CareSignal
CareSignal is a deviceless remote patient monitoring platform that uses SMS text messages and IVR phone calls to collect patient-reported outcomes for value-based care organizations, health systems, payers, and FQHCs.
- Company typePrivate
- Founded2015
- HeadquartersSt Louis, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What CareSignal does
CareSignal, founded in 2015 as Epharmix and rebranded in 2020, is a St. Louis-based digital health company that operates a Deviceless Remote Patient Monitoring (RPM) platform. The platform engages patients through automated SMS text messages and IVR phone calls to collect patient-reported outcomes across 25+ condition-specific programs covering chronic disease (asthma, COPD, diabetes, heart failure, hypertension, dialysis, epilepsy), behavioral health (depression, substance use, opioid management), maternity, post-discharge, preventive screening, and social-determinants-of-health tracking. CareSignal's algorithms perform real-time risk stratification to surface at-risk patients to care teams, and a CareSignal AI module added in 2020 predicts and prevents patient disengagement.
The company sells primarily on a subscription basis to value-based care organizations, with an outcome-based (at-risk) pricing alternative, and aligns its offering with CMS RPM CPT codes (99453, 99454, 99457, 99458) so customers can generate billable RPM revenue. Customers span large health systems (Mercy, BJC, OSF, UnityPoint, Esse Health), payers and Medicare Advantage plans (NeuGen, WEA Trust, Texas Health Aetna, Community Care Plan), FQHCs (Stride, Mankato Clinic, Northwest Primary Care, TACHC-affiliated centers), employer health programs (Mohawk Industries), and nonprofit networks (Americares, Provident, Mental Health Center of Denver). The company holds SOC 2 Type II certification and CCPA compliance.
In November 2021 CareSignal was acquired by Lightbeam Health Solutions, under which it now operates as a brand, combining its deviceless RPM with Lightbeam's broader population health management platform. Strategic investors have included UnityPoint Health Ventures (lead, 2019, $1M) and Cultivation Capital ($6.5M, 2018), with follow-on participation from 1984 Ventures, Nueterra Capital, and OSF Ventures in 2020. CareSignal has produced 12 peer-reviewed publications documenting clinical outcomes across multiple conditions and reports 600% engagement rates above industry averages after six months.
CareSignal firmographics
Firmographics- Name
- CareSignal
- Legal name
- Lightbeam Health Solutions
- Website
- https://caresignal.health
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- CareSignal is a deviceless remote patient monitoring platform that uses SMS text messages and IVR phone calls to collect patient-reported outcomes for value-based care organizations, health systems, payers, and FQHCs.
- Ownership category
- akta.pro rank
CareSignal industry classification
Industry- Product category
- Remote Patient Monitoring
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Health Services (8000)
- akta.pro primary industry
- Multi-Condition RPM Platforms & Care Orchestration (device-agnostic, population management) (HLALAFAL)
- akta.pro secondary industries
- Chronic Disease RPM Platforms (Diabetes/HTN/COPD/CHF) (HLACAFAA), Care Coordination, Escalation & Clinical Workflow for RPM (HLACAFAI), AI/Analytics for RPM (Risk Stratification, Alerts, Predictive) (HLACAFAM), Medication Adherence, Digital Therapeutics & Remote Coaching (condition-specific programs) (HLALAFAF)
Keywords
Where CareSignal is headquartered
LocationHeadquarters
- HQ city
- St Louis
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
CareSignal business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- RPM Software Subscription: Subscription-based remote patient monitoring software platform. CareSignal provides the technology platform that enables providers to deliver RPM services and bill associated CPT codes (99453, 99454, 99457, 99458). Aligns with telemedicine billing codes for revenue generation.
- At-Risk Pricing Option: Outcome-based pricing option available, demonstrating confidence in proven implementation practices and repeatable clinical outcomes.
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
CareSignal product offering
Product offeringCore offering
CareSignal provides a Deviceless Remote Patient Monitoring (RPM) platform that uses standardized SMS text messages and IVR phone calls to automatically collect patient-reported outcomes without requiring patient-owned devices. The platform includes over two dozen evidence-based, condition-specific programs spanning chronic disease management (Asthma, COPD, Diabetes, Heart Failure, Hypertension), behavioral health (Depression, Substance Use), maternity support, discharge support, and screening reminders, with real-time risk stratification and AI-powered disengagement prediction. It is sold to health systems, payers, ACOs, FQHCs, and behavioral health organizations to scale care management and support value-based care contracts.
Product overview
CareSignal is a scalable remote patient monitoring platform that operates as a single unified product architecture built around its Deviceless RPM core. The platform uses SMS text messages and IVR phone calls to automatically collect patient-reported outcomes without requiring patient-owned devices. CareSignal's product portfolio includes the core Deviceless RPM platform, the COVID Suite (COVID Companion, COVID Connect, COVID Staff Support), and over two dozen condition-specific programs spanning Chronic Condition Management (Asthma, COPD, Diabetes, Heart Failure, Hypertension, Depression, Opioid Management, etc.), Maternity Support (Breastfeeding, Post Partum Depression), Discharge Support (Pneumonia, Post Discharge, Referral), Screening & Reminders (Cancer screenings, Chlamydia, Lead), and Complementary Support (Basic Needs, Medication Tracking, Wellness). Originally founded as Epharmix in 2015, the company rebranded to CareSignal in 2020 and was acquired by Lightbeam Health Solutions in November 2021.
Differentiator
Problem solved
Functional benefit
Products and services
- Deviceless Remote Patient Monitoring (RPM) Platform CareSignal's primary SaaS platform that enables remote patient monitoring through automated SMS text messages and IVR phone calls without wearable devices. It collects patient-reported outcomes in real time, applies risk stratification algorithms, and delivers alerts to care teams across 25+ condition-specific programs for chronic disease, behavioral health, maternity, discharge, and screening use cases. Target customers are health systems, payers, ACOs, and FQHCs in value-based care arrangements.
- COVID Companion Free, educational text messaging program that connects community members with local public health resources and CDC guidelines during the COVID-19 pandemic. Sends automated messages tailored by patient location, age, and pre-existing conditions to improve health literacy and community preparedness. For public health agencies, community organizations, and healthcare providers.
- COVID Connect Patient-facing text-based platform that enables patients under home quarantine to self-monitor COVID-19 symptoms via text message. If symptoms worsen, the program automatically connects patients to the organization's preferred COVID-19 hotline. For healthcare organizations and public health agencies.
- COVID Staff Support Provider-facing text-based platform that helps frontline healthcare staff self-monitor COVID-19 symptoms, report signs of burnout using the American College of Physicians three-question screener, and report PPE access issues, with data reported back to leadership. For hospitals, health systems, and provider organizations.
Quantifiable outcome
- 59% reduction in heart failure ED visits
- +16 more outcomes
Companies that use CareSignal
Customer profileNamed customers15 records
Segments5 records
Ideal customer profiles4 records
CareSignal technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature5 records
CareSignal partnerships and signals
Strategic signalPartnerships
23 partnerships are on record, tiered major, core and minor.
- Texas Association of Community Health Centers (TACHC)majorPartnership to improve outcomes for underserved patient populations across Texas FQHCs through deviceless Remote Patient Monitoring.
- Lightbeam Health SolutionscoreLightbeam Health Solutions acquired CareSignal in November 2021. CareSignal operates as a Lightbeam company, combining CareSignal's deviceless RPM technology with Lightbeam's population health management platform.
- Stratum MedcorePartnership to bring deviceless Remote Patient Monitoring to leading value-based provider groups through Stratum Med's network of independent physician practices.
- Mental Health Center of DenvermajorCOVID-19 text messaging partnership plus ongoing behavioral health monitoring for depression and substance use symptom tracking.
- AmericarescoreCOVID-19 text messaging partnership to distribute COVID Companion program to Americares' 1,000+ partner clinics serving low-income and uninsured patients nationwide.
- Colorado Health NetworkminorPartnership to improve HIV-client outcomes via text messaging for medication tracking, referral, and social determinants tracking in Colorado.
- Dreamit HealthminorSelected for Dreamit Health 2018 cohort providing mentoring, strategic networking, and introductions to enterprise accounts including Independence Blue Cross.
- ProvidentmajorMental healthcare partnership for suicide prevention using EpxDepression. Hope After program monitors at-risk patients between appointments. Provident serves clients in all 50 states.
- OSF HealthCarecoreLong-term partner using CareSignal for virtual care strategy. OSF paired COVID Companion with their existing chatbot. Implementation of COVID Suite programs.
- MercycoreMajor health system partner using CareSignal for population health management. Published case study showing 59% reduction in heart failure ED visits and 30% reduction in COPD ED visits.
- BJC HealthCarecoreAccountable Care Organization partner using CareSignal for population health management across their network.
- Texas Health AetnamajorHealth plan partnership launching free COVID-19 advisory service for Dallas-Fort Worth metroplex community in English and Spanish.
- TCAREmajorCOVID-19 text messaging partnership reaching 20 million members across 22 states. Combines TCARE's family caregiver support program with CareSignal's COVID Suite.
- Esse HealthcoreIndependent physician group using CareSignal for RPM to Medicare Advantage members. Case study shows $124 PMPM savings and 10x care management capacity increase.
- NeuGencoreHealth plan partner achieving 75% member engagement for >6 months with 2 in 3 members showing improved mental health outcomes.
- Community Care PlanmajorPartnership with Community Care Plan to increase access to care for vulnerable members through deviceless Remote Monitoring service.
- Behavioral Health Network / Preferred Family Healthcaremajor$840,000 SAMHSA grant-funded partnership for substance use treatment using Epharmix text messaging. Serves 200+ people in St. Louis region over three years.
- Stride Community Health CentercoreFQHC partnership achieving 10 mmHg average BP reduction and 2.02% HbA1c reduction through deviceless RPM for vulnerable populations.
- Innovation HealthmajorHealth system partner for population health management using CareSignal's deviceless Remote Patient Monitoring platform.
- LMH HealthmajorRegional health system partner using CareSignal for population health management and care coordination.
- Axis Community Health Center and Tiburcio Vasquez Health CenterminorPartnership bringing deviceless Remote Patient Monitoring to vulnerable populations in California through two community health centers.
- Beaumont ACOmajorAccountable Care Organization partnership to achieve ACO quality metrics with promising early impact using deviceless Remote Patient Monitoring.
- Health AlliancemajorHealth alliance partnership to improve outcomes and reduce costs using CareSignal's deviceless Remote Patient Monitoring platform.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
CareSignal competitors and assessment
Company assessmentDirect peers
- mPulse Mobile: mPulse Mobile delivers SMS- and voice-based health engagement programs for chronic condition management and medication adherence. Closely comparable to CareSignal's deviceless, SMS/IVR-driven RPM model and serves similar payer, provider, and FQHC customers.
- Conversa Health: Conversa Health provides AI-driven conversational messaging for patient engagement, chronic care follow-up, and post-discharge monitoring. Comparable to CareSignal in using automated text/voice outreach at scale to manage chronic populations for health systems and payers.
- Health Recovery Solutions: Health Recovery Solutions is a tablet-based RPM platform for chronic disease management, hospital readmission reduction, and value-based care. Competes with CareSignal in selling RPM into the same health-system and payer accounts, though its modality is device-based.
- Twistle by Health Catalyst: Twistle (now part of Health Catalyst) offers automated patient engagement and remote monitoring pathways via text and app for chronic care, perioperative, and post-discharge workflows. Comparable to CareSignal's condition-specific, automated outreach approach for value-based care organizations.
- Luma Health: Luma Health provides patient engagement, outreach, and self-scheduling via SMS and IVR for health systems and providers. Comparable to CareSignal's SMS/IVR-based approach to scalable patient communication and population management.
- Medisafe: Medisafe is a medication adherence and chronic care platform using SMS, app, and connected packaging. Closely comparable to CareSignal's medication tracking and adherence modules for payers and providers.
Broad incumbents
- Vivify Health: Vivify Health (acquired by Optum) is one of the largest RPM platforms serving health systems and payers with connected device kits and mobile apps. Competes with CareSignal in the same RPM category but from a broader, incumbent, device-based position inside Optum.
- Omada Health: Omada Health is a digital chronic condition prevention and management platform (diabetes, hypertension, behavioral health) sold to payers and employers. Broadly comparable as a chronic-condition digital health platform targeting value-based care, though Omada's model is more coach- and app-driven than CareSignal's SMS/IVR outreach.
Emerging players
- Welldoc: Welldoc delivers digital chronic disease management (notably diabetes and cardiovascular) with AI-driven coaching. Overlaps with CareSignal in chronic-condition monitoring and payer/health-plan distribution, but anchored in app-based rather than deviceless engagement.
- Biofourmis: Biofourmis provides AI-enabled RPM and predictive analytics for chronic and post-acute care, including cardiac and oncology. Overlaps with CareSignal in chronic RPM and risk stratification but emphasizes wearable biosensors rather than deviceless monitoring.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
CareSignal social profiles
Digital presenceCareSignal compliance and trust
Trust signalCompliance2 records
CareSignal financial estimates
Financial estimateRevenue estimate
Valuation estimate
CareSignal leadership team
Management profileNumber of profiles
Profiles1 record
CareSignal funding detail
Funding detailFunding overview
Funding rounds5 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CareSignal M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CareSignal
What does CareSignal do?
CareSignal provides a Deviceless Remote Patient Monitoring (RPM) platform that uses standardized SMS text messages and IVR phone calls to automatically collect patient-reported outcomes without requiring patient-owned devices. The platform includes over two dozen evidence-based, condition-specific programs spanning chronic disease management (Asthma, COPD, Diabetes, Heart Failure, Hypertension), behavioral health (Depression, Substance Use), maternity support, discharge support, and screening reminders, with real-time risk stratification and AI-powered disengagement prediction. It is sold to health systems, payers, ACOs, FQHCs, and behavioral health organizations to scale care management and support value-based care contracts.
Is CareSignal a public or private company?
CareSignal is a private company. It is classified as corporate owned and is currently operating.
When was CareSignal founded?
CareSignal was founded in 2015. It employs 51 to 100 people.
Where is CareSignal based?
CareSignal is headquartered in St Louis, United States, in the North America region.
How does CareSignal make money?
Two revenue lines are on record. RPM Software Subscription is the primary driver. The others are at-Risk Pricing Option.
Who are CareSignal's main competitors?
Direct peers on record are mPulse Mobile, Conversa Health, Health Recovery Solutions, Twistle by Health Catalyst, Luma Health and Medisafe. Broad incumbents are Vivify Health and Omada Health. Emerging players are Welldoc and Biofourmis.
Does CareSignal have an API?
No public API is recorded for CareSignal.
What industry is CareSignal in?
CareSignal's product category is Remote Patient Monitoring. Its primary akta.pro industry code is HLALAFAL, Multi-Condition RPM Platforms & Care Orchestration (device-agnostic, population management), with a secondary code of HLACAFAA, Chronic Disease RPM Platforms (Diabetes/HTN/COPD/CHF). Its NAICS code is 54151 and its SIC code is 7372.