Ticway

What Ticway does

Ticway is a small, privately held IT outsourcing firm headquartered in Vitoria-Gasteiz in Spain's Basque Country, founded in 2015 and operating with a headcount band of 1-10 employees. The company functions as an external IT department for clients, delivering four modular service lines: Asesoría (strategic advisory and vendor management), Desarrollo & Consultoría (project-based development and consulting), Soporte & Monitorización (operational support and monitoring), and Integral (a comprehensive all-in-one package combining all three). Its technology stack is assembled entirely from third-party vendor partnerships - Fortinet and WatchGuard for network security, Microsoft (Power BI, Dynamics, Office) for productivity and ERP, Nextcloud for collaboration, Canon for document management, and JetReports for BI reporting - with no proprietary software products or patents disclosed.

The company operates on a managed services revenue model, generating income through multi-year contracts with proportional, tailored pricing rather than fixed tiers. Its go-to-market is consultative and sales-led, targeting primarily small to medium enterprises in the Basque Country and broader Spanish market, with secondary segments including large enterprises seeking IT externalization and newly established businesses needing initial technology setup. Ticway emphasizes impartiality as a non-intermediary provider, a zero-risk trial offering under its Ticway Contigo program, and long-term alliance relationships built on mutual satisfaction rather than transactional engagements. No revenue figures, funding rounds, ownership structure details, management team information, certifications, or third-party recognition are publicly disclosed.

The geographic footprint is limited to a single domestic market (Spain), with no evidence of international operations, remote-delivery expansion, or active geographic growth signals beyond the regional Basque Country focus.

Name

Ticway

Legal name

Ticway

Website

https://ticway.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

Ticway is a small Spanish IT outsourcing firm in Vitoria-Gasteiz providing external IT department services, including strategic advisory, development, support, and monitoring, primarily to small and medium enterprises in the Basque Country and broader Spain.

Ownership category

akta.pro rank

Product category

IT Outsourcing Services

NAICS

Management, Scientific, and Technical Consulting Services (5416), Computer Systems Design Services (541512), Management Consulting Services (54161)

SIC

Services-Engineering, Accounting, Research, Management (8700), Services-Facilities Support Management Services (8744), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)

akta.pro secondary industries

Strategy & IT Advisory (BPAEAAAA), Helpdesk & End-User Support Services (BPAEABAB)

Keywords

• IT outsourcing services
• Managed IT services
• Technology consulting
• IT support monitoring
• External IT department

Headquarters

HQ city

Vitoria-gasteiz

HQ country

Spain

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. IT Outsourcing Services: Ticway generates revenue through managed IT outsourcing services where they act as an external IT department for clients. The company offers flexible service levels including advisory, development & consulting, support & monitoring, and comprehensive integrated packages. Revenue is generated through ongoing service contracts with proportional costs based on client needs.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Ticway provides IT outsourcing services acting as an external IT department for businesses. Their offering is structured around four service modules: strategic advisory (Asesoría), development and consulting (Desarrollo & Consultoría), support and monitoring (Soporte & Monitorización), and a comprehensive all-in-one package (Integral). They manage clients' technology environments through vendor partnerships with Fortinet, Microsoft, WatchGuard, Nextcloud, Canon, and JetReports.

Product overview

Ticway is an IT outsourcing company offering technology outsourcing services through four core modules: Asesoría (strategic advisory and vendor management), Desarrollo & Consultoría (development and system integration), Soporte & Monitorización (support and monitoring), and Integral (comprehensive all-in-one package combining all services). The Outsourcing Tecnológico core product forms the foundation, while the Ticway Contigo program provides additional value propositions including flexible service, transparency, specialization, cost reduction, and zero-risk guarantees.

Differentiator

Problem solved

Functional benefit

Products and services

• Outsourcing Tecnológico

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Recent moves4 records

Expansion highlights3 records

Direct peers

• SEIDOR: Spanish-headquartered IT services and solutions provider offering managed services, ERP (Microsoft Dynamics), cybersecurity, and outsourcing to SMEs and large enterprises. Directly comparable to Ticway in target customer (Spanish SMEs), Microsoft-centric stack, and outsourced-IT-department model.
• Inycom: Spanish IT services and solutions provider with Microsoft, infrastructure, and managed services offerings. Comparable to Ticway in its outsourced-IT services for Spanish SMEs and mid-market.
• Panel Sistemas: Spanish IT services company offering outsourcing, custom software development, and IT consulting. Comparable to Ticway in boutique IT outsourcing positioning and SME-friendly service model in Spain.
• Ibermática: Spanish IT services firm providing outsourcing, consulting, development, and managed support across sectors. Comparable to Ticway in its multi-module IT services portfolio and SME-to-enterprise client base in Spain.
• BABEL: Spanish IT consulting and services firm with Microsoft, cybersecurity, and managed services practices. Comparable to Ticway in Spanish market focus, technology stack overlap (Microsoft, security vendors), and SME-to-enterprise outreach.
• Ayesa: Spanish technology and engineering services group with IT outsourcing, consulting, and infrastructure management offerings. Comparable to Ticway as a Spain-based outsourced-IT provider, though operating at significantly larger scale.

Broad incumbents

• Kyndryl: Global managed infrastructure and IT outsourcing services provider. Comparable to Ticway as an outsourced-IT-department model, but operating at vastly larger scale across enterprise customers worldwide.
• Capgemini: Global IT services and consulting firm with substantial managed services and outsourcing practices. Overlaps with Ticway's outsourced-IT-department concept but serves enterprise-scale clients across geographies.
• Getronics: Global IT services provider with strong presence in Spain/Iberia offering managed services, workspace, and cloud outsourcing. Comparable to Ticway in outsourced-IT and multi-vendor (Microsoft, security) service design, though serving larger enterprise clients.
• Econocom: European digital services and technology outsourcing company offering managed IT, device-as-a-service, and financing. Comparable to Ticway in SMB-focused IT outsourcing and flexible managed-services packaging, but pan-European in scope.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/ticwayvitoria

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ticway