Layer3Labs

What Layer3Labs does

Layer3Labs is a US-based AI consultancy and workflow automation provider founded in 2023 that targets small and mid-size businesses with operational workflows rather than AI startups building AI products. The company delivers four core product modules — AI Phone Agents, AI Customer Service, AI Document Automation, and AI CRM Integration — that connect to existing business software (HubSpot, Salesforce, QuickBooks, Clio, ServiceTitan, Dentrix, and others) through an integration layer rather than rip-and-replace deployments. Verticals targeted include law firms, medical/dental practices, construction, home services (HVAC/plumbing/electrical), real estate teams, accounting firms, and B2B service companies.

Underlying technology is applied AI built on third-party foundation models: voice/speech for 24/7 call handling, NLP for ticket classification and reply drafting, generative AI for document creation, and predictive scoring for CRM enrichment. The platform is delivered through a structured six-phase implementation methodology — Workflow Audit, Architecture & Tool Selection, Production Build, Supervised Launch, Handoff & Training, and Monitoring — with a two-week human-approval window before systems go autonomous.

The business model is professional services and project-based rather than subscription SaaS. Engagements are sold either at $200/hour in 10-hour packages or as fixed-scope single-workflow builds priced between $8,000 and $25,000, with most projects going live in 2–4 weeks. Distribution is direct sales via a free 30-minute AI workflow audit feeding fixed-scope proposals. The team consists of three core operators (CEO Jonathan Teplitsky, AI Growth & Operations lead Pat Doran, GTM lead Matt Golt) plus three advisors, and the company is backed by a syndicate of crypto/Web3-oriented investors including Horizen Labs, Digital Currency Group, Polygon, Avalanche, and Near.

Name

Layer3Labs

Legal name

Layer3Labs

Website

https://www.layer3labs.io

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

1–10 employees

Short description

Layer3Labs is a US-based AI consultancy founded in 2023 that builds and deploys AI workflow automations — phone agents, customer service, document processing, and CRM integration — for small and mid-size businesses across legal, medical, construction, home services, real estate, and accounting verticals, delivered as fixed-scope projects typically live within 2–4 weeks.

Ownership category

akta.pro rank

Product category

AI Workflow Automation Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371), Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

akta.pro secondary industries

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Workflow Automation for IT & Ops (Runbooks, Job Scheduling) (HDAEAHAH), Workflow Automation & No-Code Collaboration (BPAMAMAK)

Keywords

• AI workflow automation
• Small business consulting
• CRM integration services
• AI phone agents
• Document automation services

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Professional Services - Hourly Consulting: AI workflow automation services billed at $200/hour, purchased in 10-hour packages. Client buys hours and Layer3Labs builds. No long proposals or lock-in. Single-workflow builds run 1-3 weeks for most SMBs.
2. Project-Based Automation: Single workflow automation projects typically priced between $8,000-$25,000. Fixed quote provided after discovery call. Think of it as hiring a full-time employee who works 24/7 but costs a fraction of the salary.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Layer3Labs builds and deploys AI workflow automation solutions for small and mid-size businesses, integrating AI agents with existing tools (CRM, phone, email, calendar, documents) to handle inbound calls 24/7, automate lead follow-up, draft documents, and clean CRM data. Engagements are delivered as fixed-scope projects typically live within 2–4 weeks, with clients owning deployed workflows, credentials, source code, and documentation at handoff.

Product overview

Layer3Labs offers a unified AI workflow automation platform for small and mid-size businesses, consisting of four core product modules (AI Phone Agents, AI Customer Service, AI Document Automation, and AI CRM Integration) that work together as an integrated system. The platform is delivered through a structured 6-phase implementation methodology: Workflow Audit, Architecture & Tool Selection, Production Build, Supervised Launch, Handoff & Training, and Monitoring. The four AI modules share a common integration layer that connects to existing business tools (CRM, accounting, scheduling, email) and can be deployed individually or together. The AI Strategy & Implementation service acts as the delivery mechanism, scoping and building working automations within 2-4 weeks. All engagements include documentation, training, and ongoing support.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Phone Agents AI-powered virtual agents that autonomously answer inbound calls 24/7, qualify leads, book appointments, and escalate complex issues to human staff when needed. Built for small and mid-size businesses that lose leads to missed or after-hours calls.
• AI Customer Service Automated customer support system that drafts replies, classifies tickets, routes urgent issues, and reduces repeat support work through AI-powered triage. Designed for SMBs handling repetitive inbound support volume.
• AI Document Automation Workflow system that extracts fields from documents, collects missing files, summarizes content, and prepares reviews for contracts, proposals, reports, and client communications. Targeted at SMBs drowning in manual document processing.
• AI CRM Integration Connector layer that integrates AI capabilities with existing CRM systems for lead scoring, record enrichment, deduplication, and automated follow-up creation. Designed for SMB sales and operations teams whose pipeline data has quality issues.
• AI Strategy & Implementation Consulting and build service that identifies the highest-ROI automation opportunity for an SMB and delivers a working AI solution, typically live within 2–4 weeks. Acts as the delivery vehicle for the four AI product modules and includes workflow audit, architecture, build, supervised launch, handoff, and ongoing monitoring.

Quantifiable outcome

• Most clients see the system pay for itself within 60-90 days
• +2 more outcomes

Named customers10 records

Segments8 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability10 records

Feature5 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Zapier: Widely adopted SMB workflow automation and integration platform connecting thousands of SaaS apps. Comparable on the integration-and-orchestration axis for SMBs, though Zapier is no-code/self-serve rather than services-led.
• Moveworks: Enterprise AI platform for workflow automation, employee support, and CRM-style integrations. Comparable as a broader AI workflow automation peer, though Moveworks targets larger enterprises rather than SMBs.
• Make (Integromat): Visual workflow automation platform connecting SaaS tools with AI capabilities. Comparable as an SMB-focused integration-and-orchestration peer, with overlapping use cases in CRM, scheduling, and document automation.
• Automation Anywhere: Enterprise RPA and intelligent automation platform expanding into SMB and AI agent capabilities. Comparable on the broader process automation positioning and integrations with CRM/document systems.
• UiPath: Leading enterprise workflow automation / RPA platform with significant SMB push. Comparable because both sell workflow automation with integrations to CRM, accounting, and document tools, though UiPath operates at vastly larger scale and a more productized model.

Emerging players

• Decagon: AI customer service automation platform for enterprise and SMB. Comparable on the AI-driven ticket triage, reply drafting, and routing capabilities that overlap with Layer3Labs' AI Customer Service offering.
• Sierra AI: Emerging AI agent platform for customer service automation. Comparable because Layer3Labs' AI Phone Agents and AI Customer Service modules directly overlap with Sierra's core offering of autonomous conversational AI for businesses.
• Bland AI: AI voice agent platform focused on inbound and outbound call automation for businesses. Comparable to Layer3Labs' AI Phone Agents module, which handles 24/7 call answering, lead qualification, and appointment booking.
• Vapi: Developer platform for building AI voice agents. Comparable as a competing infrastructure provider in the AI phone agent category that Layer3Labs delivers as a managed service to SMBs.
• n8n: Open-source workflow automation platform with AI integrations. Comparable as a competing option for SMBs seeking to automate CRM, document, and scheduling workflows without heavy consulting engagements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/layer3labs/mycompany/?viewAsMember=true

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Layer3Labs