What connectos does

ConnectOS is a privately held offshore staffing and business process outsourcing firm headquartered in Melbourne, Australia, that builds and manages dedicated teams in the Philippines on behalf of enterprise and mid-market clients across Australia, the United States, the United Kingdom, and the Philippines. The company serves customers in financial services, insurance, pharmaceutical retail, manufacturing, food processing, IT and technology, legal, healthcare, and HR services, with named anchors including Fujifilm Business Innovation Australia, LMG, Chemist Warehouse, JBS Australia, Higgins Coating, and Totalmobile. Its service portfolio comprises four core offerings — Offshore Recruitment (AI-augmented candidate sourcing and placement), Transfer Teams (migration of existing offshore teams into ConnectOS infrastructure), Build Operate Own (structured build-then-transfer capability model), and Consultancy (offshore strategy design and optimization) — delivered through a sales-led, consultative motion with regional field-sales offices in Melbourne, Manila, New York, and London.

The business model is a managed-service construct: staff wages are passed through to clients with no markup, and revenue is generated through a separate managed service fee that bundles HR, compliance, IT, operations, payroll, finance, legal, and workplace amenities. Underlying operational assets include a 50,000+ pre-screened candidate pool, a premium Manila operations hub at Mega Tower featuring on-site cafe, childcare, fitness, and 24/7 support, and an enterprise-grade compliance stack spanning ISO 27001, ISO 9001, ISO 22301, ISO 26000, SOC 2, PCI DSS v4.0, GDPR/UK GDPR, the Australian Privacy Act, and CPRA. Pricing is monthly and tiered by talent level (entry, mid, expert), with no lock-in contracts and a 6-month probation period that allows clients to assess fit before full commitment.

ConnectOS has been recognized as a four-time AFR Fast 100 company (consecutive), the top-ranked Australian company on the Financial Times 2024 High-Growth Companies Asia-Pacific list, a Great Place to Work, and an Asian Experience Awards recipient, with 1,150+ combined reviews across Google (4.9), Glassdoor (4.8), and Indeed (4.9). Recent expansion has been channeled into the US and UK enterprise markets and into the accounting vertical through a strategic partnership with Allinial Global announced in April 2026, alongside IBPAP membership to participate in Philippine IT-BPM industry development.

Name

connectos

Legal name

ConnectOS

Website

https://connectos.com.au

Company type

Private

Operating status

Operating

Short description

ConnectOS is a Melbourne-headquartered offshore staffing firm that builds and manages dedicated Philippines-based teams for enterprise and mid-market clients across Australia, the US, the UK, and the Philippines, delivering recruitment, team transfer, build-operate-own, and consultancy services under a managed-service fee model.

Ownership category

akta.pro rank

Product category

Offshore Staffing Services

SIC

Services-Help Supply Services (7363)

akta.pro primary industry

Offshore Development Center (ODC) / Dedicated Team Services (BPAEAMAL)

Keywords

• Offshore staffing services
• Business process outsourcing
• Offshore team resourcing
• Offshore recruitment
• Offshore strategy consulting

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Managed Staffing Services: Core revenue stream from managed offshore staffing. Staff wages are passed through to clients with no markup, with a separate managed service fee covering HR, compliance, IT, operations, and workplace amenities.
2. Offshore Recruitment: End-to-end recruitment services connecting clients with pre-vetted talent. Combines AI-powered sourcing with expert recruiters for faster candidate matching.
3. Build Operate Own: Structured engagement model where ConnectOS builds and operates offshore teams until they perform consistently, then transitions to client ownership.
4. Team Transfer Services: Transition existing offshore teams to ConnectOS infrastructure without disruption, handling compliance, payroll, onboarding, and integration.
5. Consultancy: Strategic offshore consulting services designing and optimizing offshore models for business performance.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels5 records

Core offering

ConnectOS provides offshore staffing, team resourcing, recruitment, and business process outsourcing services for companies building or expanding teams in the Philippines. It recruits and integrates pre-vetted personnel and manages HR, payroll, compliance, IT, operations, and workplace support. Its service portfolio also includes transferring existing offshore teams, operating new teams until transfer to client ownership, and advising on offshore operating models.

Product overview

ConnectOS offers an integrated offshore staffing platform providing four core service offerings: Offshore Recruitment (AI-powered talent sourcing and placement), Transfer Teams (seamless transition of existing offshore teams), Build Operate Own (structured approach to building and eventually transferring offshore capability), and Consultancy (offshore strategy design and optimization). These services are complemented by staffing across multiple departments including Accounting, Admin, Customer Service, Human Resources, Marketing/Sales, and Professional Services. The platform emphasizes enterprise-grade security, compliance expertise, and a premium workplace environment with amenities to support talent retention.

Differentiator

Problem solved

Functional benefit

Products and services

• Offshore Recruitment Connects businesses with pre-vetted offshore talent and integrates selected candidates into client teams. The end-to-end process covers role definition, AI-assisted sourcing, recruiter-led candidate matching, sourcing, and selection.
• Transfer Teams Transfers an existing client's offshore team to ConnectOS without disrupting operations. ConnectOS manages compliance, payroll, onboarding, and integration in a supported operating environment.
• Build Operate Own Establishes a client's own offshore capability through a structured engagement. ConnectOS builds and operates the team until performance is consistent, then transfers control, continuity, and operational responsibility to the client.
• Consultancy Provides offshore strategy design and optimization for businesses evaluating or restructuring offshore delivery. Services include identifying roles suited to offshoring and building scalable operating structures tailored to the client.

Quantifiable outcome

• 70% cost savings when hiring offshore compared to onshore
• +7 more outcomes

Named customers9 records

Segments7 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Two partnerships are on record, tiered core.

• Allinial GlobalcoreStrategic or Co-development Partner · 1 April 2026Strategic partnership announced April 1, 2026 in Manila to strengthen offshore capability for leading accounting firms. ConnectOS will provide offshore staffing and operational support services to Allinial Global member firms worldwide.
• IBPAP (IT and Business Process Association of the Philippines)coreStrategic or Co-development PartnerMembership in the IT and Business Process Association of the Philippines to help shape the future of the Philippine IT-BPM industry. Participates in industry advocacy, standards development, and talent development initiatives.

Scale indicators14 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Sourcefit: Philippines-headquartered offshore staffing and BPO provider offering dedicated teams and managed services to overseas clients. Directly comparable to ConnectOS on delivery geography (Philippines), managed-services revenue model, and target customer profile (US/AU/UK small and mid-market companies seeking cost-optimized back-office capacity).
• Outsourced.ph: Philippines-based offshore staffing firm providing dedicated remote teams to international clients across customer service, IT, finance and admin functions. Closely comparable to ConnectOS on the Philippines delivery model, dedicated-team revenue structure, and focus on English-speaking Western clients seeking cost arbitrage.
• SupportNinja: Offshore staffing company providing dedicated customer support, technical support and back-office teams from the Philippines, Nicaragua and other locations. Comparable to ConnectOS on the dedicated-team delivery model, AI-augmented recruitment motion, and focus on US/AU tech-enabled and SaaS-adjacent customers.
• IBEX Limited: Public Philippines-headquartered BPO company (NASDAQ: IBEX) providing customer experience, content moderation and digital transformation outsourcing. Comparable to ConnectOS on Philippines delivery footprint, dedicated-team/managed-services revenue model, and exposure to US/AU enterprise CX outsourcing demand.
• TaskUs: Public NASDAQ-listed digital outsourcing company operating large-scale Philippines delivery hubs serving customer experience, content moderation and back-office work. Comparable to ConnectOS on offshore managed-services model, Philippines-centric delivery, and enterprise client base, though materially larger and broader in scope.
• Stellar (Outsource Accelerator): Philippines-based offshore staffing company helping international clients build and operate dedicated teams in the Philippines. Directly comparable to ConnectOS on the Build-Operate-Own motion, premium-office-as-a-differentiator thesis, and SMB-to-mid-market client profile.

Emerging players

• Visaya Knowledge Solutions: Philippines-headquartered BPO with delivery centers in Iloilo offering customer service, technical support and back-office staffing. Comparable to ConnectOS on Philippines offshore staffing, but operates at a smaller scale and a different geographic sub-hub within the Philippines.
• WOW Remote Teams: Philippines-focused offshore staffing provider building dedicated remote teams for US/AU/UK SMB clients. Comparable to ConnectOS on the dedicated-team model and Western SMB customer focus, though without the same premium-amenity workplace or AFR Fast 100 brand position.

Broad incumbents

• Concentrix: Global, publicly-listed customer experience and BPO incumbent (NASDAQ: CNXC) operating large-scale Philippines delivery. Comparable to ConnectOS on offshore CX/back-office services and enterprise customer base, but at significantly larger scale, broader geographic footprint and deeper technology investments.
• Teleperformance: Global BPO incumbent (NYSE: TEP) with one of the largest Philippines CX/BPO footprints worldwide. Comparable to ConnectOS as a broad incumbent competing for the same enterprise CX and back-office outsourcing contracts, but operating at global scale with a much wider service portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/connectosph

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about connectos