AI Rudder
- Company typePrivate
- Founded2019
- HeadquartersSingapore, Singapore
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
AI Rudder firmographics
Firmographics- Name
- AI Rudder
- Legal name
- AIRudder Pte Ltd.
- Website
- https://airudder.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
AI Rudder industry classification
Industry- Product category
- Conversational AI Platform
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)
Keywords
Where AI Rudder is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Offices10 records
Markets served
AI Rudder business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Usage-based AI Voice/Chat Subscription: Pay only for what you need with no fixed fees. Deploy and customize AI voice assistants within weeks. SaaS-style access to AI Voice Agent, AI Chat Agent, BotLab, Omnichannel and AICC platforms with consumption-based pricing for enterprise call volumes.
- Enterprise Multi-product SaaS Platform: Recurring enterprise platform subscriptions across the AI Rudder product suite (Voice Agent, Chat Agent, BotLab, Omnichannel, AICC), with customers such as Adira Finance, AmBank, CIMB Niaga, Kredivo, Megacable and Julo paying for multi-year enterprise engagements.
- Professional Services & Implementation: Custom AI agent design, training and deployment through BotLab plus integration with customer contact centers, CRM and helpdesk systems. Delivered by partner ecosystem including Asticom, Telkomsel, Indosat, Globe, Alibaba Cloud and DT Asia.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Usage-based AI Voice Agent with no fixed fees |
| Other | Annual | BotLab platform with clear predictable pricing |
Go-to-market motion4 records
Distribution channels8 records
Marketing channels8 records
AI Rudder product offering
Product offeringCore offering
AI Rudder develops a conversational AI platform that automates enterprise voice and chat customer interactions at scale. Its core products include AI Voice Agent and AI Chat Agent powered by proprietary ASR, NLU, TTS, and LLM (including its own Voyager LLM) technologies, supported by the BotLab low-code agent builder, Omnichannel unified inbox, and AICC (AI Contact Center) for end-to-end customer engagement automation across 20+ languages.
Product overview
AI Rudder delivers a conversational AI platform-plus-modules architecture centered on five integrated products: AI Voice Agent (human-like voice automation), AI Chat Agent (chat automation across digital channels), BotLab (no-code AI agent builder with Flow Studio and RAG Studio), Omnichannel (unified inbox across voice, chat, email, and social), and AICC / AI Contact Center (end-to-end contact center automation). Together these modules combine ASR, NLU, TTS, and LLM technologies (ChatGPT, Gemini, or AI Rudder's proprietary Voyager LLM) to deliver multilingual, compliant customer engagement at scale for enterprises across banking & finance, insurance, logistics, BPO, telecommunications, FMCG, and e-commerce. The platform supports use cases including loan collection, KYC verification, telemarketing, customer service, and quality assurance, and is officially certified to ISO 27001 and SOC 2 Type II.
Differentiator
Problem solved
Functional benefit
Brands
- VoiceGPT: AI-powered conversational AI customer service technology launched by AI Rudder in Indonesia on June 8, 2023, introducing a new generation of conversational AI for enterprise communication.
Products and services
- AI Voice Agent An intelligent voice automation solution that handles repetitive enterprise calls such as reminders, collections, verifications, KYC, telemarketing, and surveys. Powered by in-house ASR, NLU, and LLM, it understands intent, adapts tone, and responds contextually in real time across 20+ languages and dialects including Bahasa, Mandarin, Thai, Hindi, Tamil, Filipino, Vietnamese, and English. Targets enterprise customers in banking, finance, insurance, telecom, BPO, logistics, and FMCG.
- AI Chat Agent A multilingual AI chatbot that delivers personalized conversations across digital channels including web, mobile, WhatsApp, and messaging apps. Powered by NLU and LLM, it handles inquiries, transactions, and support requests with capabilities including FAQ retrieval, OCR for image input, voice command handling, sentiment/emotion detection, and intelligent handoff to human agents via AICC. Targets enterprise customers seeking omnichannel digital engagement.
- BotLab An all-in-one low-code AI agent creation and management platform enabling enterprises to build, train, and deploy custom AI voice and chat agents. Includes Flow Studio and RAG Studio for no-code agent design and knowledge retrieval, with LLM flexibility supporting ChatGPT, Gemini, and AI Rudder's proprietary Voyager LLM. Certified to ISO 27001 and SOC 2 Type II.
- Omnichannel An omnichannel customer engagement platform that unifies voice, chat, email, and social channels in a single interface. Features include unified inbox, AI-powered routing engine, live agent handoff, real-time analytics, LLM-based sensitive word/intent detection, and intelligent summarization from every conversation for enterprise customer service teams.
- AICC (AI Contact Center) An AI-driven contact center platform featuring predictive dialing, AI quality assurance with 100% interaction coverage, agent assist with real-time recommendations, ticket management, smart routing, sentiment analysis, and an omnichannel dashboard. Combines voice, chat, and digital channels with LLM-powered agent assistance for enterprise-scale customer engagement.
- VoiceGPT VoiceGPT is AI Rudder's conversational AI product generation that integrates large language model technology into enterprise voice agents, enabling more natural, context-aware automated customer conversations. Launched in Indonesia as a groundbreaking conversational AI technology for AI-powered customer service.
Quantifiable outcome
- Up to 80% cost saving (Kredivo case study)
- +12 more outcomes
Companies that use AI Rudder
Customer profileNamed customers31 records
Segments8 records
Ideal customer profiles4 records
AI Rudder technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability16 records
Feature9 records
AI Rudder partnerships and signals
Strategic signalPartnerships
19 partnerships are on record, tiered flagship tech partner, major partner, flagship channel partner, flagship bpo partner, major strategic partner, minor partner, flagship platform partner, flagship banking customer partner and flagship finance customer partner.
- Alibaba Cloudflagship tech partnerAlibaba Cloud is a strategic technology and channel partner of AI Rudder, providing cloud infrastructure, customer success stories, and joint go-to-market. Featured as 'Alibaba Cloud Customer Success Stories' on Alibaba Cloud's site.
- Huaweimajor partnerHuawei is listed as one of AI Rudder's trusted partners, supporting technology integration and market reach.
- Telkomselflagship channel partnerIndonesia's largest telecom operator is a trusted channel partner of AI Rudder, enabling reach into Indonesian enterprise and BPO customers.
- Indosatflagship channel partnerIndonesian telecom operator listed as trusted partner. AI Rudder and Indosat Business forged a partnership on July 30, 2025 to accelerate digital and business transformation across Indonesia through AI-powered voice solutions.
- Globeflagship channel partnerPhilippine telecom operator Globe is a trusted partner of AI Rudder. Its BPO subsidiary Asticom has partnered with AI Rudder (announced November 2024) to deploy voice AI in Philippine BPO operations.
- Asticomflagship bpo partnerAnnounced in November 2024, Asticom (Globe Telecom's BPO arm) joined forces with AI Rudder to revolutionize customer experience in the Philippines, including a separate partnership with AI Rudder and Rudder to deploy voice AI in BPO operations.
- TM Onemajor partnerTM One (Telekom Malaysia One) is listed as a trusted partner of AI Rudder, supporting reach into Malaysian enterprise customers.
- Ecentrixmajor partnerEcentrix is listed as a trusted partner of AI Rudder. PT Intelix Global Crossing is part of the eCentrix Group, which AI Rudder partnered with on October 26, 2025 for AI-driven digital transformation in Indonesia.
- PT Intelix Global Crossing (Intelix)major strategic partnerStrategic partnership announced October 26, 2025 between AI Rudder and PT Intelix Global Crossing (part of the eCentrix Group) to accelerate AI-driven digital transformation in Indonesia.
- Eastern Communicationsminor partnerEastern Communications is listed as a trusted partner of AI Rudder.
- DT Asiaminor partnerDT Asia is listed as a trusted partner of AI Rudder.
- Nexusminor partnerNexus is listed as a trusted partner of AI Rudder.
- HPTminor partnerHPT is listed as a trusted partner of AI Rudder.
- Voicesminor partnerVoices is listed as a trusted partner of AI Rudder.
- Bridge Allianceminor partnerBridge Alliance is listed as a trusted partner of AI Rudder.
- WhatsApp Business (Meta)flagship platform partnerAI Rudder is officially a WhatsApp Business Solutions Partner, enabling enterprises to unlock WhatsApp Business with conversational AI — automate engagement, enhance customer experience and drive real business results on the WhatsApp Business platform.
- PT Bank CIMB Niaga Tbkflagship banking customer partnerAI Rudder partnered with CIMB Niaga (announced April 26, 2026) to deploy AI Voice Agent technology for enhancing customer communications and service quality at the Indonesian bank, using LLM technology, natural language processing, speech recognition, and machine learning for two-way interactions.
- AmBankflagship banking customer partnerAmBank pioneers voice AI automation in Malaysia with AI Rudder (announced August 13, 2024). AmBank modernized outbound customer engagement with Voice AI for telemarketing, lead qualification, and routine follow-ups in Malay and English.
- Adira Financeflagship finance customer partnerOngoing multi-year strategic partnership. Adira Finance deployed AI Rudder's Voice AI for outbound customer interactions and loan repayment reminders. Plans to deepen collaboration by implementing AI technologies powered by large language models (LLMs). Handles more than one million AI-driven calls every day across the platform.
Scale indicators12 records
Recent moves12 records
Expansion highlights6 records
AI Rudder competitors and assessment
Company assessmentDirect peers
- Yellow.ai: Yellow.ai is a direct conversational AI platform competitor offering enterprise voice and chat bots across customer service, sales and support, with similar LLM-orchestrated agent capabilities and APAC/emerging-market focus.
- Kore.ai: Kore.ai is a direct peer offering an enterprise conversational AI and agent platform with voice and chat automation, low-code orchestration, and integrations into contact center and CRM systems comparable to AI Rudder's BotLab and AICC.
- Observe.AI: Observe.AI delivers contact-center AI including voice bots, agent assist, quality assurance and conversation intelligence, overlapping directly with AI Rudder's AICC, QA and PTP/NER capabilities for enterprise BPOs and banks.
- Cresta: Cresta is a contact-center AI platform offering real-time agent assist, voicebots and quality assurance powered by LLMs, competing with AI Rudder's AI Voice Agent, Agent Assist and AI QA products for enterprise customer operations.
- Cognigy: Cognigy provides an enterprise conversational AI platform with voice and chat bots, agent augmentation and contact-center integration, directly comparable to AI Rudder's Voice Agent, Chat Agent and AICC modules.
- Haptik: Haptik is a conversational AI platform with strong presence in India and emerging markets, offering WhatsApp and voice automation for enterprises in financial services, telco and ecommerce comparable to AI Rudder's verticals and channel approach.
Broad incumbents
- Genesys: Genesys is a global cloud contact-center and CX platform with embedded conversational AI, agent assist and omnichannel routing, competing with AI Rudder's AICC and Omnichannel products at the larger end of enterprise deployments.
- NICE Ltd. NICE is a broad incumbent in contact center, workforce engagement and conversational AI, offering voicebots, real-time analytics and compliance tools that overlap with AI Rudder's collections, QA and PTP solutions.
- Verint: Verint provides customer engagement analytics, voicebots and quality automation across enterprise contact centers, comparable to AI Rudder's AICC, AI QA Agent and PTP/NER modules at larger enterprise scale.
- Google Cloud Contact Center AI: Google's Contact Center AI (CCAI) and Gemini-powered Dialogflow provide enterprise voice and chat bot capabilities as part of a broader cloud stack, competing with AI Rudder's AI Voice and Chat Agents for global enterprise budgets.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
AI Rudder social profiles
Digital presenceAI Rudder compliance and trust
Trust signalCompliance6 records
AI Rudder financial estimates
Financial estimateRevenue estimate
Valuation estimate
AI Rudder leadership team
Management profileNumber of profiles
Profiles3 records
AI Rudder funding detail
Funding detailFunding overview
Funding rounds4 records
Investors11 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
AI Rudder M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about AI Rudder
What does AI Rudder do?
AI Rudder develops a conversational AI platform that automates enterprise voice and chat customer interactions at scale. Its core products include AI Voice Agent and AI Chat Agent powered by proprietary ASR, NLU, TTS, and LLM (including its own Voyager LLM) technologies, supported by the BotLab low-code agent builder, Omnichannel unified inbox, and AICC (AI Contact Center) for end-to-end customer engagement automation across 20+ languages.
Is AI Rudder a public or private company?
AI Rudder is a private company. It is classified as venture growth investor backed and is currently operating.
When was AI Rudder founded?
AI Rudder was founded in 2019. It employs 11 to 50 people.
Where is AI Rudder based?
AI Rudder is headquartered in Singapore, Singapore, in the Asia region.
How does AI Rudder make money?
Three revenue lines are on record. Usage-based AI Voice/Chat Subscription is the primary driver. The others are enterprise Multi-product SaaS Platform and professional Services & Implementation.
Who are AI Rudder's main competitors?
Direct peers on record are Yellow.ai, Kore.ai, Observe.AI, Cresta, Cognigy and Haptik. Broad incumbents are Genesys, NICE Ltd., Verint and Google Cloud Contact Center AI.
Does AI Rudder have an API?
Yes. AI Rudder offers an open API integration enabling the AI Voice Bot to connect to existing contact center, customer service, and CRM systems. The API also enables full automation via API triggering for outbound verification calls or chats based on customer actions (sign-up, application submission, suspicious activity alerts). Available to enterprise customers; no public documentation URL, SDK, or MCP server mentioned in source material.
What industry is AI Rudder in?
AI Rudder's product category is Conversational AI Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 541511 and its SIC code is 7372.