What Door.com does

Door.com, legally Latch, Inc. and operating publicly under OTC ticker LTCH, is a smart building technology platform purpose-built for the North American multifamily housing market. The company offers an integrated hardware and software stack: a portfolio of access control devices (R2 Smart Reader, Smart Intercom, DOOR Link virtual intercom, cameras), residential smart locks (C2, M2, M3 Mortise, Interconnect) with ANSI Grade 1 and UL 10C certifications, and a smart home device family (Scout edge-AI building health monitor, thermostats, cellular hub, leak sensors, dimmer switches, open/close and motion sensors, Leak Lasso water shut-off, and temperature/humidity monitors). All devices are managed through DOOR OS, a cloud platform with API integrations to the four leading property management systems (Yardi, RealPage, Entrata, AppFolio), and through the DOOR App for residents and on-site staff. Edge AI in Scout enables on-device detection of smoke/CO, leak, noise, and break-in events without transmitting audio off-device.

Revenue is generated across five streams: hardware device sales (through shop.door.com, powered by Shopify, and via channel partners), recurring software subscriptions to DOOR OS scaled to portfolio size and feature set, professional installation services, transaction fees from in-app amenity booking and payments processed by Stripe, and managed services including 24/7 assisted package delivery via partner Eyeforce and on-demand technicians via the acquired HelloTech platform. Pricing is quote-based for enterprise customers and not publicly disclosed. The go-to-motion combines direct enterprise field sales targeting REITs, owners, operators, and developers with a Channel Partner Program for installers and low-voltage integrators, supported by SOC 2 Type 2, ISO 27001-aligned controls, and full compliance with CCPA, PIPEDA, NYC TDPA, VCDPA, and other state privacy regimes.

The company was founded in 2015 as Latch, became public via SPAC merger with TS Innovation Acquisitions Corp. on June 4, 2021, and rebranded to DOOR in 2024 while maintaining Latch, Inc. as the legal entity. Headquartered in Olivette, Missouri (a St. Louis suburb) and incorporated in Delaware, with an additional office in Boston, the company serves customers across the United States and Canada only. Enterprise customer references include AvalonBay Communities and JDL Development, both of which have publicly committed to portfolio-wide DOOR deployments.

Name

Door.com

Legal name

DOOR Systems, Inc.

Website

https://door.com

Company type

Public

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Door.com is a smart building platform serving multifamily property owners and operators in the US and Canada, combining access control hardware, edge-AI building health sensors, and the DOOR OS software platform to unify property operations and resident experience.

Ownership category

akta.pro rank

Product category

Smart Building Technology

NAICS

Security Systems Services (except Locksmiths) (561621)

SIC

Auto Controls For Regulating Residential & Comml Environments (3822)

akta.pro primary industry

Residential Smart Lock Hardware (Keypad, Keyless, Biometric, Connected) (HSAHAEAA)

akta.pro secondary industries

Intercom & Video Entry Integration with Smart Locks (HSAHAEAI), Smart Lock Installation, Retrofit & Door Hardware Services (HSAHAEAB), Home Security & Access Control (Cameras, Alarms, Smart Locks) (HSAPAQAB), Access Control & Smart Locks (Managed/Monitored) (HSAHAAAG)

Keywords

• Smart access control
• Multifamily building intelligence
• Smart lock systems
• Building health monitoring
• IoT property technology

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Supply Chain, Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Hardware Device Sales: Sale of IoT hardware including smart locks (C2, M2, M3, Interconnect), access readers (R2), smart intercoms, cameras, thermostats, sensors, and hubs. Hardware is sold through direct online store (shop.door.com) and channel partners.
2. Software Subscriptions: Subscription-based software services via DOOR OS platform and DOOR App for property managers and residents. Subscription terms govern cloud-based software and mobile app access for customers (property owners/managers). Revenue is recurring in nature based on portfolio size and features.
3. Professional Installation Services: Installation services for access control and IoT devices provided through installation services terms and conditions, with support from service partners.
4. Amenity Booking and Payments: DOOR App enables residents to book and pay for rentable amenities (pool, gym, theater, rooftop, etc.) with payment processing through Stripe.
5. Assisted Delivery Service: 24/7 remote assisted delivery service for packages in multifamily buildings, provided through DOOR App with third-party service provider Eyeforce.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Door.com (formerly Latch) sells a unified smart building platform for multifamily housing that combines Bluetooth-enabled IoT hardware devices—smart locks, access readers, intercoms, cameras, and environmental sensors—with the DOOR OS cloud software platform and the DOOR App mobile application. The offering unifies access control, smart home automation, visitor management, and building health monitoring into a single portfolio-wide management system, sold primarily to multifamily property owners, operators, and developers through enterprise sales and a channel partner network.

Product overview

DOOR (formerly Latch) provides a unified smart building platform combining hardware devices and software applications for multifamily properties. The core platform consists of DOOR OS (operating system) and DOOR App (mobile application) that integrate access control, smart home automation, and building operations management. The product portfolio includes: Access Control devices (R2 Smart Reader, Smart Intercom, DOOR Link, Camera); Residential Door Smart Locks (C2, M3 Mortise, Interconnect, M2 Mortise); Smart Home devices (Scout building health monitor, Thermostat, Hub, Leak Sensor, Smart Dimmer Switch, Open/Close Monitor, Motion Sensor, Leak Lasso, Temperature & Humidity Monitor); and platform software (DOOR OS, DOOR App). All hardware and software work together within the DOOR ecosystem, enabling property managers to unify access, automation, and operations while providing residents with modern mobile credentials and smart home control. DOOR supports both new construction and retrofit installations with integrations to major property management systems (Yardi, RealPage, Entrata, AppFolio) and smart home devices (Nest, Ecobee, Honeywell).

Differentiator

Problem solved

Functional benefit

Products and services

• DOOR OS Central operating system platform that unifies access control, automation, and smart devices into one building management system with real-time visibility, automated workflows, API integrations to Yardi, RealPage, Entrata, and AppFolio, and portfolio-wide operational control for multifamily property owners and operators.
• DOOR App Mobile application for iOS and Android that enables multifamily residents and property managers to control access, manage smart home devices, view access histories, receive notifications, book amenities, and interact with building systems.
• C2 Smart Lock Connected smart lock for residential units in multifamily properties supporting app-based unlock, keycard/NFC, doorcode, and physical key access; ANSI Grade 1 certified with Schlage Type C keyway.
• M3 Mortise Smart Lock Sleek mortise-style smart lock designed for modern multifamily units and retrofits with multiple access methods including app, keycard, doorcode, and physical key; UL 10C (90 min) fire-rated certified.
• M2 Mortise Smart Lock Mortise-style smart lock for residential multifamily units providing secure access with multiple credential options and integration with the DOOR ecosystem.
• Interconnect Smart Lock Smart lock designed for interconnect door applications in multifamily buildings, integrating with DOOR OS for unified access control.
• R2 Smart Reader Modern contactless smart reader for shared spaces and common areas supporting Bluetooth unlock with cryptographic certifications and bi-directional signing, NFC/keycard authentication, and doorcode entry.
• Smart Intercom Video intercom system for visitor management in multifamily buildings with remote unlock capability and real-time alerts, enabling residents to communicate with and grant access to visitors.
• DOOR Link Virtual intercom device enabling remote access control and visitor management for multifamily properties without requiring physical hardware installation.
• Camera Security camera for monitoring multifamily common areas in real-time with live view capabilities and integration into DOOR OS for unified building management.
• Scout Building health monitoring device combining a remote access control bridge with edge AI-powered environmental sensing, monitoring temperature, air quality, water leaks, smoke/CO alarms, noise disturbances, and break-in related events; supports up to 8 locks per device with privacy-focused audio processing that never leaves the device.
• Hub Cellular hub hardware device providing connectivity for DOOR smart home devices and enabling offline-first operation during network or cloud outages.
• Thermostat Smart thermostat for energy management and automated climate monitoring in multifamily units, integrating with Nest, Ecobee, and Honeywell thermostats through the DOOR ecosystem.
• Leak Sensor Smart leak detection sensor that monitors for water leaks and moisture issues in multifamily units and sends alerts to prevent water damage and expensive insurance claims.
• Smart Dimmer Switch Connected light switch with dimming capabilities for smart lighting control in multifamily units and common areas, integrated with the DOOR ecosystem.
• Open/Close Monitor Sensor that monitors the open/close status of doors, windows, or other openings and provides alerts and automation triggers based on status changes.
• Motion Sensor Motion detection sensor for monitoring occupancy and movement in multifamily spaces, used for security, automation, and analytics purposes.
• Leak Lasso Water shut-off valve device that automatically closes water supply when leaks are detected, providing proactive water damage prevention in multifamily buildings.
• Temperature & Humidity Monitor Environmental sensor that tracks temperature and humidity levels in multifamily units and common areas to monitor for HVAC problems, freezing risk, or moisture damage.
• DOOR Professional Installation Services Professional installation services for access control and IoT devices in multifamily buildings, delivered through authorized service partners under installation services terms and conditions.
• DOOR Amenity Booking and Payments In-app amenity booking and payment service enabling multifamily residents to reserve and pay for rentable amenities such as pool, gym, theater, and rooftop spaces, with payment processing through Stripe.
• DOOR Assisted Delivery Service 24/7 remote assisted delivery service for packages in multifamily buildings, provided through the DOOR App with third-party service provider Eyeforce to ensure safe delivery inside buildings.

Quantifiable outcome

• Up to 20% increase in operating efficiency for property operators
• +3 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration25 records

AI capability6 records

Feature8 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• AvalonBay Communities, Inc.coreStrategic or Co-development PartnerStrategic partnership where AvalonBay deployed DOOR's smart access and building intelligence platform across their multifamily portfolio. DOOR has unlocked real value for AvalonBay, expanding touring hours, creating maintenance efficiencies, and supporting operations evolution.
• JDL DevelopmentcoreStrategic or Co-development PartnerJDL Development has standardized on DOOR (formerly Latch) across their developments, evaluating it as the best combination of hardware and software globally. The partnership continues to evolve as DOOR expands its platform capabilities.
• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure provider. DOOR stores and processes data using AWS, with encryption at rest using AWS KMS. User contact and product usage data is stored and processed.
• StripecoreTechnology or IntegrationPayment processing service provider. Stripe processes all payment transactions in the DOOR online store and for amenity bookings. Data may be collected directly by Stripe from users.
• HelloTechminorImplementation/ SI/ Consulting PartnerService technician provider integrated into DOOR App for booking various services. Residents can book HelloTech service technicians through the app for smart home services and support.
• EyeforceminorImplementation/ SI/ Consulting PartnerThird-party service provider for 24/7 remote assisted delivery service, helping ensure safe delivery of packages inside multifamily buildings through DOOR App.
• YardicoreTechnology or IntegrationProperty management system integration. DOOR integrates with Yardi through DOOR OS, allowing property managers to pull information via API for streamlined property management.
• RealPagecoreTechnology or IntegrationProperty management system integration. DOOR integrates with RealPage through DOOR OS, enabling data synchronization and workflow automation for property managers.
• EntratacoreTechnology or IntegrationProperty management system integration. DOOR integrates with Entrata through DOOR OS, providing seamless property management workflow integration.
• AppFoliocoreTechnology or IntegrationProperty management system integration. DOOR integrates with AppFolio through DOOR OS, enabling property managers to manage access and smart devices within their existing PMS workflow.
• Auth0 (Okta)coreTechnology or IntegrationAuthentication and identity management. Auth0 provides user authentication services for DOOR platform, handling user contact and authentication data.
• ShopifycoreTechnology or IntegrationE-commerce platform hosting DOOR's online store (shop.door.com). Shopify provides the online e-commerce infrastructure for hardware product sales.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• SmartRent: SmartRent is the closest direct competitor to DOOR, offering a unified smart home and access-control platform purpose-built for multifamily owners and operators, with both hardware devices and a SaaS management layer. Like DOOR (Latch), SmartRent also went public via SPAC in 2021 and serves the same institutional multifamily buyer.
• ButterflyMX: ButterflyMX is a direct competitor in multifamily smart intercom and visitor management, providing video intercoms, access control, and a mobile app for residents. Its product overlaps substantially with DOOR's Smart Intercom, DOOR Link, and DOOR App offerings to the same multifamily segment.
• Brivo: Brivo provides cloud-based access control for commercial and multifamily buildings, with readers, mobile credentials, and an enterprise management platform that competes head-on with DOOR OS, particularly in larger portfolios that require multi-site visibility.
• Kisi: Kisi provides cloud-managed access control hardware and software for offices and multifamily properties, overlapping with DOOR OS and the R2 Smart Reader in mobile-credential and reader functionality.
• RemoteLock: RemoteLock offers cloud-based smart lock and access-control software for residential and multifamily use, with broad hardware compatibility — directly competing with DOOR's unified hardware + cloud platform thesis.
• Openpath (Motorola Solutions): Openpath, now part of Motorola Solutions, delivers mobile-credential access control and a cloud management platform that overlaps directly with DOOR's Bluetooth unlock, smart reader, and DOOR OS portfolio for commercial and multifamily customers.

Broad incumbents

• ASSA ABLOY (August Home, Yale): ASSA ABLOY is the dominant global lock incumbent and owns August Home and Yale smart lock brands. It competes with DOOR at the residential unit lock layer and increasingly at the access-management platform layer for multifamily.
• SALTO Systems: SALTO is a global incumbent in electronic access control with broad hospitality, commercial, and multifamily deployments. While larger and broader than DOOR, its wireless smart-locking and cloud management compete for the same multifamily budget.
• Allegion (Schlage): Allegion owns Schlage, whose Schlage Encode and smart deadbolts compete at the unit-level smart-lock layer, and the broader Allegion portfolio competes with DOOR across multifamily access hardware. Allegion is a much larger incumbent in mechanical and electronic locks.

Emerging players

• Vivint Smart Home: Vivint delivers integrated smart home and access solutions with a focus on single-family and increasingly multifamily installations, providing a competing end-to-end smart-building experience to DOOR's platform.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/door-technology-inc

Compliance12 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds6 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Door.com