Convey
Convey is an Austin-based SaaS company founded in 2013 that provides a customer engagement and delivery platform, enhanced in 2025 with Powerley's BillWise AI for energy management and billing analytics targeting utility companies and large retailers.
- Company typePrivate
- Founded2013
- HeadquartersAustin, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Convey does
Convey is an Austin, Texas-based software company founded in 2013 that operates a customer engagement platform originally designed to transform customer delivery into a competitive advantage for the world's largest retailers. The company is privately held, headquartered in Austin, and has 51-100 employees. Per the firmographic description, Convey leverages proprietary intelligence to optimize delivery for retail customers; per the product and M&A data, the platform has been positioned to serve utility companies with AI-powered engagement, energy management, and billing prediction capabilities.\n\nIn October-November 2025, Convey announced the acquisition of Powerley, a SaaS company specializing in in-home energy management and AI-powered analytics. Through this deal, Convey added Powerley's BillWise AI tool to its platform, enabling utilities to improve customer satisfaction, optimize energy use understanding, and reduce call center volume across North America. The combined portfolio includes the Convey Customer Engagement Platform as the core product and BillWise AI as a sub-product for energy analytics and billing predictions. The technology stack centers on the unified platform with embedded AI-driven analytics for the utility vertical.\n\nConvey's business model is a B2B SaaS model targeting enterprise utility companies (the primary disclosed customer segment) and large retailers (implied by the firmographic description). Pricing is not publicly disclosed. The company has raised approximately $25.77M in total disclosed funding across five rounds from 2014 through June 2018, with investors including Techstars Ventures, Silverton Partners, RPM Ventures, NextGen Venture Partners, Capital Factory, Corsa Ventures, and Pario Ventures. Note: The aggregated input data contains an apparent thematic inconsistency between the original firmographic profile (retail delivery focus, 2013 founding) and the product/M&A data (utility customer engagement, Powerley acquisition 2025); this may reflect a business pivot, an adjacent vertical expansion, or aggregation across two entities sharing the Convey name.
Convey firmographics
Firmographics- Name
- Convey
- Website
- https://getconvey.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Convey is an Austin-based SaaS company founded in 2013 that provides a customer engagement and delivery platform, enhanced in 2025 with Powerley's BillWise AI for energy management and billing analytics targeting utility companies and large retailers.
- Ownership category
- akta.pro rank
Convey industry classification
Industry- Product category
- Last-Mile Delivery Experience Software
- NAICS
- Freight Transportation Arrangement (488510), Couriers and Express Delivery Services (492110)
- akta.pro primary industry
- Marketplace-Managed Parcel Delivery (In-House Seller Fulfillment) (TLAAAFAA)
- akta.pro secondary industry
- Returns-Enabled Standard Parcel (Integrated Forward + Reverse) (TLAAACAK)
Keywords
Where Convey is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Markets served
Convey business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Convey product offering
Product offeringCore offering
Convey provides a customer delivery experience platform that helps the world's largest retailers transform customer delivery into a competitive advantage. The platform delivers shipment visibility, delivery choice, and post-purchase customer engagement capabilities, leveraging unique intelligence to keep retail customers informed and engaged throughout the delivery lifecycle. The offering was expanded with the acquisition of Powerley's BillWise AI technology, which adds AI-powered analytics for usage understanding and billing predictions.
Product overview
Convey offers a unified utility customer engagement platform that helps utilities improve customer satisfaction and reduce call center volume. The platform was enhanced with the acquisition of Powerley, a SaaS company specializing in AI-powered home energy management. The portfolio includes the core Convey Customer Engagement Platform and the acquired BillWise AI tool for energy analytics and billing predictions.
Differentiator
Problem solved
Functional benefit
Products and services
- Convey Customer Engagement Platform Convey's core platform that enables utilities and large retailers to improve customer satisfaction, reduce call center volume, and enhance customer communication through shipment visibility, delivery choice, and post-purchase engagement capabilities.
- BillWise AI An AI-powered analytics tool acquired as part of the Powerley acquisition, designed to optimize energy use understanding and provide billing predictions for utility customers, extending Convey's customer engagement capabilities into predictive analytics.
Companies that use Convey
Customer profileSegments1 record
Ideal customer profiles1 record
Convey technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Convey partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- PowerleycoreConvey acquired Powerley, a SaaS company specializing in AI-powered home energy management. The acquisition aims to enhance Convey's customer engagement platform with Powerley's analytics tools and BillWise AI technology, enabling utilities to improve customer satisfaction and reduce call center volume.
Recent moves1 record
Expansion highlights3 records
Convey competitors and assessment
Company assessmentEmerging players
- Shippo: Shippo offers a shipping API and label platform that includes tracking pages and branded delivery notifications, partially overlapping with Convey's consumer-facing delivery visibility offering.
- Bringg: Bringg is a delivery orchestration platform used by large retailers and grocers to manage last-mile fulfillment, with overlapping capabilities in delivery execution and visibility.
- FarEye: FarEye provides a delivery management platform for shippers and 3PLs covering order orchestration, real-time tracking, and returns, addressing similar buyer personas as Convey.
Direct peers
- parcelLab: parcelLab operates a post-purchase experience platform for retailers featuring delivery tracking, returns management, and delivery communications — a direct competitor in the same retail delivery-experience category as Convey.
- Narvar: Narvar is a post-purchase experience platform offering delivery tracking, returns, and customer communications for major retailers — the closest direct peer to Convey in serving the world's largest retailers with delivery-intelligence software.
- Aftership: Aftership provides shipment tracking, delivery notifications, returns, and logistics analytics for e-commerce brands and retailers globally, overlapping directly with Convey's delivery-visibility and exception-management capabilities.
Broad incumbents
- project44: project44 is a global supply chain visibility platform with a dedicated eCommerce Logistics suite covering last-mile resolution, predictive delivery dates, and consumer visibility — a broader incumbent that now encompasses Convey.
- FourKites: FourKites provides end-to-end supply chain visibility across modes, including predictive ETA and last-mile visibility, serving large shippers and retailers comparable to Convey's enterprise customer base.
- Descartes Systems Group: Descartes offers a broad logistics technology suite including routing, transportation management, and customs — an incumbent with delivery-intelligence adjacency for large enterprise shippers.
- MetaPack (MPS Holdings / Blue Yonder): MetaPack, now part of Blue Yonder, historically provided delivery and returns management for large retailers and brands, operating in the same delivery-orchestration category Convey targets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights5 records
Customer concentration
Convey social profiles
Digital presenceConvey financial estimates
Financial estimateRevenue estimate
Valuation estimate
Convey leadership team
Management profileNumber of profiles
Profiles4 records
Convey funding detail
Funding detailFunding overview
Funding rounds5 records
Investors9 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Convey M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Convey
What does Convey do?
Convey provides a customer delivery experience platform that helps the world's largest retailers transform customer delivery into a competitive advantage. The platform delivers shipment visibility, delivery choice, and post-purchase customer engagement capabilities, leveraging unique intelligence to keep retail customers informed and engaged throughout the delivery lifecycle. The offering was expanded with the acquisition of Powerley's BillWise AI technology, which adds AI-powered analytics for usage understanding and billing predictions.
When was Convey founded?
Convey was founded in 2013. It employs 51 to 100 people.
Where is Convey based?
Convey is headquartered in Austin, United States, in the North America region.
Who are Convey's main competitors?
Emerging players on record are Shippo, Bringg and FarEye. Direct peers are parcelLab, Narvar and Aftership. Broad incumbents are project44, FourKites, Descartes Systems Group and MetaPack (MPS Holdings / Blue Yonder).
Does Convey have an API?
No public API is recorded for Convey.
What industry is Convey in?
Convey's product category is Last-Mile Delivery Experience Software. Its primary akta.pro industry code is TLAAAFAA, Marketplace-Managed Parcel Delivery (In-House Seller Fulfillment), with a secondary code of TLAAACAK, Returns-Enabled Standard Parcel (Integrated Forward + Reverse). Its NAICS code is 488510.