ViralMoment
ViralMoment is a Menlo Park-based AI company (founded 2021) that uses frame-by-frame multimodal computer vision, audio, and text analysis to surface trends, brand mentions, and reputation risks in short-form social video for enterprise brands and agencies; it was acquired by Sprinklr (NYSE: CXM) in May 2026.
- Company typePrivate
- Founded2021
- HeadquartersMenlo Park, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What ViralMoment does
ViralMoment is a Menlo Park, USA-based AI company, founded in 2021 and co-founded by Chelsie Hall (CEO) and Sheyda Demooei (CTO), that builds a social-video intelligence platform for enterprise brands and marketing agencies. Its core product applies frame-by-frame multimodal machine-learning — combining computer vision, machine listening, and natural-language processing — to user-generated short-form video on TikTok, Instagram Reels, and YouTube Shorts, extracting embedded objects, logos, audio, captions, on-screen text, sounds, and engagement signals rather than relying on hashtags, captions, and comments alone. The platform supports trend-spotting (TrendSurfer), reputation-risk detection, influencer/creator discovery, competitive share-of-voice benchmarking, and IP-recognition in UGC, and has been used across named engagements with Warner Bros, Coca-Cola, Delta Airlines, Starbucks, Nespresso, and DC Comics.
ViralMoment's commercial model is enterprise SaaS subscription with quote-based pricing sold through a demo/chat-led direct sales motion, supplemented by a self-serve login for registered users at discover.viralmoment.com and by project-based professional-services engagements (e.g., the Four Seasons Baby and DC Comics Fandome case studies). Demand generation runs primarily through case-study content, a 'ViralMoments' newsletter, LinkedIn, and earned media including Forbes coverage. The company was privately held, raised a single $2.5M seed round led by Supernode Global in January 2024 with participation from Carnegie Mellon University, Crush Ventures, Duo Partners, and Techstars, and operated with 11-50 employees prior to exit.
On May 28, 2026, Sprinklr (NYSE: CXM) acquired ViralMoment's assets (financial terms undisclosed) and is integrating the multimodal video/image/audio/text analysis into its Unified Customer Experience Management platform, positioning ViralMoment's technology as the visual-listening layer for Sprinklr's 1,600+ enterprise customers.
ViralMoment firmographics
Firmographics- Name
- ViralMoment
- Legal name
- ViralMoment, Inc.
- Website
- https://viralmoment.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- ViralMoment is a Menlo Park-based AI company (founded 2021) that uses frame-by-frame multimodal computer vision, audio, and text analysis to surface trends, brand mentions, and reputation risks in short-form social video for enterprise brands and agencies; it was acquired by Sprinklr (NYSE: CXM) in May 2026.
- Ownership category
- akta.pro rank
ViralMoment industry classification
Industry- Product category
- Social Video Analytics
- NAICS
- Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers (5162), Motion Picture and Video Industries (5121)
- akta.pro primary industry
- Generalist Short-Form Video Social Platforms (MPACAHAA)
- akta.pro secondary industries
- Short-Form Video Advertising & Brand Collaboration Platforms (MPACAHAH), Social Media Reputation & Community Management (MPAAAOAI), Video Understanding & Content Moderation (HDAAAEAF), Short-Form Live/Stories & Ephemeral Video Platforms (MPACAHAD), Social Media Management, Scheduling & Community Tools (BPAMALAJ)
Keywords
Where ViralMoment is headquartered
LocationHeadquarters
- HQ city
- Menlo Park
- HQ country
- United States
- HQ region
- North America
Markets served
ViralMoment business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Enterprise SaaS subscription: Recurring subscription revenue from brands and agencies licensing the ViralMoment platform for ongoing social video intelligence; sales are demo-led and contract-based, implying multi-year enterprise contracts with usage/scoped pricing.
- Professional services / case-study engagements: Custom analysis engagements (e.g., the Four Seasons Baby trend-surfing case study with bknown agency, DC Comics Fandome measurement) delivered as project work alongside the core platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Quote-based enterprise pricing — no public price list. |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
ViralMoment product offering
Product offeringCore offering
ViralMoment operates an AI-powered social video intelligence platform that analyzes user-generated short-form video content (TikTok, Instagram Reels, YouTube Shorts) frame by frame across visuals, audio, captions, on-screen text, embedded objects, logos, and sounds. It surfaces emerging cultural trends, brand mentions, influencer opportunities, and reputation risks for enterprise brands and agencies, and has tracked, analyzed, and generated insights for more than 1 billion videos.
Product overview
ViralMoment is offered as a single unified AI-powered social video intelligence and analytics platform — built around a core product (also called ViralMoment) that analyzes user-generated video content frame by frame across visuals, audio, captions, and on-screen text, supported by specialized use-case modules including the TrendSurfer trend-spotting tool, a Reputation Management module, an Influencer/Creator Finder module, a Competitive Benchmark module (illustrated via the BeerTok insights experience), an IP Recognition/Creative Strategy module, and a Hashtag & Challenge Tracker for vertical-specific trend tracking. The ViralMoments Newsletter is offered as a companion editorial product. Since Sprinklr's May 28, 2026 acquisition of ViralMoment's assets, the core ViralMoment technology and its supporting modules are being integrated into Sprinklr's Unified Customer Experience Management (Unified-CXM) platform as the multimodal (video, image, audio, text) listening layer.
Differentiator
Problem solved
Functional benefit
Products and services
- ViralMoment
Quantifiable outcome
- Users gained 6x as many followers as a randomized sample group by acting on ViralMoment trend alerts (skincare study).
- +2 more outcomes
Companies that use ViralMoment
Customer profileNamed customers6 records
Segments2 records
Ideal customer profiles2 records
ViralMoment technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability12 records
Feature6 records
ViralMoment partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered flagship / acquirer and minor.
- Sprinklr (NYSE: CXM)flagship / acquirerSprinklr announced the acquisition of ViralMoment's assets on May 28, 2026 (financial terms undisclosed). ViralMoment's frame-by-frame multimodal AI is being integrated into Sprinklr's Unified-CXM platform to extend it beyond text-centric listening into video, image, audio, and on-screen text analysis for Sprinklr's 1,600+ enterprise customers.
- bknown agencyminorCo-produced the 'Four Seasons Baby' TikTok trend case study with ViralMoment, which was featured on AdAge. The collaboration demonstrated ViralMoment's TrendSurfer capability and served as joint marketing content.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
ViralMoment competitors and assessment
Company assessmentDirect peers
- Brandwatch (Cision): Enterprise social-listening and consumer-intelligence platform with deep dashboards, trend detection, and influencer analytics — the closest text-centric incumbent whose capabilities ViralMoment was positioned to extend into video.
- NetBase Quid: AI-driven consumer and market-intelligence platform that combines social listening with advanced analytics, comparable to ViralMoment's trend-spotting and competitive-benchmarking proposition for enterprise brands.
- Talkwalker: Consumer-intelligence and social-listening platform that also invests in visual analytics and image recognition, directly comparable on the social-video intelligence proposition ViralMoment sells to enterprise brands.
- Sprinklr: Acquirer of ViralMoment and operator of the Unified-CXM platform that now houses ViralMoment's multimodal AI. Pre-acquisition, Sprinklr was the closest direct competitor in enterprise social listening; post-acquisition it is the parent that distributes the technology.
- Synthesio (Kantar): Enterprise social-intelligence platform owned by Kantar that combines social listening with audience and consumer insights — directly comparable to ViralMoment on the brand-and-agency intelligence proposition.
Broad incumbents
- Sprout Social: Social media management and analytics platform serving mid-market and enterprise brands; overlaps with ViralMoment on social content analytics and reporting, though less specialized in short-form video frame analysis.
- Meltwater: Global media-intelligence and social-listensing incumbent serving enterprise PR, communications, and marketing teams — overlaps with ViralMoment's brand-monitoring and reputation-management use cases at a broader portfolio level.
- Hootsuite: Large social media management suite used by brands and agencies for publishing and analytics; serves overlapping enterprise buyer personas though its depth of frame-level video analysis is shallower than ViralMoment's.
Emerging players
- Tubular Labs: Video audience intelligence platform focused on YouTube and cross-platform video measurement, directly adjacent to ViralMoment's video analytics and influencer-discovery capabilities in the short-form video space.
- CreatorIQ: Enterprise influencer marketing platform with discovery, analytics, and creator intelligence; overlaps with ViralMoment's Influencer/Creator Finder module on creator discovery inside short-form video communities.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
ViralMoment social profiles
Digital presenceViralMoment compliance and trust
Trust signalCompliance2 records
ViralMoment financial estimates
Financial estimateRevenue estimate
Valuation estimate
ViralMoment leadership team
Management profileNumber of profiles
Profiles2 records
ViralMoment funding detail
Funding detailFunding overview
Funding rounds2 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ViralMoment M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ViralMoment
What does ViralMoment do?
ViralMoment operates an AI-powered social video intelligence platform that analyzes user-generated short-form video content (TikTok, Instagram Reels, YouTube Shorts) frame by frame across visuals, audio, captions, on-screen text, embedded objects, logos, and sounds. It surfaces emerging cultural trends, brand mentions, influencer opportunities, and reputation risks for enterprise brands and agencies, and has tracked, analyzed, and generated insights for more than 1 billion videos.
Is ViralMoment a public or private company?
ViralMoment is a private company. It is classified as corporate owned and is currently acquired.
When was ViralMoment founded?
ViralMoment was founded in 2021. It employs 11 to 50 people.
Where is ViralMoment based?
ViralMoment is headquartered in Menlo Park, United States, in the North America region.
How does ViralMoment make money?
Two revenue lines are on record. Enterprise SaaS subscription is the primary driver. The others are professional services / case-study engagements.
Who are ViralMoment's main competitors?
Direct peers on record are Brandwatch (Cision), NetBase Quid, Talkwalker, Sprinklr and Synthesio (Kantar). Broad incumbents are Sprout Social, Meltwater and Hootsuite. Emerging players are Tubular Labs and CreatorIQ.
Does ViralMoment have an API?
No public API is recorded for ViralMoment.
What industry is ViralMoment in?
ViralMoment's product category is Social Video Analytics. Its primary akta.pro industry code is MPACAHAA, Generalist Short-Form Video Social Platforms, with a secondary code of MPACAHAH, Short-Form Video Advertising & Brand Collaboration Platforms. Its NAICS code is 5162.