OPEN ONE SOLUTIONS, INC.

Name

OPEN ONE SOLUTIONS, INC.

Legal name

Open One Solutions, Inc.

Website

https://openonesolutions.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Cloud Communications / Unified Communications as a Service (UCaaS)

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Services-Prepackaged Software (7372)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ)

Keywords

• Cloud VoIP services
• Hosted PBX solutions
• Unified communications platforms
• Managed POTS replacement
• Business phone systems

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. VoIP/UC Subscription Services: Monthly subscription plans for VoIP phone services including cloud-based VoIP, hosted PBX, and unified communications. Plans include Starter ($24.95), Pro ($27.95), and Executive ($29.95) tiers with various included features and hardware
2. Hardware Sales: Sale of IP phones, headsets, conferencing equipment, and accessories from vendors including Yealink, Polycom, Cisco, Digium, Sangoma, and Mitel. Also includes SD-WAN devices (RRT 200, RRT 500 LTE)
3. Professional Services: Installation, on-site technical support, training, and ongoing managed services. Includes network assessment, cloud migration, and implementation services
4. POTSCAST Managed Service: Managed POTS line replacement service with monthly fees covering equipment, installation, monitoring, and 24/7 support. Case studies show significant monthly cost savings for customers
5. Internet/Brokerage Services: Telecom brokerage services representing over 100 carriers to source internet, SD-WAN, and connectivity solutions for customers

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Open One Solutions provides cloud-based VoIP phone systems and unified communications services for businesses through its proprietary PizaBoX PBX platform, the POTSCAST managed POTS line replacement service, the SUMA AI analytics platform, and AI Voice Agents. The company also acts as a telecom broker connecting customers to internet, SD-WAN, and connectivity solutions from over 100 carriers, complemented by professional installation, training, and ongoing managed support.

Product overview

Open One Solutions is a VoIP telecommunications provider offering a unified communications platform built around its PizaBoX cloud-based PBX system. The core product portfolio centers on VoIP phone solutions for businesses ranging from startups to Fortune 500 companies. Key products include PizaBoX (core UC platform), VoIP Cloud Services, AI Voice Agents, SUMA analytics platform, Hosted Call Centers, POTSCAST (managed POTS replacement), Work From Home Solutions, and Internet/SD-WAN services. The company operates on a three-tier pricing model (Starter/Pro/Executive plans) with add-ons including business SMS, call recording, CRM integrations, and AI-powered features.

Differentiator

Problem solved

Functional benefit

Brands

• PizaBoX: Cloud-based PBX phone system platform with features for mobility, customization, and admin control.
• PizaBoX
• SUMA

Products and services

• PizaBoX Cloud PBX Platform Cloud-based PBX platform providing unified communications with voice, video, chat, mobility features, and enterprise-grade calling capabilities for businesses ranging from startups to Fortune 500 companies.
• Cloud VoIP Phone Solutions Complete unified communications solution with enterprise-grade VoIP phones, softphones, and IP PBX platforms tailored to business requirements of small through enterprise organizations.
• POTSCAST Managed POTS Line Replacement Managed service replacing traditional copper analog lines for critical infrastructure including fire alarm panels, elevators, and emergency systems with cellular/broadband/Wi-Fi connectivity and centralized cloud management.
• SUMA AI Analytics Platform AI-powered analytics platform that records, transcribes, tags, and summarizes calls to provide actionable insights, sentiment analysis, topic detection, and performance metrics for call center operations.
• AI Voice Agents Intelligent AI-powered voice agents with human-sounding conversational capabilities that handle appointments, gather information, answer FAQs, transfer calls, and provide after-hours call coverage.
• Hosted Call Centers Cloud-based call center solutions with call monitoring, real-time reporting, intelligent agent analytics, and customizable configurations built on the PizaBoX platform.
• Work From Home / Remote Work Solutions Remote work platform enabling staff to handle business calls from home with mobile and desktop apps, presence indicators, video meetings, screen sharing, instant chat, team messaging, business SMS, and virtual faxing.
• Internet, Wireless, and SD-WAN Brokerage Services Telecom brokerage services that source and negotiate fiber, cable internet, SD-WAN, and wireless connectivity solutions from over 100 carriers on behalf of business customers.

Quantifiable outcome

• 60% savings over traditional call center platforms
• +4 more outcomes

Named customers5 records

Segments11 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability6 records

Feature5 records

Partnerships

13 partnerships are on record, tiered core and supporting.

• YealinkcoreTechnology or IntegrationPrimary IP phone vendor providing T-33G, T-53, T-54W, T46, T48, T49G, and video collaboration phones. Yealink is a leading global IP phone provider whose products are featured in product pages and pricing plans.
• SangomacoreTechnology or IntegrationProvides PBXact UC IP-PBX solutions for customers migrating from legacy systems like Cudatel. Sangoma phones and cards can be reused during migration.
• CiscosupportingTechnology or IntegrationCisco IP phones offered as part of product portfolio alongside other vendors.
• PolycomsupportingTechnology or IntegrationPolycom devices available in product lineup.
• DigiumsupportingTechnology or IntegrationDigium Switchvox IP PBX solutions offered. Company blog discusses Switchvox 6.1 features and migration paths.
• MitelsupportingTechnology or IntegrationMitel IP phones offered as part of product variety.
• HubSpotcoreTechnology or IntegrationNative HubSpot integration available with claims of 99.999% availability and integration services. Dedicated HubSpot integration page emphasizes quality license solution built on Netspaiens Inc.
• SalesforcecoreTechnology or IntegrationCRM integration with Salesforce available. Part of 200+ CRM integrations offered. Digium Switchvox 6.1 supports Salesforce via OpenCTI plug-in.
• Microsoft TeamscoreTechnology or IntegrationNative Microsoft Teams integration offered, providing seamless UC experience for customers using Teams for collaboration.
• AT&TsupportingTechnology or IntegrationCarrier partner among 100+ carriers represented for internet and connectivity solutions.
• Comcast BusinesssupportingTechnology or IntegrationCarrier partner for business internet services among 100+ providers represented.
• ZoomsupportingTechnology or IntegrationZoom Phone integration available as part of voice solutions portfolio.
• RingCentralsupportingTechnology or IntegrationPartner provider for UCaaS solutions among 200+ provider integrations.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Vonage (Ericsson): Cloud communications provider (acquired by Ericsson) offering UCaaS, SIP trunking, and APIs. Comparable to Open One on hosted VoIP and broader communications suite for SMBs and mid-market.
• Ooma: Public cloud communications provider focused on SMB and SOHO VoIP, including POTS replacement through Ooma AirDial. Comparable to Open One on hosted PBX and POTS line replacement offerings.
• Nextiva: Private UCaaS provider targeting SMBs with cloud VoIP, contact center, and CRM-integrated communications. Closely comparable to Open One on customer segment, pricing, and feature set.
• RingCentral: Public UCaaS leader offering cloud PBX, VoIP, and AI-powered communications for SMBs and enterprises. RingCentral is Open One's most direct competitor in hosted telephony and is also a partner provider in Open One's portfolio.
• Zoom (Zoom Phone): Zoom Phone extends Zoom's video platform with cloud PBX and UCaaS features. Listed by Open One as an integration partner and competes for the same SMB and mid-market phone-system buyer.
• 8x8: Public UCaaS and contact-center provider delivering cloud VoIP, PBX, and AI analytics to SMB and mid-market customers. Competes head-to-head with Open One on per-seat hosted PBX and AI call analytics features.
• Dialpad: AI-first UCaaS platform offering cloud PBX, voice, and contact center with built-in transcription and AI agents. Competes with Open One's PizaBoX + SUMA + AI Voice Agents combination for AI-enabled SMB communications.

Broad incumbents

• Microsoft (Teams Phone): Microsoft Teams Phone bundles cloud PBX into the broader Microsoft 365 productivity suite. Functions as a strategic competitor and integration partner that Open One already supports natively.
• Cisco (Webex Calling): Cisco offers on-premise and cloud calling through Webex Calling and BroadWorks, plus IP phones that Open One resells. Competes at the enterprise and mid-market tier and is also a vendor partner.
• Avaya: Legacy on-premise PBX incumbent; Open One explicitly markets an 'Avaya AXP Alternative', indicating direct customer overlap in firms migrating off Avaya systems.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Openonesolutions
• LinkedInlinkedin.com/company/open-one-solutions

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OPEN ONE SOLUTIONS, INC.