What JaxCareConnect does

JaxCareConnect is a 501(c)(3) healthcare access program administered by We Care Jacksonville, Inc., founded in 2021 as a pilot and transitioned to full operation on October 1, 2023. It connects uninsured adults aged 18-64 who are Duval County, Florida residents with household incomes at or below 300% of federal poverty guidelines to a primary care medical home at no cost or on a sliding fee scale. The service is delivered through a referral network of nine partner clinics and outreach programs, including Agape Family Health, Ascension Mobile Health, Community Health Outreach, Duval Family Health Center/Sulzbacher, Emmanuel Project, MASS Clinic, Mission House, Volunteers in Medicine, and WeCareJax.

The core platform is a lightweight intake and referral system built on standard nonprofit case management tools rather than proprietary technology. Eligible patients self-refer via a multilingual (English, Spanish, Haitian Creole) online questionnaire or are referred by community organizations through a dedicated partner referral form; Intake Specialists then complete eligibility screening within 48 business hours, and Patient Health Advocates provide ongoing navigation, matching clients to primary care and to community resources for housing, food, dental care, mental health, transportation, and other social determinants of health. Supporting features include a community resource directory, a newsletter subscription, and a formal speaking engagements program for community education.

JaxCareConnect is donor-funded; services are free to patients and there are no disclosed prices, ARR, or contract values. The organization operates from a single Jacksonville headquarters (4615 Philips Highway) with a team of approximately 9-10 staff, holds a Charity Navigator 4-star rating and a Candid Seal of Transparency, and is registered as a Florida state charity. There is no evidence of venture, private equity, or external investment ownership; revenue mechanics are entirely grant- and donation-based within a single-county service area.

Name

JaxCareConnect

Legal name

We Care Jacksonville, Inc.

Website

https://jaxcareconnect.org

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

JaxCareConnect is a Jacksonville, Florida nonprofit program administered by We Care Jacksonville, Inc. that connects uninsured adults aged 18-64 in Duval County to a network of nine partner primary care clinics and community resources, free of charge to eligible patients.

Ownership category

akta.pro rank

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Donor-Funded Services: As a 501(c)(3) nonprofit organization administered by We Care Jacksonville, Inc., JaxCareConnect operates entirely on donor funding and grants. Services are provided free to eligible patients, with some clinic partners operating on sliding fee scales based on income.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

JaxCareConnect is a nonprofit healthcare access program that connects uninsured adults aged 18-64 in Duval County, Florida to primary care providers at partner clinics through patient intake questionnaires, eligibility screening, and Patient Health Advocate navigation services. The program operates free of charge, funded by donations and grants, and links eligible clients to a network of 9 partner healthcare organizations within the Duval Safety Net Collaborative.

Product overview

JaxCareConnect is a healthcare access program administered by We Care Jacksonville, Inc. that operates as a single integrated platform connecting uninsured adult residents of Duval County (ages 18-64) to primary care providers at partner health centers. The platform consists of patient intake and referral services (patient questionnaires and community partner referral forms), supported by Patient Health Advocates and Intake Specialists who provide eligibility screening within 48 business hours and ongoing navigation support. The program also offers a Community Resources Navigation module that connects patients to external services including financial assistance, housing, food, dental care, mental health, and transportation. Additional services include a newsletter subscription and a Speaking Engagements Program for community outreach. Services are provided free of charge, with some partner clinics operating on a sliding fee scale based on income.

Differentiator

Problem solved

Functional benefit

Products and services

• Patient Intake and Referral Services Online patient questionnaire and eligibility screening service that collects insurance status, income, family size, and healthcare needs to match uninsured Duval County adults aged 18-64 with appropriate partner primary care clinics within 48 business hours. Free of charge to eligible patients.
• Community Partner Referral Program Referral system allowing community organizations and hospital partners to submit client referrals on behalf of uninsured individuals seeking primary care services, integrated with the same intake and matching workflow as self-referrals.
• Patient Health Advocate Services Ongoing individualized support service in which Patient Health Advocates work one-on-one with clients to connect them to primary care doctors, navigate community resources, and provide continuous guidance throughout their healthcare journey.
• Community Resources Navigation Comprehensive resource directory connecting patients to external services including financial assistance, housing, food, dental care, mental health services, employment support, legal aid, pediatric care, senior services, transportation, and immigration resources.

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core.

• Agape Community Health Center / Agape Family HealthcoreStrategic or Co-development PartnerFederally Qualified Health Center (FQHC) providing comprehensive primary and specialty care on a sliding fee scale. Serves as one of the main clinic partners matching patients with primary care services.
• Ascension Mobile Health Outreach MinistrycoreStrategic or Co-development PartnerMobile health unit providing acute and preventive medical care to medically underserved neighborhoods since 1991. Offers primary care, chronic disease management, medication assistance, lab testing, and dental care for low-income uninsured adults.
• Community Health Outreach / WestJax OutreachcoreStrategic or Co-development PartnerProvides medical and dental services, food assistance, and maternal/children's health support. Services provided free of charge to those living at 200% or less of Federal Poverty Level.
• Duval Family Health Center / SulzbachercoreStrategic or Co-development PartnerFQHC providing comprehensive healthcare to the community, with focus on homeless and at-risk populations. Services on sliding fee scale; all insurances accepted.
• Emmanuel ProjectcoreStrategic or Co-development Partner501(c)(3) nonprofit medical clinic providing no-cost medical care to uninsured patients and working uninsured meeting income guidelines of 300% or below FPL.
• MASS Clinic (Muslim American Social Services)coreStrategic or Co-development PartnerFree social and medical services regardless of demographics. Services provided free of charge to those living at 300% or less of FPL.
• Mission HousecoreStrategic or Co-development PartnerEmpowers individuals affected by homelessness in the Beaches area with food, clothing, medical care, and support services. Free services to those at 300% or below FPL.
• Volunteers in Medicine JacksonvillecoreStrategic or Co-development PartnerFree healthcare clinic providing outpatient primary and specialty medical services to working, low-income, uninsured adults in Northeast Florida. Eligibility extends to 325% of FPL or below.
• WeCareJaxcoreStrategic or Co-development PartnerCoordinates specialty medical care for uninsured Duval County residents through a network of specialty medical volunteers. Receives referrals from JaxCareConnect when primary care physicians determine specialty care is needed.
• We Care Jacksonville, Inc. (Parent Organization)coreOthersRegistered 501(c)(3) nonprofit organization that hosts and administers JaxCareConnect. Provides organizational infrastructure and oversight for the healthcare access program.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Findhelp (formerly Aunt Bertha): Findhelp is a free social care network connecting people to community resources for housing, food, healthcare, and more. Its resource directory and closed-loop referral model directly parallel JaxCareConnect's community resources navigation function.
• 2-1-1 (United Way): 2-1-1 is a free, confidential helpline providing information and referral for essential community services including healthcare. It serves a comparable role to JaxCareConnect for residents seeking social and medical resources, often serving overlapping uninsured populations.
• CommunityHealth: CommunityHealth is the largest free clinic in Illinois, providing primary and specialty care to uninsured Chicagoans. It is directly comparable as a local nonprofit delivering free primary care access to a similar low-income uninsured adult population.
• Volunteers in Medicine: Volunteers in Medicine is a national network of free clinics providing healthcare to uninsured working adults. It is directly comparable because one of JaxCareConnect's named partners is Volunteers in Medicine Jacksonville, reflecting shared model and target population.
• Health Leads: Health Leads is a national nonprofit connecting patients to community resources to address health-related social needs. It operates a near-identical navigation and case management model for vulnerable populations, making it one of the most directly comparable organizations to JaxCareConnect.
• CharityTracker: CharityTracker provides case management software designed for faith-based and nonprofit social service organizations. It is comparable because it enables the inter-agency referral tracking and coordination that JaxCareConnect performs manually across its partner network.

Broad incumbents

• Unite Us: Unite Us is a tech-enabled platform coordinating health and social care across sectors, often deployed at state and county level. It addresses the same problem space as JaxCareConnect but at greater scale through enterprise partnerships with health plans and governments.
• National Association of Free & Charitable Clinics: NAFC is the national trade association representing free and charitable clinics. It sits in the same ecosystem as JaxCareConnect, representing the broader network of safety-net providers the program relies on for primary care delivery.
• WellSky: WellSky is a large healthcare and social care technology platform that absorbed Healthify. It operates in the same social determinants and care coordination space as JaxCareConnect but as a much broader, enterprise-focused incumbent.

Emerging players

• Socially Determined: Socially Determined is a healthcare analytics company focused on social determinants of health data and insights. It is comparable because it serves the same underlying problem — connecting vulnerable populations to needed social and medical resources — through a data-driven approach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/JaxCareConnect
• Facebookfacebook.com/jaxcareconnect
• LinkedInlinkedin.com/company/jaxcareconnect
• Instagraminstagram.com/jaxcareconnect

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about JaxCareConnect