Atera

What Atera does

Atera is an Israel-based software company that builds a cloud-native, AI-powered IT management platform unifying Remote Monitoring and Management (RMM), help desk and ticketing, patch management, network discovery, and Professional Services Automation (PSA) into a single console. The platform serves two primary customer groups: Managed Service Providers (MSPs) that deliver managed IT services to downstream clients, and internal IT departments at mid-market and enterprise organizations. The product is differentiated by two proprietary AI capabilities — Robin, a patented autonomous AI agent that diagnoses and resolves IT incidents end-to-end without human intervention, and AI Copilot, an embedded technician assistant for diagnostics, script generation, and ticket summarization — both built on Microsoft Azure with Azure OpenAI integration.

The platform is delivered as a SaaS product accessible via web console and native iOS/Android apps, with SOC 2 Type 2 and ISO 27001 compliance. Atera monetizes through per-technician subscriptions (not per-endpoint), with MSP Pro plans starting at $129/technician/month and IT Department Professional plans at $149/technician/month, plus a $5/device/month Work from Home add-on. This pricing structure creates predictable, scalable cost economics for customers as their device counts grow. Go-to-market combines product-led growth (30-day free trial, no credit card required) with enterprise field sales and a channel partnership program (e.g., Maxtec for Africa), targeting over 13,000 customers across 120+ countries and 6 million devices under management.

The company has raised over $100 million in the year leading up to its November 2023 Series B, including a $77 million round led by General Atlantic and K1 Investment Management at a ~$500 million valuation. Headcount is reported at 251-500 employees, and the business operates as Atera Networks Ltd. with headquarters in Tel Aviv, Israel. Recognition includes Visionary placement in the 2026 Gartner Magic Quadrant for Endpoint Management Tools, the CRN AI 100 list, and multiple G2 leadership badges.

Name

Atera

Legal name

Atera Networks Ltd.

Website

https://atera.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

251–500 employees

Short description

Atera is an Israel-based AI-powered IT management platform serving 13,000+ MSPs and enterprise IT departments across 120+ countries. It unifies RMM, ticketing, patch management, and PSA with Robin, a patented autonomous AI agent that resolves IT issues end-to-end.

Ownership category

akta.pro rank

Product category

IT Management Software (RMM/PSA)

NAICS

Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)

akta.pro secondary industry

IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE)

Keywords

• IT management platform
• Remote monitoring management
• AI-powered helpdesk
• Automated patch management
• Managed service provider software

Headquarters

HQ city

Tel Aviv

HQ country

Israel

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Per-Technician SaaS Subscription: Atera generates revenue primarily through per-technician SaaS subscriptions. Customers pay a fixed monthly or annual fee per technician regardless of the number of devices or endpoints managed. This model provides predictable, scalable costs for both MSPs and internal IT departments and enables land-and-expand dynamics as customer environments grow without increasing subscription cost.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels11 records

Core offering

Atera sells a per-technician SaaS platform that unifies Remote Monitoring and Management (RMM), Professional Services Automation (PSA), Help Desk/Ticketing, Patch Management, Network Discovery, Remote Access, and IT Automation into a single cloud-based console. The platform is differentiated by two proprietary AI capabilities: Robin by Atera, a patented autonomous AI agent that resolves IT incidents end-to-end at endpoints without human intervention, and AI Copilot, a built-in technician companion for ticket summarization, scripting, and diagnostics. The product is sold on a subscription basis per technician with unlimited endpoints, targeting both Managed Service Providers (MSPs) and internal enterprise IT departments.

Product overview

Atera is an AI-powered autonomous IT management platform combining Remote Monitoring and Management (RMM), helpdesk ticketing, patch management, network discovery, and professional services automation (PSA) into a single unified solution. The platform is built around two proprietary AI agents: Robin (autonomous IT agent that resolves issues end-to-end without human intervention) and AI Copilot (technician companion providing insights, summaries, and automation assistance). Core capabilities include real-time endpoint monitoring, remote access via AnyDesk/Splashtop/TeamViewer/ScreenConnect, automated patching for Windows/macOS/Linux with third-party support via WinGet/Chocolatey/Homebrew, IT scripting with PowerShell/Bash/CMD, and customer portal with knowledge base. Priced per technician (not per device) with unlimited endpoints, serving both MSPs and internal IT departments. Certified SOC 2 Type 2 and ISO 27001 compliant.

Differentiator

Problem solved

Functional benefit

Brands

• Robin by Atera: An autonomous AI agent that diagnoses and resolves IT incidents directly at endpoints without human intervention. It handles the mundane tasks so IT teams can focus on strategic work.
• AI Copilot
• Atera Agentic AI

Products and services

• Robin by Atera Patented autonomous AI agent for IT service delivery. Receives requests from chat, email, Teams, Slack, WhatsApp, and the customer portal; diagnoses issues; executes approved actions on devices and in the cloud; and confirms resolution end-to-end without human intervention. Designed for IT departments and MSPs that want to automate ticket resolution at scale, with claimed autonomous resolution of up to 92% of technical IT issues.
• AI Copilot AI-powered technician companion embedded in every Atera plan. Provides instant ticket summaries, script generation, command-line generation, remote session summaries, device health checks, and automated knowledge base article creation to accelerate troubleshooting for technicians. Includes no usage caps or token limits.
• Remote Monitoring and Management (RMM) All-in-one Remote Monitoring and Management platform providing real-time endpoint monitoring, remote access, automated patch management, and IT automations across Windows, macOS, and Linux. Enables IT professionals to detect, diagnose, and resolve issues before operational disruptions occur; supports 6 million devices under management.
• Ticketing and Help Desk Fully integrated, AI-powered ticketing and service desk solution with intelligent recommendations, automated workflows, AI auto-tagging, and seamless communication for streamlined issue resolution. Includes ticket management, time tracking, and customer-facing portal functionality.
• Patch Management Automated patch management that scans, schedules, and deploys critical patches for Windows, macOS, and Linux from a centralized dashboard. Supports third-party patching via WinGet, Chocolatey (Windows), and Homebrew (macOS), CVE/CVSS 3.1 scoring, and software bundle deployment with claimed 97% patch success rate.
• Network Discovery Network scanning tool powered by NMAP technology that automatically detects and catalogs devices on networks. Provides real-time visibility, vulnerability checks, CVE identification, open port monitoring, and complete network inventory management. Available as an add-on with capacity for tens of thousands of scans per month.
• Professional Services Automation (PSA) PSA software integrating helpdesk, billing, time tracking, and customer management into a single dashboard. Supports retainer, hourly, block-hours, and project-based billing; includes customer portal, flexible contracts, reports and analytics, and accounting integrations with QuickBooks and Xero.
• Remote Access Remote access software supporting attended and unattended sessions via AnyDesk, Splashtop, TeamViewer, and ScreenConnect. Enables technicians to control endpoints remotely with multi-monitor viewing, file transfer up to 100MB, session recording, and TLS/256-bit AES encryption.
• IT Automation and Scripting IT automation tooling for creating and implementing automation profiles for servers, devices, and workstations. Supports PowerShell, MSI, Bash, and CMD scripts with a shared script library of hundreds of ready-to-use scripts and integration with NuGet-based private repositories (Azure Artifacts, JFrog Artifactory, MyGet).
• Customer Portal Branded, customizable service portal where clients can create and track tickets, access knowledge base, view history, and find solutions independently. Supports white-labeling and granular permission controls as part of the PSA suite.
• IT Documentation Centralized repository for storing credentials, knowledge base articles, network information, SOPs, and asset details. Includes built-in password manager with AES-256 encryption and Keeper Security integration.
• Work from Home Remote access add-on powered by Splashtop allowing employees to connect from home to office computers with a single click. Includes built-in 2FA mechanism and is priced at $5 per enabled device per month, billed through Atera's platform.

Quantifiable outcome

• 35% reduction in support tickets
• +8 more outcomes

Named customers19 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration34 records

AI capability7 records

Feature8 records

Partnerships

Twelve partnerships are on record, tiered core and strategic.

• DCX AgencycoreGTM or Marketing Partner · 24 March 2026DCX Agency developed Atera's 'Let People Work' B2B marketing campaign targeting workplace stress caused by legacy technology. Campaign spans DOOH advertising across 175 Pearl Media screens at Brookfield Place NYC and Salesforce Transit Center San Francisco, plus TV, digital, and experiential executions.
• MaxtecstrategicChannel Partner/ Reseller/ Distributor · 15 February 2026South African IT solutions provider (Maxtec and QBS Software Africa) operating across southern and eastern Africa. Strategic partnership to deliver AI-powered IT operations using Atera's autonomous IT platform. Maxtec provides implementation, onboarding, and localized support services. South Africa identified as a key growth market.
• Microsoft / AzurecoreTechnology or IntegrationMicrosoft Azure powers Atera's AI capabilities including Azure OpenAI integration. Built on Microsoft's Responsible AI principles. CTO Avi Yoshi quoted endorsing the partnership for empowering IT professionals with generative AI. Microsoft logo appears prominently on Atera's website.
• AcroniscoreTechnology or IntegrationAward-winning fully hosted backup and cyber protection integration. Provides backup and recovery, ransomware protection, and continuous data protection across physical, virtual, cloud, and mobile environments. One of Atera's core security integrations.
• BitdefendercoreTechnology or IntegrationAdvanced endpoint security integration providing HyperDetect machine learning, defense against fileless attacks, sandbox analyzer, content/device control, network attack defense, and firewall services. Recognized as a leading antivirus and cybersecurity vendor.
• SplashtopcoreTechnology or IntegrationRemote access integration enabling unattended and attended remote support, Work from Home functionality, session recording, multi-monitor support, and file transfer. Splashtop Premium adds concurrent sessions and advanced security features. Built into Atera's platform.
• OktacoreTechnology or IntegrationIdentity provider integration for secure SSO and user lifecycle management. Connects to Robin's identity verification system enabling Okta-based user authentication for autonomous IT workflows.
• AnyDeskcoreTechnology or IntegrationRemote access integration available on Growth and Power plans at no additional charge. Provides secure, reliable remote access for both Mac and Windows devices with TLS and 256-bit AES encryption.
• ChocolateycoreTechnology or IntegrationWindows package manager integration for automated and remote software deployment. Combined with WinGet for comprehensive Windows third-party patching through Atera's IT automation profiles.
• HomebrewcoreTechnology or IntegrationmacOS package manager (Homebrew Cask Tap) integration for automated software deployment and patching on Apple devices. Enables third-party macOS software patching alongside built-in patch management.
• Microsoft TeamscoreTechnology or IntegrationRobin integration with Microsoft Teams as a communication channel. End users can submit IT requests and receive autonomous support directly through Teams, alongside Slack and other platforms.
• SlackcoreTechnology or IntegrationRobin integration with Slack as a communication channel. Enables autonomous IT support directly within Slack workflows, allowing employees to submit tickets and receive AI-powered resolution without leaving their collaboration tool.

Scale indicators16 records

Recent moves5 records

Expansion highlights7 records

Direct peers

• NinjaOne: NinjaOne is a leading unified endpoint management and RMM platform purpose-built for MSPs and IT teams. It directly competes with Atera across RMM, patching, remote access, and increasingly AI-driven automation for IT operations.
• ConnectWise: ConnectWise offers a comprehensive PSA, RMM, and cybersecurity suite for MSPs, including ConnectWise Automate and ConnectWise Manage. It is one of the largest incumbent platforms serving the same MSP customer base as Atera.
• Kaseya: Kaseya (including Datto and VSA) provides an integrated RMM, PSA, and security platform for MSPs and IT departments. It competes head-to-head with Atera on unified IT operations and has been a dominant incumbent in the channel.
• N-able: N-able (formerly SolarWinds MSP) delivers RMM, backup, and security solutions for MSPs and IT service providers. It targets the same mid-market MSP and internal IT segment as Atera with comparable endpoint management functionality.
• Syncro: Syncro is an all-in-one RMM, PSA, and remote access platform built specifically for MSPs with per-technician pricing. It competes directly with Atera on the SMB/MSP tier and unified console proposition.

Broad incumbents

• Freshworks (Freshservice): Freshservice is a cloud-based ITSM and IT asset management suite with AI capabilities (Freddy AI). It overlaps with Atera in ticketing, help desk, and AI-assisted IT support but serves a broader ITSM buyer beyond MSPs.
• ServiceNow: ServiceNow is the enterprise ITSM and workflow automation incumbent with growing AI agent capabilities (Now Assist). It competes with Atera at the enterprise tier for IT service management, though at much higher price points and complexity.
• ManageEngine (Zoho): ManageEngine offers a broad suite of IT management products including endpoint management, ITSM, and Active Directory tools. It competes with Atera in patch management, endpoint monitoring, and help desk, particularly in cost-conscious enterprise segments.
• Ivanti: Ivanti provides unified endpoint management, IT asset management, and security solutions for enterprise IT teams. It overlaps with Atera in endpoint patching, discovery, and asset visibility, often competing for larger enterprise IT contracts.
• Microsoft Intune: Microsoft Intune is the endpoint management component of Microsoft 365, bundled with the broader Microsoft ecosystem. As Atera's own AI capabilities depend on Azure OpenAI, Intune represents both a partner-adjacent channel and a long-term competitive threat on endpoint management for Microsoft-centric enterprises.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ateracloud
• YouTubeyoutube.com/channel/UCvyHUS2lapDWiBYvwuYwUsg
• Facebookfacebook.com/AteraCloud
• LinkedInlinkedin.com/company/atera-networks

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Atera