Cloudbeds

Name

Cloudbeds

Legal name

Cloudbeds

Website

https://cloudbeds.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Hospitality Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions) (HDABAAAL)

Keywords

• Hospitality management software
• Property management system
• Hotel distribution platform
• Revenue management software
• Guest experience platform

Headquarters

HQ city

San Diego

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription Licensing (Platform Plans): Cloudbeds generates primary revenue through tiered subscription plans (Flex, One, Experience) that provide access to core platform modules including PMS, Payments, Channel Manager, Booking Engine, and Guest Experience. Each tier adds progressively more capabilities with Enterprise plans offering custom packages. Revenue is recurring in nature with monthly or annual billing cycles.
2. Revenue Marketing Add-ons: Premium add-on modules including Revenue Intelligence, Guest Marketing CRM, Digital Marketing, Websites, and Reputation Management are available as upsells to base platform customers, driving expansion revenue and land-and-expand dynamics.
3. Payment Processing: Integrated payment processing generates transaction-based revenue through payment processing fees. Cloudbeds Payments offers blended rates (fixed percentage plus per-transaction fee) and cost-plus pricing structures for high-volume properties, providing recurring transaction revenue.
4. Marketplace Partner Revenue: Revenue from integration partnerships and marketplace ecosystem includes partner onboarding fees and potentially revenue sharing arrangements with 450+ integration partners connecting their solutions to Cloudbeds customers.
5. Premium Support: Additional revenue from premium support packages offering faster response times and phone support for customers requiring enhanced service levels.
6. Professional Services: Onboarding services, custom training, and certified consultant network access provide professional services revenue for implementation and optimization support.

Pricing tiers

Go-to-market motion3 records

Distribution channels9 records

Marketing channels12 records

Core offering

Cloudbeds provides a unified, cloud-native hospitality management platform that connects a Property Management System (PMS), Channel Manager, Booking Engine, integrated Payments, Guest Experience suite, and Revenue Marketing tools on a single data model. The platform is enhanced by Signals AI, a proprietary causal AI foundation model that delivers demand forecasting, dynamic pricing, and personalized guest experiences for hotels, hostels, vacation rentals, and B&Bs across 150+ countries.

Product overview

Cloudbeds is a masterfully unified hotel management software (HMS) platform designed to streamline hotel operations, enhance guest experiences, and maximize revenue. The platform follows a platform-plus-modules architecture, combining a core Property Management System (PMS) with integrated distribution (Channel Manager, Booking Engine), payment processing (Cloudbeds Payments), guest experience (Guest Engagement Software), and revenue marketing solutions (Revenue Intelligence, Guest Marketing CRM, Digital Marketing, Websites, Reputation Management). All modules share a single unified data model, eliminating silos and enabling real-time synchronization. The platform is enhanced by Signals AI, Cloudbeds' proprietary causal AI foundation model processing 4+ billion data points per hour to power demand forecasting (up to 95% accuracy), dynamic pricing, and personalization across all modules. Additional capabilities include Ask Signals (conversational AI interface), Cloudbeds Insights (native BI), Cloudbeds Accounting (USALI-aligned), Spaces (meeting room inventory), Groups & Events, Cloudbeds Marketplace (450+ integrations), Cloudbeds Open API, Cloudbeds Labs (AI innovation hub), Cloudbeds University (training), Cloudbeds Compass (product releases), and the Cloudbeds Collection (curated 100-property showcase). The Cloudbeds Collection provides independent hoteliers within the network access to AI-driven loyalty tools via the Journey partnership. Pricing follows a tiered model: Flex (build your own stack), One (unified platform with distribution), Experience (adds guest experience), and Enterprise (custom packages). Serving over 26,000 properties across 150 countries.

Differentiator

Problem solved

Functional benefit

Brands

• Cloudbeds Intelligence: The hospitality industry's first 'smart hospitality engine' powered by causal and multimodal AI, unveiled at Passport User Conference October 2024. Projects to increase RevPAR by up to 15% and boost occupancy by up to 10%.
• Signals
• Engage
• Ask Signals
• Cloudbeds Labs
• Cloudbeds Collection

Products and services

• Property Management System (PMS) Cloud-native property management system providing day-to-day front desk operations including reservation management, guest profiles, housekeeping, group management, multi-property oversight, reporting, and mobile app access. Supports 4,000+ rooms and 30 concurrent users with real-time synchronization across the platform. For hotels, hostels, vacation rentals, and B&Bs.
• Channel Manager Hotel distribution management tool connecting properties to 450+ OTAs, wholesalers, GDS systems, and regional channels including Booking.com, Airbnb, Vrbo, and Expedia. Provides real-time rate and inventory synchronization with zero added commissions.
• Booking Engine Commission-free, mobile-first direct booking engine embedded on the hotel's website. Delivers a branded experience that keeps guests on the property website while maximizing direct bookings and occupancy with real-time sync to the PMS and channel manager.
• Cloudbeds Payments Integrated payment processing built natively into the PMS, supporting credit cards, mobile wallets (Apple Pay, Google Pay), Affirm, OXXO, tap-to-pay, and pay-by-link. PCI DSS Level 1 certified with automated reconciliation, chargeback management, and 3D Secure authentication.
• Guest Experience Suite Comprehensive guest experience suite including AI-powered chatbot, unified guest messaging inbox (SMS, email, WhatsApp, Booking.com, Expedia, Airbnb), digital check-in, kiosk self-service, guest portal for upsells, and tickets and tasks for team coordination.
• Revenue Intelligence AI-powered revenue optimization powered by Signals causal AI model. Processes 4+ billion data points per hour to provide demand forecasting with up to 95% accuracy up to 90 days out, dynamic pricing recommendations, and real-time market intelligence.
• Guest Marketing CRM Email marketing and guest relationship platform turning one-time guests into repeat bookers. Features smart email campaigns and templates, unified guest profiles, campaign opportunity surfacing, and guest segmentation.
• Digital Marketing Direct booking advertising suite including metasearch campaign management, Google Performance Max, and retargeting for guests who intended to book. Real-time data-driven attribution with claims of 10x ROI on advertising campaigns.
• Cloudbeds Websites Conversion-optimized, hospitality-specific website builder powered by AI. Seamlessly connects booking engine, guest communications, and upsells. Generates websites from data already in Cloudbeds PMS.
• Reputation Management Review monitoring and response platform aggregating guest sentiment from multiple sources with AI-powered insights and automated response capabilities.
• Signals AI Cloudbeds' proprietary causal AI foundation model developed exclusively for hospitality. Processes over 4 billion data points per hour to power demand forecasting, dynamic pricing, guest personalization, and real-time market intelligence across the entire platform.
• Ask Signals Conversational AI interface built on Cloudbeds' unified hospitality intelligence architecture. Allows hotel teams to query operational, guest, and revenue data through natural language prompts without manually searching multiple systems.
• Cloudbeds Open API Public Open API enabling developers to build custom modules and functionality tailored to unique hotel operations. Part of a 450+ integration partner ecosystem used by hospitality operators to build custom applications and connect proprietary systems.
• Cloudbeds Insights Native business intelligence solution built directly into the PMS, providing real-time data access, custom reporting, multi-property performance analysis, and hospitality-specific metadata enrichment.
• Groups and Events Module Group sales and event management module for managing group bookings. Includes quote creation, rooming list bulk uploads, shoulder date management, advanced allotment capabilities, and real-time data syncing with Tripleseat integration.
• Spaces Space management module for managing meeting rooms, ballrooms, cabanas, and rentable assets. Includes purpose-built inventory, flexible configurations, hourly/half-day/multi-day reservations with customizable pricing, and a dedicated Spaces Calendar.

Quantifiable outcome

• 25% average increase in direct bookings with Cloudbeds Websites, Booking Engine, and Guest Marketing CRM
• +13 more outcomes

Named customers19 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration24 records

AI capability11 records

Feature10 records

Partnerships

16 partnerships are on record, tiered flagship, core and minor.

• VacatiaflagshipTechnology or Integration · 25 June 2026Cloudbeds showcased Vacatia as a case study at HITEC demonstrating how hospitality operators can reduce technology fragmentation using Cloudbeds Open API platform. Vacatia manages nearly 60 independent resorts across US and Caribbean with 11,000+ units and 500,000 owners. The partnership connected Vacatia's proprietary timeshare technology with unified hospitality platform while completing major rollouts spanning 4,800+ rooms in Orlando and Las Vegas. The partnership positions Vacatia to prepare for future AI applications by creating connected systems foundation.
• RateTiger by eRevMaxcoreChannel Partner/ Reseller/ Distributor · 16 June 2026Strategic global partnership integrating RateTiger's distribution network into Cloudbeds Marketplace, enabling joint hotel customers to access hundreds of OTAs and GDS providers. The integration supports properties across Europe, Asia, and Middle East including UK, Germany, UAE, and Saudi Arabia, helping hotels expand distribution, increase visibility, and optimize revenue by reducing complexity of managing multiple distribution partners.
• TripleseatcoreTechnology or Integration · 15 June 2026Two-way integration connecting Tripleseat's event sales platform with Cloudbeds' Groups & Events module for hotels. The integration automates group workflows, enables real-time data syncing, and reduces manual data entry across sales, reservations, and operations teams. Partnership follows Cloudbeds Compass Spring 2026 platform release and helps hoteliers manage high-value group and event bookings more efficiently.
• JourneyflagshipStrategic or Co-development Partner · 11 June 2026Strategic partnership integrating Journey's AI-driven loyalty engine into Cloudbeds platform, giving independent hoteliers within Cloudbeds Collection access to loyalty program capabilities rivaling major hotel chains. Partnership enables properties to offer unified rewards currencies and instant rewards exclusively through direct booking channels. Collaboration positions as industry-first shared loyalty ecosystem enabling independent properties to compete at scale while maintaining brand identity and guest data ownership. CEOs framed as building 'Independent Super-Brand' to compete with traditional hotel chains and OTAs.
• DinguscoreChannel Partner/ Reseller/ Distributor · 29 April 2026Strategic partnership integrating hotel property management systems with Dingus' distribution and connectivity solutions creating unified ecosystem for hotel operations. Collaboration focuses on expanding access to distribution channels particularly in Spain and Latin America while helping hotels optimize revenue through improved channel performance and pricing accuracy. Partnership combines Cloudbeds' global platform reach with Dingus' regional expertise across 1,500+ hotels in 48 countries.
• Protel Bilgisayar A.ŞcoreChannel Partner/ Reseller/ Distributor · 29 March 2026Strategic reseller partnership with Protel Bilgisayar A.Ş, the leading hospitality technology provider in Turkey. Partnership expands Cloudbeds' unified platform for hotel operations, revenue optimization, and guest engagement across Turkey and Northern Cyprus, leveraging Protel's three decades of local market expertise and established reputation among mid and upper-market hotel segments. Supports local hoteliers with modern cloud-native tools for independent hotels, hostels, and vacation rentals as Turkey's tourism sector undergoes digital evolution.
• HTS (Hopper Technology Solutions)coreTechnology or Integration · 23 March 2026Cloudbeds partnership with HTS to offer Cancel for Any Reason (CFAR) product for hotels. Product enables guests to select refundability levels at booking and receive instant cancellations through AI-driven self-service automation. Integration covers hotels across 190+ countries with high single-digit attach rates and 95% customer satisfaction. Creates new ancillary revenue stream for hotel partners while HTS manages cancellation processes.
• Climber RMS (Revenue Analytics)coreTechnology or Integration · 25 February 2026Expanded integration enabling hotels using Cloudbeds PMS to access Climber RMS automated pricing recommendations, real-time market intelligence, and continuous AI-driven learning capabilities. Integration allows hotel teams to automate pricing decisions or manage them manually through Climber's decision interface with claims of measurable incremental revenue within weeks of launch. Partnership showcased at BTL 2026.
• JumbonlinecoreChannel Partner/ Reseller/ Distributor · 19 January 2026Partnership integrates Cloudbeds' property management and distribution capabilities with Jumbonline's B2B network of over 2,500 travel agents across 37 destinations. Integration enables hotels to automatically distribute rates, availability, and inventory across multiple channels in real-time, eliminating manual processes and reducing overbooking risk while processing up to one billion searches daily with sub-millisecond response times. Covers key destinations including Spain, Turkey, France, and United States.
• Flip.tominorGTM or Marketing Partner · 3 September 2025Partnership enabling Cloudbeds' hotel customers to access Flip.to's travel marketing platform to reach and inspire travelers. Integration helps hotels convert audiences at every stage of traveler journey from dreaming phase through planning with real-time tracking of impact on reservations and direct revenue.
• RateGaincoreTechnology or Integration · 1 July 2025Integration partnership enhancing hospitality distribution with AI-powered capabilities through RateGain's distribution technology.
• Cloudbeds LabsflagshipStrategic or Co-development Partner · 16 April 2025Launch of Cloudbeds Labs, a dedicated innovation hub to accelerate AI adoption in hospitality sector. Initial products include Signals (causal AI platform for revenue and marketing optimization with up to 96% demand forecasting accuracy 180 days out) and Engage (AI voice concierge handling guest inquiries in five languages). Positioned as full-scale industry shift targeting high OTA commissions and labor costs while enabling direct bookings.
• DuettocoreTechnology or Integration · 3 March 2025Strategic partnership with Duetto for revenue optimization and distribution channel insights. Partnership released Hotel Market Pulse report revealing distribution channel shifts and rising price sensitivity impacting global hotel performance.
• SabrecoreTechnology or Integration · 25 February 2025Strategic partnership with Sabre providing distribution connectivity and GDS integration for Cloudbeds hotel customers.
• STS Cloud (SalesAndCatering.com)coreTechnology or Integration · 9 October 2024Two-way integration combining Cloudbeds' PMS with STS Cloud's event management and sales capabilities for hotels, resorts, and conference centers. Integration enables real-time data syncing, prevents overbookings, automates room block management, and allows hotel staff to manage contracts and event orders from any device. Optimizes revenue from group bookings and enhances operational efficiency.
• MiraiminorChannel Partner/ Reseller/ Distributor · 1 October 2024Strategic partnership to enhance hotel booking, distribution, and marketing capabilities through integrated technology and marketing tools for improved direct bookings and operational efficiency.

Scale indicators14 records

Recent moves10 records

Expansion highlights6 records

Emerging players

• Duetto: Duetto is a revenue management system for hotels and casinos providing dynamic pricing and Open Pricing strategies. It is also a Cloudbeds integration partner (co-released Hotel Market Pulse report), indicating both partnership and partial overlap with Cloudbeds Revenue Intelligence.
• Lighthouse (formerly OTA Insight): Lighthouse is a revenue intelligence and commercial platform for the hospitality industry offering market intelligence, rate parity monitoring, and pricing recommendations. It competes with Cloudbeds Revenue Intelligence module and is increasingly positioning as a broader commercial platform.

Direct peers

• Hotelogix: Hotelogix is a cloud-based hotel property management system serving independent hotels, hotel chains, and hostels globally. It competes with Cloudbeds across mid-market hospitality with comparable PMS, channel manager, and booking engine capabilities.
• Guesty: Guesty is a property management platform specializing in short-term rentals and vacation rental operators. It competes with Cloudbeds for the vacation rental and alternative accommodation customer segment with similar channel management and guest communication capabilities.
• SiteMinder: SiteMinder (ASX: SDR) is a publicly listed competitor offering a hotel channel manager and commerce platform connecting properties to 400+ distribution channels. It directly competes with Cloudbeds Channel Manager and Booking Engine, with overlapping customer segments in independent hotels globally.
• Little Hotelier: Little Hotelier is an all-in-one cloud platform specifically targeting small hotels, B&Bs, and guesthouses (typically under 30 rooms). It competes with Cloudbeds in the SMB hospitality segment with similar PMS, channel manager, and booking engine functionality.
• Mews: Mews is a direct competitor offering a cloud-native hospitality management platform targeting hotels, hostels, and serviced apartments. Both companies compete head-to-head for independent and boutique hotels with unified PMS, payment, and guest experience capabilities, and both have raised significant venture funding in recent years.
• Shiji Group (including Protel): Shiji Group owns Protel, which competes with Cloudbeds as a PMS for hotels and food service, and operates Hotel Cloud and other hospitality platforms. Protel is also a Cloudbeds reseller in Turkey, indicating both competition and partnership dynamics in EMEA markets.

Others

• Sabre Hospitality: Sabre Hospitality provides SynXis, a global distribution and CRS platform for hotels, and is a Cloudbeds GDS integration partner. While not a direct PMS competitor, it competes in the broader hospitality technology stack and provides critical distribution connectivity that Cloudbeds integrates with.

Broad incumbents

• Oracle OPERA Cloud: Oracle OPERA Cloud is the enterprise incumbent property management system used by global hotel chains and large hospitality groups. It competes with Cloudbeds in the enterprise hotel segment and serves as the legacy platform that independent hotels migrate from to modern cloud solutions like Cloudbeds.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights7 records

Customer concentration

• Xx.com/Cloudbeds
• YouTubeyoutube.com/channel/UCyfR7GappZBy-uziWO9WLdQ
• Facebookfacebook.com/1469992973221649
• LinkedInlinkedin.com/company/cloudbeds/?trk=company_name
• Instagraminstagram.com/Cloudbeds

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds8 records

Investors15 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cloudbeds