What ArrowPOS does

ArrowPOS (legal entity Arrow Point of Sale, Inc.) is a privately held US software company founded in 1986 and headquartered in Crown Point, Indiana, with a secondary office in New Albany, Ohio. It builds a hybrid-cloud point-of-sale and restaurant management platform aimed primarily at pizza, delivery-heavy, and multi-concept restaurant operators in the United States. The company self-reports decades of pizza-specific development experience and is also the owner-operator of five high-volume multi-concept restaurant operations, which it uses as a product-feedback channel.

The core platform unifies POS, multi-channel ordering (phone, online, counter, tableside tablets, kiosks, and third-party delivery apps), integrated EMV and mobile-wallet payments, gift cards, kitchen display, customer tracking, perpetual inventory with food-cost controls, employee scheduling and time clock, call-center order routing, and loyalty/marketing automation. Proprietary or branded components include iDrive (a GPS-tracked driver app), Command HQ (enterprise cloud reporting), iNotify/Curbside 2Go (customer messaging), Dual Pricing (cash-discount payment routing), and the Repeat Returns loyalty engine. The system is built on what the company describes as a "cloud-enabled, not dependent" architecture so that store operations continue during cloud outages, and it integrates with 7Shifts, DoorDash Drive, Uber Drive, Ordercraze Vivid, QuickBooks, Shopify, GrubHub, and Google Analytics.

ArrowPOS monetizes through a combination of subscription-style software licensing, integrated payment processing residuals (including a cash-discount program that reduces merchant card fees), and hardware sales (terminals, printers, KDS screens, and driver devices). Distribution is sales-led, with a "Get a Demo" website CTA, dedicated inside-sales and support phone lines, an International Pizza Expo presence, and quote-based pricing. The customer base is described as "thousands" of mostly small and mid-sized pizza chains and independents (e.g., Pizza King, Rosati's, Papa Saverio's, Samuel Mancino's), supplemented by sub shops, QSR, casual dining, and franchise chains using centralized reporting. No revenue, funding, or financial disclosures are available.

Name

ArrowPOS

Legal name

Arrow Point of Sale, Inc.

Website

https://arrowpos.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

ArrowPOS is a US-based, privately held software company that builds a hybrid-cloud point-of-sale and restaurant management platform primarily for pizza, delivery-heavy, and multi-concept restaurant operators, monetizing through subscription software, integrated payment processing, and hardware sales.

Ownership category

akta.pro rank

Product category

Restaurant Point-of-Sale Software

SIC

Retail-Computer & Computer Software Stores (5734)

akta.pro primary industry

Mobile POS (mPOS) Devices & Handheld Terminals (HDACAKAB)

Keywords

• Restaurant point of sale
• Pizzeria management software
• Cloud POS system
• Restaurant payment processing
• Kitchen display system

Headquarters

HQ city

Crown Point

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Supply Chain, Infrastructure

Revenue model

1. POS Software Licensing/Subscription: ArrowPOS generates revenue through licensing their point-of-sale software system to restaurants. The system is described as a complete Business Management System with subscription-like ongoing value through support and updates.
2. Payment Processing Fees: The company earns revenue through integrated payment processing services, including EMV, credit card, mobile payments (Apple Pay, Google Wallet, Samsung Pay), and gift cards. Dual Pricing feature helps restaurants reduce these costs but Arrow still processes transactions.
3. Hardware Sales: ArrowPOS sells POS hardware including terminals, printers, kitchen display systems, and driver mobile devices/app licenses.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

ArrowPOS sells a complete pizzeria and restaurant management system that combines point-of-sale, multi-channel ordering, integrated EMV and mobile-wallet payments, employee scheduling, perpetual inventory, customer tracking, gift card programs, kitchen display, branded mobile apps, self-serve kiosks, loyalty automation, and cloud-based enterprise reporting. The platform is sold primarily to pizza operators and adjacent QSR, sub-shop, casual dining, and franchise segments via a sales-led, quote-based subscription model that bundles optional hardware resale and integrated payment processing fees.

Product overview

ArrowPOS is a comprehensive restaurant management system and business management platform, not just a POS. The core offering centers on ArrowPOS, a unified platform that integrates Point of Sale, Multi-Channel Ordering, Integrated Payments, Employee Management, Inventory Management, Customer Management, and Marketing. Key supporting products include Command HQ (cloud-based enterprise reporting), iDrive (driver tracking and delivery management), iNotify/Curbside 2Go (customer notifications), Call Center Solutions (centralized/dispersed phone ordering), and Loyalty Rewards powered by Repeat Returns. Additional modules include Dual Pricing for payment fee reduction, Kitchen Display System, Customer Mobile App, Self-Serve Kiosks, and Gift Cards. The platform also integrates with third-party services including QuickBooks, Shopify, 7Shifts, DoorDash Drive, Uber Drive, Ordercraze Vivid Online Ordering, and Google Analytics.

Differentiator

Problem solved

Functional benefit

Brands

• ArrowPOS + POM: Complete Pizzeria Management System combining Point of Sale and Point of Marketing functionality
• iDrive
• iNotify
• Command HQ
• Ordercraze Vivid
• 7Shifts

Products and services

• ArrowPOS Pizzeria Management System Complete pizzeria and restaurant management system that serves as the hub of restaurant operations, integrating POS, online ordering, inventory, employee management, marketing, payments, and customer tracking into a single business management platform for restaurant operators in the United States.
• Point of Sale Fully integrated POS solution with secure payments, multiple payment types (EMV, mobile wallets, gift cards), flexible menus, cloud-enabled reporting, and kitchen efficiency tools built around a hybrid cloud architecture for restaurant operators.
• Multi-Channel Ordering Order management system supporting phone orders, integrated online ordering, counter ordering, tableside tablets, kiosks, and third-party delivery app integrations for restaurants handling multiple order entry channels.
• iDrive Driver App Mobile driver application providing GPS tracking, route navigation, delivery reminders, mileage tracking, customer arrival notifications, and integration with DoorDash Drive and Uber Drive for restaurants operating delivery service.
• Command HQ Enterprise Reporting Cloud-based enterprise reporting system providing charts, graphs, and customizable dashboards accessible from phones, tablets, and computers for franchise and chain restaurant operators, with real-time data following GAAP/GAP accounting principles.
• Call Center Solutions Centralized and dispersed call center control systems for handling phone orders across restaurant brands, including a one-number centralized routing system, dispersed order taking, and agnostic multi-concept call center options for outsourced or in-house order entry.
• iNotify / Curbside 2Go Customer messaging platform that sends automatic text notifications when orders are ready for pickup, curbside, or out for delivery, helping restaurants keep customers informed and the lobby clear.
• Integrated Payments Payment processing with PCI/DSS certification, point-to-point encryption, EMV support, tokenization, and acceptance of Apple Pay, Google Wallet, Samsung Pay, gift cards, and cash-discount/Dual Pricing options for restaurant merchants.
• Loyalty Rewards (Repeat Returns) Automated loyalty rewards platform powered by Repeat Returns featuring a rewards portal inside the POS, automated offers, branded content, targeted timing, Big Spender notifications, customer surveys, social media offers, and opt-in text offers for restaurant operators.
• Dual Pricing Payment option allowing customers to choose between a lower cash price and a credit card price, helping merchants significantly reduce monthly payment processing fees, fully integrated into the POS with single-page merchant statements.
• Employee Management Time and attendance software including time clock, employee scheduling, messaging, customizable access levels, driver insurance tracking, and multiple job type and pay rate support, with deep integration to the 7Shifts scheduling app.
• Inventory Management Perpetual inventory system featuring food cost tracking, recipe builder, par level alerts, count sheets, variance tracking, and hot items monitoring for restaurant operators.
• Kitchen Display System Digital kitchen display and make-line system that replaces paper tickets, manages average order time, recalls previous checks, supports different profiles by service type, and provides bump-to-print functionality for paperless operations.
• Customer Mobile App Branded mobile application for restaurant customers downloadable from the Apple App Store and Google Play, integrating customer profile, order history, loyalty rewards, and mobile ordering.
• Self-Serve Kiosks Self-service ordering kiosks for restaurant lobbies or front counters designed to reduce lines, handle rush periods, and generate additional orders without additional labor.
• Gift Cards Gift card program offering typical sell/redeem/reload functionality, eGift options, and pooling across multiple locations for restaurant operators.

Quantifiable outcome

• 50% increase in sales by pulling customers back one more time per month (average customer visits twice monthly)
• +2 more outcomes

Named customers17 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature10 records

Partnerships

Five partnerships are on record, tiered core.

• 7ShiftscoreTechnology or IntegrationArrowPOS has integrated with 7Shifts, described as 'perhaps the most powerful scheduling app period.' The integration provides premium employee scheduling features beyond Arrow's built-in scheduling, including advanced scheduling capabilities for restaurants.
• DoorDash DrivecoreTechnology or IntegrationDoorDash Drive integration allows restaurants to request DoorDash drivers with the touch of a button to handle delivery when short on drivers. Eliminates need for tablets and double order entry with automatic kitchen printing.
• Uber DrivecoreTechnology or IntegrationUber Drive integration allows requesting Uber drivers with the touch of a button. Similar to DoorDash integration for on-demand delivery capacity.
• Repeat Returns (Kamron Karington)coreTechnology or IntegrationRepeat Returns loyalty program powered by Kamron Karington provides what is described as 'perhaps the most powerful sales driving engine ever developed.' Arrow has a seamless interface designed to capture the power of Repeat Returns for automated customer rewards and marketing.
• Ordercraze Vivid Online OrderingcoreTechnology or IntegrationOnline ordering platform that integrates with ArrowPOS. Menu changes in POS are seamlessly reflected online, and online orders flow through the POS as live orders. Complete integration with Arrow, customer mobile app, and loyalty programs.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Clover (Fiserv): POS hardware and software platform from Fiserv serving SMBs including restaurants. Competes with ArrowPOS in QSR and pizza segments through app-based customization and payments integration.
• SpotOn: Restaurant POS and payments platform with strong SMB focus, offering online ordering, loyalty, and marketing tools. Directly overlaps ArrowPOS's pizza QSR and casual dining verticals.
• PAR Technology (Brink POS): Enterprise restaurant POS (Brink) plus PixelPoint for smaller operators. Targets chain and franchise operators similar to ArrowPOS's chain and franchise customer segments.
• HungerRush: Pizza and restaurant POS specialist with online ordering, text marketing, and delivery management. Highly comparable to ArrowPOS given shared focus on pizza QSR and Domino's franchise base.
• Lightspeed Restaurant: Cloud-based POS for full-service and QSR restaurants with inventory and analytics. Comparable in offering scope to ArrowPOS for multi-location operators.
• Square for Restaurants: Block's restaurant-focused POS offering with integrated payments, online ordering, and team management. Targets the same SMB pizza and QSR customer base as ArrowPOS.
• TouchBistro: iPad-based POS for restaurants with ordering, payments, and reservations. Targets casual dining and QSR similar to ArrowPOS's pizza and sub shop segments.
• Toast: Cloud-based restaurant POS platform serving full-service and QSR operators with payments, online ordering, and analytics. Toast is the scale leader in restaurant POS and directly competes for pizza and QSR customers with ArrowPOS.

Broad incumbents

• NCR Voyix (Aloha): Enterprise-grade restaurant POS from NCR Voyix (formerly NCR Corporation). Aloha serves large chain restaurants with broader scope but overlaps ArrowPOS's franchise and chain customer base.
• Oracle Micros: Legacy restaurant POS vendor serving global hospitality and food service chains. Competes for larger enterprise restaurant accounts that ArrowPOS targets in the franchise segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/arrowpos

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ArrowPOS