What Convin does

Convin is an AI conversation intelligence and agent platform founded in 2021 by four IIT-Delhi graduates and headquartered in Bengaluru, India. The company provides an omnichannel AI platform that automates and analyzes customer interactions across voice, SMS, WhatsApp, email, and web chat. Its technology stack centers on a proprietary 7-billion parameter large language model built specifically for Indian contact centers, with native support for English, Hindi, and Hinglish, alongside speech-to-text in 20+ languages and text-to-speech in 10+ languages. The product surface combines three core products (AI Phone Call, AI SMS, AI Website Widget) with modular add-ons including Automated QA that scores 100% of conversations, Real-Time Agent Assist and Supervisor Assist for in-call guidance, Automated Agent Coaching, an AI-powered Learning Management System, Convin Insights for voice-of-customer analytics, and a mobile app.

Convin serves enterprise and mid-market customers across insurance (ICICI Lombard, SBI Life, HDFC, Niva Bupa, Reliance Nippon Life, Aditya Birla), banking and fintech (ICICI Bank, Kotak, Bajaj, Paytm, Stashfin, Mobikwik), e-commerce and retail (Flipkart, Titan, Asian Paints), real estate (Housing.com, Lodha), EdTech (Physics Wallah, Growth School), healthcare (MediBuddy), automotive (CarDekho), and matrimony (Shaadi.com), with a newer US beachhead in home services (Atlas, Motus Power, Alosant, ZIP Moving, FitOn). The company monetizes through annual SaaS subscriptions on a quote-based enterprise pricing model, distributed via direct enterprise sales and a self-serve signup flow for smaller customers, supplemented by a partner/reseller program. Convin has raised approximately $8.9 million across pre-seed, seed, and Series A rounds, holds SOC 2 Type II, ISO 27001, GDPR, CCPA, and HIPAA certifications, and is built on Oracle Cloud Infrastructure under a strategic technology partnership.

Name

Convin

Legal name

Convin Technologies

Website

https://convin.ai

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

101–250 employees

Short description

Convin is an AI conversation intelligence and agent platform that automates omnichannel customer interactions for enterprise contact centers, with proprietary LLMs tailored for Indian languages. It serves insurance, banking, retail, real estate, EdTech, and US home services customers via annual SaaS subscriptions.

Ownership category

akta.pro rank

Product category

Conversation Intelligence Software

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industries

Customer Service, Support & Contact Center CRM (HDAEAFAC), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)

Keywords

• Conversation intelligence
• Contact center AI
• AI voice agents
• Automated quality assurance
• Real-time agent assist

Headquarters

HQ city

Bengaluru

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription: Convin operates on a subscription/SaaS model providing AI-powered conversation intelligence, automated QA, real-time agent assist, and coaching tools on a recurring subscription basis

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Convin sells an AI Agent Platform for contact centers that automates omnichannel customer interactions (voice, SMS, WhatsApp, web chat, email) and applies AI-driven conversation intelligence, automated quality assurance, real-time agent assistance, and personalized coaching. The platform is powered by a proprietary 7-billion parameter Convin LLM trained on Indian contact center data and is sold primarily as a SaaS subscription to enterprise and mid-market businesses such as banks, insurers, BPOs, EdTech, healthcare, retail, and home services.

Product overview

Convin is an AI Agent Platform that powers omnichannel customer interactions. The platform operates as a unified system combining multiple AI-powered products: AI Phone Call (human-like voicebot for 24/7 call handling), AI SMS (smart text conversations), and AI Website Widget (real-time chat and voice). These core products are supported by a suite of add-on modules including Real-Time Agent Assist for live agent guidance, Automated QA for 100% call coverage quality assurance, Automated Agent Coaching for personalized training, AI Learning Management System for accelerated onboarding, Convin LLM (7B parameter custom model for contact centers), Convin Mobile App, and Convin Insights for voice of customer analytics. The platform uses speech-to-text (20+ languages) and text-to-speech (10+ languages) as developer-facing capabilities. The architecture enables omnichannel automation across voice, SMS, WhatsApp, website chat, and email channels, with AI handling volume while escalating complex interactions to human agents with full context.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Phone Call Enterprise-grade AI voice agent that answers calls 24/7, qualifies service needs on the call, books appointments automatically, and creates service requests without human intervention; targeted at US home services, sales, and support teams.
• AI SMS Smart AI text conversation product that replies to inbound texts within seconds, sends follow-ups and booking confirmations, and keeps leads warm without human effort; aimed at home services, sales, and customer engagement teams.
• AI Website Widget Real-time AI chat and voice widget that engages website visitors instantly, captures service intent, and converts silent traffic into booked leads; built for US home services and B2B sales sites.
• Automated QA Automated quality management module that audits and scores 100% of customer conversations for compliance, performance, and quality assurance; replaces manual QA sampling of 1.5-2% of calls.
• Real-Time Agent Assist (with Supervisor Assist) Real-time monitoring and assistance module providing agents and supervisors with live guidance, coaching, next-best-action recommendations, and supervisor tracking during customer conversations to improve conversions and reduce handle time.
• Automated Agent Coaching AI-driven coaching module that identifies skill gaps from conversation data and delivers personalized peer-to-peer agent training and coaching recommendations.
• AI Learning Management System (LMS) AI-powered learning management module that automatically generates personalized training content from call data, enabling 60% faster agent onboarding for contact centers.
• Convin LLM Proprietary 7-billion parameter large language model purpose-built for Indian contact centers, supporting conversational AI, summarization, and generative capabilities across the Convin platform.
• Convin Insights Voice-of-customer intelligence module that collects and analyzes customer intelligence from 100% of conversations to deliver actionable insights, trend analysis, and unified customer profiles.
• Conversation Intelligence Agent AI agent module that delivers 100% automatic quality assurance and voice-of-customer analysis specifically for contact center operations.
• Convin Mobile App Mobile application for Convin's platform that delivers 100% of customer intelligence on-the-go, enabling managers to track conversations and coach from mobile devices.
• Quality Management Software Quality management software module for contact centers that consolidates customer intelligence collection and QA workflow management.
• Conversation Behavior Analysis Analytics module that analyzes conversation behavior patterns in contact center interactions to surface performance and coaching insights.
• Speech to Text Multi-language speech recognition capability supporting 20+ languages for transcribing contact center conversations; listed as a developer capability within the Convin platform.
• Text to Speech Text-to-speech capability supporting 10+ languages for generating spoken audio responses; powers Convin's AI voice agents.

Quantifiable outcome

• 10x conversions with AI-driven workflows
• +13 more outcomes

Named customers27 records

Segments11 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability10 records

Feature13 records

Partnerships

Two partnerships are on record, tiered core.

• OraclecoreTechnology or Integration · 1 February 2026Convin.ai's contact center automation is built on Oracle infrastructure. Convin is featured as a case study in Oracle's industry perspective on India's AI-driven future, demonstrating their AI conversation intelligence platform running on Oracle Cloud Infrastructure.
• CRM Integration PartnerscoreTechnology or IntegrationConvin integrates with popular CRM platforms including Salesforce, HubSpot, and other third-party systems, enabling seamless data flow and unified customer profiles across systems.

Scale indicators19 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Gong: Gong is a leading conversation intelligence platform focused on sales calls. While sales-centric rather than contact-center-centric, it competes for the same customer engagement analytics budget and shares Convin's core speech-to-text and conversation analytics technology.
• Cresta: Cresta provides real-time AI agent assist, conversation intelligence, and generative AI tools for contact centers, overlapping directly with Convin's Real-Time Agent Assist, Automated QA, and Convin LLM capabilities across enterprise sales and support use cases.
• Balto: Balto specializes in real-time agent guidance and quality assurance for contact centers, directly overlapping with Convin's Real-Time Agent Assist, Supervisor Assist, and Automated QA modules.
• Observe.AI: Observe.AI is a direct competitor offering AI-powered conversation intelligence and real-time agent assist for contact centers. It targets similar enterprise BPO, BFSI, and healthcare customers with comparable speech analytics, QA automation, and coaching capabilities.
• Yellow.ai: Yellow.ai is an India-headquartered conversational AI platform for customer support and sales automation across voice, chat, and WhatsApp. It overlaps with Convin's AI Phone Call, AI SMS, and AI Website Widget products targeting Indian enterprises.
• Chorus.ai (ZoomInfo): Chorus.ai, now part of ZoomInfo, provides conversation intelligence for sales and customer success teams, overlapping with Convin's analytics, coaching, and conversation insights capabilities for revenue teams.

Broad incumbents

• Genesys: Genesys is a global incumbent in CCaaS and customer experience platforms with a broad portfolio including workforce engagement, speech analytics, and AI. It competes for the same enterprise contact-center budget as Convin but with much broader scope and scale.
• NICE: NICE is a broad incumbent in contact center analytics, speech analytics, and CX platforms with a global enterprise footprint. It is a relevant comparable for Convin's speech analytics and QA automation offerings, particularly in regulated BFSI verticals.
• Five9: Five9 is a leading cloud contact center provider offering CCaaS, AI, and workforce engagement. While more US-centric, it competes for enterprise contact-center modernization spend where Convin also participates via global BPO and GCC customers.

Emerging players

• Verloop.io: Verloop.io is an India-based conversational AI platform focused on customer support automation, particularly in BFSI and D2C. It overlaps with Convin's AI chat, voice, and omnichannel capabilities but is more regionally focused on Indian enterprise support.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/getconvinAi
• YouTubeyoutube.com/@Convin
• Facebookfacebook.com/getconvinAi
• LinkedInlinkedin.com/company/convin
• Instagraminstagram.com/getconvinai

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds3 records

Investors10 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Convin