PENDLE CONNECTIONS LTD

What PENDLE CONNECTIONS LTD does

PENDLE CONNECTIONS LTD is a managed IT services provider (MSP) founded in 2001 and headquartered in Woking, Surrey, UK. The company delivers bundled IT support, cybersecurity, Microsoft 365, and secure remote working services to small businesses across Surrey and South East England. Its service portfolio is organized into six core categories — IT Support and Network Setup, Cyber Security, IT Management, Projects and Consultancy, Microsoft 365 Services and Support, and Secure Remote Working — sold primarily as recurring managed service contracts supplemented by discrete project-based engagements.

The underlying technology stack is built entirely on industry-standard third-party platforms rather than proprietary technology. Endpoint security is delivered via SentinelOne (EDR and DNS protection), network security via WatchGuard firewalls, remote monitoring and management via N-able (24x7 server and PC monitoring, patch management), backup and disaster recovery via Nakivo, mobile device management via Microsoft Endpoint Manager, and productivity/cloud services via Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online, Azure). Differentiation rests on the integration, configuration, and ongoing administration of these tools rather than on in-house intellectual property. The company holds Microsoft Partner certification and maintains vendor relationships with Dell, HPE, Spitfire, N-able, Nakivo, SentinelOne, and WatchGuard.

The business operates a consultative, sales-led go-to-market targeting small local businesses. Revenue is generated through subscription/recurring managed services fees and one-time project-based charges, with lead generation driven by a complimentary IT assessment and a free 1-hour consultation. Distribution is direct — on-site visits plus unlimited remote support — across a defined geographic micro-market spanning approximately 10 Surrey towns. The company is privately held, founder/management-owned with no disclosed institutional funding, no headcount data, and no parent company or subsidiaries. Named customers (Blake Oil and Gas, Ashleigh & Burwood, ASL, Belvoir, Emporia Brands) are predominantly SMBs with relationship tenures of 10-20 years, indicating a stable long-tail customer base rather than enterprise-scale contracts.

Name

PENDLE CONNECTIONS LTD

Legal name

Pendle Connections Ltd

Website

https://pendleconnections.co.uk

Company type

Private

Founded year

2001

Operating status

Operating

Short description

PENDLE CONNECTIONS LTD is a managed IT services provider founded in 2001 that delivers IT support, cybersecurity, Microsoft 365, and secure remote working services to small businesses in Surrey and South East England from its base in Woking, UK.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Security Systems Services (except Locksmiths) (561621)

akta.pro primary industry

Offshore Development Center (ODC) / Dedicated Team Services (BPAEAMAL)

Keywords

• Managed IT services
• IT support
• Cyber security services
• Microsoft 365 services
• IT consultancy

Headquarters

HQ city

Woking

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Comprehensive ongoing IT support and management services for small businesses, including network monitoring, cybersecurity, and IT strategy consultation. This is the core revenue stream, likely structured as recurring monthly or annual fees based on the managed services model described.
2. IT Projects & Consultancy: Project-based services including office moves, server deployment, data migration, video conferencing setup, and infrastructure upgrades. These are one-time service engagements typically billed as discrete projects.
3. Free Initial IT Assessment: Complimentary comprehensive IT assessment identifying existing IT issues and security vulnerabilities, used as a lead generation tool to convert prospects into managed services clients.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Pendle Connections Ltd is a Surrey-based managed IT services provider, founded in 2001, delivering outsourced IT support, cyber security, IT management, Microsoft 365 services, secure remote working solutions, and IT project/consultancy services to small businesses in Surrey and the South East of England. The company acts as an external IT department for clients who lack in-house technical staff, providing ongoing monitoring, helpdesk support, and one-off project work.

Product overview

Pendle Connections Ltd is a managed IT services provider (MSP) offering a bundled portfolio of interconnected services for small businesses. The offering is structured as a unified managed services model combining: IT Support (network setup, hardware, end-user support), Cyber Security (endpoint protection, email security, firewalls, vulnerability management, MFA), IT Management (24x7 monitoring, backup, disaster recovery, cloud administration), Microsoft 365 Services (migration, deployment, licensing, security, backup of M365 data), Secure Remote Working (VPN, MDM, BYOD security), and Projects and Consultancy (server deployment, office moves, data migration). The company has operated since 2001, is based in Woking, Surrey, and serves small businesses across Surrey and the South East.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Support and Network Setup Ongoing IT helpdesk support, troubleshooting, and network setup/configuration services for small businesses that need reliable day-to-day technical assistance without in-house IT staff.
• Cyber Security Cybersecurity services including endpoint protection (SentinelOne), firewall/network security (WatchGuard), and broader security measures to protect small businesses from cyber threats.
• IT Management and Mobile Device Management Proactive IT management including remote monitoring and management (via N-able), mobile device management, and backup/disaster recovery (via Nakivo) for small business environments.
• Microsoft 365 Services Microsoft 365 setup, administration, migration, and ongoing management services, providing cloud productivity tools (email, Teams, SharePoint, Office apps) to small business clients.
• Secure Remote Working Solutions and services enabling employees of small businesses to work securely from remote locations, including VPN, secure access, and endpoint security for distributed workforces.
• IT Projects and Consultancy One-off IT project delivery and consultancy services for small businesses, covering planning, design, and implementation of new IT systems, upgrades, or technology initiatives.

Named customers5 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationCertified Microsoft Partner providing Microsoft 365 services including Office applications, Teams, SharePoint, OneDrive, Exchange Online, and Azure cloud solutions. This is a flagship partnership as Microsoft 365 is central to their service offerings.
• N-ablecoreTechnology or IntegrationRMM (Remote Monitoring and Management) platform vendor used by Pendle Connections for 24x7 monitoring of servers and PCs, patch management, and proactive IT management services.
• NakivocoreTechnology or IntegrationBackup and disaster recovery solution vendor used by Pendle Connections for providing on-premises and cloud backup services to customers, protecting against data loss and ransomware.
• SentinelOnecoreTechnology or IntegrationEndpoint detection and response (EDR) and antivirus security vendor providing next-generation security for Windows desktops and servers, including ransomware protection and DNS protection.
• WatchGuardcoreTechnology or IntegrationFirewall and network security vendor providing web filtering, real-time traffic monitoring, and threat protection capabilities deployed as part of Pendle Connections' cybersecurity solutions.

Scale indicators3 records

Recent moves1 record

Expansion highlights4 records

Others

• ConnectWise: US-based software platform serving MSPs with PSA, RMM, and cybersecurity management tools. Ecosystem enabler rather than direct competitor—ConnectWise's platform is widely used by similar SMB-focused UK MSPs for service delivery automation.
• Kaseya: US-based provider of IT management software (RMM, PSA, cybersecurity) specifically built for managed service providers like Pendle. Adjacent ecosystem participant—Pendle uses N-able RMM rather than Kaseya today, but Kaseya's tools and acquisitions (Datto) shape the competitive landscape for SMB MSPs.
• Datto: Cloud-based business continuity, backup, and RMM provider for MSPs (now part of Kaseya). Adjacent to Pendle's backup and monitoring offerings—Pendle uses Nakivo and N-able, while Datto competes in the same SMB-focused MSP backup/continuity market segment.

Broad incumbents

• Capita: UK-listed outsourcing and IT services giant with managed services, cloud, and cybersecurity offerings serving enterprise and public sector. Has overlapping Microsoft 365 and IT managed services capabilities with Pendle, though its primary scale and customer profile are markedly larger.
• SCC: Large UK and European IT services company offering managed services, infrastructure, and Microsoft ecosystem support. Overlaps with Pendle's Microsoft 365 and IT support offerings but operates at significantly larger scale with enterprise and public sector focus.
• Computacenter: UK-headquartered FTSE-listed IT services provider offering managed services, workplace support, and cybersecurity to enterprise and mid-market customers. Provides comparable IT support and managed services capabilities as Pendle but at substantially larger scale with enterprise-grade SLAs.
• Bytes Technology Group: UK-listed IT services and software licensing specialist offering managed services alongside its core software resale business. Comparable Microsoft 365 and IT support capabilities, but operates as a national reseller with a much broader customer base than Pendle's regional Surrey focus.
• Softcat: Major UK-listed IT infrastructure provider and Microsoft partner delivering licensing, managed services, and IT support to SMB through enterprise customers. Significant overlap with Pendle's Microsoft 365 and IT support offerings, but with national reach and much larger scale.

Direct peers

• Six Degrees Group: UK managed services and cloud provider delivering IT support, cybersecurity, and Microsoft/cloud managed services to UK businesses. Comparable service portfolio and customer profile to Pendle, with broader geographic reach and additional data centre capabilities.
• Littlefish: UK-based managed IT services provider focused on SMB and mid-market customers with bundled support, cybersecurity, and Microsoft 365 services. Directly comparable to Pendle in customer segment, service portfolio, and UK SMB focus, though operating at a larger national scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PENDLE CONNECTIONS LTD