ServiceTitan

What ServiceTitan does

ServiceTitan is a publicly traded (Nasdaq: TTAN) cloud-based vertical SaaS platform serving commercial and residential contractors in the trades industry, including HVAC, plumbing, electrical, roofing, landscaping, pest control, refrigeration, and water treatment. Headquartered in Glendale, California, the company was founded in 2007 and counts more than 100,000 contractors on its platform processing over $80 billion in annual transaction volume. The all-in-one platform spans field service management, dispatching and scheduling, CRM, job costing, proposal generation, service agreements, integrated payments, accounting, and marketing, with a mobile field application, customer portal, and 70+ pre-built integrations.

The product surface has been built both organically and through acquisitions: Aspire Software (commercial landscaping, 2021), FieldRoutes (pest control and lawn care, 2022), Convex (commercial sales prospecting, 2024), and Conduit Tech (HVAC LiDAR, 2025). AI capabilities are increasingly central: Max AI as an agentic operating system that automates lead generation, dispatch, and quoting; Virtual/Voice Agents that handle inbound calls autonomously; the Atlas AI assistant embedded in the Field Mobile App; and Titan Intelligence/TitanAdvisor for analytics and recommendations. The Bluon integration adds in-context HVAC technical knowledge retrieval to technician workflows.

ServiceTitan's revenue model is per-technician subscription ($245-$500/technician/month in third-party citations) across Starter, Essentials, and The Works tiers, augmented by usage-based revenue (payments, transaction fees) growing 29% YoY in Q1 FY2027, Pro Products upsells, and embedded payments/financing. Distribution is direct enterprise sales for large contractors, inside sales for mid-market, plus a Certified Marketer channel program (24 agencies) and an App Marketplace for certified third-party integrations. FY2026 revenue reached $961 million (+24% YoY), with FY2027 guidance of $1.13-1.14 billion; Q1 FY2027 non-GAAP operating margin expanded to 15.2% from 7.5% a year earlier.

Name

ServiceTitan

Legal name

ServiceTitan, Inc.

Website

https://servicetitan.com

Company type

Public

Founded year

2007

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ServiceTitan is a public cloud-based vertical SaaS platform providing field service management, dispatch, CRM, invoicing, payments, and AI automation for more than 100,000 commercial and residential contractors across HVAC, plumbing, electrical, roofing, landscaping, and other trades.

Ownership category

akta.pro rank

Product category

Field Service Management Software

NAICS

Computer Systems Design and Related Services (54151), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Field Service Dispatch & Remote Troubleshooting (BPAAACAG)

Keywords

• Field service management
• Contractor software platform
• Trades business automation
• HVAC plumbing software
• Service dispatch software

Headquarters

HQ city

Glendale

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription Revenue: Core SaaS subscription revenue from platform access, priced per technician per month. Multiple tiers (Starter, Essentials, The Works) with varying feature sets. Annual and multi-year contracts available.
2. Usage Revenue: Usage-based revenue component that grew 29% year-over-year in Q1 2027, representing the highest growth rate in nearly four years. This includes transaction-based fees and consumption metrics.
3. Professional Services: Implementation, training, and onboarding services that contribute to total revenue alongside core subscriptions.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels10 records

Core offering

ServiceTitan provides an all-in-one cloud-based SaaS platform that enables commercial and residential trade contractors to manage field service operations, including scheduling, dispatching, CRM, job costing, invoicing, payments, integrated financing, and customer communications. The platform serves HVAC, plumbing, electrical, roofing, landscaping, pest control, and other trades through its core ServiceTitan product plus acquired brands (FieldRoutes, Aspire) and AI-powered tools (Max AI, Virtual Agents, Atlas). It processes over $80 billion in annual transaction volume across 100,000+ contractors.

Product overview

ServiceTitan is a unified all-in-one cloud-based software platform for the trades industry, serving both commercial and residential contractors across HVAC, plumbing, electrical, roofing, landscaping, and other trade verticals. The platform consists of the core ServiceTitan product plus acquired brands (FieldRoutes for pest control/lawn care, Aspire for landscaping) and specialized tools (Convex for sales prospecting, Conduit for integration). AI capabilities are delivered through Max AI (agentic operating system), Virtual/Voice Agents, Titan Intelligence, and Atlas AI assistant. Pro-tier add-on modules include Voice Agent Pro, Marketing Pro, Contact Center Pro, Dispatch Pro, Scheduling Pro, Field Pro, Fleet Pro, and Pricebook Pro. Core features span field service management, CRM, dispatch, scheduling, invoicing, job costing, accounting, payments, and customer portal. The platform processes over $80 billion in annual transaction volume across 100,000+ contractors.

Differentiator

Problem solved

Functional benefit

Brands

• FieldRoutes: A cloud-based SaaS provider for pest control and lawn care businesses, acquired by ServiceTitan.
• Aspire
• Convex
• Conduit
• Max
• Titan Intelligence
• Virtual Agents

Products and services

• ServiceTitan Platform All-in-one cloud-based SaaS platform for commercial and residential trades businesses, providing field service management, CRM, dispatching, scheduling, invoicing, accounting, marketing, payments, and reporting for 100,000+ contractors.
• FieldRoutes Cloud-based SaaS platform for pest control and lawn care businesses, acquired by ServiceTitan in January 2022 to expand industry presence.
• Aspire Commercial landscapers' software platform acquired by ServiceTitan in June 2021, serving commercial landscape construction and maintenance businesses.
• Convex Sales prospecting tool for commercial contractors, helping identify and qualify new business opportunities through data-driven lead generation.
• Conduit LiDAR scanning and HVAC intelligence platform acquired by ServiceTitan to enable AI-powered diagnostic and equipment identification capabilities for HVAC businesses.
• Max AI AI-powered agentic operating system that automates lead generation, dispatch, and quoting workflows. Contractors using Max show call booking rates 500+ basis points higher and close rates 1,000+ basis points higher than non-users, with more than 10% of jobs now fully automated for fully ramped customers.
• Virtual Agents / Voice Agent AI-powered voice agents that autonomously handle customer calls, book appointments, and provide service information without human intervention for residential and commercial contractors.
• ServiceTitan App Marketplace Certified app marketplace for third-party integrations and extensions for the ServiceTitan platform, with 70+ pre-built integrations and 24 certified partner agencies.

Quantifiable outcome

• +15% average yearly increase in revenue for customers using ServiceTitan
• +10 more outcomes

Named customers19 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability13 records

Feature10 records

Partnerships

Six partnerships are on record, tiered strategic, minor and core.

• BluonstrategicTechnology or Integration · 22 May 2026Bluon embedded its AI-powered HVAC technical support and parts database within ServiceTitan's platform, allowing contractors to access equipment specs, guided troubleshooting, and replacement parts without switching applications. Covers tens of millions of model numbers across hundreds of OEMs.
• MediaSparkminorGTM or Marketing Partner · 16 April 2026MediaSpark achieved ServiceTitan Certified Marketer status, becoming one of only 24 agencies nationwide with this designation. The certification enables the agency to connect marketing metrics directly to booked jobs and revenue for home services clients.
• Lemon Seed MarketingminorGTM or Marketing Partner · 13 April 2026Lemon Seed Marketing hosts a growth-focused conference for home service professionals with ServiceTitan as an industry sponsor, targeting businesses generating $2M+ annually.
• Conduit TechstrategicTechnology or Integration · 1 January 2026ServiceTitan acquired Conduit Tech for LiDAR scanning capabilities to enhance AI-powered HVAC diagnostic tools. Integration provides technicians with advanced equipment identification and troubleshooting capabilities.
• FieldRoutescoreTechnology or Integration · 7 January 2022ServiceTitan acquired FieldRoutes, a cloud-based SaaS provider for pest control and lawn care, following a definitive agreement in January 2022. The acquisition expands ServiceTitan's presence in the trade software industry.
• Aspire SoftwarecoreTechnology or Integration · 30 June 2021ServiceTitan acquired Aspire Software, a commercial landscapers' software provider, as part of its expansion strategy in June 2021. Aspire operates as a subsidiary of ServiceTitan and publishes annual Landscaping Technology Trends Reports.

Scale indicators13 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Jobber: Jobber is a direct competitor to ServiceTitan in the residential/SMB field service management software market, serving home service contractors (HVAC, plumbing, electrical, lawn care) with scheduling, dispatch, invoicing, and CRM capabilities. Jobber targets smaller contractors than ServiceTitan's enterprise focus.
• Housecall Pro: Housecall Pro is a leading direct competitor serving home service businesses (plumbing, HVAC, electrical, cleaning) with field service management, scheduling, payments, and customer communication. It targets a similar SMB-to-mid-market contractor segment as ServiceTitan.
• ServiceMax (from PTC): ServiceMax provides field service management software for asset-intensive and commercial service operations. Overlaps with ServiceTitan in commercial contractor / equipment service workflows, particularly for larger enterprise customers with complex asset service requirements.
• Workiz: Workiz is a field service management platform targeting SMB home service businesses (locksmiths, garage door, appliance repair, HVAC). It competes directly with ServiceTitan's Starter/Essentials tier offerings on scheduling, dispatch, and invoicing.
• PestPac (by WorkWave): PestPac is a field service management platform serving the pest control industry, competing directly with ServiceTitan's FieldRoutes subsidiary. Both target pest control operators with scheduling, routing, and customer management workflows.

Broad incumbents

• Salesforce Field Service: Salesforce Field Service is the field service management extension of the Salesforce CRM platform, cited directly in ServiceTitan's competitive landscape. It bundles FSM into a broader CRM/ERP stack, competing for enterprise contractor deployments.
• Microsoft Dynamics 365 Field Service: Microsoft Dynamics 365 Field Service is the FSM module of Microsoft's enterprise business applications suite, competing with ServiceTitan in the enterprise and commercial contractor segment by bundling scheduling, dispatch, and AI capabilities (Copilot) into a broader ERP/CRM platform.
• SAP Field Service Management: SAP Field Service Management is part of SAP's enterprise asset management and CRM suite, targeting large enterprise service organizations with complex asset and field operations — competitive with ServiceTitan at the upper end of the commercial contractor market.
• Verizon Connect: Verizon Connect provides fleet management, telematics, and field service software to commercial fleets including service contractors. It competes with ServiceTitan's Fleet Pro offering and overlaps on dispatch and workforce management for mobile service operations.

Emerging players

• Connecteam: Connecteam is an employee management and field operations platform serving deskless workers across field service, construction, and trades. It overlaps with ServiceTitan on technician scheduling, time tracking, and field workforce management, though it is more horizontal.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/servicetitan
• Xx.com/ServiceTitan
• Facebookfacebook.com/ServiceTitan

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries3 records

Funding overview

Funding rounds10 records

Investors20 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A12 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ServiceTitan