cxm professionals

What cxm professionals does

cXm Professionals Association (CXMPA) is a not-for-profit industry association headquartered in Atlanta, USA, established in 2025 to carry forward the legacy of Xplor International. It serves customer communications management (CCM) and customer experience management (CXM) professionals through a multi-sided community spanning enterprise end-user organizations, technology vendors and solution providers, and service providers such as print and mail operations.

The association's product surface is membership-centric and includes four tiers — Student/Retired ($25/yr), Individual ($99/yr), Corporate Professional ($895/yr), and Corporate Vendor ($895/yr) — plus a professional certification stack inherited from Xplor: Electronic Document Associate (EDA), Electronic Document Professional (EDP) at $350 total, Master EDP (M-EDP) at $300 application fee, and EDP Re-Certification at $125 every five years. Adjacent offerings include the 2026 Educational Series of monthly virtual webinars, monthly Industry Professionals Social Hours, the Industry Directory of member companies, the Xplor Wiki knowledge base, and full-day educational programming at PRINTING United Expo 2026 (Las Vegas, September 23-24, 2026).

The underlying technology stack is a WordPress-based website (cxmpa.org) and member portal (portal.cxmpa.org) with Stripe-powered self-service registration. Revenue derives from membership dues, Gold/Silver/Bronze event and program sponsorships, certification fees, and event programming. Founding leadership includes Co-Founder Joanne Gore of Joanne Gore Communications, alongside McGrewGroup's Jonathan Malone-McGrew hosting the social hour program. Seven founding sponsors — BlueCrest and Quantre Solutions (Gold); Crawford Technologies, Joanne Gore Communications, and McGrewGroup (Silver); Solimar Systems and Innovatix Technology Partners (Bronze) — anchor the launch, and the Industry Directory lists additional CCM/CXM technology partners and service providers including Quadient, Messagepoint, CSG, OSG, FCI CCM, Canon U.S.A., Kyocera, and FedEx Office.

Name

cxm professionals

Legal name

cXm Professionals Association

Website

https://cxmpa.org

Company type

Private

Founded year

2025

Operating status

Operating

Headcount range

1–10 employees

Short description

cXm Professionals Association is a not-for-profit industry association serving customer communications management and customer experience management professionals through membership tiers, EDP/M-EDP certification programs, virtual educational events, an industry directory, and PRINTING United Expo programming.

Ownership category

akta.pro rank

Product category

Industry Association Services

NAICS

Professional Organizations (81392), Business Associations (813910), Convention and Trade Show Organizers (561920)

SIC

Services-Membership Organizations (8600)

akta.pro primary industry

Customer Experience (CX) & Service Excellence (EDABACAB)

akta.pro secondary industries

Association & Society Conference Management (Nonprofit, Professional Bodies) (THAHACAA), Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK), Customer Experience (CX) Quality, Training & Workforce Management (WFM) (BPAAAAAJ)

Keywords

• Industry association services
• Professional certification programs
• Customer communications management
• Membership organization
• Educational webinar series

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Membership Dues: Annual membership fees from Individual, Corporate Professional, Corporate Vendor, and Student/Retired membership tiers provide core revenue for association operations.
2. Sponsorships: Association partnerships, program sponsorships, and event sponsorships from industry vendors and solution providers (Gold, Silver, Bronze tiers).
3. Event Fees: Some educational series events are free for members; discounted rates for virtual event series and courses.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

cXm Professionals Association is a not-for-profit industry association that provides tiered membership programs (Student/Retired, Individual, Corporate Professional, and Corporate Vendor), professional certification programs (EDA, EDP, M-EDP, and EDP Re-Certification), a 2026 Educational Series of monthly webinars, virtual networking social hours, an online Industry Directory of member companies, the Xplor Wiki knowledge base, and annual educational programming at PRINTING United Expo. The association carries forward the legacy of Xplor International and serves enterprise organizations, technology vendors, and service providers working in Customer Communications Management (CCM) and Customer Experience Management (CXM).

Product overview

cXm Professionals Association is a not-for-profit industry association for customer communication experts, solution partners, and experience-minded thought leaders in Customer Communications Management (CCM) and Customer Experience Management (CXM). The organization provides a membership-based platform offering professional development through EDP certification programs (EDA, EDP, M-EDP), the 2026 Educational Series of virtual webinars, industry networking events, an Industry Directory of member companies, access to the Xplor Wiki knowledge resource, and annual programming at PRINTING United Expo. The association carries forward the legacy of Xplor International and serves industry professionals from enterprise organizations, technology partners, and service providers.

Differentiator

Problem solved

Functional benefit

Products and services

• cXm Professionals Membership Annual membership program providing access to the member portal, resource library, industry newsletter, professional networking events, monthly virtual social hours, and eligibility for EDP and skills certification programs. Available in four tiers: Student/Retired ($25/year), Individual Professional ($99/year), Corporate Professional ($895/year for unlimited employees at end-user organizations), and Corporate Vendor ($895/year for unlimited employees at vendor organizations).
• Electronic Document Professional (EDP) Certification

Named customers21 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered gold, silver, bronze and minor.

• BlueCrestgoldGTM or Marketing PartnerGold Association Founding Sponsor of cXm Professionals Association. Provides sponsorship support for educational events and programs. BlueCrest is an enterprise mail production automation company.
• Quantre SolutionsgoldGTM or Marketing PartnerGold Association Founding Sponsor. Quantre Solutions offers consulting and services for enterprises and CCM/CXM service providers, including presale analysis tools and workflow modernization.
• Crawford TechnologiessilverGTM or Marketing PartnerSilver Association Founding Sponsor. Crawford Technologies provides print automation platforms and document accessibility solutions for customer communication management.
• McGrewGroup, Inc.silverGTM or Marketing PartnerSilver Association Founding Sponsor. McGrewGroup provides consulting and education for print hardware, software, and services vendors, and print/omnichannel service providers.
• Joanne Gore CommunicationssilverGTM or Marketing PartnerSilver Association Founding Sponsor. A full-service B2B marketing agency specializing in helping the print industry sell more print. Presented educational sessions on AI impact.
• Solimar Systems, Inc.bronzeGTM or Marketing PartnerBronze Association Founding Sponsor. Solimar provides workflow solutions for print production and digital communications, including the Chemistry platform and SOLitrack tracking solutions.
• Innovatix Technology PartnersbronzeGTM or Marketing PartnerBronze Association Founding Sponsor. Innovatix is a Macrosoft company and major Quadient implementation and delivery partner with Open Text Cloud Native expertise.
• FedEx OfficeminorChannel Partner/ Reseller/ DistributorListed in CXMPA Industry Directory. FedEx Office provides printing services and on-location parcel and mail management solutions.
• Gimbel & AssociatesminorImplementation/ SI/ Consulting PartnerListed in CXMPA Industry Directory. International management consulting firm specializing in digital technologies, print services, and marketing communications.
• Madison AdvisorsminorImplementation/ SI/ Consulting PartnerListed in CXMPA Industry Directory. Provides thought leadership, strategic consulting, and market research for Fortune 1000 companies on print and electronic communications.
• The Document InstituteminorImplementation/ SI/ Consulting PartnerListed as Industry Partner in CXMPA Industry Directory. Provides consulting for high-volume personalized CCM, including Performance Audit and Output Advisory Services.
• PDF AssociationminorStrategic or Co-development PartnerListed in CXMPA Industry Directory. Founded in 2006, promotes adoption of PDF technology standards for ECM and electronic document applications.
• Printing Impressions GroupminorChannel Partner/ Reseller/ DistributorListed in CXMPA Industry Directory. Provides authoritative coverage on industry trends and technologies for commercial printer, in-plant, and packaging markets.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• HDI (Help Desk Institute): HDI is a long-established professional association and certification body for technical support and service desk professionals. It is comparable as a broader-incumbent peer offering memberships, certifications, and training in an adjacent customer service/operations domain.
• CompTIA: CompTIA is a large, broad-incumbent nonprofit trade association for the global IT industry, offering vendor-neutral certifications and member education. It is comparable to CXMPA as a model for nonprofit industry association operations, though CompTIA operates at much greater scale across the broader IT industry.

Direct peers

• IIBA (International Institute of Business Analysis): IIBA is a nonprofit professional association offering globally recognized business analysis certifications and chapter-based community programming. It is comparable to CXMPA as a peer professional association running tiered memberships, certifications, and chapter/regional community engagement.
• ICMI (International Customer Management Institute): ICMI is a membership-based community and training organization for contact center and customer management professionals. It is highly comparable to CXMPA because both serve customer communications/management professionals through training, certification, events, and a community-driven model.
• AIIM (info360): AIIM (now info360) is a nonprofit membership association for information management professionals, offering training, certification, and a global community. It is comparable to CXMPA as a peer industry association serving a related information/document management professional community with certification and education programs.
• Customer Experience Professionals Association (CXPA): CXPA is a nonprofit professional association dedicated to customer experience practitioners, offering CX certification and member education. It is the closest direct peer because CXMPA explicitly targets CX professionals, mirroring CXPA's core mission while layering on CCM/document communications specialization.
• Xplor International: Xplor International is the legacy organization whose mission CXMPA explicitly carries forward, serving electronic document, CCM, and CXM professionals. As the predecessor organization, it remains the most direct peer in mission, certification programs (EDA, EDP, M-EDP), and community positioning.
• CCPA (Customer Contact Professionals Association): CCPA is a membership association focused on customer contact center professionals, offering networking, education, and awards. It is a direct peer because CXMPA serves a partially overlapping community of customer communications and CX professionals, with similar training and recognition programs.

Emerging players

• AFCE (Association for Customer Experience): AFCE is a professional community for customer experience practitioners offering networking, education, and recognition. It is an emerging-player peer to CXMPA, operating in the same CX community niche with a similar nonprofit/community-led motion, though smaller in scale.
• The Consortium for Service Innovation: The Consortium for Service Innovation is a member-driven nonprofit focused on service management and customer experience best practices (including KCS). It is an emerging-player peer because it overlaps with CXMPA in serving CX professionals and is structured as a vendor-neutral member community.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cXmPros
• LinkedInlinkedin.com/company/cxmpa

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about cxm professionals