RightSite Health

What RightSite Health does

RightSite Health is a private telehealth company founded in 2023 and headquartered in San Antonio, Texas, that operates a real-time telehealth platform connecting 911 callers with low-acuity medical needs to ER physicians via phone or video while EMS crews are still on scene. The company's product combines live ER physician triage with a Patient Navigator follow-up program that addresses downstream social determinants of health such as utility assistance, insurance enrollment, prescription delivery, transportation scheduling, and financial strain support. Reported outcomes include a 95% patient acceptance rate, 85% of low-acuity patients redirected without ambulance transport, and 80% resolution of barriers to care, positioning the service as an intervention against the well-documented problem that over half of 911/EMS calls are ambulatory, telehealth, pharmacy, or social-service appropriate rather than true emergencies.

RightSite distributes through two parallel channels: direct enterprise sales to county EMS agencies, fire departments, and 911 communication centers (with named deployments including Fort Worth, San Antonio, Grady EMS, Montgomery County, Bexar County ESD 7, Fayette County, Beaumont, Henry County 911, Sandy Springs, New Braunfels, Smyrna, and Coweta County), and contracts with health plans including Blue Cross Blue Shield of Texas, United Healthcare, and Apex. The business model is mixed: EMS agency contracts operate on a subscription/recurring basis while health plan contracts are structured as outcome-based arrangements tied to prevented ER and ambulance utilization. The corporate structure comprises RightSite Health, Inc., a Delaware corporation, and RightSite Health Physicians, PLLC, a Texas professional LLC that houses the clinical practice. The company has raised approximately $33.65 million across 2023, 2024, and 2025 securities offerings to fund geographic expansion (most recently into Georgia), health plan contracting, and team buildout under a leadership team led by CEO Jamo Rubin, M.D., with CMO Natasha Demehri Kathuria, MD MPH, CFO Michael Boxer, and functional leads across clinical services, sales, engineering, and HR.

Name

RightSite Health

Legal name

RightSite Health, Inc.

Website

https://rightsitehealth.com

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

EMS Telehealth Software

NAICS

Other Individual and Family Services (624190)

SIC

Services-Health Services (8000)

akta.pro primary industry

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

akta.pro secondary industry

Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA)

Keywords

• EMS telehealth services
• 911 triage platform
• Low-acuity redirection
• Patient navigation services
• Emergency room diversion

Headquarters

HQ city

San Antonio

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. EMS Agency Services: RightSite partners with 911/EMS agencies to provide on-scene telehealth services, helping reduce unnecessary transports and keep units available for life-threatening emergencies. Revenue likely derived from per-call or subscription fees from EMS agency contracts.
2. Health Plan Contracts: Partnerships with health insurers (Blue Cross Blue Shield of Texas, United Healthcare, Apex) to prevent avoidable ER utilization at the 911 moment. Revenue derived from preventing unnecessary ambulance and ER use, generating attributed medical savings for health plans.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

RightSite Health operates a telehealth platform that connects low-acuity 911 callers with on-call ER physicians via real-time phone or video, while patient navigators follow up to address underlying clinical and social needs. The service is delivered through partnerships with EMS agencies, fire departments, and 911 communication centers, as well as contracts with health insurance plans seeking to reduce avoidable ambulance transports and ER visits.

Product overview

RightSite Health operates as a unified telehealth service platform with two integrated offerings: the EMS Telehealth Service for emergency medical services agencies and the Health Plans Service for insurance providers. Both services share the same core technology stack—real-time ER physician telehealth consultations combined with patient navigator follow-up—to address low-acuity 911 calls and reduce unnecessary ambulance transports and ER visits. The platform is marketed as a single integrated solution rather than separate modular products.

Differentiator

Problem solved

Functional benefit

Products and services

• RightSite EMS Telehealth Service A telehealth service for EMS agencies that connects low-acuity 911 callers with ER physicians via phone or video in real time at the scene. Patient Navigators follow up to redirect patients to appropriate in-network care, reducing unnecessary ambulance transports and ER visits while keeping units available for life-threatening emergencies.
• RightSite Health Plans Service A health plan service that intercepts low-acuity 911 calls at the moment of need, connecting members with ER physicians and patient navigators to guide them to appropriate care and prevent avoidable ER utilization and ambulance use, generating attributed medical savings for health plans.

Quantifiable outcome

• 95% patient acceptance rate when RightSite is offered
• +3 more outcomes

Named customers16 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

16 partnerships are on record, tiered core.

• Coweta County 911/EMAcoreStrategic or Co-development Partner · 3 May 2026Coweta County 911/EMA announced a new partnership with RightSite Health on May 3, 2026 to offer telehealth evaluations for non-life-threatening medical calls starting May 11, 2026. The service connects qualifying callers with ER physicians via phone or video, aiming to free up ambulances for life-threatening emergencies. Coweta County Fire Rescue responded to 16,000 low-acuity medical calls in 2025, and the county is now one of only a few in Georgia to offer RightSite Health services.
• Coweta County Fire RescuecoreStrategic or Co-development Partner · 3 May 2026Coweta County Fire Rescue partnered with RightSite Health to implement telehealth services for low-acuity medical calls. The partnership aims to redirect non-emergency calls away from ambulances while ensuring immediate transport if an emergency is identified.
• Fort Worth Fire DepartmentcoreStrategic or Co-development PartnerPartner EMS agency using RightSite telehealth services to reduce low-acuity calls and improve unit availability for true emergencies.
• Grady EMScoreStrategic or Co-development PartnerPartner EMS provider. VP of EMS Operations Scott Dodson quoted supporting RightSite's real-time backup for call takers that 'boosts confidence, accelerates decisions, and keeps performance steady even as demand grows.'
• San Antonio Fire DepartmentcoreStrategic or Co-development PartnerPartner fire department using RightSite telehealth services to manage low-acuity calls more efficiently.
• Montgomery County Hospital District (MCHD)coreStrategic or Co-development PartnerPartner EMS agency using RightSite telehealth services for low-acuity call management.
• Bexar County ESD 7coreStrategic or Co-development PartnerPartner emergency services district using RightSite telehealth services.
• Fayette County Fire/EMScoreStrategic or Co-development PartnerPartner EMS agency. Field Medic quoted: 'Both the navigator and doctor were great to work with and found a solution to help the patient.'
• Beaumont Fire & EMScoreStrategic or Co-development PartnerPartner EMS agency. Field Medic quote: 'Everyone is excited to hear of another option rather than a long wait in the ER.'
• Henry County 911 CommunicationscoreStrategic or Co-development PartnerPartner 911 dispatch center. E-911 Division Commander Carrie Gonzales quoted: 'RightSite shows up like a true partner. They're honest, thoughtful in planning, and incredibly flexible and responsive when conditions change. Their commitment to public safety really came through during the winter weather event.'
• Sandy Springs Fire DepartmentcoreStrategic or Co-development PartnerPartner fire department using RightSite telehealth services.
• New Braunfels Fire DepartmentcoreStrategic or Co-development PartnerPartner fire department using RightSite telehealth services.
• Smyrna Fire DepartmentcoreStrategic or Co-development PartnerPartner fire department using RightSite telehealth services.
• Blue Cross Blue Shield of TexascoreStrategic or Co-development PartnerHealth plan partner working with RightSite to prevent avoidable ER utilization at the 911 moment, reducing unnecessary ambulance and ER use among members.
• United HealthcarecoreStrategic or Co-development PartnerHealth plan partner collaborating with RightSite to intercept care at the 911 moment and guide members to appropriate care.
• ApexcoreStrategic or Co-development PartnerHealth plan partner working with RightSite to reduce avoidable ER visits and improve member outcomes through 911 telehealth intervention.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• MD Ally: MD Ally provides 911 telehealth triage for non-emergency calls, connecting callers to clinicians to redirect low-acuity patients away from ERs. It is the closest direct competitor to RightSite's core EMS telehealth workflow.
• Pulsara: Pulsara is a healthcare communication platform purpose-built for EMS, 911 dispatch, and emergency department coordination. It competes with RightSite's dispatcher integration layer and EMS workflow specialization.
• Carbyne: Carbyne provides cloud-based 911 communications with integrated video, location, and telehealth capabilities to public safety answering points. It overlaps with RightSite's real-time video ER physician integration into 911 calls.
• RapidSOS: RapidSOS links emergency response data (medical, location, IoT) into 911 and first responder workflows. Its emergency response platform competes with RightSite's dispatcher-side integration and real-time data flow.
• Hicuity Health: Hicuity Health provides tele-ICU, tele-emergency, and tele-stroke services to hospitals and health systems. It is comparable as an enterprise telehealth provider specializing in acute and emergency care delivery.

Broad incumbents

• Amwell: Amwell (American Well) is a large, publicly traded telehealth platform serving payers, health systems, and employers. It offers broader ambulatory telehealth rather than the EMS-triggered model but could expand into RightSite's niche.
• Teladoc Health: Teladoc Health is a global telehealth incumbent covering virtual urgent care, chronic care, and mental health for payers and employers. It represents the broad incumbent alternative that could vertically extend into EMS triage.

Others

• ZOLL Medical: ZOLL Medical supplies EMS medical devices, defibrillators, and resuscitation software used by fire departments and EMS agencies. It is an ecosystem participant that touches RightSite's same end customers, though focused on hardware and resuscitation data.
• ESO: ESO provides EMS electronic patient care reporting, fire incident reporting, and healthcare analytics. As a software/data vendor serving fire and EMS agencies, it is an ecosystem adjacenter that could either partner or compete for IT budget.
• Unite Us: Unite Us operates a social care coordination platform connecting patients to community resources like food, housing, and transportation. It is comparable to RightSite's Patient Navigator program's social determinants referral component.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/rightsite-health
• Instagraminstagram.com/rightsitehealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds3 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RightSite Health