Amwell

What Amwell does

Amwell (NYSE: AMWL) is a Boston-based, publicly traded telehealth platform founded in 2006 that operates the Amwell Converge SaaS infrastructure to enable virtual care delivery at scale for health plans, health systems, employers, and government clients. The platform unifies synchronous virtual visits, automated care programs, virtual nursing, and behavioral health across all 50 states, anchored by the Amwell Medical Group — a 2,300+ clinician-strong, NCQA-certified national medical group. A differentiated portfolio of integrated third-party clinical programs (MSK via Sword Health, cardiovascular via Hello Heart, cardiometabolic via Vida Health and DarioHealth, second opinions via Cleveland Clinic) is layered onto the core platform, while the SilverCloud digital behavioral health subsidiary provides evidence-based mental health programs validated by NIMH-funded research.

Amwell monetizes through a hybrid revenue model that is actively transitioning from per-visit fees to recurring subscriptions: subscription revenue represented 53% of Q1 2026 revenue at $24.9 million, complemented by usage-based visit revenue, multi-year government contracts (notably the Defense Health Agency contract worth up to $180 million through August 2028), and professional services. The go-to-market is enterprise field sales targeting large health plans (55 partners covering approximately 90 million lives) and health systems (80 partners), supplemented by channel partners including Google Cloud, Oracle, and TD Synnex. Full-year 2025 revenue was $249.3 million with EBITDA losses narrowing to -$60.1 million, and management has guided 2026 revenue to $195-205 million, reflecting post-pandemic normalization.

Name

Amwell

Legal name

American Well Corporation

Website

https://business.amwell.com

Company type

Public

Founded year

2006

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Amwell is a publicly traded telehealth platform that provides a unified SaaS-based digital care delivery infrastructure to health plans, health systems, employers, and government clients, serving approximately 90 million covered lives through 2,300+ clinicians and integrated third-party clinical programs.

Ownership category

akta.pro rank

Product category

Telehealth Platform

NAICS

Ambulatory Health Care Services (621), Offices of Physicians (62111)

SIC

Services-Health Services (8000), Services-Prepackaged Software (7372)

akta.pro primary industry

Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA)

akta.pro secondary industries

Virtual Urgent Care & Triage Platforms (HLALABAB), Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD), Hospital-at-Home & Acute Virtual Care Platforms (HLALABAC)

Keywords

• Telehealth platform
• Virtual care delivery
• Digital behavioral health
• Virtual primary care
• Clinical care programs

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Subscription Revenue: Amwell is shifting its business mix toward a software-as-a-service platform model. Subscription revenue now represents 53% of total revenue at $24.9 million (Q1 2026). This includes annual subscription payments from health plan partners like Elevance Health for platform access.
2. Visit-Based Revenue: Traditional telehealth visit fees from synchronous video consultations across urgent care, primary care, behavioral health, and specialty services.
3. Government Contracts: Defense Health Agency contract providing recurring revenue for Military Health System services. Contract renewal expected at end of Q2 or early Q3 2026.
4. Professional Services: Additional professional, development, and marketing services offered alongside core platform subscriptions.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Amwell provides a unified SaaS-based digital care delivery platform (Amwell Converge) that enables virtual visits, automated care programs, and integrated third-party clinical programs for health plans, health systems, employers, and government clients. The platform is backed by the Amwell Medical Group, a 2,300+ NCQA-certified clinician network offering Virtual Primary Care, Urgent Care, Therapy, Psychiatry, and chronic/specialty care services across all 50 states.

Product overview

Amwell provides a unified SaaS-based healthcare technology platform that powers digital care delivery for payers, providers, and government clients. The platform integrates a comprehensive portfolio of clinical programs and services including Virtual Primary Care, Urgent Care, and Digital Behavioral Health (via SilverCloud), along with a national clinician network through Amwell Medical Group. Third-party clinical programs including Musculoskeletal Care (Sword Health), Cardiometabolic Care (DarioHealth/Vida), Cardiovascular Care (Hello Heart), and Virtual Second Opinions (Cleveland Clinic) are integrated into the platform to deliver whole-person care. The platform also includes specialty consults such as Telestroke, Pediatric Care, and Hospital TV Kits (Carepoint), plus Automated Care Programs for patient engagement between visits. The architecture combines the core Amwell Platform technology with affiliated clinician services and partner programs to enable care across the continuum from acute to chronic condition management.

Differentiator

Problem solved

Functional benefit

Brands

• Amwell Medical Group: National clinician group delivering Virtual Primary Care, Urgent Care, Therapy, Psychiatry, and chronic care services across all 50 states
• SilverCloud
• Converge
• Carepoint
• LiveHealth Online

Products and services

• Amwell Converge Platform

Quantifiable outcome

• 3.8% lower prevalence of mental disorders at two years with SilverCloud vs traditional care (NIMH-funded study)
• +6 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability5 records

Feature6 records

Partnerships

15 partnerships are on record, tiered core, major and minor.

• DarioHealthcoreTechnology or Integration · 22 March 2023Amwell expanded its digital clinical programs to include a cardiometabolic program through partnership with DarioHealth. The partnership enables health plans and clinicians to seamlessly connect members living with chronic diseases like diabetes and high blood pressure to Dario's personalized digital therapeutic solution on the Amwell platform.
• Google CloudcoreTechnology or Integration · 24 August 2020Strategic, long-term partnership includes comprehensive collaboration on technology, innovation, and go-to-market delivery. Google Cloud selects Amwell as its preferred global telehealth platform partner, and Amwell selects Google Cloud as its preferred global cloud platform partner. Google Cloud invested $100 million in Amwell. Collaboration includes AI/ML development, natural language processing, and data analytics for telehealth applications.
• Elevance HealthcoreChannel Partner/ Reseller/ DistributorMajor 3-year agreement extending operation of LiveHealth Online-branded white-labelled digital care delivery platform for Elevance Health through January 2029 with automatic one-year renewals.
• Sword HealthcoreTechnology or IntegrationThird-party clinical program partnership for Musculoskeletal Care integrated into the Amwell platform ecosystem.
• Hello HeartcoreTechnology or IntegrationThird-party clinical program partnership for Cardiovascular Care integrated into the Amwell platform.
• Vida HealthcoreTechnology or IntegrationThird-party clinical program partnership for Cardiometabolic Care integrated into the Amwell platform.
• OraclecoreTechnology or IntegrationEHR integration partnership enabling Amwell platform to integrate with Oracle Cerner for seamless clinical workflows and data sharing.
• Cleveland ClinicmajorChannel Partner/ Reseller/ DistributorPartnership for Virtual Second Opinions service and collaborative telehealth offerings with CVS MinuteClinic.
• CVS HealthmajorChannel Partner/ Reseller/ DistributorIndustry-first collaboration connecting Cleveland Clinic providers with CVS MinuteClinic customers for on-demand telehealth visits in Ohio and West Virginia.
• Intermountain HealthcaremajorChannel Partner/ Reseller/ DistributorLaunched Connect Care telehealth service offering on-demand video visits for $49 per visit.
• Marshfield Clinic Health SystemmajorChannel Partner/ Reseller/ DistributorCollaboration to offer virtual doctor visits to patients in Wisconsin communities served by MCHS clinics and hospitals.
• BayCare Health SystemmajorChannel Partner/ Reseller/ DistributorBayCare Anywhere telehealth service offering 24/7 non-emergency telemedicine virtual doctor visits through smart phone, tablet, or computer.
• Beacon Health SystemmajorChannel Partner/ Reseller/ DistributorBeacon Connected Care platform providing online telehealth visits integrated into Beacon's digital health platform.
• Defense Health AgencycoreChannel Partner/ Reseller/ DistributorMajor government contract for comprehensive rollout of virtual care services across Military Health System serving 9.6 million beneficiaries globally.
• TD SynnexminorChannel Partner/ Reseller/ DistributorTechnology distribution partnership for market reach expansion.

Scale indicators14 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Teladoc Health: Largest publicly-traded pure-play telehealth platform in the U.S., offering virtual primary, urgent, mental health and specialty care to health plans, employers and consumers. Most direct comparable to Amwell on enterprise B2B platform model, though Teladoc leans more consumer/DTC.
• Included Health (Doctor On Demand): Combined entity of Doctor On Demand and Included Health, providing virtual primary care, behavioral health and care navigation to enterprise health plan and employer clients. Competes head-to-head with Amwell for payer-sponsored virtual care contracts.
• Hims & Hers Health: Direct-to-consumer telehealth platform focused on primary care, mental health, dermatology and lifestyle conditions. Comparable in virtual-care delivery model and clinical specialties (behavioral, dermatology), though differentiated by consumer-first GTM rather than enterprise sales.
• Talkspace: Virtual behavioral health platform serving health plans, employers and consumers via therapy and psychiatry visits. Direct overlap with Amwell's SilverCloud and AMG psychiatry/therapy offerings; both sell to enterprise payers for behavioral benefits.
• One Medical (Amazon): Membership-based primary care platform combining virtual and in-person care, acquired by Amazon for ~$3.9B. Competes with Amwell in virtual primary care, especially for health plan and employer-sponsored populations, with strong consumer brand and Amazon distribution.

Emerging players

• Maven Clinic: Virtual specialty care platform for women's and family health, serving employers and health plans. Comparable in enterprise virtual-care GTM and platform-plus-clinician-network model, though narrower in clinical scope.
• Cerebral: Virtual mental health platform offering therapy, counseling and medication management. Competes with Amwell in the behavioral health segment and with AMG's psychiatry/therapy services for payer and consumer demand.
• HealthTap: Virtual primary care and urgent care platform serving consumers, employers and health systems. Comparable in primary/urgent virtual care delivery and enterprise health-system integrations, though smaller scale than Amwell.

Broad incumbents

• LifeStance Health: Outpatient mental health provider combining in-person centers with virtual care, partnering with health plans. Comparable to Amwell in behavioral health delivery and payer relationships, with a hybrid virtual/in-person model.
• Oscar Health: Technology-driven health insurance company using virtual care as a core member benefit (via Oscar Medical Group). Comparable as a virtual-first payer relationship counterpart and competitive threat to Amwell's health plan business.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/amwell
• YouTubeyoutube.com/c/amwell
• Facebookfacebook.com/Amwell
• LinkedInlinkedin.com/company/amwell
• Instagraminstagram.com/amwell

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries1 record

Funding overview

Funding rounds10 records

Investors16 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Amwell