What clearlines does

Clearlines Telephone Company Inc. is a privately held, founder-led business telephone systems provider headquartered in Vancouver, British Columbia. Founded in 1995 by Camille Charron after a 15-year career at Bell Canada, the company installs, supports, and maintains business telephone systems for small-to-medium businesses across the Greater Vancouver Area, including Richmond, Vancouver, and Delta. The product portfolio centers on 3CX VoIP IP PBX systems (including the 3CX Softphone for remote workers), Panasonic KX-series business telephone systems with a web maintenance console for remote administration, and legacy Nortel/Norstar support. The company does not develop its own PBX platform; rather, it acts as an integrator and managed service provider for third-party hardware and software stacks.

The business operates two intertwined revenue streams. The first is hardware sales and one-time installation revenue from telephone system deployments. The second, and likely larger, stream is recurring revenue from reselling Shaw Communications business phone and internet services under a Shaw Business Authorized Partner relationship in place since 2012. Clearlines places orders on customers' behalf, manages implementation, and provides ongoing local technical support, in exchange for margin on bundled Shaw plans priced between $14.95 and $350 per month under 36- or 60-month contracts, with a 3-year rate guarantee. Additional revenue comes from ongoing technical support, free phone bill audits used as a customer acquisition tool, and free equipment recycling on system upgrades.

The go-to-market is direct and relationship-driven: customers engage via phone or email, receive a one-call quote or audit, and are sold into hardware plus a Shaw bundle. Marketing relies on the company website, a blog with VoIP and telecom educational content, Google Reviews prominently displayed on the homepage, and Shaw co-branding. There is no evidence of paid digital advertising, self-serve e-commerce, or external capital; Clearlines operates as an independent, founder-owned SMB with no disclosed headcount, no funding rounds, and no subsidiary or parent-company structure. The company has been recognized by Shaw as a Top 10 Partner in 2017 and 2018 and Partner of the Year in 2019.

Name

clearlines

Legal name

Clearlines Telephone Company Inc.

Website

https://clearlines.com

Company type

Private

Founded year

1995

Operating status

Operating

Short description

Clearlines Telephone Company is a Vancouver-based, founder-led integrator that installs and supports 3CX VoIP, Panasonic, and Nortel business telephone systems for small-to-medium businesses across the Greater Vancouver Area, while reselling Shaw Business phone and internet plans under an Authorized Partner agreement since 2012.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), All Other Telecommunications (5178)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

Keywords

• Business telephone systems
• VoIP phone systems
• PBX installation
• Shaw Business partner
• Telecom support services

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Business Telephone System Sales and Installation: Sale and installation of business telephone hardware including 3CX VoIP systems, Panasonic KX series phones, Nortel/Norstar systems, and associated equipment. Revenue is one-time per hardware sale plus installation labor.
2. Shaw Phone and Internet Service Resale: As a Shaw Business Authorized Partner, Clearlines resells Shaw business phone and internet plans, earning margin on bundled services. Customers commit to 36 or 60-month terms. The company facilitates orders, manages implementations, and provides ongoing support.
3. Technical Support and Maintenance Services: Ongoing technical support, system maintenance, and repair services for installed telephone systems. Includes free online, phone, and remote access support for existing customers. The company also performs free phone bill audits to identify savings opportunities.
4. Equipment Recycling and Disposal: Free removal and recycling of old/unwanted telephone equipment when businesses upgrade to new systems.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Clearlines sells, installs, and maintains business telephone systems for small and medium businesses in the Greater Vancouver area, specializing in 3CX VoIP solutions, Panasonic business phone systems, and Nortel/Norstar legacy systems. As a Shaw Business Authorized Partner, the company also resells Shaw Business phone, PRI, and internet services with bundled multi-year contracts and provides ongoing technical support and remote maintenance.

Product overview

Clearlines is a business telephone systems company offering a portfolio of telecommunications products and services. The core offerings include 3CX VoIP Solutions (their primary IP-based telephone platform combining digital and IP sets) and support for legacy Panasonic and Nortel/Norstar business telephone systems. As a Shaw Business Authorized Partner, they also bundle Shaw Business Phone and Internet services (Business Phone, Business Phone Plus, PRI Lines, and Internet 300/600/1GB plans). All products are complemented by local technical support services. The company operates as a managed service provider rather than a software platform.

Differentiator

Problem solved

Functional benefit

Products and services

• 3CX VoIP Business Phone Systems
• Panasonic Business Telephone Systems
• Nortel/Norstar Telephone Systems Support
• Shaw Business Phone
• Shaw Business Phone Plus
• PRI Lines
• Shaw Business Internet (300/600/1GB tiers)
• Telephone System Installation, Maintenance, and Technical Support

Quantifiable outcome

• Up to 60%+ monthly savings on combined phone and internet bills when bundling Shaw services through Clearlines
• +3 more outcomes

Named customers8 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• Shaw Communications / Shaw BusinesscoreChannel Partner/ Reseller/ DistributorClearlines is a Shaw Business Authorized Partner since 2012, reselling Shaw business phone and internet services. The partnership enables Clearlines to offer bundled phone and internet solutions with up to 60%+ savings, access to Shaw promotional pricing, and a 3-year rate guarantee. Shaw provides the underlying network infrastructure while Clearlines handles customer acquisition, configuration, implementation support, and ongoing account management. Clearlines holds top partner status with multiple years of recognition including Top 10 Partner 2017, 2018, and Partner of the Year 2019.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Nextiva: Cloud communications platform serving SMBs with hosted VoIP, contact center, and collaboration services, representing the modern cloud alternative to Clearlines' premises-based PBX model.
• Shaw Communications: Major Western Canadian telecommunications carrier whose business phone and internet services Clearlines resells as a Shaw Business Authorized Partner. Direct channel partner and incumbent in the same connectivity category Clearlines serves.
• Telus: One of Canada's largest telecom incumbents offering business phone, internet, and managed voice services to SMBs across British Columbia, including direct competition to Clearlines' bundled offerings.
• Bell Canada: Canada's largest incumbent telecom carrier, former employer of Clearlines' founder, providing business voice, internet, and managed communications services that overlap with Clearlines' SMB connectivity offering.
• Rogers Communications: Major Canadian telecom carrier (now parent of Shaw) competing directly for SMB phone and internet customers in British Columbia and increasingly shaping the partner channel Clearlines depends on.
• RingCentral: Cloud-native UCaaS provider targeting the same SMB segment with subscription-based phone systems, competing for the customers Clearlines migrates from legacy Nortel/Panasonic systems.
• Vonage Business: Cloud communications provider offering hosted VoIP and unified communications to SMBs and mid-market customers, substituting for premises PBX systems Clearlines traditionally installs.

Direct peers

• Convergia Networks: Canadian telecom solutions provider and agent reselling business phone, internet, and cloud communications to SMBs across multiple provinces — directly comparable business model to Clearlines as a carrier agent/integrator.

Others

• 3CX: Global IP PBX / software-based phone system vendor whose 3CX platform is Clearlines' primary VoIP product. Comparable as the underlying technology Clearlines sells, configures, and supports for SMB customers.

Regional players

• UniTelco: Western Canadian business telecom provider and equipment reseller serving SMB customers with phone systems, internet, and managed voice services — closely analogous regional peer to Clearlines.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/clearlines

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about clearlines