LTV.ai
LTV.ai is an AI-native autonomous email and SMS marketing platform for ecommerce brands, using custom-trained per-brand AI models and a multi-agent architecture to autonomously create, personalize, segment, and deliver campaigns via Shopify and BigCommerce app integrations.
- Company typePrivate
- Founded2024
- HeadquartersHouston, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What LTV.ai does
LTV.ai (legal entity ShopToken, Inc.) is an AI-native autonomous email and SMS marketing platform purpose-built for ecommerce brands. The company, headquartered in Houston and founded in 2022, operates a multi-agent architecture comprising five specialized AI agents: the Campaign Creator Agent (generates full email campaigns from natural language briefs including copy, hero images, product grids, and per-customer subject lines), the Targeting Agent (auto-selects from seven segmentation strategies), the Deliverability Agent (manages DNS, warm-up, and inbox placement), the Smart Suppression Agent (classifies discount-sensitivity to protect margins), and the AI Concierge Agent (handles two-way conversational email replies in brand voice with human escalation). Each brand receives a custom AI model trained on its prior emails, website, social media, and product catalog, enabling on-brand content generation from day one without manual template configuration.
The platform distributes primarily through self-serve native embedded apps on the Shopify App Store and BigCommerce App Marketplace, enabling 15-minute no-code setup with automatic customer, order, and product data sync via webhooks. LTV.ai also operates a sales-assisted motion for enterprise and mid-market customers with multi-brand configuration, dedicated onboarding, and white-glove support. Named customers span One Kings Lane, Fresh Clean Threads, Spongellé, The Sill, Fabletics, ThirdLove, Backcountry, Seattle Coffee Gear, Lunelle, and Ministry of Supply across apparel, beauty, home furnishings, plants, activewear, intimate apparel, outdoor, coffee equipment, jewelry, and menswear verticals. Reported customer outcomes include +79% conversion rate per send (Fresh Clean Threads), +435% conversion uplift on Singles Day (Spongellé), +28% AOV (The Sill), double-digit LTV increase with near 1:1 profitability lift (One Kings Lane), 20x ROI and 11.59% of brand revenue driven by LTV.ai (Ministry of Supply), and 1.8x customer lifetime value through AI Concierge.
Revenue is generated via a usage-based pricing model at $0.004 per email sent, with a free tier of 50,000 emails/month for new customers migrating from legacy ESPs and no monthly platform fee. Infrastructure runs on AWS (SOC 2 Type 1, ISO 27001 hosting), with SendGrid handling email delivery and Stripe handling payment processing. The company has raised $5.2M in a 2025 funding round led by Bling Capital with OVO Fund and Protagonist, and is led by co-founders Asad Rehman (Head of Growth) and Kevin Kai (Head of AI).
LTV.ai firmographics
Firmographics- Name
- LTV.ai
- Legal name
- ShopToken, Inc.
- Website
- https://ltv.ai
- Company type
- Private
- Founded year
- 2024
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- LTV.ai is an AI-native autonomous email and SMS marketing platform for ecommerce brands, using custom-trained per-brand AI models and a multi-agent architecture to autonomously create, personalize, segment, and deliver campaigns via Shopify and BigCommerce app integrations.
- Ownership category
- akta.pro rank
LTV.ai industry classification
Industry- Product category
- AI Marketing Platform
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)
- akta.pro secondary industry
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)
Keywords
Where LTV.ai is headquartered
LocationHeadquarters
- HQ city
- Houston
- HQ country
- United States
- HQ region
- North America
Markets served
LTV.ai business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Email & SMS Sends: Usage-based pricing where customers pay per email or SMS message sent through the platform at $0.004 per email. No mention of monthly platform fees, seat limits, or tiered subscription plans. Additional free tier of 50,000 emails/month available.
- Autonomous Campaign Creation: AI-powered campaign generation including copy, images, product recommendations, and per-customer subject line personalization — bundled into the per-send pricing model.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Free tier with 50,000 emails/month |
| Usage-based | Pay-as-you-go | Usage-based email sending at $0.004 per email |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
LTV.ai product offering
Product offeringCore offering
LTV.ai is an AI-native autonomous email and SMS marketing platform built for ecommerce brands. It uses custom-trained AI models per brand to autonomously ideate, design, segment, personalize, and execute email and SMS campaigns via natural-language conversation, including two-way AI Concierge replies and inbox-native rendering across Gmail, Yahoo, and Outlook.
Product overview
LTV.ai is an AI-native autonomous email and SMS marketing platform purpose-built for ecommerce. It consists of a core platform complemented by five specialized AI agents: the Campaign Creator Agent (which generates full email campaigns from natural language briefs), Targeting Agent (audience building and segmentation), Deliverability Agent (DNS, warm-up, and inbox optimization), Smart Suppression Agent (margin-protective discount classification), and AI Concierge Agent (two-way customer reply handling). The platform is offered as a Shopify and BigCommerce embedded app, with enterprise onboarding available for multi-brand organizations. Pricing is $0.004 per email with no monthly platform fee.
Differentiator
Problem solved
Functional benefit
Products and services
- LTV.ai Platform Core AI-native autonomous email and SMS marketing platform that enables ecommerce brands to ideate, design, segment, personalize, and execute marketing campaigns through natural-language conversation with AI, without manual drag-and-drop builders or template libraries.
- AI Concierge Agent AI brand ambassador that lives in the email channel, responding to customer replies to campaign emails in the brand's voice, answering product questions, providing personalized recommendations, handling multi-turn conversations, and escalating to human agents when needed.
- LTV.ai Enterprise Onboarding & Multi-Brand Management White-glove enterprise service package providing dedicated onboarding manager, multi-brand configuration, custom integrations, live team training, and unlimited brand support for organizations managing multiple brands or stores at scale.
Quantifiable outcome
- 79% increase in conversion rate per send
- +8 more outcomes
Companies that use LTV.ai
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles2 records
LTV.ai technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability11 records
Feature9 records
LTV.ai partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- ShopifycoreLTV.ai is a Shopify embedded app that installs directly from the Shopify App Store and runs inside the Shopify admin. Automatically syncs customer data, order history, and product catalog via real-time webhooks. Supports Shopify Multipass for single sign-on authentication.
- BigCommercecoreLTV.ai connects to BigCommerce stores through the BigCommerce App Marketplace. Similar to the Shopify integration, it syncs customer data, orders, and products automatically for AI-powered email marketing.
- AWScoreLTV.ai runs on AWS infrastructure with SOC 2 compliant hosting environment, automated security patching, DDoS protection via AWS Shield, network isolation with private subnets, and 24/7 monitoring with automated alerting. Encryption keys managed through AWS KMS.
- SendGridcoreSendGrid handles email delivery for LTV.ai's sending infrastructure. SendGrid is SOC 2 and ISO 27001 compliant. LTV.ai manages the full email pipeline including authentication (SPF, DKIM, DMARC) and deliverability optimization.
- StripecoreStripe handles payment processing for LTV.ai subscriptions. PCI DSS Level 1 compliant. LTV.ai does not store credit card or payment information — all payment data handled exclusively by Stripe.
Scale indicators18 records
Recent moves6 records
Expansion highlights6 records
LTV.ai competitors and assessment
Company assessmentDirect peers
- Klaviyo: The dominant AI-powered email and SMS marketing platform purpose-built for ecommerce brands on Shopify and BigCommerce. Closest direct competitor — same target customers, same channel mix, and the primary incumbent LTV.ai must displace.
- Attentive: SMS-first marketing platform for ecommerce and retail brands with expanding email capabilities. Directly comparable because it targets the same Shopify/BigCommerce ecommerce merchant base with personalized multi-channel messaging.
- Omnisend: Email and SMS marketing automation platform focused on ecommerce, with native Shopify and BigCommerce integrations. Competes head-to-head with LTV.ai for mid-market and SMB ecommerce brands.
- Iterable: Cross-channel marketing platform serving consumer brands with email, SMS, push, and in-app messaging. Comparable because it serves the same enterprise ecommerce and consumer brand customer segment with personalized multi-channel campaigns.
- Postscript: SMS marketing platform purpose-built for Shopify ecommerce brands. Directly comparable in ecommerce retention marketing and increasingly overlapping with LTV.ai as it expands beyond pure SMS.
- Drip: Ecommerce CRM and email/SMS marketing platform focused on Shopify and BigCommerce merchants. Targets the same SMB ecommerce segment with personalized automation and segmentation workflows.
Broad incumbents
- Mailchimp: Broad marketing automation platform owned by Intuit with significant ecommerce presence. Competes in the same email/SMS space but as part of a much wider portfolio targeting SMBs and mid-market across all verticals.
- ActiveCampaign: Established email marketing automation and CRM platform with ecommerce integrations. Comparable as a competitor in personalized email/SMS for SMB and mid-market brands, though not specialized solely in ecommerce.
- Brevo: Multi-channel marketing platform (formerly Sendinblue) covering email, SMS, and marketing automation. Overlaps with LTV.ai in ecommerce email/SMS but operates as a broader horizontal platform rather than ecommerce-specialized.
- HubSpot: Enterprise CRM and marketing platform including email marketing and automation. Adjacent competitor for mid-market and enterprise ecommerce brands seeking marketing automation as part of a wider customer engagement suite.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
LTV.ai social profiles
Digital presenceLTV.ai compliance and trust
Trust signalCompliance3 records
LTV.ai financial estimates
Financial estimateRevenue estimate
Valuation estimate
LTV.ai leadership team
Management profileNumber of profiles
Profiles2 records
LTV.ai funding detail
Funding detailFunding overview
Funding rounds2 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
LTV.ai M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about LTV.ai
What does LTV.ai do?
LTV.ai is an AI-native autonomous email and SMS marketing platform built for ecommerce brands. It uses custom-trained AI models per brand to autonomously ideate, design, segment, personalize, and execute email and SMS campaigns via natural-language conversation, including two-way AI Concierge replies and inbox-native rendering across Gmail, Yahoo, and Outlook.
Is LTV.ai a public or private company?
LTV.ai is a private company. It is classified as venture growth investor backed and is currently operating.
When was LTV.ai founded?
LTV.ai was founded in 2024. It employs 11 to 50 people.
Where is LTV.ai based?
LTV.ai is headquartered in Houston, United States, in the North America region.
How does LTV.ai make money?
Two revenue lines are on record. Email & SMS Sends are the primary driver. The others are autonomous Campaign Creation.
Who are LTV.ai's main competitors?
Direct peers on record are Klaviyo, Attentive, Omnisend, Iterable, Postscript and Drip. Broad incumbents are Mailchimp, ActiveCampaign, Brevo and HubSpot.
Does LTV.ai have an API?
No public API is recorded for LTV.ai.
What industry is LTV.ai in?
LTV.ai's product category is AI Marketing Platform. Its primary akta.pro industry code is HDAAACAF, Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent), with a secondary code of HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management). Its NAICS code is 5132 and its SIC code is 7372.