Pizzacloud
PizzaCloud (PLP Communications) is a private, bootstrapped VoIP and communications provider that sells monthly phone, cellular-backup, SMS, and AI order-taking subscriptions exclusively to U.S. pizza and carryout/delivery restaurants, integrating with 20+ POS systems on owned hybrid infrastructure.
- Company typePrivate
- Founded2014
- HeadquartersGranville, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Pizzacloud does
PizzaCloud (legal entity PLP Communications) is a private, bootstrapped VoIP and communications provider founded in 2014 and headquartered in Granville, Ohio, with a deliberately narrow vertical focus on pizza restaurants and adjacent quick-serve carryout/delivery operators in the United States. The company's product is an IP-based phone system delivered as a monthly subscription starting at $155 plus hardware, with built-in features that are tuned for pizza operations — customizable time-of-day call queuing, caller-ID pop directly to the POS over the network (no caller-ID box required), call recording with speed-of-answer and lost-call analytics, and call-center routing that places orders directly into the POS as if the agent were on-site.
Underlying the product is a hybrid infrastructure footprint the company owns and manages: two physical data centers in Columbus, OH and Trenton, TN, plus four Google Cloud Engine regions in California, Nevada, South Carolina, and Iowa, supporting a claimed five-nines VM uptime. Hardware is sourced from Yealink (IP phones and DECT) and Peplink (cellular routers including 5G models), and the platform integrates with twenty-plus named POS systems including SpeedLine, FuturePOS, Heartland, Shift4, SpotOn, ThrivePOS, Hunger Rush, and POS Pizza. Cellular backup with automatic failover, SMS/text messaging, and outsourced call-center support via partners CallForce One and Wook AI round out the offering; an A.I. Ordering Virtual Assistant added more recently handles autonomous phone order capture in voice and text.
Go-to-market is entirely direct and sales-led, with phone (866-511-5521), email, and a website quote form as the only demand channels. Approximately 70% of customers self-install; the remainder are served through three certified installation partners (Redhead Tech, AV Health Check CS, POSU). The customer base spans more than twenty named mid-market chains — Domino's, Hungry Howie's, Jet's, Rosati's, Mr. Gatti's, Imo's, Ledo, Toppers, Vocelli, Pizza Guys, and others — alongside smaller startup and single-location operators, with no annual contracts and US-based 24/7/365 support. Revenue and headcount are not disclosed; the company operates with a 1–10 person team and shows no external capital, M&A, or leadership-change activity in the source data.
Pizzacloud firmographics
Firmographics- Name
- Pizzacloud
- Legal name
- PLP Communications
- Website
- https://pizzacloud.net
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- PizzaCloud (PLP Communications) is a private, bootstrapped VoIP and communications provider that sells monthly phone, cellular-backup, SMS, and AI order-taking subscriptions exclusively to U.S. pizza and carryout/delivery restaurants, integrating with 20+ POS systems on owned hybrid infrastructure.
- Ownership category
- akta.pro rank
Pizzacloud industry classification
Industry- Product category
- VoIP Business Phone Systems
- SIC
- Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)
Keywords
Where Pizzacloud is headquartered
LocationHeadquarters
- HQ city
- Granville
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
Pizzacloud business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Infrastructure, Technology or R&D, Personnel, Supply Chain, Operations, Marketing or Sales
Revenue model
- VoIP Phone Service Subscription: Monthly subscription service providing VoIP phone system with cellular backup protection. Includes IP phones, routers, installation support, and 24/7 tech support.
- Equipment/Hardware Sales: Sale of Yealink IP phones (SIP-T53/T53W, SIP-T54W, T48G, W59R rugged handsets), Peplink routers (Max-BR1-PRO-5G, B One 5G), DECT base stations, and accessories.
- Professional Installation Services: Optional professional installation through certified partners (Redhead Tech, AV Health Check CS, POSU).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Standard VoIP Service |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels3 records
Pizzacloud product offering
Product offeringCore offering
PizzaCloud provides VoIP (Voice over Internet Protocol) phone systems, cellular internet backup, SMS messaging, and call center support built exclusively for pizza restaurants. The offering centers on a monthly recurring phone service subscription (starting at $155/month) that delivers IP phones, routers, installation support, and 24/7 tech support, augmented by an A.I. Ordering Virtual Assistant, POS caller ID integration, and call recording/reporting.
Product overview
PizzaCloud offers a unified phone solutions platform for pizza restaurants, combining an IP Phone System as the core product with multiple integrated add-on modules including A.I. Ordering Virtual Assistant for automated order taking, Cellular Backup for internet failover protection, SMS/Text Messaging for customer communication, Call Center Support for outsourced or in-house order processing, and Business Phone Recording for call monitoring and reporting. The platform is built on owned and managed VoIP infrastructure with 6 data centers across the US, and integrates with 20+ POS systems to deliver caller ID and streamline restaurant operations.
Differentiator
Problem solved
Functional benefit
Products and services
- IP Phone System Voice over IP (VoIP) phone system designed exclusively for pizza restaurants, providing total control over call flow, service mobility, customization of features, and lower cost compared to traditional multi-line phones. Includes IP phones, routers, installation support, and 24/7 tech support on a monthly subscription starting at $155/month.
- A.I. Ordering Virtual Assistant
Quantifiable outcome
- Average customer sees $500-$750/month increase in revenue from phone system features
- +2 more outcomes
Companies that use Pizzacloud
Customer profileNamed customers24 records
Segments2 records
Ideal customer profiles2 records
Pizzacloud technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration21 records
AI capability4 records
Feature5 records
Pizzacloud partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core and minor.
- ThrivePOScorePOS integration partner. PizzaCloud delivers caller ID directly to ThrivePOS systems over the network without needing a separate caller ID box.
- ArrowPOScorePOS integration partner. ArrowPOS receives caller ID information from PizzaCloud system for customer recognition at point of sale.
- Hunger RushcorePOS integration partner. Hunger Rush systems integrate with PizzaCloud caller ID delivery.
- Speedline SolutionscorePOS integration partner. SpeedLine POS receives caller ID information from PizzaCloud.
- FuturePOScorePOS integration partner. FuturePOS systems work with PizzaCloud caller ID delivery.
- HeartlandcorePOS integration partner. Heartland POS receives caller ID information from PizzaCloud.
- Shift4corePOS integration partner. Shift4 payment and POS systems integrate with PizzaCloud.
- SpotOncorePOS integration partner. SpotOn POS and payments systems work with PizzaCloud caller ID.
- PulsecorePOS integration partner. Pulse retail POS systems integrate with PizzaCloud.
- CallForce OnecoreStrategic call center partner. Out-sourced call center service for pizza restaurants. Provides dedicated agents trained for pizza order taking.
- Wook AIcoreStrategic call center partner. AI-powered call center solutions for pizza restaurants.
- Redhead TechminorProfessional installation partner. Contact: Jonathan Pitts, 214-597-7777, www.redheadtech.com. Provides on-site installation services for PizzaCloud systems.
- AV Health Check CSminorProfessional installation partner. Contact: Don Benjamin, 224-723-8945, www.avhealthcheckcs.com. Provides installation and health check services for PizzaCloud systems.
- POSU (POS Upgrades)minorProfessional installation partner. Contact: Jacqlyn Rohlfs, Director of Implementation, 407-815-4946. Provides POS upgrades and installation services.
- YealinkcoreHardware partner. PizzaCloud primarily uses Yealink IP phones (SIP-T53/T53W, SIP-T54W, T48G, W59R). Yealink has the largest market share of all IP phone companies globally.
- PeplinkcoreHardware partner. PizzaCloud uses Peplink routers (Max-BR1-PRO-5G, B One 5G) for cellular backup and internet connectivity solutions.
- Google Cloud EnginecoreCloud infrastructure partner. PizzaCloud uses Google Cloud Engine for 4 of their 6 data center locations (California, Nevada, South Carolina, Iowa) providing over 99.999% uptime.
Scale indicators5 records
Recent moves5 records
Expansion highlights4 records
Pizzacloud competitors and assessment
Company assessmentBroad incumbents
- Ooma: Ooma provides cloud-based VoIP phone systems aimed at SMBs with comparable subscription pricing and PBX features. Operates across all verticals rather than specializing in pizza restaurants.
- Nextiva: Nextiva is a major SMB-focused cloud VoIP and contact center provider with similar pricing-tier and subscription model to PizzaCloud. Overlaps in phone system functionality but targets the full SMB market instead of a single vertical.
- Vonage (Ericsson): Vonage offers cloud communications APIs and UCaaS products including hosted VoIP for SMBs and enterprises. Comparable hosted-VoIP functionality and global infrastructure, but much broader market scope.
- Toast: Toast is a leading restaurant technology platform offering POS, payments, online ordering and increasingly guest communications for restaurants. Comparable as a restaurant-tech incumbent that could bundle or compete with PizzaCloud's POS-integrated phone services.
- 8x8: 8x8 provides cloud VoIP, UCaaS and contact center services with feature parity to PizzaCloud (call recording, analytics, failover). Comparable as enterprise-grade VoIP but operates across all verticals.
- RingCentral: RingCentral is a leading cloud UCaaS provider offering VoIP phone systems, contact center and collaboration broadly across industries. Comparable to PizzaCloud as a hosted VoIP platform with PBX features, but serves all verticals rather than specializing in pizza QSR.
Others
- CallForce One: CallForce One is a strategic call center partner of PizzaCloud providing outsourced order-taking for pizza restaurants. Comparable as an ecosystem participant that touches the same order-taking workflow and could be both complementor and competitor.
Emerging players
- Voiceplug AI: Voiceplug AI provides voice-AI ordering specifically for pizza and restaurant chains. Direct emerging competitor to PizzaCloud's AI Ordering Virtual Assistant on the same pizza phone-ordering use case.
- Presto Voice (Presto Automation): Presto provides AI-driven voice automation for drive-thru and phone ordering in quick-service restaurants. Comparable emerging AI ordering capability focused on restaurant phone operations.
- ConverseNow: ConverseNow builds AI voice-ordering agents for restaurants, addressing the same pizza/QSR phone-ordering workflow that PizzaCloud serves with its AI Ordering Virtual Assistant. Comparable as an emerging AI-native alternative to PizzaCloud's phone system plus AI stack.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Pizzacloud social profiles
Digital presencePizzacloud financial estimates
Financial estimateRevenue estimate
Valuation estimate
Pizzacloud leadership team
Management profileNumber of profiles
Profiles1 record
Pizzacloud funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Pizzacloud M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Pizzacloud
What does Pizzacloud do?
PizzaCloud provides VoIP (Voice over Internet Protocol) phone systems, cellular internet backup, SMS messaging, and call center support built exclusively for pizza restaurants. The offering centers on a monthly recurring phone service subscription (starting at $155/month) that delivers IP phones, routers, installation support, and 24/7 tech support, augmented by an A.I. Ordering Virtual Assistant, POS caller ID integration, and call recording/reporting.
Is Pizzacloud a public or private company?
Pizzacloud is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Pizzacloud founded?
Pizzacloud was founded in 2014. It employs 1 to 10 people.
Where is Pizzacloud based?
Pizzacloud is headquartered in Granville, United States, in the North America region.
How does Pizzacloud make money?
Three revenue lines are on record. VoIP Phone Service Subscription is the primary driver. The others are equipment/Hardware Sales and professional Installation Services.
Who are Pizzacloud's main competitors?
Broad incumbents on record are Ooma, Nextiva, Vonage (Ericsson), Toast, 8x8 and RingCentral. CallForce One is listed as an others. Emerging players are Voiceplug AI, Presto Voice (Presto Automation) and ConverseNow.
Does Pizzacloud have an API?
No public API is recorded for Pizzacloud.
What industry is Pizzacloud in?
Pizzacloud's product category is VoIP Business Phone Systems. Its primary akta.pro industry code is BPAEAEAI, Unified Communications & Collaboration Network Services (VoIP/QoS). Its SIC code is 4813.