Apaleo

What Apaleo does

Apaleo operates an API-first, cloud-native property management platform for the hospitality industry, built on MACH architecture (Microservices, APIs, Cloud, Headless). The platform serves hotel groups, serviced apartment operators, and independent hotels across 30+ countries with over 2,200 properties and 100,000+ units under management. Its product portfolio centers on Apaleo Open PMS (core property management covering inventory, reservations, rate planning, accounting, and payments), complemented by 11 distinct REST APIs available free to third-party developers, Apaleo Pay (integrated payment processing at 0.6% per transaction), and the Apaleo Store marketplace hosting 200+ third-party apps. The platform advertises six-nines uptime and sub-500ms P95 API latency, with most customer migrations completing in under seven days.

The business model is a per-room monthly subscription (€8/room/month with a €400 minimum) layered with payment processing transaction fees and a marketplace ecosystem that drives platform stickiness. Apaleo monetizes through three streams: subscription recurring revenue from PMS, transaction fees from Apaleo Pay, and marketplace commissions from the Apaleo Store. The go-to-market combines product-led growth (free trial, sandbox environments, self-provisioned API keys) with enterprise field sales targeting large hotel groups, exemplified by deployments at citizenM (7,500 rooms migrated in 8 weeks), Valk Exclusief (43 hotels, 7,100 rooms), and Limehome (3,400+ suites). A community-led layer (Apahero Zoom calls, Apaleo Academy, workshops) reinforces peer-driven adoption.

In 2025-2026, Apaleo has aggressively extended into agentic AI through the MCP Server (the first in hospitality PMS, enabling AI agents to interact with hotel operational systems), the Agent Hub (first AI agent marketplace for hospitality), Apaleo Copilot (agentic AI interface for hotel staff), and specialized agents like Trace Agent deployed at THE FLAG Zürich. The company has raised approximately €29 million cumulatively, with a €20 million Series B led by PSG in November 2024 supporting international expansion and technology development. Key customers include citizenM, Valk Exclusief, Limehome, numa, Nestor Stay, THE FLAG Group, Cocoon Hotels, and McDreams Hotels.

Name

Apaleo

Legal name

apaleo GmbH

Website

https://apaleo.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

51–100 employees

Short description

Apaleo provides an API-first, cloud-native property management platform for hotels, serviced apartments, and independent hospitality operators across 30+ countries, offering PMS, payment processing, an app marketplace, and agentic AI capabilities built on MACH architecture.

Ownership category

akta.pro rank

Product category

Hotel Property Management Software

NAICS

Office Machinery and Equipment Rental and Leasing (53242)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Application Performance Engineering & Observability (APM) (BPAEAFAK)

akta.pro secondary industry

Alternative Payment Method (APM) Acquiring (e.g., BNPL, wallets, local methods) (FSAMABAL)

Keywords

• Hotel property management
• Hospitality cloud platform
• Payment processing services
• AI agent marketplace
• Open API integration

Headquarters

HQ city

München

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription - Per Room Monthly: Core PMS subscription priced at €8 per room per month with a minimum of €400 per month. This is the primary recurring revenue stream. No setup, license, maintenance, or integration fees are charged.
2. Payment Processing - Apaleo Pay: Integrated payment service with transaction fees starting at 0.6% for online and on-site payments. Revenue generated from payment processing across the guest journey including booking, on-site terminals, and digital payment links.
3. Apaleo Store - Ecosystem Revenue: App marketplace with 200+ integrations across revenue management, guest experience, operations, and marketing. While APIs are free for third-party developers, the ecosystem drives platform stickiness and overall revenue through increased customer acquisition and retention.

Pricing tiers

Go-to-market motion5 records

Distribution channels5 records

Marketing channels9 records

Core offering

Apaleo provides an API-first, cloud-native property management platform (Apaleo Open PMS) for hotels, serviced apartments, and alternative accommodations. The platform delivers inventory management, reservations, rate planning, accounting, and payments, extended through integrated payment processing (Apaleo Pay), an app marketplace (Apaleo Store with 200+ integrations), and an agentic AI layer (Apaleo Copilot and Agent Hub) that enables AI agents to automate operational tasks via open APIs and Model Context Protocol (MCP).

Product overview

Apaleo is an open, API-first hospitality platform comprising a core Property Management System (Apaleo Open PMS) plus integrated modules including Apaleo APIs (for custom development and third-party integration), Apaleo Pay (integrated payment processing), and the Apaleo Store (marketplace with 200+ apps). The ecosystem is extended through AI-powered offerings including Apaleo Copilot (natural language operations interface), the Agent Hub (AI agent marketplace), and Trace Agent (automated task creation from guest requests). Built on MACH architecture with a focus on open interoperability.

Differentiator

Problem solved

Functional benefit

Brands

• Apaleo Store: Marketplace for hospitality technology apps and integrations, featuring 200+ apps and integrations for revenue management, guest experience, housekeeping, POS, and more.
• Apaleo Open PMS
• Apaleo Pay
• Apaleo APIs
• Apaleo Copilot
• Agent Hub

Products and services

• Apaleo Open PMS Cloud-native property management system for hotel groups, serviced apartments, and independent hotels covering inventory, reservations, rate planning, accounting, and payments. Includes set-up help from Apaleo Customer Success, knowledge base, online training, and 24/7 technical support.
• Apaleo Pay Integrated payment service processing transactions across all guest touchpoints including booking, on-site terminals, and digital payment links. Includes fraud engine, chargeback management, tokenization, 3DS authentication, and centralized guest payment information with seamless connection to IBEs and OTAs.
• Apaleo Store Marketplace of 200+ apps and integrations across revenue management, back office, meetings and events, guest experience, restaurant and SPA, marketing, and operations categories, enabling hoteliers to assemble best-of-breed tech stacks.
• Apaleo Copilot Agentic AI assistant embedded within the PMS that allows hotel staff to execute operational tasks via a natural language chat interface, including managing arrivals, extending stays, coordinating housekeeping, resolving overbookings, and assigning rooms. Adapts to specific business operations and can be trained on proprietary SOPs.
• Agent Hub First AI agent marketplace for hospitality, providing access to pre-built agents (Sales Agent, Email Agent, Migration Agent) and a gateway for hotels to adopt AI agents for various operational functions.
• Trace Agent AI agent that autonomously converts guest reservation comments into operational tasks for hotel teams by identifying needs such as baby cots, extra beds, birthdays, and special requests, then creating relevant tasks in connected systems like Sweeply.

Quantifiable outcome

• 62% increase in Gross Booking Value and 168% growth in direct booking revenue for Nestor Stay
• +12 more outcomes

Named customers30 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability13 records

Feature12 records

Partnerships

Eleven partnerships are on record, tiered strategic and core.

• Cocoon HotelsstrategicStrategic or Co-development Partner · 12 May 2026Co-developed Room Allocation AI Agent with Cocoon Hotels that reads guest comments, matches preferences to room categories, and assigns rooms automatically. Reduced a 45-minute task to one minute. Part of broader migration of Cocoon & Eckelmann Hotels' 9 properties (800 rooms) to Apaleo.
• TrustYoustrategicTechnology or Integration · 26 March 2026Joint development of 'Magic Moments', an AI-powered guest communication solution enabling continuous, personalized communication across all channels throughout the guest journey. Unveiled at ITB Berlin 2026, allowing hotels to reply instantly to guest messages.
• RoomPriceGeniecoreTechnology or Integration · 3 March 2026Swiss revenue management system developer serving 4,000+ hotels globally. Launched Revenue Intelligence embedding real-time pricing insights and market data directly into Apaleo's PMS dashboards. Delivers alerts, occupancy views, and revenue metrics without switching applications.
• THE FLAG GroupstrategicStrategic or Co-development Partner · 24 February 2026Deployed Trace Agent AI at THE FLAG Zürich hotel to autonomously convert guest reservation comments into operational tasks. Built through Apaleo's Agent Factory in collaboration with Sweeply. Generating ~30 tasks/day, saving 3.5 hours/week. Plans to expand across other properties and develop additional agents.
• SweeplycoreTechnology or Integration · 24 February 2026Housekeeping tool partner integrated with Apaleo for Trace Agent deployment. Sweeply introduced dedicated API endpoints within weeks to enable the agent to securely create and manage tasks. Key integration enabling agentic AI task automation.
• OnsaicoreTechnology or Integration · 13 January 2026AI voice technology provider integrated through Apaleo's open platform. Powers Nestor Stay's AI voice agent capable of answering calls and managing reservations using natural speech, reducing missed booking opportunities during peak periods.
• MARA SolutionscoreTechnology or Integration · 13 January 2026Provider of AI Review Assistant (MARA AI Review Assistant) integrated through Apaleo's open API. Enables automated review scoring, performance summaries, and draft guest responses, improving OTA visibility and conversion for hotel customers.
• DirectBookercoreTechnology or Integration · 23 October 2025Partner enabling hotels to integrate live availability and pricing data into AI search platforms like ChatGPT, supporting direct bookings that bypass online travel agencies. Part of initiative to capitalize on AI search platforms' growing role in travel research.
• The Hotels NetworkcoreTechnology or Integration · 23 October 2025Integration partner for connecting hotels with AI search platforms for direct booking capabilities. Enables live availability and pricing data integration into ChatGPT and similar platforms.
• Valk DigitalstrategicStrategic or Co-development Partner · 6 October 2025Valk Exclusief's dedicated technology arm building and deploying a fully integrated hospitality tech stack on Apaleo's API-first platform. In under 6 months, built and deployed custom systems including self-check-in kiosks, mobile key, ValkService, CRM, loyalty systems, and more across 10 champion hotels.
• Fraunhofer IAOstrategicStrategic or Co-development Partner · 13 August 2024Strategic partnership with Fraunhofer Institute for Industrial Engineering (IAO) to drive AI innovation in hospitality. Combines Apaleo's platform data with Fraunhofer IAO's research capabilities to develop AI solutions for the industry.

Scale indicators17 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Mews: Mews is a cloud-native, API-first property management system for hotels, hostels, and serviced apartments with a marketplace and payment processing. Closest direct competitor to Apaleo, both targeting modern independent hotels and chains with similar open-architecture positioning.
• Cloudbeds: Cloudbeds offers an all-in-one hospitality management suite (PMS, booking engine, channel manager, payments) aimed at independent hotels, hostels, and groups. Directly comparable in serving the underserved independent and mid-market segments with an integrated platform model.
• Guesty: Guesty is a property management platform focused on short-term rentals and serviced apartments with multi-unit management, channel management, and automation tools. Comparable to Apaleo's serviced apartment segment (Limehome, numa, Nestor Stay).

Broad incumbents

• Oracle Hospitality (OPERA Cloud): Oracle OPERA Cloud is the legacy enterprise PMS standard for large hotel chains and resorts, serving global hotel groups. Represents the incumbent Apaleo is displacing with citizenM and Valk Exclusief style migrations.
• Shiji Group: Shiji provides enterprise PMS, POS, and payment solutions for luxury hotels and chains globally, including the Infrasys and Shiji Enterprise platforms. Competes with Apaleo at the high end of the enterprise hospitality market.
• protel (by Planet): protel is an established on-premise and cloud PMS widely used in European hotels, part of Planet Payment's hospitality stack. A long-standing incumbent Apaleo competes against in mid-market European hotel deployments.
• SiteMinder: SiteMinder is a hotel commerce platform combining a channel manager, booking engine, and PMS targeting independent hotels and groups. Comparable on the distribution/booking side and as a competitor for independent hotel software stacks.

Emerging players

• Hotelkit: Hotelkit is a hotel operations and housekeeping software focused on staff coordination, task management, and internal communication. Tangentially competes with Apaleo's task automation and housekeeping workflow features.
• Fairmas: Fairmas provides revenue management and hotel financial planning software that integrates with major PMS systems. Comparable to Apaleo's revenue management integrations and partner ecosystem around pricing/yield.
• RMS Cloud: RMS Cloud is a cloud-based PMS targeting small to mid-sized hotels, motels, and holiday parks, primarily in Australia/New Zealand. Similar mid-market positioning with emphasis on ease of use, comparable to Apaleo's SMB target segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• GitHubgithub.com/apaleo
• Facebookfacebook.com/apaleoGmbH
• LinkedInlinkedin.com/company/apaleo
• Xx.com/apaleotech

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds4 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Apaleo