Linklive
LinkLive is an AI-native CCaaS and Digital-First Communications platform serving over 1,200 banks, credit unions, hospital systems, and government agencies. It delivers HITRUST r2-certified secure voice, video, chat, and AI virtual assistants through a proprietary stack distributed via NCR Voyix and CSI channel partnerships.
- Company typePrivate
- Founded2003
- HeadquartersMinneapolis, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Linklive does
LinkLive (legally Revation Systems, Inc.) is a privately held, AI-native cloud communications platform provider founded in 2003 and majority-owned by Invictus Growth Partners since March 2022. The company combines Contact Center as a Service (CCaaS) and Digital-First Communications (DCS) into a single platform built on its proprietary SAFEc architecture, delivering secure voice, video, chat, SMS, email, co-browse, desktop share, file share, and appointment scheduling through one interface. LinkLive owns 100% of its technology stack with no third-party plugins, hosts on AWS data centers in Ohio and Oregon, and holds HITRUST r2, SOC 2 Type 2, HIPAA, PCI DSS, GLBA, SEC, and Sarbanes-Oxley certifications.
The platform serves over 1,200 customers across highly regulated industries — primarily banks, credit unions, hospital systems, and government/social assistance organizations — with AI capabilities including Voice IVA, Chatbot IVA, Agent CoPilot, Knowledge Base, and a No-Code Journey Builder. Reported AI outcomes include 86% AI containment, 78% first-call resolution, 40% AHT reduction, and 50% cost reduction. LinkLive distributes through direct enterprise field sales, inside sales, and embedded OEM partnerships with NCR Voyix (preferred digital customer service provider, migrating hundreds of FI clients) and CSI (embedded in CSI digital banking for 400+ financial institutions), plus a technology integration with Kasisto for AI conversational banking.
Revenue is generated primarily through annual SaaS subscriptions across four tiered packages (CSI Embedded, Essential, Premium, All-in-One) with quote-based pricing. The company employs 51-100 people, supports 80 million+ digital banking users and 30 million+ patients, and operates exclusively in the United States. Following leadership changes in 2023 — including the appointment of John Lynch as CEO — LinkLive has focused on channel-driven expansion and AI capability deepening.
Linklive firmographics
Firmographics- Name
- Linklive
- Legal name
- Revation Systems, Inc.
- Website
- https://linklive.ai
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- LinkLive is an AI-native CCaaS and Digital-First Communications platform serving over 1,200 banks, credit unions, hospital systems, and government agencies. It delivers HITRUST r2-certified secure voice, video, chat, and AI virtual assistants through a proprietary stack distributed via NCR Voyix and CSI channel partnerships.
- Ownership category
- akta.pro rank
Linklive industry classification
Industry- Product category
- Cloud Contact Center as a Service (CCaaS)
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industry
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
Keywords
Where Linklive is headquartered
LocationHeadquarters
- HQ city
- Minneapolis
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Linklive business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription-based CCaaS and DCS Platform Licensing: LinkLive generates revenue primarily through recurring SaaS subscriptions. Customers pay for access to the LinkLive platform across tiers (Essential, Premium, All-in-One, and NCR/CSI Embedded packages). Pricing is quote-based and varies by organization size, channel count, and feature set. The platform supports multiple communication channels (voice, video, chat, SMS, email) bundled into unified packages.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | CSI Embedded Package — Chat and Desktop Share |
| Subscription | Annual | Essential Package — Core Digital Engagement Services |
| Subscription | Annual | Premium Package — Multi-Channel Contact Center |
| Subscription | Annual | All-in-One Package — Full CCaaS + Enterprise Communications |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels9 records
Linklive product offering
Product offeringCore offering
LinkLive sells an AI-native, cloud-based Contact Center as a Service (CCaaS) and Digital-First Communications (DCS) platform that unifies voice, video, chat, SMS, secure mail, co-browse, file share, and appointment scheduling under a proprietary SAFEc secure architecture. It is licensed primarily as recurring SaaS subscriptions to highly regulated organizations in finance, healthcare, government, and social assistance, and is also embedded into the NCR Voyix and CSI digital banking platforms via OEM partnerships.
Product overview
LinkLive is an AI-native, all-in-one customer engagement platform combining Contact Center as a Service (CCaaS) and Digital-First Communications (DCS) capabilities. The platform is built on LinkLive Core Services using the proprietary SAFEc architecture, which provides secure, encrypted communications for all mediums (voice, texting, video conferencing, co-browse, mail, file share, appointment scheduling, and digital office) in one pane of glass. The portfolio includes AI-powered modules like Agent CoPilot (real-time AI guidance for agents), Voice IVA and Chatbot IVA (AI virtual assistants), Knowledge Base (real-time knowledge retrieval), and Journey Engine (no-code journey builder for AI agents and workflows). Workforce Management, Appointment Scheduling, and Campaign Manager are additional add-on capabilities. LinkLive serves highly regulated industries including finance, healthcare, and social assistance, with over 1,200 clients trusting the platform.
Differentiator
Problem solved
Functional benefit
Products and services
- Contact Center as a Service (CCaaS) AI-native contact center platform that lets highly regulated industries securely connect with consumers across voice, chat, video, and digital channels while maintaining compliance with HIPAA, GLBA, SOC2, and other standards.
- Digital-First Communications (DCS) Secure, multichannel digital customer service platform enabling agents to support customers via chat, SMS, secure mail, video, co-browse, and desktop share, embedded into existing systems.
- LinkLive Core Services Foundational secure platform with pre-built workflows and the proprietary SAFEc architecture providing encrypted communications across all mediums (voice, video, chat, SMS, email, co-browse, file share, appointment scheduling).
- LinkLive Mobile Native mobile application for iOS and progressive web apps (Android coming soon) that enables secure, compliant voice and messaging for on-the-go enterprise, banking, and healthcare professionals, including location data for mileage reimbursement and field worker safety.
- Journey Engine
Quantifiable outcome
- 86% AI containment rate — AI handles 86% of interactions without human intervention
- +7 more outcomes
Companies that use Linklive
Customer profileNamed customers11 records
Segments11 records
Ideal customer profiles4 records
Linklive technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability10 records
Feature11 records
Linklive partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and strategic.
- NCR VoyixcoreNCR Voyix, a leading digital commerce business for financial services, partnered with LinkLive as the preferred digital customer service provider. NCR Voyix migrated hundreds of financial institution clients from legacy chat services to LinkLive Digital Messaging throughout 2024 and into 2025. NCR leads the migration with a dedicated operations team. The partnership gives financial institutions one integrated solution across all communications channels.
- CSI (Computer Services, Inc.)coreCSI expanded its partnership with LinkLive to embed LinkLive solutions into its digital banking platform available to 400+ financial institution customers. The partnership brings unique, essential digital engagement features such as chat, desktop share, appointment scheduling, and AI-powered chatbots to CSI customers. Three packages (CSI Embedded, Essential, Premium, All-in-One) are offered through CSI's channel.
- KasistocoreLinkLive expanded its partnership with Kasisto to embed KAI, Kasisto's digital experience platform for financial services, into the LinkLive platform. This deeper partnership combines LinkLive's secure, digital-first communications with Kasisto's KAI virtual financial assistant ('Gabby'). KAI manages 90% of digital conversations without human intervention, leading to 40% reduction in call volume. The combined platform helps financial institutions address staffing shortages and high customer expectations.
- United Way of Pennsylvania / PA 211strategicLinkLive partnered with United Way of Pennsylvania to deliver a complete customer engagement solution to the PA 211 network — a free, confidential, 24/7/365 service connecting Pennsylvanians with health and human services. LinkLive enables PA 211 agents to assist residents via text, phone, video, and live chat with real-time translation in multiple languages. Future enhancements include AI-powered workforce management and keyword recognition to guide agents through eligibility reviews.
- Kasisto (Initial Partnership)coreLinkLive and Kasisto announced their initial partnership in November 2022 to deliver AI-assisted customer experiences for financial institutions. The integration empowered financial institutions to provide personalized customer engagements across channels, devices, and financial products.
Scale indicators16 records
Recent moves7 records
Expansion highlights5 records
Linklive competitors and assessment
Company assessmentDirect peers
- Five9: Public, large-cap CCaaS provider offering cloud contact center software with AI/agent-assist capabilities. Direct competitor to LinkLive's CCaaS suite for mid-market and enterprise customers across regulated and non-regulated industries.
- NICE (CXone): Major CCaaS vendor (CXone/Maximum Scale) with deep analytics, WFM, and AI capabilities serving financial services, healthcare, and other regulated industries — directly comparable to LinkLive's regulated-vertical focus and AI roadmap.
- Genesys: Enterprise cloud and on-premises contact center platform with strong presence in banking, insurance, and healthcare. Competes head-to-head with LinkLive on AI-driven omnichannel routing, WFM, and journey orchestration.
- Talkdesk: Cloud-native CCaaS vendor with vertical-specific offerings (financial services, healthcare) and AI/autopilot capabilities. Closely comparable to LinkLive on AI-native architecture and regulated-vertical GTM motion.
- 8x8: Public CCaaS/UCaaS provider with omnichannel contact center, voice, and compliance features. Overlaps with LinkLive in regulated industries and embedded digital-banking-style integrations.
- RingCentral: Public UCaaS/CCaaS vendor with RingCX contact center product. Comparable to LinkLive on subscription omnichannel communications and channel/embedded partnerships, though less vertically specialized.
- Vonage (Ericsson): Communications platform with CCaaS offerings (Vonage Contact Center) now part of Ericsson's enterprise wireless business. Comparable to LinkLive on cloud communications, APIs, and omnichannel customer engagement.
Broad incumbents
- Cisco (Webex Contact Center): Broad incumbent offering Webex Contact Center alongside its collaboration suite. Competes with LinkLive in large enterprise CCaaS but is part of a much wider product portfolio rather than a regulated-vertical specialist.
Emerging players
- Cresta: AI-native contact center platform focused on agent-assist, generative AI, and real-time coaching. Comparable to LinkLive's Agent CoPilot and AI-containment narrative, but emerging rather than scaled.
- ASAPP: AI-native customer experience platform serving financial services, travel, and retail with AI agents and agent augmentation. Comparable to LinkLive on AI-first contact center architecture and regulated-vertical adoption.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Linklive social profiles
Digital presenceLinklive compliance and trust
Trust signalCompliance7 records
Linklive financial estimates
Financial estimateRevenue estimate
Valuation estimate
Linklive leadership team
Management profileNumber of profiles
Profiles5 records
Linklive funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Linklive M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Linklive
What does Linklive do?
LinkLive sells an AI-native, cloud-based Contact Center as a Service (CCaaS) and Digital-First Communications (DCS) platform that unifies voice, video, chat, SMS, secure mail, co-browse, file share, and appointment scheduling under a proprietary SAFEc secure architecture. It is licensed primarily as recurring SaaS subscriptions to highly regulated organizations in finance, healthcare, government, and social assistance, and is also embedded into the NCR Voyix and CSI digital banking platforms via OEM partnerships.
Is Linklive a public or private company?
Linklive is a private company. It is classified as private equity controlled and is currently operating.
When was Linklive founded?
Linklive was founded in 2003. It employs 51 to 100 people.
Where is Linklive based?
Linklive is headquartered in Minneapolis, United States, in the North America region.
How does Linklive make money?
One revenue line is on record: subscription-based CCaaS and DCS Platform Licensing.
Who are Linklive's main competitors?
Direct peers on record are Five9, NICE (CXone), Genesys, Talkdesk, 8x8, RingCentral and Vonage (Ericsson). Cisco (Webex Contact Center) is listed as a broad incumbent. Emerging players are Cresta and ASAPP.
Does Linklive have an API?
No public API is recorded for Linklive.
What industry is Linklive in?
Linklive's product category is Cloud Contact Center as a Service (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HLALABAH, Care Navigation, Referral & Digital Front Door Platforms. Its NAICS code is 54151 and its SIC code is 7372.