What Highmark Restorations, Inc. does

Highmark Restorations, Inc. (doing business as Restorations by Highmark) is a privately held, full-service property restoration company headquartered in Savage, Minnesota. Founded in 2012, the firm provides 24/7 emergency response across the Twin Cities metro with a stated one-hour onsite arrival window, and serves both residential and commercial property owners dealing with water, fire, storm, mold, biohazard, and sewage damage. The company is distinguished from typical mitigation-only restoration firms by its builder roots within the broader Highmark family of companies (Highmark Builders, Exteriors by Highmark, Christian Bros. Cabinets, Ruby + Suede, HMK Home Services), allowing it to deliver end-to-end mitigation and full reconstruction under one operational umbrella.

The technology stack is grounded in industry-standard restoration equipment combined with a few specialty tools: industrial drying and moisture detection systems, ozone-based contents deodorization, and Matterport 3D scanning for insurance documentation and contents inventory. Technicians hold multiple IICRC certifications (Applied Microbial Remediation, Applied Structural Drying, Fire and Smoke Restoration, Contents Processing), and the company holds Minnesota contractor license #BC650510, BBB A+ accreditation, and CORE Elite membership. Project management runs on BuilderTREND. There is no evidence of proprietary software, AI/ML capability, or a platform product; the offering is fundamentally labor- and equipment-driven professional services.

The business model is professional services, project-based, and almost entirely insurance-mediated. Revenue is generated from emergency mitigation (water extraction, drying, debris removal) and full reconstruction (drywall, flooring, cabinetry, structural repair), with an in-house design selection coordinator to guide homeowners through material choices within insurance allowances. Pricing is not publicly disclosed and is negotiated through individual insurance claims. The go-to-market combines direct-to-consumer emergency response (a prominent 24/7 phone line) with a B2B channel via preferred contractor relationships with 70+ insurance companies and 400+ insurance agents, supplemented by SEO-driven educational content marketing. The team includes former insurance adjusters and an Emergency Response Director (Dan Feine) who also serves as a Captain at the Eden Prairie Fire Department, embedding operational and claims expertise into the firm's value proposition.

Name

Highmark Restorations, Inc.

Legal name

Highmark Restorations, Inc.

Website

https://restorationsbyhighmark.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Highmark Restorations is a privately held, full-service property restoration firm in Savage, Minnesota, serving residential and commercial property owners across the Twin Cities metro with 24/7 emergency response, mitigation, and full rebuild services, primarily delivered through insurance-claim workflows.

Ownership category

akta.pro rank

Product category

Property Restoration Services

NAICS

Remediation Services (56291)

SIC

Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Insurance Claims Estimation, Documentation & Managed Repair (HSAPAOAL)

akta.pro secondary industries

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA), Interior Rebuild & Finishing (Drywall, Flooring, Paint, Trim) (HSAPAOAI), Structural Repair & Framing Reconstruction (HSAPAOAG), Contents & Personal Property Restoration (Pack-Out, Cleaning, Storage) (HSAPAOAF), Storm & Hail Exterior Restoration (Roof/Siding/Gutters) (HSAPAKAM), Post-Incident Recovery, Damage Assessment & Restoration Coordination (BPABANAL), Mechanical, Electrical & Plumbing (MEP) Restoration & Replacement (HSAPAOAJ)

Keywords

• Water damage restoration
• Fire damage restoration
• Mold remediation
• Storm damage repair
• Biohazard cleanup

Headquarters

HQ city

Savage

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Emergency Restoration Services: Revenue generated from emergency response and restoration services including water damage, fire damage, storm damage, and mold remediation. Services include mitigation (water extraction, drying, debris removal) and full reconstruction. Pricing is project-based and typically mediated through insurance claims.
2. Reconstruction and Rebuild Services: Full property restoration and rebuild services leveraging builder roots. Includes drywall, flooring, cabinetry, and structural repairs. Design selection coordinator assists homeowners in selecting materials within insurance allowance.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

Highmark Restorations provides full-service property damage restoration for residential and commercial properties in the Twin Cities metro area, covering water extraction and drying, fire and smoke remediation, storm damage repair, mold remediation, biohazard cleanup, and disinfection/fogging. Projects are delivered through a mitigation-to-rebuild workflow under one contractor, with 24/7 emergency response and a one-hour on-site arrival commitment. The work is largely sourced through insurance claim assignments from a preferred-vendor network of carriers and agents.

Product overview

Restorations by Highmark is a full-service property restoration company serving the Twin Cities metro area of Minnesota. The company operates as a unified platform offering emergency response, water/fire/storm damage restoration, mold remediation, and full reconstruction services. The core offering combines water damage restoration, fire and smoke damage restoration, storm damage restoration, mold restoration, biohazard cleanup, and disinfection services, supported by a 7-step restoration process. The company differentiates through builder roots and CORE Elite certification, providing both residential and commercial restoration. Add-on services include Matterport 3D scanning for insurance documentation, interior design services through a Ruby + Suede partnership, ozone-based contents cleaning and storage, and concierge services for temporary accommodations during rebuilding.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration Water extraction, structural drying, and dehumidification service for residential and commercial properties following flooding, pipe failure, or other water intrusion. Uses commercial-grade extractors, dehumidifiers, air movers, and thermal imaging.
• Fire and Smoke Damage Restoration Cleanup, deodorization (including ozone treatment), soot and smoke residue removal, and reconstruction service for properties damaged by fire. Targets homeowners and commercial property owners working with their insurance carrier.
• Storm Damage Restoration Emergency board-up, tarping, debris removal, and structural repair service for residential and commercial properties damaged by wind, hail, or other storm events, including roof and structural damage repair.
• Mold Remediation Containment, mold removal, HEPA air filtration, and antimicrobial treatment service for properties with active or suspected mold growth, performed to IICRC standards.
• Biohazard Cleanup Specialized cleaning, sanitization, and safe disposal service for properties contaminated by blood, bodily fluids, crime scene residue, or other biohazardous materials. Performed with PPE and biohazard protocols.
• Disinfection and Fogging Services EPA-registered disinfectant application via fogging equipment for pathogen and contaminant control in residential and commercial spaces, following water, fire, or biohazard events.
• Commercial Restoration Services Full-scope water, fire, storm, mold, and biohazard restoration delivered as a separate service line for commercial property owners, facility managers, and property management firms in the Twin Cities metro.
• Residential Restoration Services Full-scope water, fire, storm, mold, and biohazard restoration delivered as a dedicated service line for homeowners in the Twin Cities metro area, including mitigation through reconstruction.
• Emergency Response Services 24/7 emergency response service with a one-hour on-site arrival commitment in the Twin Cities metro, dispatching crews to mitigate active water, fire, storm, or biohazard damage.
• Full-Scope Reconstruction Reconstruction and rebuild service covering drywall, carpentry, finishes, and structural repair following mitigation, delivered in-house rather than subcontracted, leveraging the company's builder heritage.

Quantifiable outcome

• One-hour emergency response time in Twin Cities metro area
• +1 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• C.O.R.E. (C.O.R.E. Restoration)coreStrategic or Co-development PartnerCORE Elite member status - one of the most exclusive distinctions in the property restoration industry. CORE is a national network of restoration experts providing peer support, best practices, and industry recognition for member companies.
• Insurance Companies (70+)coreChannel Partner/ Reseller/ DistributorPreferred contractor for more than 70 insurance companies. These insurers recommend Highmark Restorations to their policyholders for property damage claims, creating a significant B2B referral channel.
• Insurance Agents (400+)coreChannel Partner/ Reseller/ DistributorPreferred contractor for over 400 insurance agents who work with policyholders and refer them to Highmark for restoration services.
• Ruby + SuedeminorStrategic or Co-development PartnerInterior design firm partner that provides professional design guidance to homeowners during the restoration process. Helps homeowners select materials within insurance allowance and creates unified design aesthetic for restored spaces.
• Christian Bros. CabinetsminorStrategic or Co-development PartnerCustom cabinetry partner that builds custom cabinetry for restoration projects, helping keep projects on schedule and delivering high-quality craftsmanship.
• IICRC (Institute of Inspection, Cleaning, and Certification)coreTechnology or IntegrationIndustry certification organization for restoration technicians. Highmark technicians hold IICRC certifications in Applied Microbial Remediation, Applied Structural Drying, Substrate and Subfloor Inspection, Building Moisture Thermography, Contents Processing, Mold Removal/Odor Control, and Fire and Smoke Restoration.
• Highmark BuilderscoreOthersParent construction company providing builder roots. Highmark Restorations is part of the Highmark family of companies including Highmark Builders, Exteriors by Highmark, Ruby and Suede, Christian Bros. Cabinets, and HMK Home Services.
• Eden Prairie Fire DepartmentminorStrategic or Co-development PartnerCommunity partnership supporting local fire department. Emergency Response Director Dan Feine serves as a Captain at Eden Prairie Fire Department, creating operational coordination for faster fire recovery.

Scale indicators4 records

Recent moves1 record

Expansion highlights4 records

Direct peers

• Paul Davis Restoration: Franchise-based full-service restoration company offering water, fire, and mold damage restoration with rebuild and contents services. Most directly comparable to Highmark's mitigation-plus-rebuild, insurance-mediated model.
• Rainbow Restoration: Neighborly-branded restoration franchise covering water, fire, smoke, mold, and biohazard cleanup with rebuild services. Comparable full-service restoration offering and insurance-partnered go-to-market approach.
• PuroClean: National franchise system providing water, fire, mold, and biohazard restoration for residential and commercial properties. Directly comparable service mix and insurance-mediated customer acquisition model.
• Restoration 1: National franchise network providing water, fire, mold, and storm damage restoration with full rebuild services. Comparable service breadth and insurance-preferred-contractor positioning.

Broad incumbents

• BELFOR Property Restoration: Largest privately held global disaster recovery and property restoration company. Offers emergency mitigation and full reconstruction across residential and commercial — overlapping with Highmark's full-service positioning but at significantly greater scale and geographic reach.
• Interstate Restoration: Large commercial-focused disaster restoration provider offering emergency response and reconstruction services. Comparable capabilities for the commercial side of Highmark's book, but with greater enterprise focus and scale.
• ServiceMaster Restore: Established national restoration brand under the ServiceMaster umbrella serving residential and commercial property damage claims. Comparable insurance-driven restoration offering but operates as a broader portfolio brand rather than a specialized regional operator.
• Servpro Industries: National franchise leader in fire and water damage restoration with mitigation and rebuild services. Comparable to Highmark's core offering but operates at massive national scale through franchisees rather than as a single regional operator.

Emerging players

• Blue Kangaroo Packoutz: Specialized contents pack-out, cleaning, and storage provider that partners with general restoration contractors. Comparable to Highmark's in-house contents/ozone cleaning capability, but emerging as a focused competitor in the contents-only niche.

Others

• Core Restoration (C.O.R.E.): Industry network and certification body for elite restoration providers; Highmark holds CORE Elite membership. Not a direct competitor but defines the standards and peer set Highmark benchmarks against, and provides member-level support, training, and lead flow.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/restorations-by-highmark

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Highmark Restorations, Inc.