PRODECOM

What PRODECOM does

PRODECOM is a privately held French Société à responsabilité limitée (SARL) founded in 2004 and headquartered at 128 rue Thiers, Boulogne-Billancourt. The company operates as a micro-scale B2B telecommunications integrator and channel partner with between 1 and 10 employees, focused exclusively on the French market.

The firm's core offering is the design, integration, and operation of business communication solutions spanning voice, data, video, mobility, and security. PRODECOM is an authorized SFR Business partner that resells fixed telephony, very high-speed internet, mobile, and unified communications services. It is also an authorized reseller of Alcatel-Lucent equipment (OmniPCX Office and Enterprise communication servers, IP and DECT endpoints) and complementary brands such as Snom, Yealink, and Gigaset. Beyond hardware resale, the company deploys and supports PABX/IPBX systems, network infrastructure (telephone, LAN, and WAN cabling), a Centre de Contacts (ACD-based call routing solution) with CRM/ERP integration and VMware virtualization support, and PIMphony (a PC-based communication manager with screen-pop and call logging for Alcatel OmniPCX Office).

PRODECOM monetizes through three streams: one-time hardware sales of phones, IPBX systems, and network components; professional services covering installation, after-sales support, remote diagnostics, and on-site technician intervention; and recurring revenue from SFR Business telecommunications subscriptions. The company is privately held with no disclosed investors, subsidiaries, or parent entity, and operates as a single-country domestic channel partner with national coverage claims.

Name

PRODECOM

Legal name

PRODECOM, Société à responsabilité limitée

Website

https://prodecom.fr

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

PRODECOM is a privately held French B2B telecommunications integrator and authorized SFR Business channel partner that designs, deploys, and supports business telephony, IPBX, networking, and unified communications solutions for enterprise customers across France.

Ownership category

akta.pro rank

Headquarters

HQ city

Boulogne-billancourt

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Hardware Sales: Sale of telecommunications equipment including IP phones, DECT wireless handsets, PABX/IPBX systems, and network infrastructure components
2. Service Provision: Maintenance, installation, and after-sales support services for telecommunications installations, including remote diagnostics and on-site technician intervention
3. SFR Business Telecommunications Services: Resale of SFR Business telecommunications services including fixed telephony, very high-speed internet, and mobile solutions

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

PRODECOM designs, integrates and operates B2B telecommunications solutions covering fixed telephony, very high-speed internet, mobile and unified communications resold under the SFR Business partnership, alongside Alcatel-Lucent PABX/IPBX systems, IP/DECT endpoint devices, contact center software, network cabling, and installation and after-sales maintenance services for enterprise customers across France.

Product overview

PRODECOM offers a unified telecommunications portfolio centered on SFR BUSINESS partnership, combining hardware and services. The core offering includes PABX/IPBX systems complemented by a range of endpoint devices: digital stations (Alcatel 8039, 8029), IP phones (Alcatel 8068/8038/8028, Snom D765/D725, Yealink SIP-T48G/T28P, Alcatel Temporis IP800), and wireless DECT stations (Alcatel 8262/8242, Gigaset s650h pro/c620). Software modules include the Centre de Contacts ACD solution for call routing and supervision, and PIMphony for PC-based call management with customer database integration. Services encompass network cabling installation and after-sales support.

Differentiator

Problem solved

Functional benefit

Products and services

• SFR Business Telecommunications Services A suite of telecommunications services offered in partnership with SFR, including fixed telephony, very high-speed internet access, mobile solutions, and unified communications for business customers in France.
• PABX / IPBX Systems Private automatic branch exchange and IP-based telephone switching systems (including Alcatel-Lucent OmniPCX Office and Enterprise) for business communications management.
• Centre de Contacts (ACD Call Center Solution) Contact center solution with automatic call distribution, skill-based routing, queue management, agent supervision, real-time statistics, and integration with databases, CRM and ERP systems; supports VMware virtualization.
• Réseaux (Network Infrastructure Services) Complete network infrastructure services including design, cabling (telephone, LAN, WAN), testing, and certification for business customers.
• Service Après-Vente (After-Sales Support) After-sales technical support including remote diagnostics, on-site troubleshooting, maintenance, staff training, and satisfaction measurement for installed telecommunications systems.

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Two partnerships are on record, tiered core.

• SFR BusinesscoreChannel Partner/ Reseller/ DistributorPRODECOM is an authorized SFR Business partner, distributing SFR Business telecommunications services including fixed telephony, very high-speed internet access, and mobile solutions to business customers.
• Alcatel-LucentcoreTechnology or IntegrationPRODECOM offers a comprehensive range of Alcatel-Lucent products including OmniPCX Office and Enterprise communication servers, IP phones (series 8000, 8028, 8038, 8039, 8068), DECT wireless handsets (8242, 8262), and Temporis IP800. Technicians receive manufacturer training for installation and support.

Scale indicators2 records

Recent moves5 records

Expansion highlights2 records

Broad incumbents

• Avaya: Long-standing on-premise and hybrid PBX/IP Office competitor; competes with PRODECOM's Alcatel-Lucent-led PABX portfolio, particularly for SMB and mid-market contact center opportunities.
• Cisco: Provider of Webex Calling, Unified Communications Manager, and IP phones targeting the same enterprise telephony and contact center workloads PRODECOM addresses; competes through direct sales and via large system integrator partners.
• Orange Business Services: The enterprise arm of Orange, France's incumbent telecom operator, offering fixed telephony, mobile, networking, UC, and managed services to businesses — directly competing with PRODECOM's SFR Business portfolio while operating at vastly greater scale across France and globally.
• Alcatel-Lucent Enterprise: Vendor of the OmniPCX Office/Enterprise communication servers, IP/DECT phones, and Rainbow cloud UC platform that form the backbone of PRODECOM's hardware and integration business; ALE both enables and competes with channel partners via direct enterprise sales.
• Mitel: Provider of MiVoice Business and MiCloud Flex cloud communications for SMBs and mid-market, directly competing with PRODECOM in the on-premise-to-cloud PBX migration segment across Europe.
• Bouygues Telecom Entreprises: The B2B division of Bouygues Telecom, providing fixed telephony, mobile, internet, and unified communications to French SMBs and enterprises — directly overlapping with PRODECOM's SFR Business resale offering and core B2B telecom integration services.
• SFR Business: PRODECOM's principal channel partner and the B2B arm of SFR/Altice France; SFR Business sells the same fixed, mobile, and internet services PRODECOM resells, and could compete directly with channel partners on enterprise accounts.

Emerging players

• 3CX: Software-based PBX delivered as a cloud or on-premise subscription; a leading lower-cost alternative to traditional IPBX systems that competes for the same French SMB customer profile PRODECOM serves with Alcatel-Lucent.
• RingCentral: Cloud UCaaS leader expanding aggressively in Europe; offers a subscription cloud alternative to the on-premise PABX/integration model PRODECOM sells, increasingly partnered with regional French resellers.
• Wildix: European-headquartered UCaaS vendor with a strong channel-driven SMB go-to-market in France and Italy, directly competing with legacy IPBX integrators like PRODECOM for mid-market cloud communications wins.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/Prodecom-1729727557260661
• LinkedInlinkedin.com/company/prodecom-france

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PRODECOM