The Arlo Healthcare Company Inc.

What The Arlo Healthcare Company Inc. does

The Arlo Healthcare Company Inc. operates Arlo Health, a direct-to-consumer text-based telehealth platform that connects Ontario parents and families with licensed Canadian nurse practitioners and family doctors for asynchronous virtual consultations. The platform is delivered via a mobile iOS application with a 60-second self-serve signup, family-account sharing, and 24/7 provider availability, with average provider pickup time of approximately 113 seconds (under 5 minutes) and a typical visit length of 10–15 minutes. Roughly 95% of requests are reportedly handled directly without requiring in-person care. Use cases span prescription renewals, referrals, lab requests, and treatment of common pediatric and family conditions including ear infections, pink eye, rashes, cold and flu, fever, stomach pain, gastrointestinal issues, asthma, allergies, eczema, and anxiety.

The technology stack combines AI-assisted clinical triage and care coordination with asynchronous text messaging and image-based clinical assessment, enabling a lean operating model that does not require video, phone, or synchronous scheduling. Clinical credibility is anchored by advisors and contributors from SickKids, University Health Network, and Sunnybrook Health Sciences Centre; the company itself is explicit that it is not a healthcare provider, with licensed Providers acting as independent contractors. Distribution is exclusively via the iOS App Store in Ontario, and the company is a privately held Ontario corporation governed by Ontario and Canadian federal law.

Revenue is generated entirely out-of-pocket because services are not covered by OHIP. The dual pricing model comprises a $30 per-visit option for occasional users and a $100/year annual subscription for unlimited family visits with shared dependents. Marketing is content-led through the Arlo Journal blog (launched September 2024), organic social on X (@arlohealth) and Instagram (@arlohealthcare), and parent-influencer testimonials; there are no disclosed funding rounds, no enterprise or B2B customers, and only two named providers visible on the team page. As of early 2026, the Terms of Service still restrict use to users physically located in Ontario.

Name

The Arlo Healthcare Company Inc.

Legal name

The Arlo Healthcare Company Inc.

Website

https://arlohealth.ca

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Arlo Health is a text-based telehealth app connecting Ontario parents and families with licensed Canadian nurse practitioners and family doctors, monetized via $30 per-visit fees and a $100/year unlimited family subscription outside OHIP coverage.

Ownership category

akta.pro rank

Product category

Virtual Care / Telehealth Services

NAICS

Social Assistance (624)

SIC

Services-Health Services (8000)

akta.pro primary industry

Asynchronous Messaging & eVisit Platforms (HLALAAAC)

akta.pro secondary industries

Family & Pediatric Direct-to-Consumer Virtual Care (HLALAAAI), Symptom Checker & Self-Triage Platforms (HLALAJAB), Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)

Keywords

• Text-based telehealth
• Virtual care services
• Pediatric telehealth
• Family healthcare access
• Async care platform

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Others

Revenue model

1. Subscription - Annual Plan: Annual subscription at $100/year entitles users to unlimited visits for their entire family during the subscription period. Users can add all family members to a single account.
2. Per-Visit Fees: Pay-per-visit option at $30 per Virtual Care Service consultation. Users pay only when they need care with no commitment or subscription required.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Arlo Health operates a text-based asynchronous telehealth platform, delivered primarily via an iOS mobile app, that connects Ontario-based parents and families with licensed Canadian nurse practitioners and family doctors. Users describe symptoms via text message and receive provider responses in under 5 minutes (averaging 113 seconds), 24/7, with prescriptions, referrals, and lab requests sent directly to pharmacies. The service is offered via a $30 per-visit option or a $100/year family subscription covering unlimited visits for all dependents.

Product overview

Arlo Health is a single unified telehealth platform providing text-based virtual healthcare consultations. The core product is the Arlo Health App, which enables parents to connect with licensed Canadian healthcare providers via text message. The platform operates on a dual pricing model: a Per Visit option ($30 per encounter) for occasional use, and an Annual Subscription ($100/year) for unlimited family access. All providers are Canadian-licensed nurse practitioners and family doctors available 24/7. Services include prescription renewals, referrals, and treatment for common conditions such as ear infections, pink eye, rashes, and cold/flu symptoms.

Differentiator

Problem solved

Functional benefit

Products and services

• Arlo Health App Text-based asynchronous telehealth mobile application connecting Ontario-based parents and families with licensed Canadian nurse practitioners and family doctors. Users describe symptoms via text, optionally submit photos for clinical assessment, and receive provider responses in under 5 minutes (averaging 113 seconds), 24/7. The platform supports prescription renewals, referrals, lab requests, and care for everyday, urgent, and ongoing conditions for all dependents under one family account.
• Per Visit Service Pay-per-visit telehealth option priced at $30 per Virtual Care Service consultation with no commitment or subscription required. Includes prescriptions, referrals, and lab requests as needed, with responses in 15 minutes or less from Canadian-licensed providers available 24/7.
• Annual Family Subscription Annual subscription at $100/year entitling users to unlimited Virtual Care Service visits for the entire family under one account. Includes prescriptions, referrals, and lab requests, with Canadian-licensed providers available 24/7 and responses in 15 minutes or less. Users can add all family members and cancel anytime.

Quantifiable outcome

• Average provider response time: 113 seconds
• +3 more outcomes

Named customers4 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature3 records

Partnerships

Three partnerships are on record, tiered minor.

• SickKidsminorOthersSickKids (The Hospital for Sick Children) is listed among the expert healthcare institutions that contributed to building Arlo Health's platform and clinical approach.
• University Health Network (UHN)minorOthersUniversity Health Network is listed among the expert healthcare institutions that contributed to building Arlo Health's platform and clinical approach.
• Sunnybrook Health Sciences CentreminorOthersSunnybrook Health Sciences Centre is listed among the expert healthcare institutions that contributed to building Arlo Health's platform and clinical approach.

Scale indicators3 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Maple: Canada's largest consumer-facing telehealth platform, offering on-demand text, audio, and video consults with Canadian-licensed providers across most provinces. Closest direct competitor to Arlo on DTC virtual care for families.
• Wello: Canadian virtual care service providing on-demand access to nurse practitioners and physicians for families and employers. Comparable async virtual care model with similar family and pediatric use cases.
• Tia Health: Canadian online telehealth platform connecting patients with Canadian doctors for virtual visits, prescriptions, and referrals. Directly comparable DTC virtual care model serving individuals and families.
• Dialogue Health: Canadian virtual care platform offering chat-based and video consults, primarily distributed through employer benefits. Comparable async/text-first clinical model, though distributed via B2B rather than pure DTC.
• Felix Health: Canadian DTC telehealth and online pharmacy platform offering virtual consults and prescription delivery. Comparable model combining async consults with pharmacy fulfillment, with similar family-friendly positioning.

Broad incumbents

• Babylon Health: Global telehealth incumbent offering AI-assisted symptom triage and virtual consults, originally present in Canada via Babylon Canada before the TELUS acquisition. Comparable AI-triage + virtual consult architecture at much larger scale.
• TELUS Health Virtual Care: TELUS Health's virtual care service (which absorbed Babylon Canada) offers 24/7 virtual consults via app and is bundled into employer and insurer benefits across Canada. Broader incumbent with significant distribution advantage.
• CloudMD Software & Services: Canadian integrated telehealth and health services company offering virtual care, EHR, and clinic operations across the country. Overlaps with Arlo on virtual primary/urgent care but serves a broader enterprise portfolio.
• Sun Life Lumino Health Virtual Care: Insurer-sponsored virtual care service from Sun Life providing on-demand nurse and physician consults to plan members. Comparable family/individual virtual care experience, distributed via insurance benefits rather than cash pay.
• Hims & Hers Health: US-listed DTC telehealth and wellness platform offering async text-based consults, prescriptions, and subscription products directly to consumers. Comparable DTC, async-first, family-adjacent consumer health model at scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/arlohealth
• Instagraminstagram.com/arlohealthcare
• LinkedInlinkedin.com/company/arlo-healthcare

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Arlo Healthcare Company Inc.