Consumer Experience

What Consumer Experience does

Consumer Experience, LLC is a privately held Delaware-incorporated digital marketing and customer acquisition firm headquartered in Wyckoff, New Jersey, operating a B2B2C matching service that connects End Users inquiring about goods and services with Business Partners seeking qualified leads. Services are paid by Business Partners and provided free to End Users, with the company generating revenue through lead generation fees, managed media buying, and recurring subscription plans. The company's claimed client roster spans enterprise brands in telecommunications and home services, including T-Mobile, AT&T, and ADT, while subscription tiers target SMBs and startups.

The firm's technology platform comprises three core products: Digital Acquisition Architecture (conversion-optimized customer journeys orchestrated across web, mobile, chat, SMS, email, and voice); Revenue-Focused Experience Design (behavioral-analytics-backed interface design); and the Predictive Performance Engine, an AI-powered system claimed to continuously optimize acquisition funnels in real time. Underpinning these is a proprietary analytics engine that the company states has analyzed over $1 billion in media spend and is trained on more than 5,000 multivariate tests. Supporting service offerings include CRM and cross-sell integrations, cross-channel tracking and analytics, and media buying with performance analysis. AI modalities referenced include text-based automation for SMS/MMS messaging and AI-generated or prerecorded voice calls.

The business model combines three revenue streams: transaction-fee lead generation from Business Partners, managed digital marketing and media campaign services, and recurring monthly subscriptions priced at $1,499 (Basic) and $2,199 (Pro) for design and customer experience services. The company operates exclusively in the United States, has 1-10 employees, claims 60+ years of combined team experience in customer acquisition marketing, and has no disclosed funding, acquisitions, patents, awards, or partnerships in the source material.

Name

Consumer Experience

Legal name

Consumer Experience, LLC

Website

https://consumerexperience.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Short description

Consumer Experience is a privately held US digital marketing firm operating a B2B2C matching service that connects consumers seeking services with business partners paying for qualified leads, offering omni-channel customer acquisition, AI-powered predictive analytics, and subscription-based design services.

Ownership category

akta.pro rank

Headquarters

HQ city

Wyckoff

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Lead Generation Services: Connecting End Users inquiring about certain goods and services to appropriate Business Partners. Services are paid for by Business Partners and free to End Users. The company earns revenue by charging Business Partners for lead generation and marketing campaign management.
2. Digital Marketing & Media Buying: Managed media campaigns across various platforms with data-driven insights for ROI optimization. Performance analysis services for digital ads, phone campaigns, and booking conversions.
3. Subscription Plans: Monthly subscription plans (Basic at $1,499/month, Pro at $2,199/month) for design and customer experience services with active design requests, revisions, and turnaround times.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Consumer Experience provides end-to-end customer acquisition and digital marketing services for brands, combining UX design, omnichannel journey engineering, media buying, lead generation, and AI-powered performance analytics. It operates a B2B2C matching platform that connects consumers (End Users) inquiring about goods and services with Business Partners, who pay Consumer Experience for lead generation and managed marketing campaigns. Complementary subscription design services are offered at $1,499/month (Basic) and $2,199/month (Pro).

Product overview

Consumer Experience offers a unified digital marketing and customer acquisition platform consisting of three core technology products: the Digital Acquisition Architecture for multi-channel customer journey engineering, the Revenue-Focused Experience Design for conversion-optimized interface design, and the Predictive Performance Engine for AI-powered funnel optimization. These are complemented by five specialized service offerings including Omni-Channel Consumer Experience Creation, Contextual Sales Experience, CRM & Cross-Sell Integrations, Cross-Channel Tracking & Analytics, and Media Buying & Performance Analysis. The company also offers two pricing tiers (Basic at $1,499/month and Pro at $2,199/month) designed for different team sizes and business needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Digital Acquisition Architecture Engineering of conversion-optimized customer journeys across web, mobile, chat, SMS, email, and voice channels, driven by real-time data orchestration to maximize customer acquisition efficiency. Designed for enterprise brands seeking multi-channel customer acquisition.
• Revenue-Focused Experience Design Interface design service backed by behavioral analytics that transforms browsing behavior into purchasing action, converting customer curiosity into measurable conversion outcomes. Designed for brands seeking conversion-optimized UX.
• Predictive Performance Engine AI-powered platform that continuously optimizes acquisition funnels through real-time data-driven decisions to lower costs and maximize return on investment. Designed for brands running large-scale customer acquisition campaigns.
• Omni-Channel Consumer Experience Creation Design of integrated, cross-platform consumer experiences spanning web, mobile, phone, and appointment-based interactions, ensuring seamless customer journeys with brand consistency across all touchpoints. Designed for brands needing consistent multi-channel engagement.
• Contextual Sales Experience Data-driven sales experiences delivering relevant offers and content based on customer behaviors and preferences, improving engagement and driving conversions across online and phone channels. Designed for brands seeking personalized conversion paths.
• CRM & Cross-Sell Integrations Integration of cross-sell and upsell opportunities at key stages of the consumer journey, maximizing customer lifetime value through personalized recommendations via digital and phone interactions. Designed for brands seeking to expand revenue from existing customers.
• Cross-Channel Tracking & Analytics Comprehensive tracking solutions across web and phone channels providing behavioral insights and data-driven decision support for optimizing the entire consumer journey. Designed for brands needing full-funnel visibility.
• Media Buying & Performance Analysis Media campaign management and optimization across multiple platforms using data-driven insights to maximize ROI for digital ads, phone campaigns, and booking conversions. Designed for brands seeking outsourced paid media execution.
• B2B2C Lead Generation Matching Service Matching service that connects End Users (consumers inquiring about goods and services) with appropriate Business Partners (companies providing those goods and services). End Users input information once and receive quotes or calls from multiple Business Partners; services are free to End Users and paid for by Business Partners. Designed for brands seeking qualified inbound consumer inquiries.

Quantifiable outcome

• 6M+ leads generated annually with every metric tied to a new customer acquired
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature5 records

Scale indicators6 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• QuinStreet: Performance marketing company operating a network of lead-generation properties across verticals including home services, financial services, and telecom. Directly comparable in the B2B2C matching-platform model and Business-Partner-funded model that Consumer Experience describes.
• MediaAlpha: Customer acquisition marketplace connecting insurance, health, and home services consumers with business partners via real-time bidding. Closely comparable end-market verticals (home services, telecom) and the B2B2C lead-gen monetization model Consumer Experience uses.
• Marchex: Call analytics and customer acquisition platform focused on turning phone conversations into actionable customer intelligence. Comparable to Consumer Experience's omnichannel (web + phone/voice) acquisition stack and AI-driven optimization of conversion funnels.
• Invoca: AI-powered call tracking and analytics platform with deep home-services and telecom verticals. Comparable in the AI-driven call-conversion optimization layer and the omnichannel (digital + voice) attribution approach Consumer Experience sells.
• Digital Media Solutions: Performance marketing agency and technology company delivering omnichannel customer acquisition for verticals like insurance, home services, and telecom. Closely comparable GTM (managed customer acquisition) and end-vertical mix to Consumer Experience.
• CallRail: Call tracking, analytics, and lead-management platform used heavily by SMBs in home services and similar verticals. Comparable to Consumer Experience's web-plus-phone attribution, AI call insights, and SMB-focused marketing services product.
• ActiveProspect: Lead optimization platform providing consent-based leads for buyers in insurance, legal, and financial services. Comparable in the lead-routing, compliance-first monetization layer that Consumer Experience's Business Partners depend on.
• ReachLocal: Digital marketing and customer acquisition provider focused on local and SMB advertisers across search, display, and social. Comparable managed-services customer-acquisition model with comparable SMB end-customers.

Broad incumbents

• Yodle (Thryv): SMB marketing and business management platform with broad digital marketing, listings, and lead-gen capabilities. Comparable SMB-focused customer-acquisition value prop, though significantly broader in scope than Consumer Experience's niche.
• HubSpot: Broad CRM and marketing automation platform with built-in customer acquisition, UX, and analytics tools. Comparable to Consumer Experience's UX-and-acquisition offering only at a portfolio level, but a competitive incumbent for end customers evaluating in-house alternatives.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/consumer-experience-llc

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Consumer Experience