BackOps AI
BackOps AI builds an AI-native operating system for supply chain and logistics operations, using autonomous agents to automate exception handling, carrier claims, order inquiries, and invoice processing across ERPs, carrier portals, and email. It sells to 3PL/4PL providers, grocers, manufacturers, and industrials via direct enterprise sales.
- Company typePrivate
- Founded2024
- HeadquartersSan Francisco, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What BackOps AI does
BackOps AI is a San Francisco-based software company founded in 2024 that builds an AI-native operating system for supply chain and logistics operations. Its platform is designed to replace manual coordination work — such as exception handling, carrier claims, order inquiries, invoice processing, and vendor communication — with autonomous AI agents that execute workflows across email, ERPs (NetSuite, SAP), carrier portals, vendor platforms, WMS/TMS systems, and internal tools. The product is organized around two core offerings: AI Process Center, which captures and analyzes workflows by mining historical tickets, recording live processes, and parsing SOPs; and Relay, an agentic automation engine that runs the resulting workflows end-to-end with configurable human-in-the-loop approval gates. A third product, Dock, was introduced alongside the Series A funding.
The company sells exclusively through a direct enterprise field sales motion with demo-based qualification, custom annual contracts, and no publicly disclosed pricing tiers. Target customers are supply chain operations leaders in 3PL/4PL providers, grocery and retail, manufacturing, and industrials (heavy equipment, aerospace, building products), with stated traction also in pharmaceutical and automotive. Differentiation rests on purpose-built AI agents trained on each customer's operational context, browser-based automation that reaches systems without APIs, OCR and document intelligence, and a guardrails framework that allows customers to define autonomous versus human-approved actions. The company is SOC 2 Type 2 certified and GDPR/CCPA compliant.
BackOps has raised $34M in venture funding across three rounds: a $2M pre-seed in October 2024 led by Gradient Ventures (Google's AI fund), a $6M seed in June 2025 led by Construct Capital, and a $26M Series A in March 2026 led by Theory Ventures, with 10VC participating in every round. The company is led by co-founder and CEO Sean McCarthy (ex-Amazon) and co-founder and CTO Henry Ou, and operates with 11-50 employees from its headquarters at 128 King St in San Francisco.
BackOps AI firmographics
Firmographics- Name
- BackOps AI
- Legal name
- BackOps-AI Inc.
- Website
- https://backops.ai
- Company type
- Private
- Founded year
- 2024
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- BackOps AI builds an AI-native operating system for supply chain and logistics operations, using autonomous agents to automate exception handling, carrier claims, order inquiries, and invoice processing across ERPs, carrier portals, and email. It sells to 3PL/4PL providers, grocers, manufacturers, and industrials via direct enterprise sales.
- Ownership category
- akta.pro rank
BackOps AI industry classification
Industry- Product category
- Supply Chain Automation Software
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)
- akta.pro primary industry
- B2B/EDI & Supply Chain Process Automation Platforms (HDAEAHAK)
- akta.pro secondary industry
- Enterprise Application Managed Services Outsourcing (ERP/CRM/HRIS AMS) (BPAEAMAI)
Keywords
Where BackOps AI is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
BackOps AI business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS/Software Platform Subscription: BackOps operates as a SaaS platform offering its AI-native operating system for supply chain operations. The platform is sold on a subscription basis with customers accessing Relay and AI Process Center products. The revenue model is enterprise SaaS with multi-year contracts implied by the complexity of deployment and integration requirements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise platform with custom pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
BackOps AI product offering
Product offeringCore offering
BackOps AI sells an AI-native operating system for supply chain and logistics operations. The AI Process Center mines historical tickets, email threads, live workflows, and SOPs to surface repeatable processes, while Relay is an agentic automation engine that executes those workflows end-to-end across ERPs, carrier portals, vendor systems, and omnichannel intake channels. Customers access the platform via enterprise SaaS subscription contracts priced by workflow volume, automation scope, and systems integrated.
Product overview
BackOps AI offers an AI-native operating system for supply chain operations built around two core products: AI Process Center and Relay. AI Process Center captures and analyzes workflows by mining tickets, recording live processes, and parsing SOPs to build executable automation plans. Relay serves as the execution engine, running AI agents autonomously to handle carrier claims, order inquiries, reshipments, and cross-functional coordination 24/7. The platform integrates with ERPs (NetSuite, SAP), carrier portals, vendor platforms, and internal tools, supporting omnichannel intake from email, Slack, Teams, web forms, portals, voice, and SMS. Industry-specific solutions target 3PL/4PL, Grocers, Manufacturing, and Industrials verticals.
Differentiator
Problem solved
Functional benefit
Brands
- Relay: The flagship AI agentic automation platform that handles supply chain operations autonomously, executing workflows across parsing emails, pulling ERP data, filing claims, and updating records.
- AI Process Center
Products and services
- Relay Relay is BackOps AI's flagship agentic automation engine that executes supply chain workflows end-to-end across parsing emails, pulling ERP data, filing carrier claims, updating records, and orchestrating cross-functional coordination between CS, Ops, Finance, and Sales. It is designed for enterprise supply chain operations leaders who need 24/7 autonomous resolution of carrier claims, reshipments, order inquiries, and exception handling.
- AI Process Center AI Process Center is BackOps AI's workflow capture and analysis engine that mines historical tickets, analyzes email threads, records live workflows via the Workflow Recorder, and parses SOPs to surface repeatable processes and build executable automation plans. It is designed for enterprise operations teams looking to convert undocumented tribal knowledge into an automated process library.
Quantifiable outcome
- 93% faster customer inquiry response times
- +3 more outcomes
Companies that use BackOps AI
Customer profileSegments4 records
Ideal customer profiles4 records
BackOps AI technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability9 records
Feature12 records
BackOps AI partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Systems Integrators & Technology ProvidersminorPartner program targets systems integrators, technology providers, consultants, and logistics networks to help operations teams eliminate manual work and scale with AI.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
BackOps AI competitors and assessment
Company assessmentBroad incumbents
- UiPath: Largest pure-play RPA platform, now pivoting into agentic AI for enterprise automation. Compares to BackOps as a broad incumbent that overlaps on workflow automation but is not specialized in supply chain operations exception handling.
- Automation Anywhere: Established RPA and agentic process automation vendor serving enterprise operations across industries. Comparable as a broad incumbent with overlapping capability in process automation and ERP/triaging workflows.
- Blue Yonder: Supply chain platform providing planning, execution, and logistics visibility solutions. Comparable as a broad incumbent operating in the same supply chain operations space, though focused on planning rather than exception handling automation.
Direct peers
- Workato: Enterprise automation and iPaaS platform used by ops teams to integrate apps and orchestrate workflows. Directly comparable to BackOps on multi-system workflow orchestration, ERP connectivity, and serving operations/IT buyers with automation solutions.
- Tonkean: AI-driven operations orchestration platform for procurement, legal, and back-office teams. Comparable as an AI workflow layer that automates request intake, approvals, and cross-system execution for enterprise operations functions.
- Moveworks: Enterprise AI platform deploying autonomous agents across IT, HR, and operations workflows. Directly comparable on AI-agent architecture for back-office automation, omnichannel intake, and enterprise buyer profile.
- Celonis: Process mining and execution platform that surfaces operational inefficiencies and orchestrates corrective actions. Comparable as an AI-driven operations intelligence layer addressing similar back-office and supply chain workflows.
Emerging players
- Relevance AI: AI-agent platform enabling operations and sales teams to build autonomous agents for multi-step workflows. Comparable as an emerging AI-agents player targeting operations teams with similar omnichannel intake and tool-orchestration.
- Glean: Enterprise AI platform providing knowledge agents and workflow automation across corporate systems. Comparable as an AI-native enterprise platform competing for the same operations buyer with agentic automation capabilities.
- Lindy: AI-agent builder enabling business teams to automate workflows across email, docs, and SaaS apps. Comparable as an emerging AI-agents competitor targeting ops and back-office functions with autonomous multi-step execution.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
BackOps AI social profiles
Digital presenceBackOps AI compliance and trust
Trust signalCompliance3 records
BackOps AI financial estimates
Financial estimateRevenue estimate
Valuation estimate
BackOps AI leadership team
Management profileNumber of profiles
Profiles2 records
BackOps AI funding detail
Funding detailFunding overview
Funding rounds4 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BackOps AI M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BackOps AI
What does BackOps AI do?
BackOps AI sells an AI-native operating system for supply chain and logistics operations. The AI Process Center mines historical tickets, email threads, live workflows, and SOPs to surface repeatable processes, while Relay is an agentic automation engine that executes those workflows end-to-end across ERPs, carrier portals, vendor systems, and omnichannel intake channels. Customers access the platform via enterprise SaaS subscription contracts priced by workflow volume, automation scope, and systems integrated.
Is BackOps AI a public or private company?
BackOps AI is a private company. It is classified as venture growth investor backed and is currently operating.
When was BackOps AI founded?
BackOps AI was founded in 2024. It employs 11 to 50 people.
Where is BackOps AI based?
BackOps AI is headquartered in San Francisco, United States, in the North America region.
How does BackOps AI make money?
One revenue line is on record: saaS/Software Platform Subscription.
Who are BackOps AI's main competitors?
Broad incumbents on record are UiPath, Automation Anywhere and Blue Yonder. Direct peers are Workato, Tonkean, Moveworks and Celonis. Emerging players are Relevance AI, Glean and Lindy.
Does BackOps AI have an API?
No public API is recorded for BackOps AI.
What industry is BackOps AI in?
BackOps AI's product category is Supply Chain Automation Software. Its primary akta.pro industry code is HDAEAHAK, B2B/EDI & Supply Chain Process Automation Platforms, with a secondary code of BPAEAMAI, Enterprise Application Managed Services Outsourcing (ERP/CRM/HRIS AMS). Its NAICS code is 54151 and its SIC code is 7373.