Med24 - Platforma Telemedyczna

What Med24 - Platforma Telemedyczna does

Med24 - Platforma Telemedyczna is a privately held Polish telemedicine operator founded in 2020 and headquartered in Warsaw. Through the licensed medical entity Med24 sp. z o.o. (medical entity No. Z-234071-20201127) and the holding entity Med24 Holding sp. z o.o., the company delivers online medical consultations via video, phone, and chat across more than 49 medical specialties, with 200+ active physicians and 300,000+ registered patients. Its core technology stack integrates directly with Poland's national healthcare rails, issuing legally valid e-recepta (electronic prescriptions) into Internetowe Konto Pacjenta (IKP), e-zwolnienie L4 sick notes into ZUS PUE, and e-skierowanie (electronic referrals) — making Med24 functionally a remote extension of the Polish public-health workflow rather than a stand-alone telehealth app. The platform offers two service modes, an Express visit system that auto-assigns on-call doctors within minutes (up to 4 hours) and a Standard scheduled visit model, and supports diagnostic AI integrations (MedMetrix skin analysis, Shen.AI vital signs, Vivid Mind cognitive screening, StethoMe auscultation) sourced through partnerships.

The company operates a pure per-consultation transaction-fee revenue model, with no disclosed subscription or capitated payer contract. Published unit pricing spans from 59 PLN (L4 / e-recepta) through 99-149 PLN for most specialist consultations to 249 PLN for psychiatric duty, with payments accepted via BLIK, Apple Pay, Google Pay, Visa, Mastercard, Maestro, and Autopay. Distribution is product-led growth: patients self-register via the web platform or native iOS/Android apps (Google Play, App Store) without human intervention. Beyond direct-to-consumer, Med24 runs a 'Strefa firm' (Business Zone) enterprise channel for corporate employee benefits and partners with major Polish insurers (PZU Zdrowie, Generali), clinic networks (Medicover, Medica, MedicCentre), the laboratory diagnostics leader Diagnostyka (2,000+ collection points), and the booking/review platform Znany Lekarz. Operations run 7:00-23:00 daily including weekends and holidays, with no disclosed international expansion and no recorded venture capital, PE, or M&A activity.

The current footprint is concentrated in Poland; the operating model is a thin digital layer over a licensed medical practice, monetized transactionally on each consultation, with regulatory integration (IKP/ZUS) and partner ecosystem (insurers, labs, AI diagnostics) serving as the principal defensibility drivers rather than proprietary AI or geographic reach.

Name

Med24 - Platforma Telemedyczna

Legal name

Med24 Holding sp. z o.o.

Website

https://med-24.com.pl

Company type

Private

Founded year

2020

Operating status

Operating

Short description

Med24 is a Warsaw-based Polish telemedicine platform founded in 2020 that provides online medical consultations via video, phone, and chat across 49+ specialties, with 200+ doctors and 300,000+ registered patients. It monetizes per-consultation fees and integrates with national systems (IKP, ZUS) to issue e-prescriptions, e-sick leave, and referrals.

Ownership category

akta.pro rank

Product category

Telemedicine Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), All Other Outpatient Care Centers (621498)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industries

24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA), Prescription-Based Digital Clinics (Condition-Specific Rx Programs) (HLALAAAD)

Keywords

• Online medical consultations
• Telemedicine services
• Electronic prescriptions
• Electronic sick leave
• Online doctor visits

Headquarters

HQ city

Warsaw

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Per-consultation fees: Patients pay per medical consultation. Pricing varies by service type (Express vs Standard) and specialist. Fees range from 59 PLN (L4/consultation) to 249 PLN (psychiatric duty). Consultations are pre-paid before the visit.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Med24 is a Polish telemedicine platform that delivers online medical consultations via video, phone, and chat with licensed physicians across 49+ specializations. It issues legally valid e-recepta (electronic prescriptions integrated with IKP), e-zwolnienie L4 (electronic sick leave auto-submitted to ZUS), and e-skierowanie (electronic referrals), with Express visits available within 5 minutes and 7:00–23:00 daily operating hours.

Product overview

Med24 is a telemedicine platform offering a comprehensive suite of online medical consultations available 24/7 (7:00-23:00). The platform provides two primary service tiers: Express visits (assigning on-call doctors within minutes) and Standard visits (scheduled appointments with selected specialists). Core offerings include e-prescriptions (e-recepta), electronic sick leave certificates (L4/e-zwolnienie), e-referrals for tests, and consultations across over 49 medical specialties. The platform connects patients with doctors via video, phone, or chat, serving over 300,000 registered patients with a network of 200+ physicians.

Differentiator

Problem solved

Functional benefit

Products and services

• E-recepta Online Electronic prescription consultation allowing doctors to issue prescriptions digitally during online visits, automatically saved to the patient's Internetowe Konto Pacjenta (IKP) and realizable at any pharmacy in Poland.
• L4 Online / E-zwolnienie Electronic sick leave certificate consultation where doctors issue L4 digitally, automatically submitted to ZUS and the employer via the PUE ZUS system.
• E-skierowanie na badania Electronic referral consultation enabling doctors to issue test referrals digitally for specialist examinations at private facilities.
• Internista (Internist Consultation) General internal medicine consultation for adults providing diagnosis, e-prescriptions, sick leave certificates, and referrals via video, phone, or chat, starting from 89 PLN.
• Pediatra (Pediatrician) Pediatric consultation for children including L4 sick leave for sick children, e-prescriptions, and e-referrals, starting from 99 PLN.
• Wizyta Express Priority consultation service where the system automatically assigns an on-call doctor, with maximum wait time up to 4 hours and consultations available in as little as 5 minutes.
• Wizyta Standard Scheduled consultation service allowing patients to select a specific doctor and appointment time from the calendar for planned visits.
• Dyżur Psychiatryczny (Psychiatric Duty) Emergency psychiatric consultation for mental health crises with priority access for urgent consultations at 249 PLN.
• Leczenie otyłości (Obesity Treatment) Pharmacological obesity treatment with online consultations, medication prescriptions, and weight monitoring, starting from 89 PLN for continuation visits.
• Tabletka 'dzień po' (Morning-After Pill) Emergency contraception consultation where doctors assess and prescribe the morning-after pill when medically appropriate, starting from 69 PLN.
• Konsultacja wyników badań Consultation where doctors analyze and interpret laboratory or imaging results and recommend next steps, starting from 99 PLN.
• E-recepta antykoncepcja Contraception prescription consultation for women starting or continuing hormonal contraception, with consultation and prescription starting from 69 PLN.
• Med24 Mobile Application Native mobile application for iOS and Android enabling video consultations, chat, appointment scheduling, and access to medical documents.
• Strefa firm (Corporate Telemedicine Benefit) Dedicated business zone offering Med24 telemedicine services as an employee health benefit to corporate clients, with insurance coverage options through PZU Zdrowie and Generali.

Quantifiable outcome

• Consultations available within 5 minutes (Express visits)
• +4 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• DiagnostykacoreTechnology or IntegrationLaboratory diagnostics partner with over 2,000 collection points across Poland. Offers additional 10% discount for Med24 patients on all laboratory tests (code MED24LIPIEC). Results available online within 24 hours.
• MedicoverminorChannel Partner/ Reseller/ DistributorStationary clinic network. Medicover offers 10% discount for Med24 patients on stationary visits and examinations.
• PZU ZdrowieminorChannel Partner/ Reseller/ DistributorHealth insurance partner offering coverage for Med24 telemedicine services.
• GeneraliminorChannel Partner/ Reseller/ DistributorInsurance partner offering health coverage that may include Med24 telemedicine services.
• Znany LekarzminorGTM or Marketing PartnerPolish doctor rating and booking platform. Med24 doctors listed on Znany Lekarz for patient discovery and reviews.
• SanofiminorOthersPharmaceutical company partnership.
• MedicaminorChannel Partner/ Reseller/ DistributorMedical services provider partner.
• MedicCentreminorChannel Partner/ Reseller/ DistributorMedical center partner.
• WorksmileminorGTM or Marketing PartnerCorporate wellness platform partner.
• naisminorGTM or Marketing PartnerCorporate wellness partner.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Dimedic: Polish telemedicine platform providing online doctor visits, e-recepta and specialist consults in the same per-consultation model as Med24, with a comparable self-serve consumer web/app GTM.
• Telemedico: Polish telemedicine and e-prescription provider serving both individual consumers and corporate/insurer channels; matches Med24's mix of B2C transactions and B2B partnerships.
• haloDoctor: Polish D2C telemedicine platform offering online consultations, e-prescriptions and sick leave; competes head-to-head with Med24 on the same regulatory rails (IKP, ZUS) for Polish patients.
• Znany Lekarz (Doctoralia Poland): Poland's leading doctor-discovery and online-booking platform owned by Docplanner; Med24 is even listed as a partner on its site. Directly comparable D2C consumer motion in Polish telemedicine and specialist discovery.

Broad incumbents

• Doctolib: European leader in online doctor booking and telehealth with integrated video consultations, e-prescription and scheduling; operates across multiple EU markets with materially larger scale than Med24's Poland-only footprint.
• KRY (Livi): Europe-wide digital primary-care app offering video consultations, prescriptions and sick notes in multiple countries; mirrors Med24's per-consultation D2C model but at multi-country scale and a much larger reported valuation.
• Docplanner / Doctoralia: European doctor-marketplace parent of Znany Lekarz; comparable via its SaaS-plus-marketplace model across multiple countries with embedded telemedicine booking. Larger scale and broader geographic footprint than Med24.
• Medicover Online: Major Polish private healthcare operator that already partners with Med24 for in-clinic discounts; offers its own telemedicine and subscription plans competing for the same Polish consumer and employer wallets.

Emerging players

• Push Doctor: UK D2C online GP platform offering video consultations, prescriptions and sick notes on a per-visit basis; closest UK analog to Med24's primary-care-led D2C telehealth playbook.

Regional players

• MedLife: Largest private healthcare operator in Romania with its own telemedicine/e-prescription offering for Romanian patients; comparable D2C-plus-clinics model in a neighboring CEE market where Med24 could eventually expand.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/med24-platforma-telemedyczna

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Med24 - Platforma Telemedyczna