VincentCare

What VincentCare does

VincentCare Victoria is a tax-exempt, nonprofit charitable organization headquartered in North Melbourne, Australia, operating as part of the St Vincent de Paul Society Victoria Group through its wholly-owned housing subsidiary, VincentCare Community Housing (VCCH). The organization delivers homelessness, housing, and wraparound support services across the state of Victoria, serving individuals and families experiencing or at risk of homelessness, women and children escaping family violence, Aboriginal and Torres Strait Islander peoples, people with drug and alcohol dependency, LGBTQIA+ communities, people in financial hardship, and young adults. Its service portfolio spans emergency and crisis accommodation, transitional and long-term housing, family violence refuges, drug and alcohol rehabilitation (STAR, Quin House), financial counselling, private rental assistance, and integrated health clinics.

The organization operates a diversified service platform anchored by Ozanam House, a $47 million, 134-room purpose-built accommodation and homelessness resource centre opened in March 2019 with hotel-style key card access, smart climate technology (EnergyAustralia), and a Single Client Record (SCR) information management system — a $1 million sector-leading platform that lets staff access client records from approved devices to prevent clients from repeating traumatic histories. VincentCare applies a documented VincentCare Recovery Model (VRM), launched as a handbook in June 2024, that integrates six principles (strengths-based, trauma-informed, social justice, person-led, intersectionality, integrated practice) across four practice frameworks.

VincentCare is funded primarily through government contracts and grants (Homes Victoria, Department of Health and Human Services), supplemented by tax-deductible donations and corporate philanthropy. In 2021 VCCH secured $78 million via the Social Housing Growth Fund (with $20M of own-contribution) to deliver 164 new homes across Footscray, Bendigo and Epping; the 92-unit Footscray building (17 storeys) settled 162 residents in November–December 2025. The organization also participates in multi-agency consortia, notably GreenLight Supportive Housing ($4.5 million with Sacred Heart Mission and Salvation Army) and the Journey to Social Inclusion (J2SI) program launched April 2025 to support up to 600 long-term homeless Victorians. Customers enter through the Victorian Statewide Homelessness Line (1800 825 955), designated Access Points, community hubs (Shepparton, Footscray), and assertive outreach to rough sleepers, with no service fees charged to clients.

Name

VincentCare

Legal name

VincentCare Victoria

Website

https://vincentcare.org.au

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

251–500 employees

Short description

VincentCare Victoria is a nonprofit homelessness and housing services organization in Victoria, Australia, providing emergency accommodation, transitional and long-term housing, family violence, drug and alcohol, financial counselling, and integrated health services through Ozanam House and statewide community hubs, funded primarily by the Victorian Government and donations.

Ownership category

akta.pro rank

Product category

Homelessness and Housing Services

NAICS

Community Housing Services (62422), Individual and Family Services (6241), Other Community Housing Services (624229)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Community Centers & Neighborhood Support Services (BPAGAEAL)

Keywords

• Homelessness support services
• Social housing provision
• Crisis accommodation
• Trauma-informed recovery
• Community housing management

Headquarters

HQ city

Box Hill

HQ country

Australia

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Government Funding: Majority of funding comes from government sources including Homes Victoria, Victorian Department of Health and Human Services, and other government agencies. This includes programs like the Big Housing Build ($5.3 billion state investment) and Social Housing Growth Fund.
2. Donations and Philanthropy: Accepts donations from individuals, corporations, and community organizations. Donations are tax-deductible under the Income Tax Assessment Act. The organization also participates in fundraising events and corporate partnerships.
3. Partnership Funding: Receives funding through partnerships with St Vincent de Paul Society Victoria and other consortium partners for specific programs like GreenLight Supportive Housing Project.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

VincentCare delivers free, integrated homelessness, housing, and support services to vulnerable Victorians through emergency accommodation, transitional and long-term social housing, and wraparound support services. Core offerings include Ozanam House (134-room accommodation and resource centre with on-site health, dental, optometry, and social support services), VincentCare Community Housing (social housing management), and the VincentCare Recovery Model (a trauma-informed, evidence-based practice framework). Supporting specialized programs cover family violence refuge, drug and alcohol rehabilitation, financial counselling, LGBTQIA+ inclusion, Aboriginal and Torres Strait Islander youth support, and the Journey to Social Inclusion (J2SI) consortium program.

Product overview

VincentCare Victoria is a homelessness and housing services organization offering a comprehensive suite of interconnected programs and services. The core offerings include VincentCare Community Housing (social housing management), VincentCare Recovery Model (evidence-based practice framework), and Ozanam House (accommodation and resource centre). These are complemented by specialized services including family violence support, drug and alcohol rehabilitation (STAR, Quin House programs), financial counselling, LGBTQIA+ support (Pride in Place), and youth services. The organization leverages technology including Single Client Record (SCR) system for coordinated client services. Key housing initiatives include the Big Housing Build partnership delivering hundreds of new homes across Victoria.

Differentiator

Problem solved

Functional benefit

Brands

• VincentCare Recovery Model (VRM): A client-led approach focusing on trauma-informed, strengths-based recovery that supports people to achieve their own goals.
• VincentCare Community Housing (VCCH)

Products and services

• Ozanam House Accommodation and homelessness resource centre in North Melbourne offering 134 rooms with health services (GP, dental, optometry, podiatry, dietetics, acupuncture), social support, cafe, free WiFi, showers, laundry, and storage facilities for people experiencing homelessness.
• VincentCare Community Housing Social housing provider delivering new homes, long-term and transitional housing options throughout Victoria. Manages properties and tenancies, including Big Housing Build apartments, with 92 units in Footscray (28 one-bedroom, 58 two-bedroom, 6 three-bedroom apartments).
• VincentCare Recovery Model (VRM) Evidence-based, trauma-informed practice framework for supporting people experiencing homelessness and disadvantage. Anchored in six principles (strengths-based, trauma-informed, social justice, person-led, intersectionality, integrated practice) with four practice frameworks (engagement, coordination, case management, participation).
• Family Violence Services Refuge accommodation and support services for women and children escaping family violence, including advocacy, safety planning, and information on future housing options. Includes Marian Community program.
• Drug and Alcohol Rehabilitation Alcohol and other drug treatment services including STAR (Substance Treatment and Recovery) Program, Quin House residential program, and Brief Intervention Program. Addresses dependency issues for people experiencing homelessness.
• Financial Counselling Free, independent, confidential financial counselling services helping with budgeting, advocacy, debt management, and referrals to community and social services for people experiencing financial hardship.
• Private Rental Assistance Program (PRAP) Helps people maintain or obtain private rental housing through bond loans, rental subsidies, and support services.
• Journey to Social Inclusion (J2SI) Proven, evidence-based intensive wraparound support initiative to break the cycle of chronic homelessness. VincentCare joined consortium led by Sacred Heart Mission alongside Launch Housing, Neami National, and The Salvation Army to support up to 600 people.
• Initial Assessment and Planning (IAP) Entry point service providing initial assessment and coordinated care planning for people experiencing homelessness.
• Aboriginal and Torres Strait Islander Young Peoples Support Culturally safe support services for Aboriginal and Torres Strait Islander young people experiencing homelessness or housing instability.
• Young Adults Support Services Support services for young adults including outreach and justice programs.
• Pride in Place (PiP) LGBTQIA+ inclusion program providing safe and culturally appropriate support for LGBTQIA+ individuals experiencing homelessness.
• GreenLight Supportive Housing Program $4.5 million initiative as part of consortia with Sacred Heart Mission and Salvation Army to eradicate rough sleeping through assertive outreach and supportive housing.
• HomeConnect Supportive housing program connecting residents to community services and coordinating programs such as coffee club, walking groups, and mums and bubs groups.
• Single Client Record (SCR) $1 million sector-leading information management system ensuring rough sleepers only have to tell their story once. Staff can access records anywhere, anytime from approved devices. Developed for the homelessness sector.

Quantifiable outcome

• Unplanned exits from programs halved during Homelessness Recovery Model pilot
• +4 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

14 partnerships are on record, tiered core and minor.

• Homes VictoriacoreStrategic or Co-development Partner · 24 October 2025Major partnership for Big Housing Build delivering social housing across Victoria. Homes Victoria is investing through the $5.3 billion Big Housing Build program. VCCH received $78 million in funding with $20 million contributed by VCCH for three projects delivering 164 new homes.
• Neami NationalcoreStrategic or Co-development Partner · 2 April 2025Part of J2SI consortium with Sacred Heart Mission, Launch Housing, VincentCare, and Salvation Army launching Journey to Social Inclusion program across Victoria to support up to 600 people experiencing long-term homelessness.
• SGS Economics & PlanningminorStrategic or Co-development Partner · 2 April 2025Research partner for J2SI consortium providing evidence base and planning expertise for Journey to Social Inclusion program.
• RMIT UniversitycoreStrategic or Co-development Partner · 30 May 2024Research partner for 'Inside the Front Door' longitudinal study examining pressures on Melbourne's homelessness service system. Led research with Unison Housing Research Lab in collaboration with multiple homelessness agencies.
• Unison Housing Research LabcoreStrategic or Co-development Partner · 30 May 2024Commissioned RMIT University research for 'Inside the Front Door' seven-year study on homelessness service system pressures.
• Launch HousingcoreStrategic or Co-development Partner · 30 May 2024Collaborated on 'Inside the Front Door' research study. Also part of J2SI consortium for Journey to Social Inclusion program.
• WAYSSminorStrategic or Co-development Partner · 30 May 2024Partnered on 'Inside the Front Door' research study examining homelessness service system entry points.
• HavenminorStrategic or Co-development Partner · 30 May 2024Partnered on 'Inside the Front Door' research study examining homelessness service system entry points.
• LU Simon BuilderscoreImplementation/ SI/ Consulting Partner · 10 August 2022Construction partner for Big Housing Build projects including the 18-storey Footscray development. Builder for the $53.3 million Footscray project.
• Affordable Housing SolutionscoreStrategic or Co-development Partner · 10 August 2022Housing partner for Big Housing Build developments, working with VCCH and Homes Victoria on social housing delivery.
• St Vincent de Paul Society VictoriacoreStrategic or Co-development Partner · 10 August 2022Parent organization. VincentCare Victoria is part of SVDPV Group along with VincentCare Community Housing. Group CEO Dr Jennifer Fitzgerald AM leads the organization. St Vincent de Paul Society Victoria delivers welfare assistance to marginal, vulnerable and disadvantaged Victorians.
• City of Melbourne Bowls ClubminorGTM or Marketing Partner · 5 March 2019Annual Mazda Moomba Fours Tournament and Charity Auction raising funds for VincentCare's Client Participation Program. Community partnership supporting local causes.
• Sacred Heart MissioncoreStrategic or Co-development Partner · 11 October 2018Consortia partner for GreenLight Supportive Housing Project with $4.5 million investment. VincentCare provides housing for the GreenLight program in new Ozanam House. Also leads J2SI consortium launching Journey to Social Inclusion program across Victoria.
• Salvation ArmycoreStrategic or Co-development Partner · 11 October 2018Consortia partner for GreenLight Supportive Housing Project. Also part of J2SI consortium for Journey to Social Inclusion program. Partnership combines over 235 years of experience in addressing homelessness.

Scale indicators10 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Neami National: National mental health and homelessness support nonprofit. J2SI consortium partner with VincentCare, delivering wraparound supportive housing and clinical services to people experiencing long-term homelessness and psychosocial disability.
• Unison Housing: Victorian community housing provider managing affordable rental housing and homelessness services. Research partner with VincentCare via the Unison Housing Research Lab on the 'Inside the Front Door' longitudinal study, with directly comparable housing asset portfolios.
• Melbourne City Mission: Victorian social services nonprofit providing homelessness support, youth services, disability services, and community housing. Directly competes with VincentCare for government homelessness contracts and serves overlapping vulnerable populations across Melbourne.
• Sacred Heart Mission: Victorian homelessness services nonprofit providing crisis accommodation, community meals, and the Journey to Social Inclusion (J2SI) program. Direct consortium partner with VincentCare in J2SI and GreenLight Supportive Housing Project, serving overlapping client populations.
• Launch Housing: Major Victorian homelessness and housing services nonprofit operating across Melbourne. Co-partner with VincentCare in the J2SI consortium and 'Inside the Front Door' research, offering directly comparable crisis accommodation, transitional housing, and support services to similar client cohorts.

Others

• Homes Victoria: Victorian Government agency that is VincentCare's largest funder and commissioning partner via the Big Housing Build and Social Housing Growth Fund. While not a peer in service delivery, it is the most consequential counterparty shaping VincentCare's growth pipeline and capital project economics.
• St Vincent de Paul Society Victoria: Parent organization of VincentCare Victoria and VincentCare Community Housing. Operates adjacent welfare assistance and material aid programs; while not a competitor in homelessness services, the close group relationship makes it the most strategically relevant entity for understanding VincentCare's governance and funding flows.

Regional players

• cohealth: Victorian community health provider delivering integrated primary health, allied health, and harm reduction services. Co-located at VincentCare's Ozanam House (dietetics services) and operates overlapping client cohorts experiencing homelessness and disadvantage in Melbourne's inner north and west.

Broad incumbents

• Mission Australia: Large national nonprofit delivering homelessness, housing, youth, and family services across Australia. Operates competing crisis accommodation, transitional housing, and community housing programs in Victoria, overlapping with VincentCare's core service lines.
• Salvation Army (Salvos): Large international faith-based charitable organization with extensive Australian homelessness, crisis accommodation, and community housing operations. Consortia partner with VincentCare in GreenLight and J2SI programs, representing both collaboration and competitive overlap.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/vincentcarevic
• Xx.com/VincentCareVic
• Facebookfacebook.com/VincentCareVic
• LinkedInlinkedin.com/company/vincentcarevic

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VincentCare