Velaris
- Company typePrivate
- Founded2021
- HeadquartersLondon, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
Velaris firmographics
Firmographics- Name
- Velaris
- Legal name
- MANANTIAL LTD
- Website
- https://velaris.io
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Velaris industry classification
Industry- Product category
- Customer Success Software
- NAICS
- Computer Systems Design and Related Services (5415)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)
Keywords
Where Velaris is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices3 records
Markets served
Velaris business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription (Platform License): Velaris operates as a SaaS customer success platform with subscription-based pricing. The platform is sold on a per-seat basis with annual or multi-year contract options. Implementation, onboarding, and setup assistance are included as part of the service delivery.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Annual | Enterprise and Mid-Market subscription tiers |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Velaris product offering
Product offeringCore offering
Velaris is an AI-native Customer Success Platform that unifies customer data, monitors account health with AI-enriched scoring, predicts churn and expansion, and orchestrates automated customer journeys for B2B SaaS post-sales teams. The platform is delivered as a per-seat SaaS subscription with annual or multi-year contracts and includes done-for-you setup, complimentary customer success consulting, and dedicated implementation support. It targets mid-market and enterprise B2B SaaS companies with recurring revenue models that need to scale customer success operations.
Product overview
Velaris is an AI-native Customer Success Platform built as a unified product with modular capabilities. The core platform is organized into four main modules: View (visibility), Analyze (AI-powered health scoring and predictions), Orchestrate (journey automation), and Execute (process standardization). On top of the core, there are AI-powered products including Copilot (AI teammate for natural language queries) and AI Agents (autonomous agents for account monitoring and tasks). The platform also includes an extensive feature set covering onboarding, health scoring, sentiment analysis, reporting, task management, automation builder, playbooks, success plans, surveys, campaigns, customer portal, writing assistant, custom objects, and action items. Solutions are targeted by role (Executive, CS Leader, CS Manager) and team function (Onboarding, Sales, Product, Customer Marketing) with both High Touch and Low Touch engagement models supported.
Differentiator
Problem solved
Functional benefit
Products and services
- Velaris Customer Success Platform AI-native Customer Success Platform that unifies customer data, tracks health, manages renewals and expansion, and automates workflows for B2B SaaS post-sales teams. Delivered as a per-seat SaaS subscription with annual or multi-year contracts, done-for-you setup, complimentary CS consulting and dedicated implementation support.
- AI Copilot
Quantifiable outcome
- 25% increase in efficiency for Hostaway
- +4 more outcomes
Companies that use Velaris
Customer profileNamed customers14 records
Segments4 records
Ideal customer profiles2 records
Velaris technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration20 records
AI capability9 records
Feature6 records
Velaris partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core.
- Amazon Web Services (EMEA) SARLcoreAWS serves as Velaris's primary cloud infrastructure provider. Customer data is fully hosted on AWS with Velaris adhering to AWS security best practices. AWS KMS is employed for encryption at rest and AWS Certificate Manager manages SSL certificates.
- Anthropic Ireland, LimitedcoreAnthropic (Claude AI) is used to generate insights and summaries as part of Velaris's AI capabilities. Listed as an approved sub-processor for processing customer data.
- MANANTIAL LTD (Parent Company)coreMANANTIAL LTD is the legal parent company of Velaris. The company is incorporated in Ireland with subsidiaries in Sri Lanka (Manantial (Pvt) Ltd, Manantial Solutions PVT LTD) and Spain (Manantial Velaris SLU).
- SalesforcecoreNative bi-directional CRM integration. Users choose which data syncs to Velaris and which data syncs back to Salesforce.
- HubSpotcoreNative CRM integration with HubSpot, enabling data synchronization and customer data visibility within Velaris.
- GongcoreGong integration analyzes meeting transcripts to capture customer context beyond CRM fields, feeding sentiment and engagement data into Velaris's AI engine.
- ZendeskcoreZendesk integration syncs support ticket data to provide a holistic view of customer health and support interactions.
- IntercomcoreIntercom integration analyzes customer communications and chats to capture context for health scoring and sentiment analysis.
- PendocorePendo integration syncs product usage metrics and analytics to surface churn signals and product engagement insights.
- MixpanelcoreProduct analytics integration syncing usage metrics to inform customer health scores and churn prediction models.
- AmplitudecoreProduct analytics integration connecting usage data to customer health monitoring and behavioral insights.
- SnowflakecoreDatabase integration enabling connection to Snowflake data warehouses for comprehensive customer data analysis.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Velaris competitors and assessment
Company assessmentDirect peers
- Planhat: European-headquartered customer success platform serving SaaS and B2B companies with health scores, playbooks, and customer journey management. Direct competitor with geographic overlap in Europe and similar mid-market focus.
- ChurnZero: Real-time customer success platform for SaaS companies with health scoring, churn prevention, and customer communications. Named alongside Velaris in G2's expert survey on AI-driven churn reduction, confirming direct competition in the same buyer segment.
- Gainsight: Market-leading customer success platform serving enterprise SaaS companies with health scoring, renewals, and customer journey orchestration. The most direct head-to-head competitor to Velaris in the same product category and target customer base.
- ClientSuccess: Customer success management platform serving SaaS businesses with health scoring, renewals, and customer engagement tools. Comparable offering for the same mid-market and enterprise B2B SaaS buyer.
- Catalyst: Customer success platform offering health scoring, surveys, and journey orchestration to SaaS companies. Overlapping product surface and customer base with Velaris.
- Vitally: Customer success platform built for B2B SaaS with health scoring, account insights, and collaboration tools. Directly comparable product offering and customer success buyer audience.
- Totango: Customer success platform offering health scoring, journey orchestration, and segmentation tools to SaaS and subscription businesses. Closely comparable product surface and mid-market/enterprise B2B SaaS buyer base.
- Custify: Customer success platform targeting SaaS companies with health monitoring, automation, and customer communication tools. Named alongside Velaris in G2's AI-in-Customer-Success survey, confirming comparable product and buyer profile.
Broad incumbents
- Zendesk: Large customer support and customer experience platform offering ticketing, help desk, and increasingly customer engagement features. Listed as a Velaris integration partner but a broader incumbent whose expanding CX scope overlaps with Velaris's post-sales remit.
Emerging players
- SmartKarrot: Customer success and product engagement platform for SaaS companies with health scoring and customer journeys. Smaller and more emerging competitor, with partial overlap in target buyer and product surface.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Velaris compliance and trust
Trust signalCompliance4 records
Velaris financial estimates
Financial estimateRevenue estimate
Valuation estimate
Velaris leadership team
Management profileNumber of profiles
Profiles1 record
Velaris subsidiaries and ownership
Company hierarchySubsidiaries3 records
Velaris funding detail
Funding detailFunding overview
Funding rounds1 record
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Velaris M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Velaris
What does Velaris do?
Velaris is an AI-native Customer Success Platform that unifies customer data, monitors account health with AI-enriched scoring, predicts churn and expansion, and orchestrates automated customer journeys for B2B SaaS post-sales teams. The platform is delivered as a per-seat SaaS subscription with annual or multi-year contracts and includes done-for-you setup, complimentary customer success consulting, and dedicated implementation support. It targets mid-market and enterprise B2B SaaS companies with recurring revenue models that need to scale customer success operations.
Is Velaris a public or private company?
Velaris is a private company. It is classified as venture growth investor backed and is currently operating.
When was Velaris founded?
Velaris was founded in 2021. It employs 51 to 100 people.
Where is Velaris based?
Velaris is headquartered in London, United Kingdom, in the Europe region.
How does Velaris make money?
One revenue line is on record: saaS Subscription (Platform License).
Who are Velaris's main competitors?
Direct peers on record are Planhat, ChurnZero, Gainsight, ClientSuccess, Catalyst, Vitally, Totango and Custify. Zendesk is listed as a broad incumbent. SmartKarrot is listed as an emerging player.
Does Velaris have an API?
Yes. Velaris supports MCP (Model Context Protocol), allowing LLMs and AI agents to securely access Velaris account data, customer context, health signals, tasks, notes, and other Customer Success information. This enables teams to connect Velaris with AI workflows, internal agents, and external tools that need reliable customer context from the Velaris platform.
What industry is Velaris in?
Velaris's product category is Customer Success Software. Its primary akta.pro industry code is HDAAAGAJ, B2B SaaS & Enterprise Personalization (CRM, Sales, Support). Its NAICS code is 5415 and its SIC code is 7372.