What telenova services does

Telenova GmbH is a Munich-Unterf\u00f6hring-based IT-Systemhaus specializing in business communication systems, unified communications and collaboration (UCC), and connectivity services for German enterprise and mid-market customers. The company delivers IP-based telephony and UCC platforms\u2014cloud-based (SwyxON, Starface, Unify Office) or on-premises (SwyxWare, OpenScape Business)\u2014combining VoIP/SIP telephony, cloud PBX, SIP-Trunk, video conferencing, softclients, DECT/WLAN mobility, contact center, intelligent call routing, call recording (MiFID-II compliant), SBC-mediated ISDN-to-All-IP migration, emergency/alert systems, and CRM/ERP integrations (Microsoft Dynamics, SAP, Salesforce, DATEV). The platform architecture spans 1 to 10,000+ users per deployment, hosted either in customer environments or in Telenova's ISO 27001-certified private cloud (Germany-hosted, 99.9% availability).

The company monetizes through five primary streams: (1) communication solutions and hardware sales (recurring license/hardware/service revenue), (2) professional services covering consulting, implementation, and training (Telenova Academy), (3) managed services and support contracts, (4) Financial Services offering Pay-per-Use, On-Demand, and Software Assurance financing models that enable OPEX-style procurement, and (5) carrier services delivered in partnership with Deutsche Telekom, Vodafone, m-net, ecotel, plusnet, and peoplefone. Pricing is quote-based with multi-year contracts and per-user/workstation billing.

Go-to-market is consultative enterprise field sales, augmented by an inside-sales function and a physical demo/showroom at the Munich-Unterf\u00f6hring headquarters. The customer base spans government administration (Landratsamt Miesbach, Gemeinde Garmisch-Partenkirchen), manufacturing (MAURER SE, Adelholzener Alpenquellen), food and beverage (Paul Reber), media/broadcasting (Antenne Bayern), and logistics (GO! Express & Logistics), with reference deployments ranging from ~140 to 1,000 users. Telenova has been part of the teccle group GmbH since 2023, operates as a wholly-owned subsidiary under Managing Director Steffen Kosiol, and reports over 20 years of specialized UCC experience backed by top-tier vendor certifications with Swyx/Enreach (Gold & Cloud), Microsoft (Collaboration), Starface (Excellence), Unify (Professional), and Deutsche Telekom (Business Partner Premium). The company claims 999,000+ daily connected users, 9,000+ deployed SIP-Trunks, 49,000+ users under support, 14,000+ training sessions delivered, and 1,000+ live product demonstrations completed.

Name

telenova services

Legal name

Telenova GmbH

Website

https://telenova.de

Company type

Private

Founded year

2003

Operating status

Operating

Short description

Telenova GmbH is a Munich-based IT-Systemhaus delivering cloud and on-premises unified communications, SIP-Trunk, contact center, and managed services to enterprise and mid-market customers across Germany, operating as a subsidiary of teccle group since 2023.

Ownership category

akta.pro rank

Product category

Unified Communications Services

NAICS

Telecommunications (517), Wired and Wireless Telecommunications (except Satellite) (5171), Computer Systems Design and Related Services (54151)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM)

Keywords

• Unified communications
• Cloud telephony services
• SIP trunking
• Business communications
• Managed IT services

Headquarters

HQ city

München-Unterföhring

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Communication Solutions & Hardware Sales: Sale and implementation of IP telephony systems, cloud PBX, SIP-Trunk services, and end-user devices (phones, headsets, softclients). Revenue generated from product sales, licensing, and ongoing service contracts tied to hardware and software platforms.
2. Professional Services (Consulting, Implementation, Training): Billed project engagements covering requirement analysis, strategic consulting, system design, installation, configuration, go-live support, and end-user training via the Telenova Academy. One-time project fees plus training sessions.
3. Managed Services & Support: Recurring managed services contracts covering infrastructure monitoring, updates, configuration changes, security, backup, license management, reporting, carrier management, and user help desk. Offered as flexible outsourcing to replace in-house IT resources.
4. Financial Services / IT Financing: Pay-per-Use and On-Demand financing models and Software Assurance. Revenue from flexible financing arrangements that allow customers to rent/lease IT communication systems rather than purchase outright. Pricing per user/workstation with customizable contract terms.
5. Carrier Services: Commission-based or markup revenue from connecting customers with carrier services (SIP-Trunk, DSL, broadband, MPLS, mobile, VPN) from third-party telecom providers including Telekom, Vodafone, m-net, ecotel, plusnet, peoplefone.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Telenova Services is an IT communications system house (IT-Systemhaus) headquartered in Munich that delivers unified communications, cloud and on-premises IP telephony, SIP trunking, contact center solutions, carrier services, and end-user devices (phones, headsets, clients). It wraps these products with professional services spanning consulting/planning, implementation, training (Telenova Academy), managed services, support, and financial services (leasing/rental/financing) for businesses and public-sector organizations.

Product overview

Telenova offers a modular unified communications and collaboration (UCC) platform for business communication and workplace collaboration. The core offering centers on Cloud-Telefonie & IP-Telefonanlagen (cloud-based and on-premises IP telephony via SwyxWare, SwyxON, Microsoft Teams, Starface, Unify OpenScape) and Unified Communications (UCC-Lösungen) combining IP telephony, video conferencing, chat, presence management, voicemail, and CRM/ERP integration. The portfolio includes Telenova SIP-Trunk for IP connectivity, Contact Center and Call Recording solutions, Analysen & Reports for analytics, Carrier Services for carrier management, and Individuelle Lösungen (Contact Center, SBC, international networking, call recording, emergency alerting, intercom stations). Hardware includes telephones, headsets, and clients from partners like Yealink, Poly, Jabra, Gigaset, and EPOS. Professional services encompass Beratung & Planung (consulting), Implementierung (implementation), Telenova Academy (training), Managed Services, Support, and Financial Services. The company has been delivering IT communication solutions for over 20 years and has been part of the teccle group since 2023.

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud-Telefonie & IP-Telefonanlagen (Cloud Telephony & IP-PBX) Cloud-based and on-premises IP telephony (Cloud-PBX / IP-PBX) for businesses of all sizes, delivered via a private cloud platform hosted in two German data centers with ISO 27001 certification and 99.9% availability; based on Swyx technology.
• Unified Communications (UCC) Unified Communications & Collaboration solution that combines telephony with chat, video conferencing, presence management, screen sharing and CRM/ERP integration; integrates with Microsoft Teams and supports hybrid work for businesses and public-sector organizations.
• Analyse & Reports (Analytics & Reporting) Unified Communications analytics and reporting suite built on Aurenz technology, providing dashboards for call data records, traffic statistics, performance metrics, cost transparency and customer experience analysis.
• Carrier Services Vendor-independent carrier aggregation service bundling fixed-network, mobile and SIP voice products from Deutsche Telekom, Vodafone, O2/Telefónica, 1&1, ecotel, nfon, Plusnet, M-net, T-Mobile and Verizon under a single Telenova contract and invoice.
• Telenova SIP-Trunk Proprietary SIP trunk service from Telenova for IP connection of PBX systems and contact centers, available independently of a Telenova IP-PBX, with bundled options for national and international landline and mobile flatrates.
• Telefone, Headsets & Clients (Phones, Headsets & Soft Clients) End-user device portfolio of IP desk phones, DECT and WLAN mobile handsets, professional headsets and software clients (Swyx clients for Windows and Mac) required to operate Telenova's telephony and UCC platform.
• Individuelle Lösungen (Individual Solutions) Customer-specific communication solutions including Contact Center (IVR, skill-based routing, call recording, outbound dialing), Session Border Controller (anynode / AudioCodes), Call Recording, Notruf & Alarmierungen (emergency/alert), International networking and Sprechstellen (intercom station) for industry, logistics, media and public-sector environments.
• Beratung & Planung (Consulting & Planning) Pre-sales advisory service that analyzes the customer's existing communications landscape and designs a target architecture and migration plan for moving to cloud or on-premises IP telephony and UCC.
• Implementierung (Implementation) Turnkey implementation service for the rollout of IP-PBX, UCC, contact center, session border controller and SIP trunk projects, including integration into customer IT environments.
• Telenova Academy Vendor-certified training and certification program covering Telenova's own and third-party communications products, delivered to customer administrators, technicians and end users.
• Managed Services Outsourced operations service that monitors, administers and lifecycle-manages customers' communications platforms so internal IT teams do not have to run them themselves.
• Support Post-implementation technical support service covering all products delivered by Telenova, available to customers after the rollout phase.
• Financial Services Vendor-financing offering (leasing, rental, financing) that lets customers acquire Telenova hardware and platform investments without immediate full upfront payment.

Quantifiable outcome

• Up to 50% cost savings on telephony expenses with SIP-Trunking vs. traditional ISDN
• +6 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration42 records

Feature7 records

Partnerships

17 partnerships are on record, tiered core, secondary and minor.

• Swyx / EnreachcoreTechnology or Integration · 1 January 2021Telenova is a Gold & Cloud Partner of Enreach (parent of Swyx), the leading provider of SwyxWare UCC software platforms. Telenova implements Swyx solutions across customer deployments, including SwyxWare, SwyxON, and Swyx Meeting. The partnership is central to Telenova's core business, with numerous customer case studies referencing Swyx implementations. Enreach provides the underlying UCC software platform while Telenova handles consulting, implementation, and managed services.
• MicrosoftcoreTechnology or IntegrationTelenova is a Microsoft Collaboration partner, implementing Microsoft Teams telephony integrations. Telenova connects Swyx solutions with Microsoft Teams via the Swyx Connector, enabling presence synchronization, call routing in Teams, and unified communications. Also implements Microsoft Power BI for analytics and reporting solutions.
• StarfacecoreTechnology or IntegrationTelenova is an Excellence Partner of Starface, a German UCC platform vendor. Implements Starface solutions for customers alongside or in competition with Swyx, providing flexibility in platform selection based on customer requirements.
• Unify (Atos)secondaryTechnology or IntegrationTelenova is a Professional Partner of Unify, implementing OpenScape Business and Unify Office solutions. Notable customer deployment includes Gemeinde Garmisch-Partenkirchen with 1,000 users across 18 locations on OpenScape Business.
• Deutsche TelekomsecondaryChannel Partner/ Reseller/ DistributorTelenova is a Business Partner Premium of Telekom, reselling and integrating Telekom carrier services (SIP-Trunk, broadband, mobile, VPN) as part of comprehensive communication solutions. Telekom is also a technology partner for UC Analytics and Microsoft Power BI deployments.
• YealinksecondaryTechnology or IntegrationYealink is a technology partner providing IP phones, DECT devices, and video conferencing equipment. Telenova supports Yealink devices across customer deployments and specifically supports the Yealink AX8 series with Swyx 14.25.
• Poly (Plantronics)secondaryTechnology or IntegrationPoly is a technology partner supplying professional headsets, conference phones, and video devices integrated into Telenova's UCC solutions.
• EnreachcoreChannel Partner/ Reseller/ DistributorEnreach is the parent company of Swyx and a Gold Partner for Telenova. Telenova resells Enreach/Swyx cloud communication platforms (SwyxON) and serves as a key channel partner for Enreach's cloud PBX and UCC solutions in the German market.
• Aurenz (UC Analytics)secondaryTechnology or IntegrationAurenz provides UC Analytics software used by Telenova for real-time communication analysis, call reporting, and trend evaluation in customer deployments. Partners on the Analysis & Reports solution layer.
• AscomsecondaryTechnology or IntegrationAscom provides DECT infrastructure, alarm/alert systems, and mobile devices integrated into Telenova's solutions. Notably used at Adelholzener Alpenquellen for production alarm forwarding and at Garmisch-Partenkirchen for municipal communications.
• VodafoneminorChannel Partner/ Reseller/ DistributorVodafone is a carrier partner providing mobile, internet access, and connectivity services resold as part of Telenova's carrier services offering.
• ecotelminorChannel Partner/ Reseller/ Distributorecotel is a carrier partner providing business telecommunications services (SIP-Trunk, broadband) integrated into Telenova's carrier services portfolio.
• m-netminorChannel Partner/ Reseller/ Distributorm-net is a regional carrier partner (Bavaria-focused) providing internet and telecommunications services as part of Telenova's carrier services offering.
• plusnetminorChannel Partner/ Reseller/ Distributorplusnet is a carrier partner providing telecommunications services integrated into Telenova's carrier services portfolio.
• peoplefoneminorChannel Partner/ Reseller/ Distributorpeoplefone is a carrier partner providing voice over IP and SIP services as part of Telenova's carrier services offering.
• anynodesecondaryTechnology or Integrationanynode provides Session Border Controller (SBC) software used in Telenova's individual solutions for SIP-Trunk connectivity, ISDN-to-SIP migration, and Microsoft Teams Direct Routing integration.
• AudioCodessecondaryTechnology or IntegrationAudioCodes provides SBC (Session Border Controller) and voice networking products used in Telenova's individual solutions for SIP connectivity, migration, and cloud integration.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Enreach (Swyx): Parent of Swyx and Telenova's primary platform partner (Gold & Cloud). Enreach also delivers its own cloud PBX (SwyxON) and competes directly as a vendor, while Telenova acts as its key German implementation and managed-services channel.
• Cisco (Webex Calling): Global UCaaS and collaboration incumbent with Webex Calling and Cisco BroadWorks. Targets the same enterprise and government segments as Telenova, including multi-site, multi-vendor Cisco-compatible deployments.
• Avaya: Global incumbent in enterprise telephony, contact center, and UC. Telenova's SIP-Trunk is compatible with Avaya systems, and Avaya competes for large enterprise/government voice and contact center contracts in Germany.
• Microsoft (Teams Phone): Native telephony in Microsoft Teams (Direct Routing, Operator Connect, Teams Phone Mobile) increasingly substitutes third-party UCC stacks. Telenova monetizes Teams integration today, but Microsoft is the largest competitive threat to standalone UCC integrators.
• Unify (Atos): Global UCC vendor (OpenScape Business, Unify Office) with deep enterprise/government footprint. Telenova is a Professional Partner implementing Unify solutions (e.g., Garmisch-Partenkirchen with 1,000 users), and competes where customers choose Unify-native delivery.

Direct peers

• NFON: Munich-headquartered cloud telephony and UCaaS provider serving SMB and mid-market customers across Europe. Directly comparable to Telenova's cloud PBX and SIP-Trunk offering, with overlapping target customers and similar vendor ecosystem.
• sipgate: German VoIP and SIP-Trunk pioneer serving SMBs and prosumers. Overlaps with Telenova on IP telephony and SIP-Trunk, particularly in price-sensitive segments of the German market.
• Placetel: Cologne-based cloud PBX and SIP-Trunk provider targeting German SMBs and mid-market. Competes directly with Telenova's cloud telephony and SIP-Trunk offerings on price-sensitive deals.
• 3CX: International software-based PBX and UCaaS vendor. Telenova's SIP-Trunk is explicitly compatible with 3CX, and both compete for the same SMB/mid-market cloud telephony and contact center deals in Germany.
• Starface: Karlsruhe-based UCC platform vendor; Telenova is a Starface Excellence Partner. Both serve the German mid-market with comparable feature sets (IP-PBX, contact center, Teams integration), and compete for the same UCC deployments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about telenova services