Developer docs
API playgroundTry for free, no card

Search company profiles

dispatch center

Full company profile

uuid02md7x5

Namestring
dispatch center
Legal namestring
Dispatch Center Ltd.
Websiteurl
dispatchcenter.net
Company typeenum
Private
Founded yearint
1996
Descriptiontext

Dispatch Center Ltd. is a San Antonio, Texas-based private central monitoring company that has provided professional alarm monitoring services since 1996. It operates a fully redundant UL-listed central station (UL certification S 7157-1) and holds Texas Private Security Bureau (TPSB B08709 / Y00228) and Texas State Fire Marshal (SFMO ACR-2247) licenses, enabling it to monitor fire, life safety, and security alarm signals for authorized dealers throughout Texas. The service portfolio includes traditional alarm signal monitoring, video verification to reduce false dispatches, cloud-hosted video storage, virtual guard tours, a mobile application, and scalable cloud storage infrastructure, with the entire platform accessed and managed through two dealer-facing web portals (MicroKey Solutions and Sims Web).

The business model is B2B and subscription-based. Dispatch Center sells recurring monthly monitoring services to authorized fire, life safety, and security dealers; those dealers in turn serve their own end-user subscribers. The company emphasizes a relationship-driven "created by dealers for dealers" service model with dedicated team members assigned to each dealer account, and it uses integrations with seven major alarm communication platforms (Honeywell AlarmNet, Telguard, Uplink, Securenet, Alula, Napco, Connect24) to ensure broad compatibility with dealer-installed panels and cellular communicators. Industry association partnerships with the South Texas Alarm Association (STAA) and the Texas Burglar and Fire Alarm Association (TBFAA) support dealer acquisition.

Go-to-market is direct and sales-led, with phone-based sales, dealer portal onboarding, and association-channel prospecting. Pricing is quote-based and not publicly disclosed, and there is no public reporting of revenue, headcount within the 11–50 range beyond that band, funding, ownership, or M&A activity. Operating geography is limited to Texas, and the company has no disclosed parent, subsidiaries, or institutional investors.

Short descriptiontext

Dispatch Center is a Texas-owned, UL-listed central station founded in 1996 that provides subscription-based alarm monitoring, video verification, and cloud storage services to fire, life safety, and security dealers across Texas via its MicroKey and Sims Web dealer portals.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
11–50
akta.pro rankint
HeadquartersSan Antonio, United States
HQ citystring
San Antonio
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Offices2 records

Each record includes

City, Country, Type, Description, Source

Keyword5 values
alarm monitoring services, central station monitoring, video verification services, fire life safety monitoring, security dealer monitoring
Industry4 codes
PRIMARYBPAKAFAI
Central Station Monitoring (Third-Party Wholesale Monitoring)
Business & Public Services/Security & Investigations Services/Alarm Monitoring & Emergency Dispatch Services
SECONDARYBPAKAFAC
Fire Alarm Monitoring & Dispatch
Business & Public Services/Security & Investigations Services/Alarm Monitoring & Emergency Dispatch Services
SECONDARYHSAHAAAI
Fire Alarm Monitoring Services
Home & Personal Services/Home Security, Alarm & Smart Home Services/Monitored Security & Intrusion Alarm Services
SECONDARYBPAKAFAF
Guard Tour / Lone Worker / Duress & Panic Alarm Monitoring
Business & Public Services/Security & Investigations Services/Alarm Monitoring & Emergency Dispatch Services
NAICS code2 codes
  • Security Systems Services56162
  • Security Systems Services (except Locksmiths)561621
SIC code1 code
  • Services-Detective, Guard & Armored Car Services7381
Product category
Security Monitoring Services
Social media profiles1 record
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model1 record
1Professional Monitoring Services
TypeSubscription Recurring
Description

Recurring monthly monitoring services for fire, life safety, and security systems provided to dealers who then serve their own subscribers. Revenue generated through subscription-based monitoring contracts with authorized dealers.

dispatchcenter.net
Marketing channels3 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels2 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
GTM typeB2B
B2B
Offering typeServices
Services
Core offering1 text field

Dispatch Center delivers 24/7 professional alarm monitoring services for fire, life safety, and security dealers from a fully redundant UL-listed central station in San Antonio, Texas. Its offering includes video verification, cloud-based video and data storage, virtual guard tours, a mobile app, and customizable monitoring packages, complemented by dealer-facing access portals (MicroKey Solutions and Sims Web) for account and subscriber management.

Differentiator
Functional benefit
Problem solved
Product overview1 text field

Dispatch Center provides a unified professional monitoring platform for Fire, Life Safety, and Security Dealers since 1996. The core offering is the Dispatch Center Monitoring Services, which includes a fully redundant UL-listed central station, scalable cloud storage, video verification, and customizable services. This core platform is complemented by two dealer-facing portal products: MicroKey Solutions (a dealer/sub-dealer/subscriber portal) and Sims Web (an additional dealer access portal), enabling dealers to manage accounts and access monitoring services.

Product and service3 records
1Dispatch Center Monitoring Services
CategoryAlarm Monitoring Services
Description

Professional 24/7 alarm monitoring services for fire, life safety, and security dealers, delivered through a fully redundant UL-listed central station and including video verification, scalable cloud storage, video cloud storage and guard tours, a mobile app, and customizable service packages.

2MicroKey Solutions
CategoryDealer Portal / Account Management
Description

Web-based dealer portal from Dispatch Center that provides dealer, sub-dealer, and subscriber login access for account management and monitoring services, powered by MKS.

3Sims Web
CategoryDealer Portal / Account Management
Description

Web-based dealer portal for account access and management of monitoring services.

Scale indicator2 records

Each record includes

Type, Value, Description, Source

Partnership9 partners
1Honeywell (AlarmNet)
Strategic tierCoreTypeTechnology or Integration
Description

Integration with Honeywell's AlarmNet360/AlarmNetDirectV platform for alarm signal transmission and monitoring services connectivity.

2Telguard
Strategic tierCoreTypeTechnology or Integration
Description

Integration with Telguard Online for cellular alarm monitoring and communication services.

3Uplink
Strategic tierCoreTypeTechnology or Integration
Description

Integration with Uplink for cellular alarm monitoring services and signal transmission.

4Securenet
Strategic tierCoreTypeTechnology or Integration
Description

Integration with Securenet for alarm monitoring and security system connectivity.

5Alula
Strategic tierCoreTypeTechnology or Integration
Description

Integration with Alula for interactive smart home and security platform connectivity.

6Napco
Strategic tierCoreTypeTechnology or Integration
Description

Integration with Napco security systems for alarm monitoring and control panel connectivity.

7Connect24
Strategic tierCoreTypeTechnology or Integration
Description

Integration with Connect24 for cellular monitoring services and alarm communication.

8STAA (South Texas Alarm Association)
Strategic tierMinorTypeOthers
Description

Industry association partnership with Texas alarm dealer association for industry networking and standards.

9TBFAA (Texas Burglar and Fire Alarm Association)
Strategic tierMinorTypeOthers
Description

Industry association partnership with Texas burglar and fire alarm association including chapter affiliations.

Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight5 records

Each record includes

Type, Description

Peers10 records
1COPS Monitoring
TypeDirect peer
Description

One of the largest wholesale central station monitoring companies in the U.S., providing fire, security, and PERS monitoring to dealers nationally. Directly comparable business model — recurring subscription monitoring for alarm dealers via UL-listed central stations.

2AvantGuard Monitoring Centers
TypeDirect peer
Description

Wholesale alarm monitoring provider offering UL-listed central station services to security and fire alarm dealers across the U.S. Competes directly for the same dealer accounts Dispatch Center serves, with similar redundant infrastructure.

3Rapid Response Monitoring
TypeDirect peer
Description

National wholesale monitoring company providing fire, security, and medical alarm monitoring to dealers from UL-listed redundant central stations. Highly comparable wholesale dealer-servicing model and scale.

4Security Central
TypeDirect peer
Description

Wholesale central station monitoring for security and fire alarm dealers with UL-listed redundant facilities. Competes head-to-head for dealer accounts in overlapping regional markets.

5Alarm Relay
TypeDirect peer
Description

Third-party alarm monitoring provider offering wholesale central station services to dealers and end users. Comparable wholesale-dealer business model with recurring monitoring revenue.

6Vivint Monitoring (Vivint Smart Home)
TypeBroad incumbent
Description

Large smart-home and security provider operating its own UL-listed 24/7 monitoring centers. While primarily a vertically integrated retailer, it represents an incumbent whose in-house monitoring competes with the dealer/wholesale model.

7ADT
TypeBroad incumbent
Description

Largest U.S. monitored security provider with its own national network of UL-listed monitoring centers. Represents the broad incumbent whose vertically integrated offering pressures wholesale-only dealers that Dispatch Center serves.

8Brinks Home
TypeBroad incumbent
Description

National monitored security provider operating its own central stations. Comparable monitoring technology and recurring-revenue model at much larger scale than Dispatch Center.

9Nationwide Digital Monitoring
TypeDirect peer
Description

Wholesale central station monitoring provider serving alarm dealers with UL-listed facilities. Competes in the same wholesale-dealer segment with similar service offerings including video verification.

10MKS (Micro Key Solutions)
TypeOthers
Description

Provider of dealer management software and central station automation platforms used by alarm dealers and wholesale monitoring providers. Direct technology ecosystem partner — Dispatch Center's dealer portal is branded MicroKey.

Market position
Strengths4 records

Each record includes

Headline, Details, Source

Weaknesses4 records

Each record includes

Headline, Details, Source

Competitive moat4 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights6 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers2 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment2 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile1 record

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

Integration7 records

Each record includes

Title, Type, Description, Source

AI maturity
App detail

Has app

Feature6 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
No data
Compliance3 records

Each record includes

Name, Class, Description

Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

dispatch center

Security Monitoring Servicesdispatchcenter.net

Dispatch Center is a Texas-owned, UL-listed central station founded in 1996 that provides subscription-based alarm monitoring, video verification, and cloud storage services to fire, life safety, and security dealers across Texas via its MicroKey and Sims Web dealer portals.

What dispatch center does

Dispatch Center Ltd. is a San Antonio, Texas-based private central monitoring company that has provided professional alarm monitoring services since 1996. It operates a fully redundant UL-listed central station (UL certification S 7157-1) and holds Texas Private Security Bureau (TPSB B08709 / Y00228) and Texas State Fire Marshal (SFMO ACR-2247) licenses, enabling it to monitor fire, life safety, and security alarm signals for authorized dealers throughout Texas. The service portfolio includes traditional alarm signal monitoring, video verification to reduce false dispatches, cloud-hosted video storage, virtual guard tours, a mobile application, and scalable cloud storage infrastructure, with the entire platform accessed and managed through two dealer-facing web portals (MicroKey Solutions and Sims Web).

The business model is B2B and subscription-based. Dispatch Center sells recurring monthly monitoring services to authorized fire, life safety, and security dealers; those dealers in turn serve their own end-user subscribers. The company emphasizes a relationship-driven "created by dealers for dealers" service model with dedicated team members assigned to each dealer account, and it uses integrations with seven major alarm communication platforms (Honeywell AlarmNet, Telguard, Uplink, Securenet, Alula, Napco, Connect24) to ensure broad compatibility with dealer-installed panels and cellular communicators. Industry association partnerships with the South Texas Alarm Association (STAA) and the Texas Burglar and Fire Alarm Association (TBFAA) support dealer acquisition.

Go-to-market is direct and sales-led, with phone-based sales, dealer portal onboarding, and association-channel prospecting. Pricing is quote-based and not publicly disclosed, and there is no public reporting of revenue, headcount within the 11–50 range beyond that band, funding, ownership, or M&A activity. Operating geography is limited to Texas, and the company has no disclosed parent, subsidiaries, or institutional investors.

dispatch center firmographics

Firmographics
Name
dispatch center
Legal name
Dispatch Center Ltd.
Website
https://dispatchcenter.net
Company type
Private
Founded year
1996
Operating status
Operating
Headcount range
11–50 employees
Short description
Dispatch Center is a Texas-owned, UL-listed central station founded in 1996 that provides subscription-based alarm monitoring, video verification, and cloud storage services to fire, life safety, and security dealers across Texas via its MicroKey and Sims Web dealer portals.
Ownership category
akta.pro rank

dispatch center industry classification

Industry
Product category
Security Monitoring Services
NAICS
Security Systems Services (56162), Security Systems Services (except Locksmiths) (561621)
SIC
Services-Detective, Guard & Armored Car Services (7381)
akta.pro industry
PRIMARYBPAKAFAI
Central Station Monitoring (Third-Party Wholesale Monitoring)
Business & Public Services/Security & Investigations Services/Alarm Monitoring & Emergency Dispatch Services
SECONDARYBPAKAFAC
Fire Alarm Monitoring & Dispatch
Business & Public Services/Security & Investigations Services/Alarm Monitoring & Emergency Dispatch Services
SECONDARYHSAHAAAI
Fire Alarm Monitoring Services
Home & Personal Services/Home Security, Alarm & Smart Home Services/Monitored Security & Intrusion Alarm Services
SECONDARYBPAKAFAF
Guard Tour / Lone Worker / Duress & Panic Alarm Monitoring
Business & Public Services/Security & Investigations Services/Alarm Monitoring & Emergency Dispatch Services

Keywords

  • Alarm monitoring services
  • Central station monitoring
  • Video verification services
  • Fire life safety monitoring
  • Security dealer monitoring

Where dispatch center is headquartered

Location

Headquarters

HQ city
San Antonio
HQ country
United States
HQ region
North America

Offices2 records

Markets served

dispatch center business model

Business model
GTM type
B2B
Offering type
Services
Cost components
Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

  1. Professional Monitoring Services: Recurring monthly monitoring services for fire, life safety, and security systems provided to dealers who then serve their own subscribers. Revenue generated through subscription-based monitoring contracts with authorized dealers.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

dispatch center product offering

Product offering

Core offering

Dispatch Center delivers 24/7 professional alarm monitoring services for fire, life safety, and security dealers from a fully redundant UL-listed central station in San Antonio, Texas. Its offering includes video verification, cloud-based video and data storage, virtual guard tours, a mobile app, and customizable monitoring packages, complemented by dealer-facing access portals (MicroKey Solutions and Sims Web) for account and subscriber management.

Product overview

Dispatch Center provides a unified professional monitoring platform for Fire, Life Safety, and Security Dealers since 1996. The core offering is the Dispatch Center Monitoring Services, which includes a fully redundant UL-listed central station, scalable cloud storage, video verification, and customizable services. This core platform is complemented by two dealer-facing portal products: MicroKey Solutions (a dealer/sub-dealer/subscriber portal) and Sims Web (an additional dealer access portal), enabling dealers to manage accounts and access monitoring services.

Differentiator

Problem solved

Functional benefit

Products and services

  • Dispatch Center Monitoring Services Professional 24/7 alarm monitoring services for fire, life safety, and security dealers, delivered through a fully redundant UL-listed central station and including video verification, scalable cloud storage, video cloud storage and guard tours, a mobile app, and customizable service packages.
  • MicroKey Solutions Web-based dealer portal from Dispatch Center that provides dealer, sub-dealer, and subscriber login access for account management and monitoring services, powered by MKS.
  • Sims Web Web-based dealer portal for account access and management of monitoring services.

Companies that use dispatch center

Customer profile

Named customers2 records

Segments2 records

Ideal customer profiles1 record

dispatch center technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Integration7 records

Feature6 records

dispatch center partnerships and signals

Strategic signal

Partnerships

Nine partnerships are on record, tiered core and minor.

  • Honeywell (AlarmNet)coreTechnology or IntegrationIntegration with Honeywell's AlarmNet360/AlarmNetDirectV platform for alarm signal transmission and monitoring services connectivity.
  • TelguardcoreTechnology or IntegrationIntegration with Telguard Online for cellular alarm monitoring and communication services.
  • UplinkcoreTechnology or IntegrationIntegration with Uplink for cellular alarm monitoring services and signal transmission.
  • SecurenetcoreTechnology or IntegrationIntegration with Securenet for alarm monitoring and security system connectivity.
  • AlulacoreTechnology or IntegrationIntegration with Alula for interactive smart home and security platform connectivity.
  • NapcocoreTechnology or IntegrationIntegration with Napco security systems for alarm monitoring and control panel connectivity.
  • Connect24coreTechnology or IntegrationIntegration with Connect24 for cellular monitoring services and alarm communication.
  • STAA (South Texas Alarm Association)minorOthersIndustry association partnership with Texas alarm dealer association for industry networking and standards.
  • TBFAA (Texas Burglar and Fire Alarm Association)minorOthersIndustry association partnership with Texas burglar and fire alarm association including chapter affiliations.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

dispatch center competitors and assessment

Company assessment

Direct peers

  • COPS Monitoring: One of the largest wholesale central station monitoring companies in the U.S., providing fire, security, and PERS monitoring to dealers nationally. Directly comparable business model — recurring subscription monitoring for alarm dealers via UL-listed central stations.
  • AvantGuard Monitoring Centers: Wholesale alarm monitoring provider offering UL-listed central station services to security and fire alarm dealers across the U.S. Competes directly for the same dealer accounts Dispatch Center serves, with similar redundant infrastructure.
  • Rapid Response Monitoring: National wholesale monitoring company providing fire, security, and medical alarm monitoring to dealers from UL-listed redundant central stations. Highly comparable wholesale dealer-servicing model and scale.
  • Security Central: Wholesale central station monitoring for security and fire alarm dealers with UL-listed redundant facilities. Competes head-to-head for dealer accounts in overlapping regional markets.
  • Alarm Relay: Third-party alarm monitoring provider offering wholesale central station services to dealers and end users. Comparable wholesale-dealer business model with recurring monitoring revenue.
  • Nationwide Digital Monitoring: Wholesale central station monitoring provider serving alarm dealers with UL-listed facilities. Competes in the same wholesale-dealer segment with similar service offerings including video verification.

Broad incumbents

  • Vivint Monitoring (Vivint Smart Home): Large smart-home and security provider operating its own UL-listed 24/7 monitoring centers. While primarily a vertically integrated retailer, it represents an incumbent whose in-house monitoring competes with the dealer/wholesale model.
  • ADT: Largest U.S. monitored security provider with its own national network of UL-listed monitoring centers. Represents the broad incumbent whose vertically integrated offering pressures wholesale-only dealers that Dispatch Center serves.
  • Brinks Home: National monitored security provider operating its own central stations. Comparable monitoring technology and recurring-revenue model at much larger scale than Dispatch Center.

Others

  • MKS (Micro Key Solutions): Provider of dealer management software and central station automation platforms used by alarm dealers and wholesale monitoring providers. Direct technology ecosystem partner — Dispatch Center's dealer portal is branded MicroKey.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

dispatch center social profiles

Digital presence

dispatch center compliance and trust

Trust signal

Compliance3 records

dispatch center financial estimates

Financial estimate

Revenue estimate

Valuation estimate

dispatch center leadership team

Management profile

Number of profiles

dispatch center funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

dispatch center M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about dispatch center

What does dispatch center do?

Dispatch Center delivers 24/7 professional alarm monitoring services for fire, life safety, and security dealers from a fully redundant UL-listed central station in San Antonio, Texas. Its offering includes video verification, cloud-based video and data storage, virtual guard tours, a mobile app, and customizable monitoring packages, complemented by dealer-facing access portals (MicroKey Solutions and Sims Web) for account and subscriber management.

Is dispatch center a public or private company?

dispatch center is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was dispatch center founded?

dispatch center was founded in 1996. It employs 11 to 50 people.

Where is dispatch center based?

dispatch center is headquartered in San Antonio, United States, in the North America region.

How does dispatch center make money?

One revenue line is on record: professional Monitoring Services.

Who are dispatch center's main competitors?

Direct peers on record are COPS Monitoring, AvantGuard Monitoring Centers, Rapid Response Monitoring, Security Central, Alarm Relay and Nationwide Digital Monitoring. Broad incumbents are Vivint Monitoring (Vivint Smart Home), ADT and Brinks Home. MKS (Micro Key Solutions) is listed as an others.

Does dispatch center have an API?

No public API is recorded for dispatch center.

What industry is dispatch center in?

dispatch center's product category is Security Monitoring Services. Its primary akta.pro industry code is BPAKAFAI, Central Station Monitoring (Third-Party Wholesale Monitoring), with a secondary code of BPAKAFAC, Fire Alarm Monitoring & Dispatch. Its NAICS code is 56162 and its SIC code is 7381.

Unlock the full company data

50 free credits on sign-up, no credit card required.

Contact sales