What GUEST GURU LTD does

Guest Guru Ltd is an AI chatbot company focused on automating guest communication for short-term rental operators. The product is a conversational AI agent that connects to property management systems (Guesty, Hostaway, Zeevou live; Tokeet and Hostfully on the roadmap), imports property information, and autonomously replies to guest messages on Airbnb, Booking.com, VRBO, and other OTAs, in 150+ languages and 24/7. It supports an Auto-host mode where replies are sent without host approval, an SMS mode where hosts approve before sending, and a unified inbox, direct-booking site embed, custom bot tone, and SMS/email escalation for critical inquiries. Core product additions in October 2023 included Bot Responses 2.0, Global FAQ, and customizable response timing.

The company is incorporated in Jersey (registered number 132351) with operations based in Cambridge, UK at 15 Sherbourne Close. Its revenue model is a per-unit monthly subscription: $1 for the first unit and $14 for each additional unit, with volume discounts and sales-led outreach for larger portfolios. Distribution is product-led through a self-serve web app (app.guestguru.ai) supplemented by PMS marketplace integrations, an OEM-style embed for direct booking sites, and Calendly-based demos for enterprise buyers. In 2024 Guest Guru was acquired by Zeevou, a property management software provider, and the product has since been repositioned under new ownership with a waitlist for the combined platform and consolidated customer contact through [email protected].

No funding rounds, revenue figures, or employee headcount are disclosed. The company operates globally with explicit GDPR compliance practices and PCI DSS-aligned payment handling through a third-party gateway. Following the Zeevou acquisition, the standalone growth trajectory of Guest Guru Ltd as an independent entity is effectively concluded, with the product's commercial future tied to Zeevou's broader property management platform.

Name

GUEST GURU LTD

Legal name

Guest Guru Limited

Website

https://guestguru.ai

Company type

Private

Founded year

2018

Operating status

Acquired

Headcount range

1–10 employees

Short description

Guest Guru Ltd is an AI chatbot that autonomously automates guest communication for short-term rental operators via PMS integrations with platforms such as Guesty, Hostaway, and Zeevou, supporting 150+ languages and 24/7 replies.

Ownership category

akta.pro rank

Product category

Short-term rental guest communication software

NAICS

Other Travel Arrangement and Reservation Services (56159)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Remote Hosting & Guest Communications Management (THAMAKAC)

akta.pro secondary industry

Guest Experience & Concierge Services (THAMAKAJ)

Keywords

• AI guest communication
• Short-term rental automation
• Vacation rental chatbot
• Property management software
• Airbnb messaging automation

Headquarters

HQ city

Royston

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription - Per Unit: Per-unit monthly subscription model where customers pay based on the number of rental properties they manage. First unit is priced at $1/month, additional units at $14/month.
2. Volume Discounts: Volume discounts available for extensive portfolios through sales team outreach for larger property management companies.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Guest Guru is an AI-powered chatbot SaaS that autonomously replies to guest inquiries on Airbnb, Booking.com, VRBO and other OTAs for short-term rental hosts. The product connects to the host's Property Management System (PMS) to import property information and uses natural language processing to generate personalized, non-template responses 24/7 in 150+ languages, with critical-inquiry escalation, a unified inbox, customizable tone, and an embeddable chat widget for direct booking sites.

Product overview

Guest Guru is a single focused product — an AI chatbot for short-term rentals — with modular features bundled within the platform. The core offering is the Guest Guru AI Chatbot that autonomously handles guest communications across Airbnb, Booking.com, VRBO, and other OTAs by connecting via Property Management Systems (Guesty, Hostaway, Zeevou, and others). Key bundled features include a Unified Inbox (where AI replies are posted to the PMS), a Direct Booking Site Embed (chat widget on own websites), Custom Tone (personality customization), Critical Inquiry Escalation (SMS/email alerts for urgent messages), and a Global FAQ builder. The platform operates in two modes: Auto-host (fully autonomous AI replies) and SMS mode (host approves before sending). In 2025, Guest Guru AI was acquired by Zeevou, combining the chatbot into Zeevou's broader property management ecosystem.

Differentiator

Problem solved

Functional benefit

Products and services

• Guest Guru AI Chatbot An AI-powered chatbot SaaS that autonomously replies to guest queries on Airbnb, Booking.com, VRBO and other OTAs for short-term rental hosts. Connects to the host's PMS (Guesty, Hostaway, Zeevou) to import property information and uses NLP to generate personalized, non-template responses 24/7 in 150+ languages.

Quantifiable outcome

• Users with 50+ units save 10+ hours per week on guest messaging
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability4 records

Feature8 records

Partnerships

Four partnerships are on record, tiered core.

• ZeevoucoreStrategic or Co-development Partner · 1 January 2025Guest Guru AI has been acquired by Zeevou, a property management software provider. Guest Guru is being integrated into Zeevou to deliver smarter and more seamless guest communication. A waitlist is available for early access to the combined platform.
• GuestycoreTechnology or IntegrationGuesty, a leading property management system, has integrated with Guest Guru. Properties from Guesty are imported into Guest Guru, enabling AI-powered guest communication for Guesty users across Airbnb, VRBO, and other OTAs.
• HostawaycoreTechnology or IntegrationHostaway integration with Guest Guru is live, allowing all Hostaway users to integrate Guest Guru with their listings and automate guest communication across various OTAs including Airbnb, Booking.com, and VRBO.
• ZeevoucoreTechnology or IntegrationGuest Guru integrates with Zeevou property management software, combining AI guest communication with Zeevou's award-winning property management capabilities for streamlined short-term rental operations.

Scale indicators3 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• HiJiffy: AI-powered guest communication chatbot for hotels and hospitality, automating FAQs and pre-stay inquiries across web, WhatsApp and OTA channels — directly comparable in product function to Guest Guru's STR chatbot.
• Kipsu: Guest messaging platform serving hotels and lodging operators with real-time and automated messaging workflows — comparable to Guest Guru's unified inbox and guest communication automation functionality.
• Whistle: Unified guest messaging platform purpose-built for short-term rentals, now part of Cloudbeds — overlaps with Guest Guru on automated messaging across Airbnb, VRBO and direct booking sites.
• Smartbnb: Guest messaging platform for Airbnb and short-term rental hosts, now part of Guesty — historically the closest direct competitor to Guest Guru's automated host-guest messaging focus.

Broad incumbents

• Cloudbeds: Hospitality management platform that absorbed Whistle, offering AI-assisted guest communication across independent hotels and rentals — broader incumbent that overlaps with Guest Guru's core function.
• Guesty: Leading property management system for short-term rentals offering built-in unified messaging plus acquired AI/messaging capabilities (e.g., Smartbnb) — competes with Guest Guru both as PMS partner and potential in-house AI alternative.
• Hostaway: Major short-term rental PMS with native multi-channel messaging across Airbnb, Booking.com and VRBO — a critical distribution partner and competing incumbent for guest communication automation.

Emerging players

• Breezeway: Guest experience and operations platform for short-term rentals focused on coordination, communication and quality assurance — adjacent emerging player in the same STR software stack.
• HostAI: AI assistant for short-term rental hosts that automates guest messaging and operations tasks — emerging niche player with overlapping AI-driven guest communication focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/guest-guru

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GUEST GURU LTD