Elium
Elium is a Belgian SaaS company offering an AI-powered knowledge management platform for European and global enterprises. Its platform serves 150,000+ professionals across 200+ organizations with grounded AI answers, content lifecycle tools, and 700+ integrations into ITSM, CRM, and collaboration systems.
- Company typePrivate
- Founded2007
- HeadquartersLouvain-la-neuve, Belgium
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Elium does
Elium is a Belgian-headquartered B2B SaaS company providing an AI-boosted knowledge management platform to enterprise customers, primarily across Europe but with global deployments. Founded in 2007 as Knowledge Plaza by Antoine Perdaens (current CEO), Raphaël Slinckx, and Olivier Verbeke, Elium now serves 200+ organizations and 150,000+ daily professionals including BNP Paribas, L'Oréal, Fnac Darty, BCG, Vinci, SPIE ICS, SNCF, Capgemini, EDF, and Bouygues Construction. The company operates from Louvain-la-Neuve (Belgium) and Neuilly-sur-Seine (France) with a remote-first organization of 11-50 employees.
The platform is architected around a five-step knowledge cycle (Capture, Organise & Search, Spread, Reuse & React, Measure & Update), with full content vectorization connecting to Azure-hosted OpenAI APIs. Differentiating AI features include the AI Knowledge Assistant that grounds responses exclusively in validated company knowledge, the AI Editor for content creation and translation, Smart Assistants that autonomously handle support tickets and RFP responses, and Model Context Protocol (MCP) support bridging to ChatGPT, Claude, and Le Chat Mistral. The platform spans 700+ integrations — Microsoft 365, Google Workspace, Slack, Salesforce, Zendesk, Intercom, ServiceNow, JIRA — and a Chrome/Edge browser extension enabling in-ticket AI responses. Recent additions include Elium Desk (Feb 2026), a vertical product for IT Service Desk teams, and 50+ structured templates across IT, HR, Sales, and Operations.
Elium monetizes through a three-tiered SaaS subscription (Team €15/user/mo, Corporate €20/user/mo, Enterprise custom volume-based), a 10-user minimum, and a Professional Services layer covering deployment methodologies (FAST, ADOPT, FLEX) and a Gold Plan for complex enterprise needs. Distribution blends direct enterprise sales, inside sales, a no-credit-card free trial (PLG), and a certified consulting partner network. Infrastructure runs on European-only hosting certified under ISO 27001, GDPR, SOC1/2/3, and SecNumCloud, with reported 98.8% client retention and 99.9%+ uptime. Approximately $7.6M has been raised across two rounds in 2010 and 2017 (Series 2 led by Serena Capital with S.R.I.W.), with no subsequent external rounds disclosed, consistent with founder-controlled, bootstrap-style operations.
Elium firmographics
Firmographics- Name
- Elium
- Legal name
- Whatever S.A.
- Website
- https://elium.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Elium is a Belgian SaaS company offering an AI-powered knowledge management platform for European and global enterprises. Its platform serves 150,000+ professionals across 200+ organizations with grounded AI answers, content lifecycle tools, and 700+ integrations into ITSM, CRM, and collaboration systems.
- Ownership category
- akta.pro rank
Elium industry classification
Industry- Product category
- Knowledge Management Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
- akta.pro secondary industries
- AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), iPaaS & Workflow Automation (BPAMAOAB)
Keywords
Where Elium is headquartered
LocationHeadquarters
- HQ city
- Louvain-la-neuve
- HQ country
- Belgium
- HQ region
- Europe
Offices2 records
Markets served
Elium business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription (Team & Corporate): Per-user monthly subscription model with tiered pricing. Team plan at €15/user/month (annual) or €18 (monthly). Corporate plan at €20/user/month (annual) or €24 (monthly). Minimum 10 users required.
- Enterprise Custom Pricing: Custom volume-based pricing with unlimited admins. Includes enterprise features, AI Smart Assistants, MS SharePoint search, SCIM, unlimited API access, priority support, SLA, and access to Professional Services.
- Professional Services: Onboarding services, deployment methodologies (FAST, ADOPT, FLEX), content migration, training services, and technical advisory. Includes remote and on-site project services, data import services, and advanced technical services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Entry-level team plan with core knowledge and AI features |
| Subscription | Annual | Mid-tier plan with approval workflows, analytics, and enterprise integrations |
| Subscription | Multi-year contract | Custom enterprise plan with unlimited features and priority support |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
Elium product offering
Product offeringCore offering
Elium is a SaaS knowledge management platform that provides AI-powered knowledge capture, organisation, search, and distribution for enterprise teams. The platform delivers instant answers grounded in a company's own validated knowledge base, supports content lifecycle workflows (approval, expiration, versioning), and integrates with tools such as Microsoft 365, Google Workspace, Slack, Salesforce, Zendesk, ServiceNow and JIRA. It is sold to large organisations on per-seat subscription tiers (Team, Corporate, Enterprise) backed by deployment services.
Product overview
Elium is a unified AI-powered Knowledge Management SaaS platform with a modular architecture. The core product is the Elium AI Knowledge Management Platform, which includes the Knowledge Assistant for content curation. Specialized solutions include Elium Desk for IT Service Desk teams. The platform offers AI-powered knowledge retrieval, content creation tools (AI Editor), Smart Assistants for automated task execution, and over 50 pre-defined templates for structured knowledge capture. Three pricing tiers (Team, Corporate, Enterprise) build progressively on core features, with the Enterprise tier adding AI Smart Assistants and Elium Vault. Deployment is supported through FAST and ADOPT methodologies plus a Gold Plan for complex enterprise needs.
Differentiator
Problem solved
Functional benefit
Products and services
- Elium AI Knowledge Management Platform Core SaaS platform that captures, organises, searches, distributes, reuses and measures company knowledge, and grounds AI-powered answers exclusively in that validated content. Used by 150,000+ professionals daily and marketed primarily to enterprises.
- Elium Desk AI-powered knowledge base package targeted at IT Service Desk and support organisations, leveraging the browser extension to deliver in-ticket AI answers inside Zendesk, ServiceNow, JIRA, GLPI and EasyVista, with interactive decision trees and guided troubleshooting.
- Elium Vault Secure document storage capability sold with the Enterprise tier for organisations that need to manage sensitive or restricted knowledge assets alongside the standard knowledge base.
- Elium Professional Services (FAST, ADOPT, FLEX, Gold Plan) Consulting and deployment services that help enterprise customers plan, migrate content, train users and adopt the platform. Includes FAST rapid deployment, ADOPT company-wide rollout, FLEX methodology and Gold Plan dedicated consultant service.
Quantifiable outcome
- 5x reduction in knowledge search time for IT Service Desk teams
- +5 more outcomes
Companies that use Elium
Customer profileNamed customers13 records
Segments7 records
Ideal customer profiles4 records
Elium technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration21 records
AI capability11 records
Feature9 records
Elium partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core and supporting.
- Microsoft 365coreDeep native integrations with Microsoft Office 365 suite including SharePoint, OneDrive, Teams, and Microsoft 365 applications. Allows unified search across SharePoint and Elium. Teams integration for notifications when new knowledge is published. SSO and Azure hosting options available.
- Google WorkspacecoreGoogle Drive integration for connecting existing file repositories. G Suite document and folder embeds. G Suite drive mass import for administrators. Brings company files into actionable knowledge.
- SlackcoreSlack integration for pushing articles or comments to channels automatically. Notifications when new key knowledge is published. Real-time knowledge sharing within Slack workspace.
- SalesforcecoreNative integration with Salesforce for customer-facing teams. AI-generated responses from documentation accessible directly in Salesforce interface.
- ZendeskcoreBrowser extension works directly inside Zendesk. Support agents can search knowledge base and get AI-generated answers without leaving their ticketing platform.
- ServiceNowcoreBrowser extension available for ServiceNow. In-ticket AI suggestions for IT service desk teams. Connects trusted IT knowledge to broader Enterprise AI services.
- JIRAcoreBrowser extension integrates with JIRA. AI-powered knowledge suggestions directly in IT service management workflows.
- Azure OpenAIcoreFull content base vectorised and connected to Azure-hosted OpenAI APIs. Guarantees data privacy and compliance for AI-powered features including conversational search and AI-assisted writing.
- Model Context Protocol (MCP) EcosystemcoreMCP bridges Elium to ChatGPT, Claude, Le Chat Mistral, or any MCP-compliant assistant. AI tools can query knowledge base directly with OAuth-secured access respecting Elium permissions.
- Google Cloud Platform (GCP)corePrimary cloud hosting provider. Services deployed in eu-west1 (Belgium) region. Data stored multi-region across EU (Belgium, Netherlands, Finland, Germany). ISO27001, SOC1/2/3, Tier-4 facilities.
- 3DS Outscale (SecNumCloud)coreSecNumCloud-certified French cloud provider for sovereign EU hosting. Services and data in Paris, France region. Part of Elium's commitment to European data sovereignty.
- IntercomsupportingBrowser extension works directly inside Intercom. Customer support teams can access AI-powered knowledge without switching between tools.
- PowerBI, Tableau, Data StudiosupportingConnect Elium to external analytics dashboards. Turn knowledge base into visual dashboards tracking what's read, what's stale, and where gaps are. Real-time CSV export for raw data.
- GLPI, EasyVistasupportingBrowser extension available for GLPI and EasyVista ITSM platforms. Connects to Elium knowledge base for in-ticket AI suggestions.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Elium competitors and assessment
Company assessmentDirect peers
- Slite: Slite is a knowledge base for distributed teams with AI-powered Q&A (Ask). Comparable to Elium in the SMB/mid-market tier with similar AI-grounded-in-knowledge-base positioning, though less focused on regulated European enterprises.
- Notion: Notion is an AI-powered workspace combining docs, wikis, and project management with Notion AI. Directly comparable to Elium as an AI-native knowledge and collaboration platform for teams, though broader in scope (spans project/task management beyond KM).
- Guru: Guru is an AI-powered enterprise knowledge management platform delivering verified answers in-browser via a browser extension. Closest direct competitor to Elium on the AI-answers-in-Zendesk/Salesforce/ServiceNow wedge with similar target buyer (customer support, sales, IT).
- Tettra: Tettra is an AI-powered internal knowledge base for teams, with structured Q&A and Slack integration. Directly comparable to Elium in the SME segment with overlapping AI assistant and knowledge lifecycle features.
- Bloomfire: Bloomfire is an enterprise knowledge management platform with AI-powered search, expert-led content, and analytics. Closely aligned to Elium's enterprise KM positioning, particularly for regulated and customer-facing industries.
- Document360: Document360 is a knowledge base platform for technical and customer-facing documentation with AI-powered search (Eddy). Comparable to Elium on structured KB authoring and AI-grounded answers, though stronger in external-facing docs.
- Starmind: Starmind is an AI-driven enterprise knowledge management platform with an emphasis on expert identification and tacit knowledge routing. Comparable to Elium as a European-headquartered, enterprise-grade AI-KM platform targeting large organizations.
- Stack Overflow for Teams: Stack Overflow for Teams is an internal knowledge-sharing and Q&A platform with OverflowAI. Directly comparable to Elium for technical/engineering-led organizations and on the AI Q&A wedge, though narrower in audience than Elium's enterprise-wide positioning.
Broad incumbents
- Confluence (Atlassian): Confluence is Atlassian's enterprise wiki and knowledge platform, now adding Atlassian Intelligence (AI) features. A broad incumbent in the same category as Elium, with much larger distribution but less specialized in validated, AI-grounded enterprise knowledge retrieval.
- Microsoft SharePoint / Loop: SharePoint and Microsoft Loop are Microsoft's enterprise content, knowledge, and collaboration platforms with Copilot AI layered on top. The dominant incumbent in Elium's installed-base categories, offering overlapping capability via bundle, but lacking Elium's AI-grounded-in-validated-content differentiation.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Elium social profiles
Digital presenceElium compliance and trust
Trust signalCompliance6 records
Elium financial estimates
Financial estimateRevenue estimate
Valuation estimate
Elium leadership team
Management profileNumber of profiles
Profiles6 records
Elium funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Elium M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Elium
What does Elium do?
Elium is a SaaS knowledge management platform that provides AI-powered knowledge capture, organisation, search, and distribution for enterprise teams. The platform delivers instant answers grounded in a company's own validated knowledge base, supports content lifecycle workflows (approval, expiration, versioning), and integrates with tools such as Microsoft 365, Google Workspace, Slack, Salesforce, Zendesk, ServiceNow and JIRA. It is sold to large organisations on per-seat subscription tiers (Team, Corporate, Enterprise) backed by deployment services.
Is Elium a public or private company?
Elium is a private company. It is classified as venture growth investor backed and is currently operating.
When was Elium founded?
Elium was founded in 2007. It employs 11 to 50 people.
Where is Elium based?
Elium is headquartered in Louvain-la-neuve, Belgium, in the Europe region.
How does Elium make money?
Three revenue lines are on record. SaaS Subscription (Team & Corporate) is the primary driver. The others are enterprise Custom Pricing and professional Services.
Who are Elium's main competitors?
Direct peers on record are Slite, Notion, Guru, Tettra, Bloomfire, Document360, Starmind and Stack Overflow for Teams. Broad incumbents are Confluence (Atlassian) and Microsoft SharePoint / Loop.
Does Elium have an API?
Yes. Elium provides a GraphQL API that gives full programmatic access to the knowledge base. Pull content, push updates, build dashboards, trigger workflows. SSO, SCIM provisioning, and Model Context Protocol (MCP) are also available, enabling connections to AI tools like ChatGPT, Claude, Le Chat Mistral, or any MCP-compliant assistant.
What industry is Elium in?
Elium's product category is Knowledge Management Software. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs), with a secondary code of HDAEANAI, AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI). Its NAICS code is 5132 and its SIC code is 7372.