The Scotia Group

What The Scotia Group does

The Scotia Group, operating under the legal entity Scotia Property Maintenance Pty Ltd, is a family-owned licensed building company founded in 1992 by brothers Billy and George McLaughlin in Victoria, Australia. The company provides strata-focused building solutions organised under four service pillars: Building Projects & Defects Repair, Insurance Repairs, Restoration Services, and 24/7 Emergency Response, marketed collectively under the "Strata Concierge" brand. It serves residential and commercial strata properties across Victoria through direct relationships with Owners Corporation Management Companies, strata insurers (including Strata Community Insurance and CHU), insurance brokers, building managers, and loss adjusters. The company holds Commercial Builder and Unlimited Domestic Builder licences and employs IICRC-certified restoration technicians across water damage, mould remediation, and fire restoration disciplines.

The business model is professional services revenue, generated through project-based, quote-driven engagements rather than recurring subscriptions. Pricing is estimate-based with 30-day validity, subject to separate written service agreements, and the company notes that final pricing may vary based on site conditions. The go-to-market motion is relationship-driven and direct-to-customer, relying on word-of-mouth referrals, long-standing channel partnerships with over 25 named strata management companies, and a 24/7 emergency hotline (1300 726 842) that routes directly to qualified professionals. Marketing is predominantly organic through LinkedIn, case studies on the company website, and referrals from strata managers and insurers.

The company has streamlined its corporate structure over time, selling Scotia Hire Pty Ltd (elevated work platform hire) in 2015 and integrating Scotia Glass Pty Ltd into the parent entity in the same year. The current headquarters is located in Cranbourne West, Victoria, relocated in March 2020 alongside the launch of the restoration services division. The company has no disclosed external investors, operates as a privately held bootstrapped family business, and is led by CEO Kirsty Jones alongside family members in operational leadership roles.

Name

The Scotia Group

Legal name

Scotia Property Maintenance Pty Ltd

Website

https://scotia.com.au

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

The Scotia Group is a family-owned licensed builder founded in 1992 that delivers strata-focused building projects, insurance repairs, restoration services, and 24/7 emergency response to residential and commercial strata properties across Victoria, Australia, working through strata managers, insurers, and brokers.

Ownership category

akta.pro rank

Headquarters

HQ city

Cranbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure

Revenue model

1. Building Projects & Defects Repair: Revenue generated from major construction projects, structural repairs, building defect rectification, and remediation work for strata properties. Projects range from small repairs to large-scale capital works, with pricing typically quote-based and subject to service agreements.
2. Insurance Repairs: Revenue from insurance-covered repair work including water damage, fire restoration, storm damage, and structural repairs. The company works directly with insurers, loss adjusters, and strata managers to streamline the repair process from initial assessment through completion.
3. Restoration Services: Revenue from comprehensive property restoration services following disasters, including storm and flood damage, fire restoration, mould remediation, and criminal damage recovery. Services follow IICRC standards and are available for both insurance-covered and private pay clients.
4. 24/7 Emergency Response Services: Revenue from emergency call-out and immediate response services for urgent strata building issues including water leaks, electrical failures, security breaches, and structural damage. Emergency charges may apply as outlined in service agreements.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

The Scotia Group is a licensed building company that delivers strata-focused building projects and defect rectification, insurance repairs, disaster restoration services, and 24/7 emergency response for residential and commercial strata buildings across Victoria, Australia. Services are delivered under the unified Strata Concierge brand, combining Commercial Builder and Unlimited Domestic Builder capabilities with IICRC-certified restoration techniques. All work is project-based, quote-driven, and tailored to the multi-stakeholder requirements of owners corporations, strata managers, insurers, and loss adjusters.

Product overview

The Scotia Group is a licensed building company offering a unified service portfolio centered on strata property solutions through four core pillars: Building Projects & Defects Repair, Insurance Repairs, Restoration Services, and 24/7 Emergency Response. The company positions its 'Strata Concierge' as the overarching service brand that integrates these four service areas, providing building owners, managers, and residents with comprehensive property care. All services are delivered by licensed builders holding Commercial Builder and Unlimited Domestic Builder licences, serving strata buildings across Victoria.

Differentiator

Problem solved

Functional benefit

Products and services

• Building Projects & Defects Repair

Quantifiable outcome

• Emergency response targeting 1-2 hour site attendance for urgent issues
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

25 partnerships are on record, tiered core.

• Ace Body CorporatecoreGTM or Marketing PartnerLong-standing partnership with Ace Body Corporate for strata building services including general repairs, ongoing maintenance, complex insurance claims, and major capital works. Ace Body Corporate consistently values The Scotia Group's wealth of knowledge and experience.
• Melbourne Body Corporate ManagementcoreGTM or Marketing PartnerPartnership for major loss rectification and defect rectification projects. Melbourne Body Corporate Management values The Scotia Group's exceptional knowledge, collaborative approach, and ability to deliver practical solutions.
• MOCS (Complete Strata Solutions)coreGTM or Marketing PartnerLong-standing partnership where MOCS relies on The Scotia Group for rapid response to floods and water leaks, minimising damage, and expert repairs and reinstatement management for high-rise buildings.
• Strata Community Association (VIC)coreGTM or Marketing PartnerGold partnership with the peak industry body representing strata professionals in Victoria.
• Advance StratacoreChannel Partner/ Reseller/ DistributorStrata management partner company serving strata buildings across Victoria.
• Alliance OCMcoreChannel Partner/ Reseller/ DistributorOwners Corporation Management company partnering for strata building services.
• ASMcoreChannel Partner/ Reseller/ DistributorStrata management partner for building services delivery.
• Excel Strata ManagerscoreChannel Partner/ Reseller/ DistributorStrata management company engaged for building services across Victoria.
• Highrise StratacoreChannel Partner/ Reseller/ DistributorStrata management partner specialising in high-rise buildings.
• Hive StratacoreChannel Partner/ Reseller/ DistributorStrata management partner for building services delivery.
• KL Strata SpecialistcoreChannel Partner/ Reseller/ DistributorStrata specialist management company for building services.
• MBCM Strata SpecialistscoreChannel Partner/ Reseller/ DistributorStrata specialists management company partnering for strata solutions.
• OccamStratacoreChannel Partner/ Reseller/ DistributorStrata management company engaged for building services delivery.
• Strata Community InsurancecoreChannel Partner/ Reseller/ DistributorStrata insurance provider partner for insurance repair services.
• CHUcoreChannel Partner/ Reseller/ DistributorStrata insurer partner for insurance repair and claims management.
• Dixon KestlescoreChannel Partner/ Reseller/ DistributorStrata management company engaged for building services across Victoria.
• Engine PropertycoreChannel Partner/ Reseller/ DistributorProperty and strata management partner.
• Teska CarsoncoreChannel Partner/ Reseller/ DistributorStrata and property management company partner.
• Turnbull CookcoreChannel Partner/ Reseller/ DistributorStrata management company engaged for building services.
• VerticalicoreChannel Partner/ Reseller/ DistributorStrata management partner for building services.
• Alpha Omega REcoreChannel Partner/ Reseller/ DistributorReal estate and strata management company partner.
• BDelcoreChannel Partner/ Reseller/ DistributorStrata management partner for building services delivery.
• flexcoreChannel Partner/ Reseller/ DistributorStrata management partner.
• MAXAcoreChannel Partner/ Reseller/ DistributorStrata specialist management company for building services.
• SMVcoreChannel Partner/ Reseller/ DistributorStrata management company engaged for building services.

Scale indicators4 records

Recent moves10 records

Expansion highlights4 records

Broad incumbents

• Lendlease: Major Australian-headquartered international construction and property services group with deep Victorian operations. Comparable as a broad incumbent competing for large strata defect rectification and capital works projects, though Lendlease operates at dramatically greater scale and across multiple geographies.
• Multiplex (Brookfield Multiplex): Major Australian-headquartered global construction firm delivering large-scale building projects across commercial, residential, and mixed-use sectors. While Scotia operates at a much smaller scale, both firms compete for major strata building projects and capital works — particularly high-rise defect rectification and major renovation programs.

Direct peers

• Polygon Group: European-based property damage restoration specialist with Australian operations, providing water damage restoration, mould remediation, and climate damage services to insurers, property managers, and commercial clients. Comparable to Scotia's restoration services and direct insurance-company billing model.
• Paul Davis Restoration: North American-headquartered restoration and emergency services franchise with Australian presence, focused on insurance restoration and disaster recovery for residential and commercial customers. Highly comparable to Scotia's insurance repair and restoration service lines, including direct insurer engagement and 24/7 response capability.
• ServiceMaster Restore: International restoration services franchise network operating in Australia, providing water damage restoration, fire and smoke cleanup, mould remediation, and emergency response. Competes directly with Scotia's four-pillar offering — particularly restoration services and insurance repair — for both residential and commercial clients.
• Reveal Group Australia: Australian building restoration and insurance repair services firm specialising in strata and commercial property claims. Directly comparable to Scotia on insurance restoration scope, and serves a similar strata manager and loss adjuster customer base.
• BELFOR Property Restoration: Global leader in disaster recovery and property restoration with Australian operations, offering water, fire, mould, and storm damage restoration alongside emergency response. Directly comparable to Scotia's restoration division and 24/7 emergency response services, with overlap on insurance-channel restoration work for property owners and managers.
• Spotto: Australian strata-focused building services and contractor marketplace serving body corporates and strata managers. Competes with Scotia for strata maintenance, repair, and project work across Victoria, and represents an emerging distribution model that could either complement or disrupt Scotia's direct-relationship GTM.
• Crawford & Company: Global independent claims management and restoration services company with a substantial Australian operation. Directly comparable to Scotia's insurance repair business model — both act as the operational extension of insurers and loss adjusters, handling repair and restoration from first notification through completion.

Regional players

• MJB Technology Solutions Group: Australian-owned building services and property maintenance company delivering repair, maintenance, and upgrade programs to commercial and strata clients. Comparable service mix to Scotia, with broader geographic reach across multiple Australian states — relevant as a reference point for what scaled regional expansion could look like.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/scotiagroup

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Scotia Group