Callers AI

What Callers AI does

Callers AI (legally Amy Insight Inc.) is an AI voice agent platform that automates customer communication across voice, SMS, WhatsApp, Telegram, and email with persistent cross-channel context. The company's product is built around a proprietary 'One Brain' architecture that orchestrates conversations and actions across channels, supplemented by an Intelligent Campaign Builder, emotionally intelligent voice agents with sub-300ms latency, real-time language switching, and 610+ native integrations with systems such as Salesforce, HubSpot, Shopify, and Stripe. The Knowledge Base and Business Insights Engine support live FAQ resolution, sentiment analysis, and post-call optimization suggestions. Compliance posture includes SOC 2 Type II, HIPAA, GDPR, CCPA, and PCI DSS certifications.

The company serves high-volume B2C and B2B enterprises in five primary verticals: insurance, lending and finance, gaming and casino, real estate, and healthcare. Use-case modules include AI Call Center, AI Cold Calling, Inbound Support, Lead Qualification, Appointment Confirmation, Win-Back and Re-Engagement, Cancellation and Retention Flows, and Onboarding and Welcome Flows. Monetization is a subscription model with tiers based on monthly engagement volume (0–1,000 to 40,000+ contacts), augmented by usage-based billing and a bundled White-Glove service that includes a dedicated Customer Success Manager, script building, A/B testing, and weekly campaign optimization. Go-to-market combines direct enterprise field sales, inside sales segmented by company size, and a self-serve trial layer (demo agents Paul and Cassie). Named customers include Robbins Research (Tony Robbins), DoorDash, PadSplit, Einride, Armor Insurance, VGM, Kodiak, iLending, Credit Cube, The First Group, Next Cost Venture, and Silver Social Games. The company claims 150 million+ customer interactions handled annually.

Name

Callers AI

Legal name

Amy Insight Inc.

Website

https://callers.ai

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

51–100 employees

Short description

Callers AI is an AI voice agent platform that automates customer communication across voice, SMS, WhatsApp, Telegram, and email with persistent cross-channel context, serving high-volume enterprises and mid-market companies in insurance, lending, gaming, real estate, and healthcare through a white-glove subscription service.

Ownership category

akta.pro rank

Product category

AI Customer Experience Automation Platform

NAICS

Telecommunications (517), Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro industry

PRIMARYHDAAAFAC

Conversational AI Platforms (chat/voice bots, orchestration)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Speech, Audio & Conversational AI

SECONDARYHDAAAFAL

Contact Center Speech AI (agent assist, IVR automation)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Speech, Audio & Conversational AI

SECONDARYBPAHAEAC

Customer Experience (CX) & Digital Experience

Business & Public Services/Professional Services (Legal, Accounting, Consulting)/Technology & Digital Consulting

Keywords

• AI voice agents
• CX automation platform
• Conversational AI software
• AI call center
• Omnichannel customer communication

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. AI Voice Agent Platform Subscription: Subscription-based pricing model with tiers based on monthly call volume (0-1,000, 1,000-4,000, 4,000-40,000, 40,000+). Includes AI voice agents, omnichannel support, 610+ native integrations, and campaign builder. White-glove service with dedicated CSM included.
2. Usage-Based Consumption: Platform usage scales with call volume and interaction complexity. The white-glove service model includes script building, continuous A/B testing, and weekly campaign optimization managed by dedicated success managers.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Callers AI is a CX Automation Platform that deploys AI agents to handle customer communications across voice, SMS, email, WhatsApp, and Telegram with shared persistent context through its One Brain architecture. The platform targets high-volume B2C enterprises in insurance, lending, gaming, real estate, and healthcare, automating inbound support, lead qualification, appointment confirmation, win-back, and retention flows.

Product overview

Callers AI is a CX Automation Platform built around a 'One Brain' architecture that unifies customer communications across voice, SMS, email, WhatsApp, and Telegram channels. The platform consists of the core AI Voice Agent technology, the Intelligent Campaign Builder for workflow creation, and a Knowledge Base for FAQ resolution. Use cases are delivered as specialized modules including AI Call Center, AI Cold Calling, Inbound Support, Lead Qualification, Appointment Confirmation, Win-Back & Re-Engagement, Cancellation & Retention Flows, and Onboarding & Welcome Flows. The White-Glove Service add-on provides dedicated success management and campaign optimization. The platform integrates with 610+ native tools including Salesforce, HubSpot, Shopify, and Stripe, and processes 150 million+ customer interactions annually.

Differentiator

Problem solved

Functional benefit

Products and services

• Callers AI CX Automation Platform

Quantifiable outcome

• 65% call center load reduction
• +10 more outcomes

Named customers12 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability9 records

Feature7 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• NobelBizcoreTechnology or IntegrationNobelBiz is a voice carrier partner that provides telecommunications infrastructure for Callers.ai's voice agent platform, enabling reliable voice call delivery and carrier-grade connectivity.
• SalesforcecoreTechnology or IntegrationNative 2-way integration with Salesforce CRM. AI agents look up contact history, handle product questions, update fields, and create opportunities in real time during calls.
• HubSpotcoreTechnology or IntegrationNative integration with HubSpot for contact management, list updates, and CRM synchronization. Agents update contact fields and add contacts to lists in real time.
• ShopifycoreTechnology or IntegrationNative integration for e-commerce triggers including abandoned cart detection, order shipped notifications, and fulfillment status checks during customer calls.
• Google CloudcoreTechnology or IntegrationFeatured as a customer case study on Google Cloud's customer portal, indicating technology partnership and infrastructure relationship.
• StripecoreTechnology or IntegrationIntegration for subscription and payment status checks, enabling agents to retrieve customer payment information during calls.
• WhatsAppcoreTechnology or IntegrationChannel integration for omnichannel support, allowing agents to reach customers on WhatsApp and maintain conversation continuity across voice and messaging.
• SlacksupportingTechnology or IntegrationIntegration for real-time notifications and team alerts when important call events occur, keeping teams informed of customer interactions.
• WooCommercesupportingTechnology or IntegrationIntegration for e-commerce platform, enabling abandoned cart triggers and order management for WooCommerce-based stores.
• Google FormssupportingTechnology or IntegrationIntegration for form submission triggers, allowing automated outreach when prospects submit inquiry forms.

Scale indicators25 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Observe.AI: Observe.AI is a conversation intelligence and AI agent platform for contact centers, offering voice analytics, agent coaching, and AI-powered automation. It is highly comparable to Callers AI on AI-driven voice automation and call center workflows.
• Vapi: Vapi is a developer platform for building, testing, and deploying AI voice agents, directly competing with Callers AI in the conversational voice AI category. Both target enterprise and developer users with telephony-integrated voice agent infrastructure and similar use cases including inbound support and outbound calling.
• Bland AI: Bland AI provides an enterprise platform for AI phone calls, including outbound sales, inbound support, and call center automation. It competes head-to-head with Callers AI on scalable AI voice agents for high-volume B2C businesses.
• Retell AI: Retell AI is a voice AI platform that lets businesses build and deploy conversational phone agents with low latency, competing directly with Callers AI on enterprise voice agent deployment, telephony integration, and developer tooling.
• Cresta: Cresta provides real-time AI agent assist and conversational AI for contact centers, including voice and chat. It overlaps directly with Callers AI's voice agent and call center automation capabilities for enterprise customers.
• Decagon: Decagon develops AI agents for enterprise customer support, combining conversational AI with deep system integrations. It is cited in Callers AI's competitor content and competes directly in AI-driven customer service automation.
• Sierra: Sierra builds AI agents for customer experience at enterprise scale, with a focus on brand-aligned conversational agents across channels. It is one of the named comparison targets in Callers AI's content and competes directly in enterprise CX automation.

Broad incumbents

• Talkdesk: Talkdesk provides cloud contact center solutions with AI features for virtual agents, routing, and analytics. It overlaps with Callers AI on enterprise call center automation and AI agent use cases but as a broader CCaaS incumbent.
• Five9: Five9 is an established cloud contact center software vendor offering inbound/outbound voice, omnichannel routing, and workforce engagement. It overlaps with Callers AI in AI-augmented call center use cases but as part of a broader CCaaS portfolio rather than AI-native specialization.
• Genesys: Genesys is a large cloud and on-premise contact center platform offering voice, digital, and AI capabilities including agent assist and bots. It competes broadly with Callers AI in CX automation and AI call center deployments at enterprise scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/callersai
• Facebookfacebook.com/Callersai

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Callers AI