Clé en Main Informatique

What Clé en Main Informatique does

Clé en Main Informatique is a privately held, single-location IT services and computer hardware retailer headquartered at 661 Av Victoria in Saint-Lambert, Quebec, Canada, in continuous operation since 2002. The company sells new and used computer hardware — primarily Lenovo ThinkPad and Lenovo Family products and Microsoft Surface devices — alongside repair, upgrade, and tuning services that extend equipment lifespan. It also delivers remote, in-store, and on-site technical support to both individual consumers (particuliers) and small-to-medium businesses (entreprises), including domain migration, email management, networking setup, server management, and cybersecurity. The company's service philosophy, reflected in its name ('cl\u00e9 en main' / turnkey), emphasizes a single point of contact for the full IT lifecycle.

The technology stack is composed of commercial off-the-shelf and open-source tools rather than proprietary platforms. Remote support is delivered through downloadable RustDesk (Windows and Mac) and AnyDesk (Windows) clients published on the company's website. Managed cloud backup, cybersecurity, and Microsoft productivity services are delivered through an IT Cloud partnership, under which IT Cloud provides the underlying cloud infrastructure and security services that Cl\u00e9 en Main resells and administers for customers. Microsoft 365 is offered as a resold productivity suite, and the company is positioned as an authorized Microsoft Surface and Lenovo dealer. No proprietary software, AI/ML models, patents, trademarks, certifications, or disclosed headcount beyond '1\u201310 employees' are present in the source data.

The business model combines three revenue streams: transactional hardware resale, project-based professional services (installations, migrations, networking), and recurring managed-services subscriptions delivered via the IT Cloud partnership. Go-to-market is predominantly direct-to-consumer and direct-to-local-SMB via the physical boutique storefront (with two on-site parking spots), supplemented by phone, email, the cleenmain.ca website, and local word-of-mouth. The company has no disclosed outside funding, no parent or subsidiary entities, no management team listing, and no M&A history — consistent with a founder-operated independent local-services business rather than a venture- or PE-scaled asset.

Name

Clé en Main Informatique

Legal name

Clé en Main Informatique

Website

https://cleenmain.ca

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

1–10 employees

Short description

Clé en Main Informatique is a Saint-Lambert, Quebec-based independent IT retailer and service provider, founded in 2002, selling Lenovo and Microsoft hardware and delivering repair, remote and on-site support, networking, cybersecurity, and managed cloud services to residential and SMB customers.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Other Computer Related Services (541519), Computer Systems Design Services (541512)

SIC

Retail-Computer & Computer Software Stores (5734)

akta.pro primary industry

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• IT support services
• Computer hardware sales
• Managed cloud backup
• Network security services
• Microsoft 365 deployment

Headquarters

HQ city

Saint-lambert

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Hardware Sales: Sale of new and used computer hardware including Lenovo ThinkPad, Microsoft Surface, and other trusted brands. Both retail and business bulk procurement.
2. IT Support and Services: Technical support delivered remotely, in-store, or on-site. Includes repair, maintenance, upgrades, domain migration, email management, networking setup, and cybersecurity services.
3. Managed Cloud Services: Managed cloud backups, cybersecurity, and productivity services through IT Cloud partnership, likely generating recurring subscription revenue.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Clé en Main Informatique is a turnkey IT services provider and computer hardware retailer based in Saint-Lambert, Quebec, offering personalized remote, in-store, and on-site technical support for both individual consumers and businesses. The company sells new and used computer hardware (Lenovo ThinkPad, Microsoft Surface), and delivers managed cloud backup, cybersecurity, networking, server management, and Microsoft 365 productivity solutions as a single point of contact for full IT lifecycle management.

Product overview

Clé en Main Informatique operates as a comprehensive IT services provider offering a unified portfolio of managed services and hardware solutions. The core offerings include IT Cloud (managed cloud backups, cybersecurity, Microsoft productivity), personalized remote/in-store/on-site technical support for both residential and business customers, networking/security/server solutions, and Microsoft 365 productivity services. Hardware sales encompass Lenovo Thinkpad and Microsoft Surface devices. The company positions itself as a turnkey (clé en main) solution provider, serving as a single point of contact for all IT needs from equipment procurement through ongoing support and security.

Differentiator

Problem solved

Functional benefit

Products and services

• IT Cloud Managed Services Managed cloud backups, cybersecurity solutions, and Microsoft productivity tools delivered through the IT Cloud partnership, for businesses needing data protection, secure access, and cloud-based productivity.
• Support for Individuals (Support pour particuliers) Personalized IT solutions delivered remotely, in-store, or on-site for individual residential customers, including troubleshooting, repairs, upgrades, and equipment optimization.
• Support for Businesses (Support pour entreprises) Technology solutions tailored to professional business needs, including domain migration, email management, networking setup, server management, and ongoing IT support.
• Networking, Security & Servers (Réseautique, Sécurité & Serveurs) Network security and server infrastructure solutions providing stability, firewall protection, and proactive surveillance for professional networks and server environments.
• Microsoft 365 Deployment and Management Cloud-based Microsoft 365 productivity suite deployment, email management, and collaboration tools enabling access to work content across all devices for business clients.
• Computer Hardware Sales (Ventes Matériel Informatique) Sale of new and used computer hardware from trusted brands, accompanied by repair, tuning, and upgrade services to extend equipment lifespan.
• Lenovo Hardware Resale (Lenovo Family / ThinkPad) Authorized retailer of Lenovo laptops including the ThinkPad line, marketed for reliability and power suitable for demanding professional projects.
• Microsoft Surface Hardware Resale Retail sale of Microsoft Surface devices marketed as premium hardware combining elegance and power, sold as part of the hardware product portfolio.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Three partnerships are on record, tiered core.

• LenovocoreChannel Partner/ Reseller/ DistributorAuthorized Lenovo dealer and retailer offering Lenovo ThinkPad and Lenovo Family products for sale. The company positions Lenovo hardware as a core product line alongside their service offerings.
• MicrosoftcoreTechnology or IntegrationMicrosoft Surface retailer and Microsoft 365 productivity solutions provider. Offers Microsoft Surface devices and Microsoft 365 cloud productivity suite as part of their product and service portfolio.
• IT CloudcoreTechnology or IntegrationIT Cloud partnership for managed cloud backup services, cybersecurity, and Microsoft productivity solutions. IT Cloud provides the underlying cloud infrastructure and security services that Clé en Main resells and manages for their customers.

Scale indicators1 record

Recent moves5 records

Expansion highlights3 records

Direct peers

• Softchoice: Canadian-headquartered IT solutions provider selling hardware, software licensing, and managed services to mid-market and enterprise customers across North America. Directly comparable business model of hardware + services + recurring; operates at materially larger scale.
• Compugen: Canadian IT services and solutions provider offering infrastructure, networking, cloud, and managed services to SMB and enterprise clients. Similar mix of hardware, services, and recurring managed engagements; comparable customer profile to Clé en Main at a larger scale.
• MicroAge: IT solutions and managed services provider serving SMB and mid-market customers across North America with hardware, services, and recurring engagements. Closely aligned business model to Clé en Main in terms of customer size and mix of offerings.

Broad incumbents

• CDW Canada: Canadian arm of CDW, a major North American IT solutions provider selling hardware, software, and integrated services. Broader incumbent with overlapping product categories (Lenovo, Microsoft Surface, Microsoft 365) and services to SMB and enterprise.
• Insight Enterprises Canada: Global IT solutions and services provider with Canadian operations offering hardware procurement, software licensing, and managed services. Overlaps with Clé en Main on the hardware-plus-services model but serves customers at a much larger scale.
• Connection: North American IT solutions and lifecycle services provider offering hardware, software, and integrated services to business and public sector customers. Comparable go-to-market of bundling hardware with professional and managed services.
• Best Buy Canada: National consumer electronics retailer with broad computer and software assortment plus Geek Squad-style tech support services. Direct competition for both the hardware retail and basic IT support streams of Clé en Main's business.
• Staples Canada: National office and technology retailer offering computers, peripherals, and small-business tech services across Canada. Competes with Clé en Main in the SMB hardware and basic support segment with greater scale and broader assortment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Clé en Main Informatique