Triangle Tech Support Llc

What Triangle Tech Support Llc does

Triangle Tech Support LLC is a private managed service provider (MSP) headquartered in Holly Springs, North Carolina, serving small businesses across the NC Triangle region — including Raleigh, Durham, Cary, Apex, Holly Springs, Fuquay-Varina, Garner, and Chapel Hill. Founded in 2021 and operating with a 1–10 employee team, the company delivers recurring managed IT services (24/7 monitoring, unlimited technical support, patch management, backup, and device administration) plus project-based consulting, cybersecurity, network installation and optimization, and Microsoft 365 administration. Its customer base is composed almost entirely of SMBs across professional services, financial services, technology, accounting, and healthcare-adjacent verticals, with named clients including FSI, Apex, Intellicom, DPS, Hartzog, True Tech, Dyna, Pinpoint, CV, Cape Fear, Brodie CPA, Onochost, and APS. The company positions itself as a proactive technology partner ("no long contracts, no runaround") with on-site and remote support capabilities.

The underlying technology stack is built around the Microsoft ecosystem: the company is a Microsoft Certified Partner and delivers configuration, troubleshooting, and policy management across Microsoft 365 (Teams, SharePoint, Word, Excel, Outlook), Microsoft Defender for Endpoint/Cloud Apps/365 Defender, Microsoft Authenticator, Microsoft Secure Score, and Copilot (including Copilot for Security). Additional integrations include Salesforce, QuickBooks, Google Analytics, and Google Ads for marketing analytics. Proprietary elements are limited; differentiating capability lies in workflow integration, AI orchestration (via Microsoft Copilot), and bundled monitoring/automation services. A new "AI Automation & Efficiency Service" launched in February 2026 expands the offering to include document processing (invoice, contract, receipt automation), CRM lead management automation, and routine IT task automation.

The revenue model is hybrid: roughly 70%+ from monthly recurring managed-service subscriptions across three tiers (Basic, Premium, Priority+ with 48-hour, 24-hour, and 4-hour response SLAs respectively), with the remainder from hourly project work billed at tiered rates ($150/$125/$100 per hour). Go-to-market is sales-led and hyper-local: consultative selling through free 30-minute consultations, content marketing (active blog, LinkedIn, Facebook), a $1,000 refer-a-friend program, and direct outreach to SMBs in the Triangle trade area. The company is founder-led, with no external funding, no parent company, and no disclosed M&A activity.

Name

Triangle Tech Support Llc

Legal name

Triangle Tech Support LLC

Website

https://triangletechsupport.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

Triangle Tech Support LLC is a Holly Springs, NC-based managed service provider delivering IT support, cybersecurity, network services, and Microsoft 365/Copilot automation to small businesses across the NC Triangle, monetized through tiered monthly subscriptions and hourly project work.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Onsite/Field IT Support Services (BPAEABAC), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

Keywords

• Managed IT services
• Cybersecurity services
• Network administration
• Microsoft 365 support
• IT consulting

Headquarters

HQ city

Holly Springs

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services - Monthly Subscriptions: Recurring monthly fees for fully managed IT services including monitoring, maintenance, security, and support. The company offers tiered plans (Basic, Premium, Priority+) with varying levels of service and response times. Additional project work is billed separately at tiered hourly rates.
2. Project Work and Consulting: Hourly billing for additional IT support and project work beyond the scope of standard managed service packages. Rates vary by plan tier: $150/hour for Basic, $125/hour for Premium, and $100/hour for Priority+.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Triangle Tech Support is a managed service provider (MSP) delivering outsourced IT support, 24/7 remote monitoring, managed cybersecurity, network administration, Microsoft 365 integration, and AI-powered automation to small businesses across the North Carolina Triangle region. Services are sold primarily through recurring monthly subscriptions in three tiers (Basic, Premium, Priority+) with response times ranging from 4 to 48 hours, supplemented by hourly-billed project work. The company positions itself as a proactive technology partner rather than a break-fix vendor.

Product overview

Triangle Tech Support is a Managed Service Provider (MSP) offering a unified suite of IT support services for small businesses in the NC Triangle area. The core offering is Managed IT Services (24/7 monitoring, unlimited support, cybersecurity), supplemented by a newly launched AI Automation & Efficiency Service covering document processing, lead management, and routine IT task automation. Three-tiered support plans (Basic, Premium, Priority+) provide escalating levels of service with faster response times. Additional services include network installation and administration, Office 365 support, and remote support capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive managed IT services for small businesses in the NC Triangle including 24/7 remote monitoring of networks and devices, unlimited technical support, proactive maintenance, antivirus and backup management, and tiered support response times (48 hours Basic, 24 hours Premium, 4 hours Priority+).
• AI Automation & Efficiency Service AI-powered automation service for small businesses covering document processing, CRM/lead management automation, and routine IT task automation, designed to eliminate repetitive work and streamline workflows.
• Remote Support Remote IT support services allowing technicians to access and resolve issues on client devices without on-site visits, used for software optimization, hardware troubleshooting, virus removal, and user assistance.

Quantifiable outcome

• 20+ hours per month reclaimed through AI automation for typical small business
• +3 more outcomes

Named customers13 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability8 records

Feature5 records

Scale indicators2 records

Recent moves5 records

Expansion highlights6 records

Others

• NinjaOne: NinjaOne is a modern endpoint management and RMM platform for MSPs and IT teams. Enabler-category peer — tools of this type underpin the 24/7 monitoring and remote management services that TTS provides to clients.
• ConnectWise: ConnectWise is a leading software platform provider for managed service providers, offering PSA, RMM, and cybersecurity tools. Functions as an enabler of MSP operations; TTS likely leverages ConnectWise or competing platforms to deliver services — relevant as ecosystem participant rather than direct competitor.
• Pax8: Pax8 is a cloud distributor aggregating Microsoft, security, and productivity software for managed service providers. Adjacent ecosystem participant that supports MSP procurement and bundling of Microsoft and security solutions into client offerings.
• Kaseya: Kaseya provides IT management software (RMM, PSA, security) purpose-built for managed service providers. Indirectly comparable as the platform layer that enables MSPs like TTS to deliver remote monitoring, ticketing, and security services at scale.

Direct peers

• CMIT Solutions: CMIT Solutions is a managed IT services franchise network serving small and mid-sized businesses nationwide. Comparable in serving SMB clients with managed IT, cybersecurity, and Microsoft 365 expertise across diverse professional services and technology verticals.
• Ntiva: Ntiva is a managed IT services provider offering IT support, cybersecurity, and cloud services to SMB and mid-market clients across multiple US regions. Directly comparable to Triangle Tech Support in subscription-based managed services model, SMB customer focus, and tiered service delivery, though at significantly greater scale.
• Magna5: Magna5 provides managed IT services, cybersecurity, and cloud solutions to mid-market and SMB clients across the US. Similar subscription-based managed services delivery model serving businesses needing outsourced IT departments and 24/7 monitoring.
• Dataprise: Dataprise is a national managed IT services and cybersecurity provider serving SMB and mid-market businesses. Comparable business model (managed IT, cybersecurity, Microsoft ecosystem expertise) though operating across broader geographies and at greater scale than TTS.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/triangletechsupport
• LinkedInlinkedin.com/company/72731479/admin

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Triangle Tech Support Llc