Gaiia
Gaiia is an AI-native cloud operating system for communications service providers and challenger ISPs, unifying billing, provisioning, CRM, field service, and workflow automation into a single OSS/BSS platform serving fiber, fixed wireless, cable, and MVNO operators across North America, Europe, and Latin America.
- Company typePrivate
- Founded2023
- HeadquartersQuebec, Canada
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Gaiia does
Gaiia is an AI-native operating system for communications service providers (CSPs) and internet service providers (ISPs), unifying legacy fragmented OSS (Operations Support Systems) and BSS (Business Support Systems) functions into a single cloud platform. Founded in 2023 as a spinout from Oxio (the Canadian digital-first ISP whose parent was sold to Cogeco for $100 million), the company is headquartered in Quebec City, Canada, with a 90-person team, and primarily serves challenger ISPs, fiber-to-the-home operators, fixed wireless providers, MDU-focused ISPs, and broadband operators launching mobile MVNO services across North America, the UK, and broader Europe and Latin America.
The platform comprises ten integrated modules — Billing & Revenue Management, Customer Management, Customer Portal, Inventory & Fulfillment Automation, Network Monitoring & Incident Response, Online Checkout, Properties (MDU management), Reporting & Analytics, Workforce & Scheduling, and Workflows — built on an API-first architecture using GraphQL and REST endpoints, deployed across dual AWS regions, and certified to SOC 2 Type II with GDPR, CCPA, Quebec Law 25, and PCI compliance. Its Workflows module functions as the orchestration layer, enabling humans, AI-assisted humans, and fully autonomous AI agents to automate provisioning, billing, support, and field service through event-driven triggers, branching logic, and custom TypeScript/JavaScript scripting; the platform has executed over 10 million workflows with 10x year-over-year growth in workflow execution. Native integrations span Calix (SMx and Service Cloud), VETRO FiberMap, UTOPIA Fiber, Nokia, Adtran, Ubiquiti, eero, Tarana, Preseem, Stripe, GoCardless, Avalara, Klaviyo, HubSpot, Twilio, and Sonalake PivOTS.
Gaiia generates revenue primarily through annual subscription contracts for its OSS/BSS platform sold to CSPs and ISPs via a sales-led enterprise motion (with named account executives, "Book a demo" CTAs, and on-site implementations), complemented by implementation, migration, and onboarding services (with documented migrations completed in 8 weeks for Wecom Fiber and 16 weeks for LilaConnect), and increasingly premium AI and productized modules. Pricing is quote-based, customized per subscriber count, modules enabled, and integration scope. The company has raised approximately $66 million USD across seed ($13M, October 2023), Series A ($13.2M / CAD $18M, July 2024, led by Inovia Capital), and Series B ($40M, May 2026, led by JMI Equity), achieving three consecutive years of more than 3x revenue growth. Named customers include Cogeco, Breezline, IQ Fiber, Greenlight Networks, LilaConnect, Vistabeam, Resound, Direct Communications, Wecom Fiber, Intellipop, and Kwikbit, with documented customer outcomes such as a 6x checkout conversion lift and 25% churn reduction for oxio and 200% subscriber growth in two years for Intellipop.
Gaiia firmographics
Firmographics- Name
- Gaiia
- Legal name
- 9303-4338 Québec Inc.
- Website
- https://gaiia.com
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Gaiia is an AI-native cloud operating system for communications service providers and challenger ISPs, unifying billing, provisioning, CRM, field service, and workflow automation into a single OSS/BSS platform serving fiber, fixed wireless, cable, and MVNO operators across North America, Europe, and Latin America.
- Ownership category
- akta.pro rank
Gaiia industry classification
Industry- Product category
- Telecom OSS/BSS Software
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
- akta.pro secondary industries
- Model Governance, Risk & Compliance (GRC) Platforms (HDAAAKAA), SCADA/HMI Platforms (IMAGABAB), Identity Governance & Administration (IGA) (HDAEAJAE)
Keywords
Where Gaiia is headquartered
LocationHeadquarters
- HQ city
- Quebec
- HQ country
- Canada
- HQ region
- North America
Offices2 records
Markets served
Gaiia business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS subscription for OSS/BSS platform: Recurring subscription revenue from communications service providers for use of the gaiia platform spanning billing, CRM, operations, automation, and field service. Replaces fragmented legacy OSS/BSS systems with a single subscription to the unified platform.
- Implementation, migration, and onboarding services: Revenue from professional services and forward-deployed engineering used to migrate CSPs from legacy OSS/BSS systems to gaiia, with documented migrations completed in as little as 8 weeks (Wecom) and 16 weeks (LilaConnect).
- Premium AI and productized modules: Investment in AI agents, field service capabilities, productized migrations, and customer success suggests expanded AI-driven feature monetization, including Workflow Builder and additional AI modules.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Quote-based enterprise SaaS pricing, customized per CSP |
Go-to-market motion5 records
Distribution channels6 records
Marketing channels12 records
Gaiia product offering
Product offeringCore offering
Gaiia provides an AI-native, all-in-one operating system (OSS/BSS) for communications service providers and internet service providers, replacing fragmented legacy systems with a single subscription platform. The suite spans billing and revenue management, CRM, customer portal, online checkout, inventory and fulfillment, network monitoring, workforce scheduling, MDU properties management, reporting and analytics, and an AI-driven workflow builder that supports humans, AI-assisted humans, and fully autonomous AI agents to automate provisioning, service changes, billing, and field operations across broadband, mobile, and other connectivity services.
Product overview
gaiia is an AI-native, all-in-one operating system (OSS/BSS) for communications service providers (CSPs) and internet service providers (ISPs), positioned as "the first AI-driven system of action" that replaces fragmented legacy OSS/BSS stacks. The platform is delivered as a unified suite of ten core modules — Billing & Revenue Management, Customer Management, Customer Portal, Inventory & Fulfillment Automation, Network Monitoring & Incident Response, Online Checkout, Properties, Reporting & Analytics, Workforce & Scheduling, and Workflows — that work together to cover the full subscriber lifecycle from digital signup and provisioning through billing, service changes, field operations, and incident response. The Workflows module acts as the orchestration layer that connects every other module with native actions, third-party integrations (Calix, Nokia, Adtran, Ubiquiti, eero, Tarana, Netbox, Preseem, VETRO, Stripe, GoCardless, IP Pay, Authorize.net, Avalara, Klaviyo, HubSpot, Microsoft 365, Twilio, Sonalake PivOTS, Snowflake, and open-access networks such as UTOPIA Fiber, Strata Networks, and Freedom Fibre), and an open REST/GraphQL API for partner and customer extensions.
Differentiator
Problem solved
Functional benefit
Products and services
- Billing & Revenue Management
Quantifiable outcome
- oxio reduced customer churn from 1.9% to 1.4% (-25%)
- +13 more outcomes
Companies that use Gaiia
Customer profileNamed customers18 records
Segments6 records
Ideal customer profiles3 records
Gaiia technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration23 records
AI capability7 records
Feature10 records
Gaiia partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core, flagship and minor.
- KwikbitcoreKwikbit Internet, serving over 20,000 manufactured homes across ten states, partnered with gaiia to optimize operations using gaiia's properties module for MDU management and Klaviyo integration for email marketing flows.
- Wecom FibercoreWecom Fiber, backed by Searchlight Capital Partners, selected gaiia to manage operations as it expands fiber across the Southwestern US with a flagship project to deliver high-speed fiber to 95% of Flagstaff, Arizona. Migration completed in 8 weeks with Calix and VETRO integrations.
- VETRO FiberMapcoreIntegration with VETRO's fiber network design platform announced December 2024 enables real-time address validation, cost-to-connect display in CRM, and automated marketing triggers as service areas expand. Customers like Wecom Fiber and LymeFiber use this integration.
- Calixflagshipgaiia became an official Calix Partner in June 2024 and launched an integration with Calix Services Management Connector (SMx) and Calix Service Cloud via the Calix Subscriber Services API. The integration automates service activation, plan modification, cancellation, suspension, and reactivation for ISPs using the Calix Broadband Platform.
- UTOPIA FibercoreIntegration launched May 2024 automates activation, suspension, reactivation, speed modification, and cancellation for ISPs operating on UTOPIA Fiber's open access network, eliminating the need to manage the UTOPIA Fiber portal separately.
- LilaConnect (The Freedom Fibre Group)coreLilaConnect, retail subsidiary of The Freedom Fibre Group, migrated to gaiia in 16 weeks. Their joint project pioneered the 'Fab 5' workflows and integration patterns with Stripe, GoCardless, Sonalake PivOTS, HubSpot, M365, and Twilio that gaiia now uses as a model.
- StripecoreStripe payment processing integration displayed as a partner logo and used by customers like LilaConnect and oxio for unified billing and checkout.
- GoCardlesscoreDirect debit payment processing integration; used by customers such as LilaConnect for recurring billing.
- Prescient AssuranceminorSOC 2 audit partner that issued gaiia's SOC 2 Type II attestation with an unqualified opinion.
Scale indicators15 records
Recent moves9 records
Expansion highlights6 records
Gaiia competitors and assessment
Company assessmentDirect peers
- Sonar Software: Sonar is an ISP-specific billing, CRM, and OSS platform serving independent and competitive ISPs, fiber providers, and WISPs. It is the closest direct competitor to Gaiia in the challenger ISP OSS/BSS segment, addressing the same mid-market ISP customer base with a similar module set.
- Splynx: Splynx is a billing, CRM, and network management platform purpose-built for WISPs, fiber ISPs, and small telcos. It competes head-to-head with Gaiia in the mid-market and SMB ISP segment, with overlapping module coverage of billing, CRM, provisioning, and customer self-service.
- NetSapiens: NetSapiens provides a UCaaS/CCaaS platform for service providers, including hosted PBX, SIP trunking, and BSS/OSS for broadband and voice providers. It is comparable to Gaiia in the unified communications and ISP/CSP software space, particularly for service providers bundling voice and broadband.
- Alianza: Alianza is a cloud communications platform that helps broadband operators launch and operate voice and UC services, with billing and OSS functionality tailored to service providers. It overlaps with Gaiia's mobile/MVNO and unified lifecycle management capabilities for CSPs.
- Crexendo: Crexendo provides unified communications, contact center, and telecom software for service providers and direct customers. Its network services business and partner platform put it in the same OSS/BSS-for-CSPs orbit as Gaiia, particularly for SMB and mid-market service providers.
- JeraSoft: JeraSoft is a billing and BSS platform for VoIP, UCaaS, ISP, and telecom operators. It is comparable to Gaiia in the unified billing and operations layer for service providers, with similar module coverage of billing, provisioning, and CRM.
- Versature: Versature is a Canadian cloud communications provider serving SMBs and mid-market, with adjacent OSS/BSS and billing capabilities. It is a regional comparable to Gaiia in the Canadian market, particularly for service providers bundling voice, broadband, and hosted services.
Broad incumbents
- Netcracker Technology: Netcracker is a long-established OSS/BSS vendor (subsidiary of NEC) serving Tier-1 telcos and large MSOs globally. It is the dominant incumbent in the same OSS/BSS category Gaiia addresses, with much broader scale and deeper enterprise relationships, making it the primary large-vendor competitor to displace.
- Amdocs: Amdocs is one of the largest telecom software vendors globally, providing BSS, OSS, and network monetization solutions to Tier-1 CSPs. While it does not specialize in the challenger ISP niche, it represents the incumbent alternative that any ISP migrating off legacy systems could choose, and it has been actively investing in AI capabilities.
- CSG International: CSG provides revenue management, BSS, and customer engagement software to cable, broadband, and telecom operators. Its billing and revenue management capabilities directly overlap with Gaiia's billing engine, and it is a potential incumbent alternative or acquirer in the ISP/BSS space.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Gaiia social profiles
Digital presenceGaiia compliance and trust
Trust signalCompliance5 records
Gaiia financial estimates
Financial estimateRevenue estimate
Valuation estimate
Gaiia leadership team
Management profileNumber of profiles
Profiles7 records
Gaiia funding detail
Funding detailFunding overview
Funding rounds4 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Gaiia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Gaiia
What does Gaiia do?
Gaiia provides an AI-native, all-in-one operating system (OSS/BSS) for communications service providers and internet service providers, replacing fragmented legacy systems with a single subscription platform. The suite spans billing and revenue management, CRM, customer portal, online checkout, inventory and fulfillment, network monitoring, workforce scheduling, MDU properties management, reporting and analytics, and an AI-driven workflow builder that supports humans, AI-assisted humans, and fully autonomous AI agents to automate provisioning, service changes, billing, and field operations across broadband, mobile, and other connectivity services.
Is Gaiia a public or private company?
Gaiia is a private company. It is classified as venture growth investor backed and is currently operating.
When was Gaiia founded?
Gaiia was founded in 2023. It employs 101 to 250 people.
Where is Gaiia based?
Gaiia is headquartered in Quebec, Canada, in the North America region.
How does Gaiia make money?
Three revenue lines are on record. SaaS subscription for OSS/BSS platform is the primary driver. The others are implementation, migration, and onboarding services and premium AI and productized modules.
Who are Gaiia's main competitors?
Direct peers on record are Sonar Software, Splynx, NetSapiens, Alianza, Crexendo, JeraSoft and Versature. Broad incumbents are Netcracker Technology, Amdocs and CSG International.
Does Gaiia have an API?
Yes. Gaiia offers a public, partner-facing developer platform built around standard REST APIs and webhooks, plus a public GraphQL API. Developers can extend and integrate the platform with their own systems to orchestrate subscriber lifecycle automation, billing, provisioning, and field service workflows. The platform supports event-driven, scheduled, manual, and API/webhook triggers for workflows. Workflows can include custom data transformation logic written in TypeScript or JavaScript. Developer documentation is at app.gaiia.com/docs/overview.
What industry is Gaiia in?
Gaiia's product category is Telecom OSS/BSS Software. Its primary akta.pro industry code is HDAEANAI, AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI), with a secondary code of HDAAAKAA, Model Governance, Risk & Compliance (GRC) Platforms. Its NAICS code is 54151 and its SIC code is 7373.