What Aureon does

Aureon is a privately held telecommunications and managed services company headquartered in West Des Moines, Iowa, founded in 1986 and owned by 112 independent telecom companies. It operates 60,000+ miles of fiber and 1,500+ cell towers across the Midwest, delivering connectivity, managed IT, contact center, and consulting services. The company's customer base spans large enterprises (US Bank, T-Mobile, Sharp, NEC Display Solutions, car2go), regional carriers (its 112 owner-customers), healthcare (UnityPoint Health, ChildServe), education (Central College), and SMB/community institutions (Tri-County Bank, Iowa State Savings Bank, Petosa Law, Langdon & Emison).

The company's core technology assets are physical: a multi-state fiber backbone, a tower portfolio, and — as of May 2026 — a 100TB long-haul transport route from Ellendale, ND to Chicago that is scalable to 400TB, built in partnership with Nokia, t3 Broadband, Midco, and Digital Realty. Managed IT and cloud services extend into security, including a Security Awareness Training product launched in February 2026. Contact center operations provide BPO-style customer support, while consulting services address network and IT planning for carriers and enterprises.

Aureon generates revenue across four streams: infrastructure services (carrier transport, enterprise connectivity, tower leasing), managed services (IT, cloud, security), contact center operations, and consulting. Distribution is anchored by the cooperative ownership model, in which 112 independent telecom owners are simultaneously customers, channel partners, and equity holders — a structure that secures recurring carrier transport demand while channeling enterprise contracts into Aureon's higher-margin services. The company's 2024 acquisition of cloud and managed IT clients from Northwest Communications indicates selective inorganic expansion of managed services.

Name

Aureon

Legal name

Aureon

Website

https://caleris.com

Company type

Private

Founded year

1986

Operating status

Operating

Short description

Aureon is a Midwest-based, cooperatively owned telecom and managed IT services company operating 60,000+ miles of fiber and 1,500+ cell towers, serving 112 independent telecom owners and enterprise clients across banking, healthcare, education, and manufacturing.

Ownership category

akta.pro rank

Product category

Managed IT and Network Connectivity Services

NAICS

Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Wholesale Wavelength, Spectrum & Dark Fiber Providers (IRU/Leases) (HDAIALAI), Edge Networking & SD-WAN/uCPE for Edge Sites (HDABAOAE)

Keywords

• Managed IT services
• Network connectivity solutions
• Unified communications UCaaS
• Outsourced contact center
• Fiber network infrastructure

Headquarters

HQ city

West Des Moines

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Connectivity Services: Business internet, dedicated internet access, private data networks, voice solutions, and unified communications generating recurring connectivity revenue
2. Managed IT Services: Managed backup, firewall, CloudWAN, ProCare, hardware/software provisioning, and security awareness training as recurring managed service subscriptions
3. Contact Center Outsourcing: Outsourced contact center services billed per hour, per minute, per call, per resolution, or flat monthly rate for customer care, IT help desk, and technical support
4. Carrier Services: Wholesale network connectivity and infrastructure for wireless carriers including data center connectivity, digital entertainment, hosted switching
5. Consulting Services: Executive search, project consulting, and talent solutions for employers including recruiting, placement, and staffing services
6. Data Center Solutions: Hosting and colocation services for enterprise cloud infrastructure needs

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Aureon provides integrated network connectivity, managed IT, outsourced contact center, and talent consulting services to mid-market and enterprise businesses in the Midwest and nationwide. The company owns and operates a 60,000+ mile fiber network through 112 independent telecom company owners, delivers business internet, dedicated access, private data networks, voice solutions, and Microsoft Teams-integrated UCaaS, and runs a U.S.-based 24/7 contact center handling customer care, IT help desk, and technical support.

Product overview

Aureon offers a multi-service technology portfolio integrating Network Connectivity, Managed IT, and Talent solutions. The platform comprises connectivity services (Business Internet, Dedicated Internet Access, Private Data Solutions, Voice Solutions, and Unified Communications/UCaaS embedded in Microsoft Teams); managed IT services (Managed Backup, CloudWAN, ProCare, Managed Firewall, Hardware & Software, Security Awareness Training, and Cloud Suite); contact center solutions (Call Center, Customer Care, IT Help Desk, Technical Support, Virtual ISP); consulting services (Executive Search, Project Consulting, Talent Solutions); and carrier/wholesale infrastructure (Data Center Connectivity, Digital Entertainment Television, Hosted Switching, Wireless Carriers). The company operates its own fiber network spanning over 60,000 miles, serves 112 independent telecom companies, and manages connectivity to over 1,500 cell towers.

Differentiator

Problem solved

Functional benefit

Products and services

• Unified Communications (UCaaS) Cloud-based subscription platform integrating voice calling, video meetings, instant messaging, and team collaboration into Microsoft Teams, designed for businesses replacing legacy on-premise PBX systems.
• Business Internet Internet connectivity service for businesses providing access to online services and applications.
• Dedicated Internet Access High-performance, dedicated internet connectivity with guaranteed bandwidth and SLA-backed reliability for business-critical operations.
• Private Data Solutions Private network connectivity solutions enabling secure data transmission between business locations without using public internet infrastructure.
• Voice Solutions Business phone and voice communication services including traditional and cloud-based voice capabilities for businesses.
• Managed Backup Managed data backup service providing automated backup, recovery, and business continuity protection for business data.
• CloudWAN Wide area network service connecting distributed business locations through cloud-managed networking.
• ProCare Managed IT support and proactive monitoring service for business technology environments.
• Managed Firewall Firewall management and security monitoring service providing network threat protection and policy enforcement.
• Hardware and Software Procurement Procurement, deployment, and management of business technology hardware and software solutions.
• Security Awareness Training Employee security training program designed to reduce human risk through phishing simulations and security performance analytics for Midwest businesses.
• Cloud Suite Hosted cloud infrastructure platform providing virtual servers, data storage, backups, and compliance-ready hosting including SOC-compliant Cloud Suite for Financial Institutions.
• Call Center Solutions Outsourced call center services handling inbound customer calls with U.S.-based agents, 24/7/365 coverage, and brand-aligned support.
• Customer Care Customer service outsourcing providing neutral dialect U.S.-based agents trained on client brand standards for enterprise clients.
• IT Help Desk Technical support and IT help desk services outsourced to Aureon's contact center team with after-hours and 24/7 coverage options.
• Technical Support Multi-tier technical support services including general inquiries, advanced troubleshooting, and escalated resolution across phone, chat, and email.
• Virtual ISP Virtual internet service provider support handling customer inquiries for ISP operations.
• Executive Search Executive recruitment and search services for identifying and placing senior leadership talent.
• Project Consulting Technology project consulting providing expertise for specific IT initiatives and infrastructure projects.
• Talent Solutions Staffing and workforce solutions connecting employers with job seekers and providing talent acquisition support.
• Data Center Solutions Data center hosting, co-location, and interconnect services with geo-diverse, redundant voice network infrastructure.
• Data Center Connectivity High-capacity connectivity solutions linking data center facilities to carrier networks and hyperscale environments.
• Digital Entertainment Television Television and entertainment content delivery services for carrier partners.
• Hosted Switching Cloud-based voice switching platform enabling carriers to deliver hosted PBX and voice services without on-premise infrastructure.
• Wireless Carrier Services Wholesale network connectivity and infrastructure services supporting wireless carrier network operations and cell tower connectivity.
• 100-Terabit Long-Haul Transport Route Multi-carrier long-haul transport network delivering 100 Tb (scalable to 400 Tb) of capacity between Ellendale, ND and Chicago, IL, built with 400G wave architecture to support AI-driven and hyperscale cloud demand.
• Aureon Contact Center Managed outsourced contact center platform providing customer care, technical support, IT help desk, and virtual ISP services with U.S.-based agents, neutral dialect, and 24/7/365 availability.

Quantifiable outcome

• Contact center achieves 93.3% CSAT score across portfolio
• +6 more outcomes

Named customers15 records

Segments10 records

Ideal customer profiles12 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core.

• NokiacoreTechnology or Integration · 13 May 2026Nokia provided optical technology and coherent optical solutions for the 100 Tb long-haul transport route. Nokia's latest generation coherent optical technology enabled scalable 400G wave architecture supporting the AI-era connectivity demands. Matt Young, VP North America Sales at Nokia, noted the deployment leveraged Nokia's expertise in optical networks.
• MidcocoreTechnology or Integration · 13 May 2026Midco provided the northern route segment from Ellendale, ND to Iowa Falls using their fiber network infrastructure. Justin Hebda, VP Business Sales at Midco, noted the lit solution offered optimal speed, scale, and performance. Midco's network spans 21,000 miles covering Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin.
• t3 BroadbandcoreImplementation/ SI/ Consulting Partner · 13 May 2026t3 Broadband served as network integration partner, coordinating across multiple carriers and aligning network architecture. CEO Chris Crowe noted the role focused on integrating systems and ensuring network performance despite the complexity of the route. t3 Broadband serves Tier 2 and Tier 3 operators across all 50 states.
• Digital RealtycoreTechnology or Integration · 1 January 2026Digital Realty serves as the Chicago terminus for Aureon's fiber route, providing interconnection to one of the most interconnected data center campuses in the country. This landing point enables carriers, hyperscalers, and enterprise networks to access high-capacity transport into the Midwest ecosystem.
• Independent Telecom CompaniescoreChannel Partner/ Reseller/ Distributor112 independent telecom companies are owned by or partnered with Aureon, utilizing Aureon's 60,000+ mile fiber network to provide services to their customers across rural and regional Midwest markets.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Midco: Upper Midwest cable/fiber operator serving Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. Midco directly partners with Aureon on the 100 Tb long-haul route and competes head-to-head for Midwest business connectivity and managed services.
• altafiber (formerly Cincinnati Bell): Regional fiber/telecom provider with integrated managed IT, UCaaS, and cloud services for business customers. Closely comparable to Aureon's bundled connectivity-plus-managed-IT model, although operating in a different regional footprint.
• TDS Telecom: Regional telecom and fiber provider owned by Telephone and Data Systems offering business connectivity, managed IT, and hosted voice. Comparable as a multi-state independent operator with rural/regional fiber assets similar to Aureon's 112-partner model.
• Metronet: Fiber-to-the-premises regional telecom serving the Midwest and other U.S. markets. Competes with Aureon for fiber-based business connectivity and wholesale carrier services in overlapping geographies.
• Consolidated Communications: Regional fiber/telecom operator offering business voice, UCaaS, managed IT, and data center services. Closely comparable bundled service portfolio to Aureon across small/mid-market and enterprise segments.
• Windstream: Regional fiber/telecom operator providing managed services, UCaaS (OfficeSuite UC), and wholesale connectivity. Comparable as a fiber-heavy regional carrier competing for similar regulated and mid-market accounts.

Broad incumbents

• Lumen Technologies: Large national telecom incumbent with extensive fiber, managed services, UCaaS, and CCaaS portfolio. Overlaps with Aureon in wholesale carrier services and enterprise managed services, but at much larger national scale.
• Comcast Business: Broad incumbent cable/telecom with a sizable business services portfolio including connectivity, UCaaS, and managed networking. Competes with Aureon for mid-market and enterprise connectivity in overlapping Midwest markets.

Emerging players

• Five9: Cloud-native CCaaS vendor focused on enterprise customer engagement. Comparable to Aureon's contact center services line, with deeper pure-play CCaaS technology but no underlying carrier/connectivity footprint.
• RingCentral: Pure-play UCaaS vendor competing for the same mid-market and enterprise voice/collaboration buyers that Aureon targets. Comparable on UCaaS features, but RingCentral is a national/global SaaS competitor without Aureon's regional fiber or carrier service stack.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/aureon
• YouTubeyoutube.com/channel/UCv6xwRKJCouZM6FPQEJ6CMA
• Facebookfacebook.com/Aureon
• LinkedInlinkedin.com/company/aureon
• Instagraminstagram.com/teamaureon

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aureon