elitecx

What elitecx does

EliteCX is a customer experience (CX) and unified communications-as-a-service (UCaaS) professional services firm headquartered in South Salt Lake, Utah. Founded in 2024, the company delivers implementation, integration, ongoing support, custom development, strategic consulting, and analytics services for enterprises and mid-market customers that use — or are migrating to — Genesys Cloud CX, Zoom Phone & Contact Center, Dialpad, and Five9 contact center platforms. Its stated focus is helping organizations modernize fragmented or outdated communication infrastructure into an integrated CX stack.

The company's offering is structured around two tiers. Core services include Implementation Services (planning, configuration, customization, deployment), Ongoing Support (real-time troubleshooting, monitoring, upgrades), and Business Analysis (process and goal diagnostics). Specialized services include Custom Integrations & Development, Strategic Consulting & Optimization (maturity assessments, roadmaps), and Advanced Analytics & Reporting. The underlying technology is human-delivered services expertise rather than proprietary software — there is no in-house platform product, API, or SDK disclosed.

EliteCX operates a direct enterprise sales motion with consultative engagement. Buyers reach the company through a website contact form that captures platform selection (Genesys, Zoom, Five9, Dialpad, or other), direct phone (801-895-2080), and email ([email protected]). Pricing is quote-based with annual billing cadence implied by the subscription model label, structured around the chosen platform and scope of services. No customers, revenue, headcount, or funding are disclosed in publicly available sources.

Name

elitecx

Legal name

EliteCX.ai

Website

https://elitecx.ai

Company type

Private

Founded year

2024

Operating status

Operating

Short description

EliteCX is a Utah-based CX and UCaaS consulting firm, founded in 2024, that provides implementation, integration, support, and optimization services for enterprise and mid-market customers using Genesys, Zoom, Dialpad, and Five9 contact center platforms.

Ownership category

akta.pro rank

Product category

Contact Center Implementation Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Other Scientific and Technical Consulting Services (54169)

SIC

Services-Engineering, Accounting, Research, Management (8700), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Experience (CX) & Digital Experience (BPAHAEAC)

Keywords

• Contact center services
• CX consulting
• UCaaS implementation
• Unified communications integration
• Customer experience optimization

Headquarters

HQ city

South Salt Lake

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Implementation Services: Professional services for setting up and deploying CX platforms like Genesys Cloud CX, Zoom Phone & Contact Center, and Dialpad. Includes planning, configuration, customization, and deployment services tailored to business requirements.
2. Ongoing Support Services: Recurring support services including real-time troubleshooting, monitoring, upgrades, and user help. Keeps CX systems running smoothly and optimized, allowing businesses to focus on growth.
3. Strategic Consulting & Optimization: Consulting engagements providing CX transformation guidance with maturity assessments, tailored roadmaps, and best practices for maximum ROI.
4. Custom Development & Integration: Custom development services building integrations and features that make CX platforms work with existing technology infrastructure.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

EliteCX is a customer experience (CX) consulting and professional services firm that implements, integrates, customizes, and supports CX/UCaaS platforms including Genesys Cloud CX, Zoom Phone & Contact Center, Dialpad, and Five9. The firm delivers implementation services, ongoing support, business analysis, custom integrations, strategic consulting, and advanced analytics for enterprises and mid-market businesses modernizing their customer experience infrastructure.

Product overview

EliteCX is a customer experience (CX) consulting and services company, not a software product vendor. The company offers a portfolio of professional services including Implementation Services (for Genesys Cloud CX, Zoom Phone & Contact Center, Dialpad, and Five9), Ongoing Support, Business Analysis, Custom Integrations & Development, Strategic Consulting & Optimization, and Advanced Analytics & Reporting. These services are designed to guide customers through every stage of their CX journey, from initial platform setup through ongoing optimization.

Differentiator

Problem solved

Functional benefit

Products and services

• CX/UCaaS Implementation Services

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core.

• GenesyscoreTechnology or IntegrationEliteCX specializes in implementing and optimizing Genesys Cloud CX platforms. Services include planning, configuration, customization, and deployment tailored to business requirements. Genesys is listed as one of the primary CX platforms the company supports.
• ZoomcoreTechnology or IntegrationEliteCX provides implementation services for Zoom Phone & Contact Center. The company handles the full deployment process including planning, configuration, customization, and ongoing support for Zoom-based CX solutions.
• DialpadcoreTechnology or IntegrationEliteCX offers implementation and deployment services for Dialpad CX platforms. Services include full planning, configuration, customization, and optimization of Dialpad solutions.
• Five9coreTechnology or IntegrationFive9 is listed as one of the CX platforms EliteCX supports. Listed alongside Genesys, Zoom, and Dialpad on the contact form, indicating implementation and support services for Five9 contact center solutions.

Scale indicators1 record

Expansion highlights3 records

Direct peers

• ConvergeOne: Large US systems integrator focused on contact center, UC, and collaboration platform implementations across Genesys, Avaya, Cisco, and Microsoft. Directly comparable to EliteCX in offering multi-vendor CCaaS implementation and managed support to enterprise customers.
• Presidio: US IT solutions provider with a dedicated CX and contact center practice delivering cloud migration, integration, and managed services. Comparable to EliteCX as a multi-vendor CCaaS implementation and optimization partner for enterprise and mid-market customers.
• Optanix: Specialist consultancy and managed services provider for unified communications and contact center platforms. Closely aligned with EliteCX's implementation-plus-managed-support model around Genesys, Five9, and similar CCaaS platforms.
• Slalom: Global management and technology consulting firm with a dedicated Customer Experience practice covering CCaaS strategy, platform selection, and implementation. Comparable to EliteCX on the strategic consulting and transformation side of the CX journey.

Others

• Genesys (Professional Services): Platform vendor for Genesys Cloud CX that also operates its own professional services and partner ecosystem. Directly relevant as a partner of EliteCX and a potential competitor for the same Genesys implementation and optimization work.
• Five9 (Professional Services): Cloud contact center platform vendor that sells implementation and optimization services directly and through partners such as EliteCX. Comparable because Five9's services arm can compete head-to-head with EliteCX for the same customer engagements.
• Avaya Professional Services: Legacy and hybrid CCaaS vendor offering its own professional services for migrations and integrations. Comparable to EliteCX because Avaya's services arm targets the same enterprise modernization pain point that EliteCX addresses.

Broad incumbents

• TTEC Holdings: Large public customer experience and digital services company spanning CX consulting, technology implementation, and contact center operations. A broader incumbent with overlapping CCaaS implementation capabilities plus a much larger BPO and managed services portfolio.
• Concentrix: Global CX and customer engagement solutions provider with technology implementation, advisory, and managed services for CCaaS and CRM platforms. A broader incumbent competing for the same enterprise CX transformation budgets as EliteCX.
• Deloitte Digital: Big Four advisory practice with a large Customer Transformation and Marketing & Commerce group covering CCaaS strategy, platform selection, and implementation. A broader incumbent that competes with EliteCX for enterprise CX modernization engagements.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/elitecx-ai

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about elitecx