Yalo
- Company typePrivate
- Founded2015
- HeadquartersSan Francisco, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
Yalo firmographics
Firmographics- Name
- Yalo
- Legal name
- Ayalo, S.A.P.I. de C.V.
- Website
- https://yalo.ai
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Ownership category
- akta.pro rank
Yalo industry classification
Industry- Product category
- Conversational Commerce Platform
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Business Rules & Decision Management Platforms (BRMS/DMN) (HDAEAKAG)
- akta.pro secondary industries
- iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG), Collaboration Security for Chat & Messaging (Teams/Slack) (HDADAKAF)
Keywords
Where Yalo is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Yalo business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription Services: Recurring subscription fees for the Yalo platform suite (Yalo Console, Yalo Studio, Yalo Commerce, Yalo Segmentation Suite, Yalo Engagement Suite, Yalo Profiler, Yalo Deep Commerce, Yalo Flow Builder, Yalo Analytics, etc.). Subscriptions are priced per Order Form and are NOT usage-based; fees are billed annually in advance, auto-renew for one-year terms, and may be subject to inflation-linked increases.
- Specialized Services (Professional Services): Separate Statement-of-Work (SOW)-based professional services including consulting, installation, customization, configuration, maintenance, and other related services. These are scoped and priced per SOW (Exhibit C) and provide implementation, training, and ongoing support beyond the standard subscription.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Subscription-based enterprise contract, billed annually in advance with auto-renewal |
| Other | Multi-year contract | Specialized services priced via SOW (Statement of Work) |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels7 records
Yalo product offering
Product offeringCore offering
Yalo is an AI-first conversational commerce platform that helps large enterprises manage the end-to-end customer journey across WhatsApp, app, web, and voice through specialized intelligent agents (Oris for sales, Iris for marketing, and Custom Agents built via Agent Builder) and modular platform components covering Marketing, Commerce, Execution, Loyalty, and Payments. The platform enables B2B order taking, traditional retail store digitization, and customer engagement for CPG brands, bottlers, banks, telcos, and retailers, with native integrations to enterprise backend systems (CRM, ERP, OMS, core banking) and enterprise-grade security (ISO 27001, SOC 2 Type I/II).
Product overview
Yalo's offering is a single platform-plus-modules architecture: the Yalo Platform ("Plataforma de Ventas Inteligente con Agentes") is the core enterprise system, composed of business modules (Marketing, Commerce, Execution, Loyalty, Payments, plus Third-party Apps and Yalo Builders) and a layered set of AI-driven intelligent agents — Oris (Intelligent Sales Agent), Iris (Intelligent Marketing Agent), Custom Agents, and an Agent Builder for designing bespoke agents. Underpinning the platform are the Subscription Service components — Yalo Console, Yalo Studio, Yalo Flow Builder, Yalo Segmentation Suite, Yalo Engagement Suite, Yalo Profiler, Yalo Analytics, and Yalo Commerce — which together provide flow structuring, communication, segmentation, analysis, and reporting. A specific program, Yalo Deep Commerce, layers hyper-personalised intermediation between supplier companies and end users on top of the same conversational infrastructure (WhatsApp and the commerce.yalochat.com domain). The platform is offered in industry-specific flavours (Financial Services, Telco, eCommerce) and supports enterprise-grade compliance (SOC 2, ISO 27001, GDPR).
Differentiator
Problem solved
Functional benefit
Brands
- Oris: Oris is Yalo's named Intelligent Sales Agent (Agente Inteligente de Ventas), described as a digital, scalable sales agent that understands customers, recommends products, closes orders, and maximizes conversions through AI.
- Iris
Products and services
- Yalo Platform (Plataforma de Ventas Inteligente con Agentes)
- Oris (Intelligent Sales Agent)
- Iris (Intelligent Marketing Agent)
- Agent Builder
- Custom Agents
- Marketing Module
- Commerce Module
- Execution Module
- Loyalty Module
- Payments Module
- Yalo Deep Commerce
Quantifiable outcome
- 3X conversion rate vs. traditional e-commerce site
- +10 more outcomes
Companies that use Yalo
Customer profileNamed customers13 records
Segments5 records
Ideal customer profiles3 records
Yalo technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability12 records
Feature10 records
Yalo partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core (primary cloud infrastructure), core (cloud infrastructure), core (identity provider) and flagship (primary messaging platform).
- Google Cloudcore (primary cloud infrastructure)Google Cloud is Yalo's infrastructure and cloud hosting provider, hosting Yalo's virtual compute environments, databases, and analytics. Yalo operates on a Virtual Private Cloud (VPC) with role-based access control and least-privilege principles.
- Amazon Web Services (AWS)core (cloud infrastructure)AWS is a Yalo infrastructure and cloud hosting provider for compute environments, customer integrations, and third-party connections.
- Auth0core (identity provider)Auth0 provides Identity and Access Management (IAM) for authenticating customers into the Yalo platform.
- WhatsApp / Metaflagship (primary messaging platform)WhatsApp / Meta is Yalo's technology partner for receiving and delivering messages to end-users. The Yalo platform integrates natively with WhatsApp as the dominant messaging channel in LATAM, and the platform is also designed to integrate with FB Messenger and similar messaging platforms.
Scale indicators13 records
Recent moves7 records
Expansion highlights6 records
Yalo competitors and assessment
Company assessmentDirect peers
- Gupshup: Conversational AI and messaging platform with deep WhatsApp Business API focus and vertical AI agent offerings for enterprise commerce. Directly comparable to Yalo in c-commerce on WhatsApp across emerging markets.
- Yellow.ai: Enterprise conversational AI platform offering Dynamic AI Agents for sales, marketing, and support across WhatsApp and other channels. Competes with Yalo for global enterprise agent deployments.
- Wati: WhatsApp Business API platform focused on sales, support, and marketing automation, particularly for SMB and mid-market customers. Overlaps with Yalo's conversational commerce and WhatsApp-first GTM.
- CM.com: Global conversational commerce and messaging platform with native WhatsApp Business solutions, CPaaS, and AI agent capabilities. Directly comparable in WhatsApp commerce targeting large enterprises.
- LivePerson: Enterprise conversational AI platform providing AI-powered messaging, voice, and agent solutions for sales and customer care. Competes with Yalo in large-enterprise AI agent deployments.
Broad incumbents
- Infobip: Global cloud communications platform offering CPaaS, messaging, and conversational AI solutions across WhatsApp, SMS, and voice. Broader portfolio but overlaps with Yalo in WhatsApp commerce for enterprises.
- Twilio: Global CPaaS leader with messaging APIs (including WhatsApp), Segment CDP, and Flex contact center. Adjacent infrastructure layer that powers or competes with parts of Yalo's stack.
- Sinch: Global CPaaS and conversational AI platform with WhatsApp, SMS, and voice offerings for enterprise customer engagement. Comparable to Yalo at the messaging/agent infrastructure layer.
- Bird (formerly MessageBird): Omnichannel communications platform with CPaaS, marketing, and AI agent capabilities (Flow Builder, Agents). Competes with Yalo's conversational commerce and agent builder in mid-market and enterprise.
- Salesforce: Global CRM leader with Einstein/Agentforce AI agents, Commerce Cloud, and Service Cloud. Competes broadly with Yalo at the enterprise customer-engagement layer and could bundle conversational AI into existing accounts.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Yalo social profiles
Digital presenceYalo compliance and trust
Trust signalCompliance5 records
Yalo financial estimates
Financial estimateRevenue estimate
Valuation estimate
Yalo leadership team
Management profileNumber of profiles
Profiles6 records
Yalo subsidiaries and ownership
Company hierarchySubsidiaries3 records
Yalo funding detail
Funding detailFunding overview
Funding rounds5 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Yalo M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Yalo
What does Yalo do?
Yalo is an AI-first conversational commerce platform that helps large enterprises manage the end-to-end customer journey across WhatsApp, app, web, and voice through specialized intelligent agents (Oris for sales, Iris for marketing, and Custom Agents built via Agent Builder) and modular platform components covering Marketing, Commerce, Execution, Loyalty, and Payments. The platform enables B2B order taking, traditional retail store digitization, and customer engagement for CPG brands, bottlers, banks, telcos, and retailers, with native integrations to enterprise backend systems (CRM, ERP, OMS, core banking) and enterprise-grade security (ISO 27001, SOC 2 Type I/II).
Is Yalo a public or private company?
Yalo is a private company. It is classified as venture growth investor backed and is currently operating.
When was Yalo founded?
Yalo was founded in 2015. It employs 251 to 500 people.
Where is Yalo based?
Yalo is headquartered in San Francisco, United States, in the North America region.
How does Yalo make money?
Two revenue lines are on record. Subscription Services are the primary driver. The others are specialized Services (Professional Services).
Who are Yalo's main competitors?
Direct peers on record are Gupshup, Yellow.ai, Wati, CM.com and LivePerson. Broad incumbents are Infobip, Twilio, Sinch, Bird (formerly MessageBird) and Salesforce.
Does Yalo have an API?
No public API is recorded for Yalo.
What industry is Yalo in?
Yalo's product category is Conversational Commerce Platform. Its primary akta.pro industry code is HDAEAKAG, Business Rules & Decision Management Platforms (BRMS/DMN), with a secondary code of HDAEAHAG, iBPMS (Intelligent BPM Suites) & Process Automation Suites. Its NAICS code is 541511 and its SIC code is 7370.