iagility
- Company typePrivate
- Founded2016
- HeadquartersParis, France
- Headcount—
- GTM typeB2B
- OfferingSoftware
iagility firmographics
Firmographics- Name
- iagility
- Legal name
- iAgility
- Website
- https://iagility.fr
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Ownership category
- akta.pro rank
iagility industry classification
Industry- Product category
- Communications Platform as a Service (CPaaS/CCaaS)
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421)
- SIC
- Communications Services, Nec (4899), Telegraph & Other Message Communications (4822)
- akta.pro primary industry
- Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ)
- akta.pro secondary industries
- Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement) (BPAAABAI), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
Keywords
Where iagility is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
iagility business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Telecom Services (Voice and Messaging): iAgility generates revenue as an ARCEP-licensed telecom operator providing SIP telephony, SMS, RCS, and other messaging services. Pricing is based on usage (per-minute voice billing, per-message SMS) with prepaid or postpaid options. The company operates its own numbering resources and infrastructure for direct interconnection with French and international networks.
- CCaaS Platform (Contact Center Software): Revenue from cloud-native contact center solutions (Nubitalk/OneContact) including omnichannel routing, agent desktop, supervisor tools, WFM, QM, and gamification. Offered as a service with no upfront infrastructure investment and pay-per-use pricing.
- Integration and Implementation Services: Professional services revenue from deploying, integrating, and supporting the Collab platform and other solutions for enterprise customers. The company acts as certified integrator and reseller for Collab in France.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | SIP Trunk - Pay-as-you-go or subscription |
| Subscription | Monthly | iAgilityTrack Growth Pack for SMEs |
| Subscription | Monthly | iAgilityTrack Enterprise Package for Large Groups |
| Unit Pricing | Pay-as-you-go | Per-minute voice billing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels4 records
iagility product offering
Product offeringCore offering
iAgility is a French ARCEP-licensed telecom operator (license L33-1) providing an integrated CPaaS and CCaaS platform for omnichannel customer relations. The portfolio centers on SIP Trunk telephony, SMS/RCS/WhatsApp messaging, and the Collab OneContact/Nubitalk contact center, combined with proprietary tools (iAgilityTrack call tracking, DRAO answering machine detection, ANAO number display, OcXcO campaign cockpit, SMStudio, Agent Assist AI, Intelligent IVR). All solutions run on operator-grade infrastructure hosted in France and are exposed via REST APIs, SMPP, and webhooks.
Product overview
iAgility is a French telecom operator (ARCEP licensed L33-1) providing an integrated CPaaS and CCaaS platform for omnichannel customer relations. The portfolio centers on SIP Trunk for telephony, SMS/RCS/WhatsApp messaging, and Collab OneContact/Nubitalk for contact center operations. The platform integrates voice, SMS, RCS, social networks, and AI on a single operator-grade infrastructure hosted in France. Additional products include iAgilityTrack (call tracking), DRAO (answering machine detection), ANAO (number display), OcXcO (campaign manager), SMStudio (message studio), Agent Assist, and Intelligent IVR. All solutions are accessible via REST APIs, SMPP, and webhooks with documentation at apidoc.iagility.fr.
Differentiator
Problem solved
Functional benefit
Brands
- OcXcO: Personal campaign management cockpit for mobile campaigns
- Nubitalk
- iAgilityTrack
- DRAO
- ANAO
- SMStudio
- eScript
Products and services
- SIP Trunk
Quantifiable outcome
- 99.99% network availability with real-time monitoring
- +5 more outcomes
Companies that use iagility
Customer profileNamed customers6 records
Segments3 records
Ideal customer profiles3 records
iagility technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability9 records
Feature8 records
iagility partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- CollabcorePortuguese software company developing the OneContact/Nubitalk omnichannel contact center platform (CCaaS). iAgility serves as certified integrator and distributor for Collab in France. Collab was acquired by Volaris Group (Canadian company). The partnership enabled iAgility to win the La Poste contract (2500 positions) by combining telecom operator capabilities with CCaaS software integration.
- SFR BusinesscoreSFR Business partnered with iAgility in a consortium to win the La Poste call center modernization contract. SFR handles contract portage, telecom collection, and acts as primary reseller of Collab, while iAgility handles distribution and integration services in France. Contract valued at several tens of millions of euros over 8 years.
- Collab (AI Partnership)coreiAgility integrates Collab's next-generation AI solutions for customer interactions, including Agent Assist (real-time suggestions during calls), Intelligent IVR (voice and chat bots), and custom AI connectors for connecting third-party voice/chatbots to the OneContact platform.
- Volaris GroupminorCanadian company that acquired Collab, the software editor whose platform iAgility distributes and integrates in France.
- WwireminorTechnical partner listed in legal notices, described as specializing in project takeover/reprise de projet.
Scale indicators10 records
iagility competitors and assessment
Company assessmentDirect peers
- 8x8: Cloud-based CCaaS and UCaaS provider offering voice, video, chat, and contact center capabilities. Comparable to iAgility's omnichannel contact center proposition for mid-market and enterprise customers.
- Sinch: Swedish-headquartered CPaaS leader offering messaging, voice, and customer engagement APIs. Comparable to iAgility's messaging-heavy product mix and focus on enterprise volumes.
- MessageBird (Bird): Omnichannel CPaaS platform providing SMS, WhatsApp, voice, and marketing automation APIs. Closely comparable to iAgility's messaging and contact center stack, particularly for mid-market and enterprise customers.
- Infobip: Global CPaaS provider offering omnichannel messaging (SMS, RCS, WhatsApp), voice, and contact center solutions. Comparable to iAgility's CPaaS layer and shared focus on regulated enterprise and operator-grade messaging at scale.
Regional players
- Bouygues Telecom Entreprises: French telecom operator serving enterprise customers with telephony, SIP, and messaging services. Comparable to iAgility's operator-grade connectivity proposition in the French market.
- Orange Business: French telecom operator's enterprise division offering telephony, SIP, messaging, and contact center services. Directly competes with iAgility in its home French market and on regulated public administration workloads.
Broad incumbents
- RingCentral: Cloud communications provider offering UCaaS, CCaaS, and messaging APIs. Overlaps with iAgility's unified communications and contact center offerings, particularly for SMB to mid-market enterprise.
- Vonage (Ericsson): CPaaS and UCaaS provider, now part of Ericsson, offering voice, messaging, and video APIs. Overlaps with iAgility's SIP trunk and messaging portfolio, though it targets a broader global market.
- Twilio: Global CPaaS leader providing voice, SMS, messaging, and engagement APIs. Operates at much larger scale than iAgility but competes for the same enterprise customer communications workloads.
- Genesys: Global CCaaS and customer experience platform serving enterprise contact centers. Comparable to iAgility's Collab OneContact/Nubitalk CCaaS offering, but at much larger enterprise scale.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
iagility social profiles
Digital presenceiagility compliance and trust
Trust signalCompliance4 records
iagility financial estimates
Financial estimateRevenue estimate
Valuation estimate
iagility leadership team
Management profileNumber of profiles
Profiles2 records
iagility funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
iagility M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about iagility
What does iagility do?
iAgility is a French ARCEP-licensed telecom operator (license L33-1) providing an integrated CPaaS and CCaaS platform for omnichannel customer relations. The portfolio centers on SIP Trunk telephony, SMS/RCS/WhatsApp messaging, and the Collab OneContact/Nubitalk contact center, combined with proprietary tools (iAgilityTrack call tracking, DRAO answering machine detection, ANAO number display, OcXcO campaign cockpit, SMStudio, Agent Assist AI, Intelligent IVR). All solutions run on operator-grade infrastructure hosted in France and are exposed via REST APIs, SMPP, and webhooks.
Is iagility a public or private company?
iagility is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was iagility founded?
iagility was founded in 2016.
Where is iagility based?
iagility is headquartered in Paris, France, in the Europe region.
How does iagility make money?
Three revenue lines are on record. Telecom Services (Voice and Messaging) is the primary driver. The others are CCaaS Platform (Contact Center Software) and integration and Implementation Services.
Who are iagility's main competitors?
Direct peers on record are 8x8, Sinch, MessageBird (Bird) and Infobip. Regional players are Bouygues Telecom Entreprises and Orange Business. Broad incumbents are RingCentral, Vonage (Ericsson), Twilio and Genesys.
Does iagility have an API?
Yes. iAgility provides REST APIs, SMPP protocol, and webhooks for integration. The API documentation is available at apidoc.iagility.fr. Specific APIs include ContactManagementAPI for contact creation, updates and management; ReportingAPI for exporting interactions, recordings and statistics; and MonitoringAPI for real-time data on agents, campaigns and services. SDK and code examples are available. Integration supports SaaS or hybrid deployment. Developer documentation is at apidoc.iagility.fr.
What industry is iagility in?
iagility's product category is Communications Platform as a Service (CPaaS/CCaaS). Its primary akta.pro industry code is HDAIAGAJ, Network Monitoring, Assurance & Managed NOC Services (SLA Ops), with a secondary code of BPAAABAI, Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement). Its NAICS code is 561422 and its SIC code is 4899.