Ip Force - Pabx Virtual & Telefonia Ip

What Ip Force - Pabx Virtual & Telefonia Ip does

IP Force is a São Paulo-based, Anatel-licensed telecommunications operator providing cloud-based virtual PBX (PABX Virtual) and IP telephony services to Brazilian businesses. Founded in 2013, it operates as both an "operadora" — issuing 0800 toll-free numbers and fixed-line numbers across 13+ Brazilian DDD areas — and as a SaaS-style cloud-PBX platform branded PIN (Pabx Inteligente na Nuvem). The product replaces physical telephone exchanges with a cloud-hosted VoIP system accessible from any internet-connected device, with built-in modules for URA (interactive voice response), call queues with SLA management, real-time call monitoring, silent call auditing, a web-based administrative panel, call recording, and number portability. Layered on top are CRM, ERP, ticketing-platform, boleto-issuance, and WhatsApp integrations that turn inbound calls into automated downstream actions (e.g., second-copy invoice dispatch by IVR selection or WhatsApp) without operator intervention.

The business model combines subscription revenue (virtual extensions priced at R$19–R$70/month per extension, materially below the R$400–R$800/month benchmark for traditional fixed lines cited by the company) with usage-based revenue from VoIP minutes and 0800 traffic. Go-to-market is hybrid: a direct inside-sales motion driven by website CTAs (0800-278-7896 and (11) 2908-0211) targeting enterprise and mid-market prospects, combined with a formal channel-partner program for IT companies that resell or refer PABX Virtual to their existing client base. Marketing is content-led via blog, SEO, and Brazilian social platforms (Facebook, Instagram, LinkedIn, TikTok).

Primary customer segments are Brazilian small and medium businesses (PMEs) modernizing telephony infrastructure, internet service providers (ISPs) requiring efficient customer-service operations, IT companies using PABX as a complementary recurring-revenue offering, and multi-location organizations needing unified communications. Named use cases include ISPs optimizing ticket-handling, condominium administrators managing multiple units with remote monitoring, and a café chain with administrative home-office support. The company holds LGPD compliance with a contracted DPO and has 11–50 employees. No funding rounds, ownership structure, named leadership, patents, or revenue figures are disclosed in the available data.

Name

Ip Force - Pabx Virtual & Telefonia Ip

Legal name

IP Force

Website

https://ipforce.com.br

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

IP Force is a Brazilian Anatel-licensed telecom operator offering cloud-based virtual PBX, IP telephony, 0800, and fixed-line services to small and mid-sized businesses, ISPs, and multi-location organizations via subscription, usage-based, and partner-channel models.

Ownership category

akta.pro rank

Product category

Cloud PBX / IP Telephony Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

VoIP Access & ITSP Services (HDAIAHAD)

Keywords

• Cloud PBX services
• VoIP telephony
• Business phone systems
• Virtual call center
• IP telephony operator

Headquarters

HQ city

São Paulo

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Marketing or Sales, Others

Revenue model

1. PABX Virtual/Cloud PBX Subscription: Monthly subscription service for cloud-based virtual PABX functionality including extensions, call management, IVR, and admin panel access. Billed monthly or annually with pricing based on number of extensions and features.
2. VoIP Minutes and Call Rates: Charges for VoIP calls including local, long-distance, and 0800 toll-free services. IP Force operates as a licensed telecommunications operator (operadora) providing these services.
3. Partner/Referral Program: Revenue sharing or commissions paid to IT company partners who refer customers to IP Force PABX solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

IP Force sells a cloud-based virtual PABX service called PIN (Pabx Inteligente na Nuvem) that replaces physical telephone exchanges with a VoIP system delivered entirely over the internet. The offering bundles virtual extensions, automatic attendant (URA), call queues, real-time monitoring, call auditing, and integrations with CRM, ERP, ticketing, boleto issuance, and WhatsApp. As an Anatel-licensed operator, IP Force also provisions 0800 toll-free numbers and fixed lines across 13+ Brazilian DDD areas, including number portability, sold as a subscription per extension plus usage-based VoIP rates.

Product overview

IP Force offers a cloud-based virtual PABX ecosystem called PIN (Pabx Inteligente), built on VoIP technology. The core platform provides virtual telephone exchange functionality accessible from anywhere via internet. The product portfolio includes the main PABX system with modules for URA (automatic attendant), call queues, real-time monitoring, call auditing, administrative panel, and fixed/0800 number services. The solution integrates with CRM systems, ticket platforms, ERP systems, WhatsApp, and boleto issuance systems. Additional features include number portability, call recording, and extension management. The architecture is designed as a unified cloud platform with modular add-on capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Pabx Virtual: Cloud-based PABX telephone system service
• Pabx na Nuvem
• Pabx Inteligente
• PIN

Products and services

• PIN (Pabx Inteligente na Nuvem) — Cloud Virtual PABX
• Fixed Numbers and 0800 (Operadora Service)
• Number Portability Service
• PIN Integrations (CRM, ERP, Ticketing, Boleto, WhatsApp)

Quantifiable outcome

• Cost reduction of 50-90% per extension compared to traditional fixed telephony (from R$400-800 to R$19-70 monthly)
• +4 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature10 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• PRG SoftwarecoreTechnology or IntegrationIntegration partner whose logo appears in the integrations section of IP Force's website, indicating a product-level integration between PRG Software's platform and IP Force's PABX Virtual system.
• BriskcoreTechnology or IntegrationIntegration partner whose logo appears in the integrations section, suggesting technical integration with Brisk platform for enhanced business communication capabilities.
• CRM Platforms (General)coreTechnology or IntegrationIP Force PABX integrates with various CRM systems allowing call data to trigger actions in customer management platforms. Enables automatic customer identification and history display during calls.
• ERP Systems (General)coreTechnology or IntegrationIntegration with ERP systems enabling workflow automation such as automatic invoice delivery triggered by customer phone interactions.
• Ticket/Support Platforms (General)coreTechnology or IntegrationIntegration with ticket opening platforms allowing customer phone contact to automatically create or update support tickets in business systems.
• IT Companies Partnership ProgramcoreChannel Partner/ Reseller/ DistributorIP Force has a formal partnership program for IT companies (empresas de TI) who can resell or refer PABX Virtual solutions to their client base. Partners benefit from commissions, training, technical support, and joint go-to-market opportunities. Contact: [email protected]
• BL Consultoria DigitalminorImplementation/ SI/ Consulting PartnerDigital consulting partner serving as DPO (Data Protection Officer) for IP Force, ensuring LGPD compliance and data protection practices. Contact: [email protected]

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Voxbras: Brazilian VoIP operator offering cloud PABX, 0800, and fixed-number services. Closely comparable business model: licensed operadora serving SMB customers with subscription + usage-based VoIP pricing.
• Vono: Brazilian VoIP telephony operator providing 0800, fixed numbers, and SIP trunking. Competes head-on with IP Force in carrier-grade voice services for Brazilian SMBs.
• 3CX: Global cloud PBX / UCaaS vendor with strong Latin America channel presence. Direct competitor on feature set (IVR, queues, CRM integration) and target customer profile (SMB to mid-market).
• Total IP: Brazilian cloud PBX and VoIP provider serving SMBs and enterprises with virtual PABX, SIP trunks, and number portability. Most directly comparable Brazilian competitor to IP Force in the cloud-hosted telephony segment.

Broad incumbents

• Vonage: Global cloud communications platform (now part of Ericsson) offering UCaaS and APIs. Comparable in core cloud PBX functionality and as an indication of where category economics are heading.
• RingCentral: Global cloud UCaaS leader. Competes in the same product category with broader enterprise features and brand recognition; relevant as a ceiling/benchmark for cloud PBX business models.
• 8x8: Global cloud communications platform with cloud PBX, contact center, and video. Provides a comparable reference point for what a scaled UCaaS stack looks like versus a regional operator.
• Nextiva: US-based cloud PBX/UCaaS provider targeting SMBs. Similar target customer and feature roadmap (IVR, queues, CRM integrations); representative incumbent in the SMB cloud telephony segment.
• Alcatel-Lucent Enterprise (Rainbow): Enterprise communications vendor offering Rainbow cloud UCaaS alongside on-prem PBX. Comparable as an incumbent vendor bridging legacy telephony and cloud PBX for multi-branch organizations.

Regional players

• Convergia: LATAM-focused telecom and cloud communications provider with presence across multiple Latin American countries. Comparable as a regional carrier/UCaaS operator targeting SMB and mid-market customers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ipforcebrasil
• LinkedInlinkedin.com/company/ip-force
• Instagraminstagram.com/ip_force
• TikToktiktok.com/@ipforce

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ip Force - Pabx Virtual & Telefonia Ip