Tia Health

What Tia Health does

Tia Health is a Canadian virtual clinic platform offering on-demand telemedicine consultations with a national network of licensed providers, including family doctors, nurse practitioners, specialists, naturopaths, and psychotherapists. Patients access care through phone, video, or secure messaging on any device without app downloads, with appointments typically available within minutes. The platform covers a broad range of use cases: walk-in consultations, prescription renewals, lab requisitions, sick notes, mental health therapy, dermatology, weight loss (GLP-1 programs), and condition-specific visits (UTI, cold/flu, birth control, ED, allergies, etc.). Underlying technology includes a cloud-based web and mobile platform, the WELL AI Voice ambient scribe for appointment documentation, bank-level encryption with Canadian data residency, ISO 27001 certification, and PIPEDA/PHIPA compliance. Provincial health card validation for OHIP, AHCIP, and MSP enables zero-cost patient access in Ontario, BC, and Alberta.

The company operates a hybrid revenue model. Services are reimbursed by provincial health insurance plans for eligible residents of Ontario, Alberta, and British Columbia, while patients in other provinces pay out-of-pocket starting at $55 per appointment. Additional revenue streams include prescription delivery partnerships (Pillway for fulfillment, M-Line Pharmacy for compounded Verve medications) and reimbursable receipts for extended health benefit plans. Go-to-market is product-led and direct-to-consumer, with self-serve online booking, a Health Check content blog driving SEO, and earned media coverage in Canadian outlets. Tia Health is a wholly-owned subsidiary of WELL Health Technologies Corp. (TSX:WELL), operating alongside related brands virtualclinic+ and WELL Clinics within the parent's digital health portfolio.

Name

Tia Health

Legal name

Tia Health Inc.

Website

https://tiahealth.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Tia Health is a Canadian virtual clinic platform offering on-demand telemedicine consultations with licensed providers via phone, video, and secure messaging. A wholly-owned subsidiary of WELL Health Technologies Corp., it serves patients nationwide with free services in Ontario, BC, and Alberta.

Ownership category

akta.pro rank

Product category

Telemedicine Services

NAICS

Offices of Physicians (6211), Ambulatory Health Care Services (621)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA), Pharmacy/Medication Management & Virtual MTM (Payer-Sponsored) (HLALACAK)

Keywords

• Virtual healthcare
• Telemedicine platform
• Online clinic
• Remote consultations
• Digital health services

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Provincial Health Plan Reimbursement: Free telehealth services for patients with valid Ontario (OHIP), Alberta (AHCIP), or British Columbia (MSP) health cards. Services covered by provincial health insurance plans.
2. Private Pay Consultations: Patients without provincial coverage pay out-of-pocket. Starting at $55 per appointment for other provinces. Includes uninsured services like sick notes and medical forms.
3. Prescription Services: Prescriptions delivered free across Canada. Revenue from prescription fulfillment partnerships.
4. Extended Health Benefits Reimbursement: Patients receive receipts for reimbursement through health spending accounts or extended/private insurance plans.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Tia Health operates a virtual clinic platform that connects Canadian patients with licensed healthcare providers via phone, video, and secure messaging. The platform delivers walk-in consultations, online therapy, prescriptions, lab requisitions, doctor's notes, and specialized treatments such as GLP-1 weight management, along with a sub-brand called Verve for compounded medications. Services are free for Ontario, BC, and Alberta residents with valid provincial health cards, while patients in other provinces pay $55+ per appointment, with a $40 no-show fee.

Product overview

Tia Health is a Canadian telemedicine platform offering virtual healthcare consultations with a network of licensed providers including family doctors, nurse practitioners, specialists, naturopaths, and psychotherapists. The platform operates as a unified virtual clinic with multiple service offerings including walk-in clinic appointments, online therapy through Focus Mental Wellness partnership, prescription services with free delivery, lab requisitions, and specialized consultations for conditions such as weight loss (GLP-1 programs), mental health, dermatology, and various acute conditions. The product ecosystem includes the core Tia Health platform, the Verve compounded medication sub-brand, virtual pharmacist appointments, and an educational Health Check blog. WELL AI Voice ambient scribe technology assists with appointment documentation.

Differentiator

Problem solved

Functional benefit

Brands

• Verve: Line of compounded topical medications for back/muscle/joint pain and UTI symptom relief, exclusive to Tia Health
• Focus Mental Wellness
• Verve

Products and services

• Virtual Walk-In Clinic

Quantifiable outcome

• Appointments available within minutes
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability3 records

Feature4 records

Partnerships

Seven partnerships are on record, tiered core, secondary and minor.

• WELL Health Technologies Corp.coreOthersParent company and platform operator. WELL Health Technologies Corp. owns and operates the Tia Health platform. Tia Health does not provide medical advice, diagnosis or treatment through online content. WELL Health provides corporate infrastructure, branding (WELL logo appears in footer), and parent company oversight.
• Focus Mental WellnesscoreStrategic or Co-development PartnerPartnership for online therapy services. Licensed therapists available via phone, video, or text. Sessions covered by most extended health benefits. Booked through app.focusmentalwellness.com/booking/tiahealth. Does not require doctor's referral. Same-day sessions available.
• M-Line PharmacysecondaryStrategic or Co-development PartnerPartnership for compounded medications under the Verve brand. M-Line Pharmacy compounds custom topical medications (for pain) and oral medications (for UTIs) that are Health Canada approved. Products delivered via Canada Post.
• PillwaysecondaryChannel Partner/ Reseller/ DistributorDigital pharmacy partner for prescription delivery. Patients can choose to have prescriptions delivered to their home through Pillway.
• StripecoreTechnology or IntegrationPayment processing partner. Tia Health uses Stripe for secure credit card processing. Card details are tokenized and not stored on Tia Health systems.
• Apple HealthsecondaryTechnology or IntegrationIntegration with Apple Health app on iOS devices. Users can securely access healthcare information from the Health App on iPhone.
• CompoundMap.comminorGTM or Marketing PartnerReferenced resource for patients to find compounding pharmacies across Canada. Tia Health recommends CompoundMap.com as a go-to destination for discovering local compounding pharmacies.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Others

• Pillway: Canadian digital pharmacy partner of Tia Health providing prescription delivery; adjacent ecosystem participant rather than direct competitor, but operates within the same patient flow for prescription fulfillment.

Direct peers

• Maple: Canadian DTC virtual care platform offering on-demand doctor visits by phone, video, or chat; competes directly with Tia Health in walk-in, prescription, and specialty consultations across Canada.
• CloudMD (now Octopus Health Group): Canadian digital health company offering telehealth, mental health, and primary care services to employers, insurers, and provincial health authorities; directly competes with Tia's virtual clinic model.
• Felix Health: Canadian DTC telehealth platform focused on specific conditions including birth control, ED, mental health, and weight loss; offers free services in covered provinces and competes head-to-head with Tia on prescription-led virtual care.
• Dialogue Health: Canadian virtual care platform primarily serving employers and insurers with integrated primary care, mental health, and wellness programs; competes for the same Canadian patient pool with a B2B-led GTM motion.
• GOeVisit: Canadian virtual care provider offering on-demand consultations with nurse practitioners and physicians; targets similar walk-in and prescription renewal use cases as Tia Health.
• Akira Health: Canadian virtual primary care provider combining on-demand messaging-based visits with in-home and in-clinic care; comparable to Tia on DTC virtual primary care with adjacent in-person services.

Broad incumbents

• TELUS Health: Canada's largest health technology provider, offering employer- and payer-sponsored virtual care, mental health, and pharmacy services; overlaps with Tia in virtual primary care but operates at much larger scale with broader service portfolio.
• WELL Health Technologies: Tia's publicly listed parent company and Canada's largest owner-operator of outpatient medical clinics; operates a portfolio of telehealth brands alongside WELL Clinics and is the corporate context in which Tia's economics are consolidated.

Emerging players

• Livecare Health: Canadian telehealth platform offering virtual visits with Canadian physicians, including employer and consumer offerings; smaller scale than Tia but competes in similar primary care and prescription use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/TiaHealth

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries2 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tia Health