Ava Voice Labs

What Ava Voice Labs does

Ava Voice Labs (AVA Voice Labs, Inc.) operates an AI voice agent platform that automates inbound and outbound phone handling for service businesses across multiple verticals including automotive dealerships, healthcare practices, home services (plumbers, electricians), restaurants, nail salons, florists, education, and small businesses. The platform provides 24/7 call answering, intelligent routing, calendar-aware appointment booking, lead qualification, warm transfers, and outbound re-engagement campaigns, with claimed sub-2-second response times, 40+ language support, 99.5% monthly uptime SLA, and a 7-day onboarding cycle. The product is modular—Receptionist, Scheduler, Sales, Outbound, and Dashboard—and integrates with 1,200+ third-party applications spanning CRM (Salesforce, HubSpot, Zoho), calendar (Google Calendar, Calendly, Acuity), reservation platforms (OpenTable, Resy, SevenRooms), and website/e-commerce platforms (WordPress, Webflow, Shopify). HIPAA compliance is available via a separate Business Associate Agreement, and PCI-compliant payment handoff is supported.

The company runs a hybrid go-to-market combining product-led growth (self-serve demo at demo.thanksava.com, ROI calculator at calculator.thanksava.com, gated industry playbooks) with direct enterprise sales for car dealerships, healthcare practices, and multi-location service businesses. Revenue is generated through custom flat-rate monthly subscriptions with 12-month default Order Form terms, one-time setup and onboarding fees, and usage overages; blog content references $199–$499/month for SMB tiers, though official pricing is quote-based. Headcount, funding, ownership, and customer logos are not disclosed. AVA is incorporated in Delaware (registered address 251 Little Falls Drive, Wilmington, DE 19808), operates as a private independent company, and serves customers primarily in the United States with a global self-serve funnel.

Name

Ava Voice Labs

Legal name

AVA Voice Labs, Inc.

Website

https://thanksava.com

Company type

Private

Operating status

Operating

Short description

Ava Voice Labs provides an AI voice agent platform that automates 24/7 phone answering, call routing, lead qualification, and appointment scheduling for service businesses across verticals including automotive, healthcare, home services, restaurants, salons, and education, with 1,200+ third-party integrations.

Ownership category

akta.pro rank

Product category

Conversational AI Voice Agent Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH), iPaaS (Cloud Integration Platforms) (HDAEAIAB)

Keywords

• Conversational AI voice agents
• AI call automation
• Virtual receptionist software
• Automated appointment scheduling
• AI front desk platform

Headquarters

HQ city

Wilmington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription - AI Voice Agent Platform: Recurring monthly subscription for AI voice agent services, priced at a custom flat rate scaled to the customer's actual call volume and workflow requirements. Recurring fees are billed monthly in advance, with a default 12-month subscription term and automatic annual renewal. No per-minute billing; pricing is designed to avoid overage surprises.
2. Professional Services - Setup & Onboarding: One-time fees for setup, onboarding, integration, and implementation, due upon execution of the Order Form. These cover the guided onboarding process that maps call flows, integrates with existing systems, and configures AVA to go live within 7 days.
3. Usage Overages: If call volume exceeds any volume limits specified in the Order Form, overage charges apply at rates set forth in the Order Form or at AVA's then-current standard rates if the Order Form is silent.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels10 records

Core offering

AVA Voice Labs provides a verticalized AI voice agent platform that automates inbound and outbound phone calls for service businesses, handling call answering, lead capture, appointment scheduling, intelligent call routing, sales qualification, and after-hours coverage. The platform combines speech AI, natural language understanding, calendar-aware booking, and integrations with 1200+ business apps (CRMs, calendars, reservation systems, website builders) and is deployed with 7-day onboarding across verticals including automotive, healthcare, restaurants, salons, home services, education, and florists.

Product overview

AVA Voice Labs offers a unified AI Front Desk Voice Agent platform designed for service businesses. The core product, AVA, is an AI voice agent that automates call handling 24/7 across multiple communication modules: Receptionist (call answering, routing, FAQs, warm transfers), Scheduler (calendar-aware booking), Sales (lead qualification, needs-based pitching, order processing), Outbound (re-engagement campaigns), and Dashboard (analytics, sentiment analysis, call transcripts). The platform integrates with 1200+ applications including major CRM systems (Salesforce, HubSpot, Zoho), calendar tools (Google Calendar, Calendly, Acuity Scheduling), website builders (WordPress, Webflow, Shopify), and restaurant reservation platforms (OpenTable, Resy, SevenRooms). An ROI Calculator tool is provided for prospective customers to estimate savings.

Differentiator

Problem solved

Functional benefit

Products and services

• AVA AI Front Desk Voice Agent AI voice agent platform that converts inbound and outbound calls into booked revenue for service businesses. It automates call answering, lead capture, appointment scheduling, intelligent call routing, sales qualification, and outbound re-engagement 24/7, integrating natively with 1200+ business apps and deployed with 7-day onboarding. The platform includes sub-capabilities for call answering and routing, calendar-aware booking, sales qualification with PCI-compliant order handoff, outbound re-engagement, and an analytics dashboard with sentiment analysis and searchable transcripts.

Quantifiable outcome

• 10x ROI in the first month
• +6 more outcomes

Segments9 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability8 records

Feature10 records

Partnerships

Twelve partnerships are on record, tiered core and standard.

• SalesforcecoreTechnology or IntegrationAVA integrates with Salesforce CRM to automatically sync new lead information, call records, and analytics directly into Salesforce workflows. This integration enables businesses to maintain a unified customer view without manual data entry.
• HubSpotcoreTechnology or IntegrationAVA sends new lead information directly into HubSpot, including call transcripts, caller details, and booking information. Enables automated follow-up sequences and pipeline management within HubSpot.
• ZohocoreTechnology or IntegrationAVA integrates with Zoho CRM for lead capture, contact management, and workflow automation. Provides Zoho users with automated call handling and lead qualification alongside their existing CRM operations.
• Google CalendarcoreTechnology or IntegrationAVA books appointments directly into Google Calendar, honoring real-time availability, business hours, and appointment types. Enables seamless scheduling without manual intervention or back-and-forth.
• CalendlycoreTechnology or IntegrationAVA integrates with Calendly for appointment scheduling, reading real-time availability and booking confirmed appointments in one interaction without manual follow-up.
• Acuity SchedulingcoreTechnology or IntegrationAVA integrates with Acuity Scheduling to enable direct appointment booking, respecting service types, durations, and availability rules configured in the scheduling platform.
• OpenTablecoreTechnology or IntegrationFor restaurant deployments, AVA integrates with OpenTable to access real-time reservation availability and book directly into the restaurant's OpenTable account, eliminating manual entry and callback delays.
• ResycoreTechnology or IntegrationAVA integrates with Resy to enable direct restaurant reservation booking through AI voice conversations, capturing guest details and confirming bookings in real time.
• SevenRoomscoreTechnology or IntegrationAVA integrates with SevenRooms for restaurant reservation management, guest experience automation, and automated booking confirmation for restaurants using the SevenRooms platform.
• WordPressstandardTechnology or IntegrationAVA seamlessly connects with websites built on WordPress, allowing businesses to route calls from their WordPress site through AVA's AI voice agent without changing their existing website infrastructure.
• WebflowstandardTechnology or IntegrationAVA integrates with Webflow-built websites, enabling businesses to connect their Webflow site to AVA's AI voice agent for call handling, lead capture, and appointment booking.
• ShopifystandardTechnology or IntegrationAVA integrates with Shopify for e-commerce businesses, enabling order-related calls, customer inquiries, and appointment scheduling to be handled by the AI voice agent and synced into the Shopify store ecosystem.

Scale indicators10 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Retell AI: Retell AI builds conversational AI voice agents for call centers and sales teams, with API access and natural-sounding voice models. It competes head-to-head with Ava Voice Labs in the AI voice agent category, particularly for sales and customer support automation.
• Voiceflow: Voiceflow provides a collaborative platform for designing, prototyping, and deploying conversational AI assistants across voice and chat. While it has a broader scope (design tool plus deployment), it competes with Ava Voice Labs in the voice agent builder category, especially for teams building customer-facing voice experiences.
• Bland AI: Bland AI provides an enterprise-grade AI voice agent platform for inbound and outbound phone calls with custom workflows and CRM integrations. It is a direct competitor to Ava Voice Labs, targeting similar use cases (lead qualification, scheduling, call routing) for SMB and mid-market customers.
• Air AI: Air AI offers AI voice agents that conduct human-like sales and customer service calls end-to-end, with long-context conversations and CRM integrations. It is a direct competitor in the autonomous AI voice agent category targeting similar SMB and sales use cases as Ava Voice Labs.
• PolyAI: PolyAI builds enterprise conversational voice assistants for customer service, with deep deployments in hospitality, retail, and healthcare. It overlaps with Ava Voice Labs in voice-led inbound call automation, though it skews more enterprise and large-scale deployments.
• Vapi: Vapi is a developer platform for building, testing, and deploying voice AI agents with low-latency speech pipelines. It targets similar voice agent use cases as Ava Voice Labs (inbound/outbound automation, scheduling, routing) but with a more developer-led go-to-market.
• Replicant: Replicant provides an AI voice agent platform for contact center automation, including inbound customer service and outbound calls. It competes with Ava Voice Labs in the conversational AI for service calls category, though it focuses more on mid-market and enterprise contact centers.
• Synthflow AI: Synthflow offers a no-code AI voice agent platform for SMBs to automate calls, book appointments, and handle customer inquiries. It is highly comparable to Ava Voice Labs in target customer (service SMBs), product scope (voice agent platform), and pricing model (subscription).

Broad incumbents

• Amazon Connect: Amazon Connect is AWS's cloud contact center service with built-in AI capabilities for self-service and agent assist. It is a broad incumbent competing with Ava Voice Labs in AI-enabled inbound call handling, particularly for enterprises already on AWS, but lacks Ava's SMB-focused vertical positioning.
• Google Contact Center AI (CCAI): Google's Contact Center AI offers virtual agents, agent assist, and conversational AI tooling within its cloud ecosystem. It competes broadly with Ava Voice Labs in AI-driven call automation, especially for larger enterprises already on Google Cloud, but is not vertical-specialized for SMB service businesses.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/avavoicelabs
• LinkedInlinkedin.com/company/ava-voice-labs
• Instagraminstagram.com/avavoicelabs

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ava Voice Labs