Trackforce
Trackforce is a SaaS provider of security workforce management software, unifying guard operations, scheduling, incident reporting, and back-office finance for corporate security teams and contract guard firms across 50+ countries.
- Company typePrivate
- Founded2000
- HeadquartersSan Diego, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Trackforce does
Trackforce is a SaaS provider of security workforce management software, founded in 2000 and headquartered in San Diego. The company operates the TrackTik and GuardTek platforms (with Silvertrac as a legacy brand) to unify front-line guard operations with back-office finance for both corporate security teams and contract security service providers. Core capabilities include guard tour tracking (NFC, QR, geolocation), incident reporting, scheduling, attendance, contracts, invoicing, payroll integration, and a Command Center that consolidates alarms, video, access control, and dispatch. Modular pricing per active guard per month underpins a recurring SaaS model, distributed via direct enterprise sales, inside sales, and self-serve product tours.
The technology stack is built on AWS with a multi-region architecture, 99.9% uptime SLA, and an API-first design that connects to payroll (ADP, Paycor), accounting (QuickBooks, Sage Intacct), BI tools (Tableau, Power BI, Looker Studio), ERP/CRM, biometrics, drones/robotics, and access/alarm systems. The BOSS (Back Office Operating System Suite) module automates the shift-to-invoice workflow, with customer-reported outcomes including 57.7% average time savings on scheduling, 90% payroll upload time reduction, and 100% shift-hour accuracy. In 2025 Trackforce added ReportPro AI, an AI-powered incident reporting and compliance automation feature, and earned a place on the Inc. 5000.
The company serves 3,000+ BOSS customers spanning 50+ countries and 55+ languages, with named enterprise logos including Airbus, BNP Paribas, HSBC, IKEA, Garda World, Mandarin Oriental Hotel Group, JLL, Christie's, Dior, Renault Group, Yale University, and Hunterdon Healthcare. Go-to-market is sales-led with dedicated solution specialists by vertical (Financial Services, Healthcare, Higher Education, Hospitality, Manufacturing, Oil & Gas, Property Management, Public Safety, Retail), supplemented by thought-leadership content such as the annual Physical Security Operations Benchmark Report and the Trackforce Academy certification program. The only disclosed funding event is a $7.4 million round led by Five Elms Capital in January 2017.
Trackforce firmographics
Firmographics- Name
- Trackforce
- Website
- https://trackforce.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Trackforce is a SaaS provider of security workforce management software, unifying guard operations, scheduling, incident reporting, and back-office finance for corporate security teams and contract guard firms across 50+ countries.
- Ownership category
- akta.pro rank
Trackforce industry classification
Industry- Product category
- Security Workforce Management Software
- NAICS
- Computer Systems Design and Related Services (54151), Security Systems Services (56162)
- SIC
- Services-Computer Programming Services (7371)
- akta.pro primary industry
- Field Service Management (FSM) & Dispatch Platforms (HDAEALAM)
- akta.pro secondary industry
- Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)
Keywords
Where Trackforce is headquartered
LocationHeadquarters
- HQ city
- San Diego
- HQ country
- United States
- HQ region
- North America
Markets served
Trackforce business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Platform Subscription: Cloud-based security workforce management platform subscription. BOSS module is priced per active guard, per month with volume tiers. Platform includes TrackTik and GuardTek solutions.
- Module-based Pricing: Modular approach allowing customers to purchase specific modules (Scheduling, Contracts & Invoicing, Leave Management, Lone Worker) separately or as bundle. Implementation fees for onboarding support.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | BOSS - Back Office Operating System Suite |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Trackforce product offering
Product offeringCore offering
Trackforce provides a cloud-based SaaS platform for managing physical security operations, delivered primarily through two product brands: TrackTik and GuardTek. The platform connects front-line guard activities (tour tracking, mobile patrol, incident reporting, lone worker protection) with back-office functions (scheduling, attendance, contracts, invoicing, payroll preparation) into a single shift-to-invoice workflow. It targets contract security firms and corporate security departments with capabilities such as Command Center for alarm/video/dispatch consolidation, AI-powered incident reporting, and an open API ecosystem for ERP/CRM/BI integrations.
Product overview
Trackforce offers a unified platform-plus-modules architecture centered on two main product brands: TrackTik (cloud-based security workforce management platform) and GuardTek (comprehensive guard management software suite). The TrackTik platform serves both enterprise corporate security teams and security service providers with core modules including Security Operations (guard touring, mobile patrol, incident reporting), Business Administration (scheduling, payroll, invoicing), Business Intelligence (analytics, dashboards), and Command Center (unified dispatch and monitoring). GuardTek provides the underlying product line for guard management, tour systems, and incident reporting. Both platforms share an open API ecosystem for integrations and connect to supplementary modules like BOSS (Back Office Operating System Suite) for shift-to-invoice automation. ReportPro AI adds AI-powered intelligent incident reporting and automated compliance tracking across the portfolio.
Differentiator
Problem solved
Functional benefit
Brands
- TrackTik: Security workforce management platform for corporate security teams and service providers, featuring guard tour management, incident reporting, scheduling, payroll, and analytics.
- GuardTek
- Silvertrac
- BOSS
- ReportPro AI
Products and services
- TrackTik Cloud-based security workforce management platform providing end-to-end solutions for corporate security teams and security service providers; connects front-line and back-office systems through an open API ecosystem with modules for guard management, scheduling, payroll, analytics, and incident reporting.
- GuardTek Security guard software product line offering comprehensive guard management, incident reporting, command center, HR management, security guard tour system, and time/labor management capabilities for security operations.
- ReportPro AI AI-powered product for intelligent incident reporting and automated compliance tracking that eliminates manual reporting burdens while enhancing accuracy and accountability in security workforce operations.
- Silvertrac Security software platform operated as a sub-brand within the Trackforce portfolio, providing security operations and guard management functionality.
Quantifiable outcome
- 57.7% average time savings on scheduling tasks for firms using BOSS
- +4 more outcomes
Companies that use Trackforce
Customer profileNamed customers21 records
Segments11 records
Ideal customer profiles2 records
Trackforce technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability6 records
Feature6 records
Trackforce partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Security Industry AssociationscoreTrackforce partners with key security industry associations across the globe to shape industry standards and advance security workforce management practices.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Trackforce competitors and assessment
Company assessmentBroad incumbents
- ServiceTitan: A leading field service management platform serving trades and service contractors. While not security-specific, it competes for the same scheduling, dispatch, and mobile workforce use cases that Trackforce serves in the security guard services vertical.
- Deputy: Workforce management and scheduling platform used across multiple shift-based industries. Competes with Trackforce's scheduling, attendance, and time-tracking modules for security service providers and corporate security teams.
- Salesforce Field Service: Enterprise field service management capability within the Salesforce platform. Targets large enterprise customers requiring scheduling, dispatch, and mobile workforce capabilities — overlapping with Trackforce's enterprise security operations deployments.
- Honeywell Workforce Management: Enterprise workforce management suite from a large industrial technology incumbent. Competes for enterprise security operations accounts with broader portfolio offerings including access control and video surveillance integration.
Direct peers
- Novagems: A direct competitor offering guard management software for security service providers, with scheduling, tour tracking, and incident reporting features that closely parallel TrackTik and GuardTek offerings.
- Patrol Points: Security guard patrol management software providing checkpoint tracking, incident reporting, and scheduling for security guard companies — directly overlapping with Trackforce's Mobile Patrol and Security Operations modules.
- Recon Dynamics: Guard tour and security officer management solution offering mobile checkpoint verification, incident reporting, and reporting dashboards for security service providers, directly competing with Trackforce's Guard Tour System.
- Guardso: Security guard management software for contract security companies, providing scheduling, billing, payroll, and incident tracking — competing directly with Trackforce's BOSS and Business Administration modules.
Emerging players
- When I Work: Shift-based workforce management platform serving SMB and mid-market employers including security firms. Competes for the scheduling and time-tracking use case at the lower end of Trackforce's market.
- Connecteam: Mobile-first employee management app for deskless workforces including security guards, offering scheduling, time tracking, and communication features that overlap with parts of Trackforce's platform.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Trackforce social profiles
Digital presenceTrackforce financial estimates
Financial estimateRevenue estimate
Valuation estimate
Trackforce leadership team
Management profileNumber of profiles
Trackforce funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Trackforce M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Trackforce
What does Trackforce do?
Trackforce provides a cloud-based SaaS platform for managing physical security operations, delivered primarily through two product brands: TrackTik and GuardTek. The platform connects front-line guard activities (tour tracking, mobile patrol, incident reporting, lone worker protection) with back-office functions (scheduling, attendance, contracts, invoicing, payroll preparation) into a single shift-to-invoice workflow. It targets contract security firms and corporate security departments with capabilities such as Command Center for alarm/video/dispatch consolidation, AI-powered incident reporting, and an open API ecosystem for ERP/CRM/BI integrations.
Is Trackforce a public or private company?
Trackforce is a private company. It is classified as venture growth investor backed and is currently operating.
When was Trackforce founded?
Trackforce was founded in 2000. It employs 11 to 50 people.
Where is Trackforce based?
Trackforce is headquartered in San Diego, United States, in the North America region.
How does Trackforce make money?
Two revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are module-based Pricing.
Who are Trackforce's main competitors?
Broad incumbents on record are ServiceTitan, Deputy, Salesforce Field Service and Honeywell Workforce Management. Direct peers are Novagems, Patrol Points, Recon Dynamics and Guardso. Emerging players are When I Work and Connecteam.
Does Trackforce have an API?
Yes. Trackforce offers an open API ecosystem that enables seamless integration with existing systems and applications. The platform provides customizable analytics reporting, data-replication tools, and APIs to enable connections to other business-critical systems. Features include automated, scheduled data replication to cloud environments and seamless connectivity with external BI and analytics platforms. Developer documentation is at evolution.tracktik.com/customized-dashboards.
What industry is Trackforce in?
Trackforce's product category is Security Workforce Management Software. Its primary akta.pro industry code is HDAEALAM, Field Service Management (FSM) & Dispatch Platforms, with a secondary code of HDAEAHAA, Workflow & Case Management (Human-Centric BPM). Its NAICS code is 54151 and its SIC code is 7371.