FINDIQ
FINDIQ provides a proprietary AI-powered SaaS platform that combines knowledge management with an assistance system to digitize industrial machinery service expertise, serving machine builders, operators, and industrial service providers across manufacturing, energy, packaging, and related verticals.
- Company typePrivate
- Founded2022
- HeadquartersHerford, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What FINDIQ does
FINDIQ GmbH, founded in 2022 in Herford, Germany, develops a B2B SaaS platform that combines knowledge management and an assistance system for the service of industrial machinery. The platform, branded as the Digitaler Service Experte (Digital Service Expert), consists of four interconnected modules — Knowledge Hub, Service Guide, Field Echo, and Insights Panel — and is built around a proprietary, model-based AI explicitly designed for industrial complexity rather than generic large language models. The company addresses the demographic challenge of retiring service experts by allowing organizations to digitize a machine's expert knowledge in approximately four hours, then deliver step-by-step troubleshooting guidance to field technicians via mobile access with claimed 90%+ accuracy.
The product is sold primarily through direct enterprise field sales targeting machine builders, machine operators, and industrial service providers across verticals including manufacturing, energy, agriculture, packaging, food, electronics, and battery production. Revenue streams comprise SaaS subscriptions with annual or multi-year terms, bundled professional services (workshops, onboarding, training, change management), and whitelabel/OEM licensing arrangements (e.g., SOLLIQ at SOLLICH). Pricing is quote-based with no public tiers; a self-serve test environment on the website reportedly converts to global rollout in 90-95% of cases.
The customer base includes named enterprise accounts such as Siemens, Phoenix Contact, Elopak, HOLMER Maschinenbau, SOLLICH, Henkelhausen, Hymmen, Venjakob, enercity, Kannegiesser, WISAG, Kulicke & Soffa, Oras Group, IMI Precision, Clarios, and iDOO. Total disclosed funding is approximately USD 5.1 million across a pre-seed round (June 2023, EUR 1M, Notion Capital and others) and a seed round (December 2024, USD 4M, led by Plug and Play and Senovo). A US subsidiary, FINDIQ USA, INC., was established in New York in 2025 to support the North American expansion. The company employs 1-10 people and holds ISO 27001 certification in progress, with GDPR-compliant European data residency.
FINDIQ firmographics
Firmographics- Name
- FINDIQ
- Legal name
- FINDIQ GmbH
- Website
- https://findiq.de
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- FINDIQ provides a proprietary AI-powered SaaS platform that combines knowledge management with an assistance system to digitize industrial machinery service expertise, serving machine builders, operators, and industrial service providers across manufacturing, energy, packaging, and related verticals.
- Ownership category
- akta.pro rank
FINDIQ industry classification
Industry- Product category
- Industrial AI Service Knowledge Management Software
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Web Search Portals and All Other Information Services (519290)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- IT Knowledge Management & Service Desk Platforms (HDAEALAH)
- akta.pro secondary industries
- Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH), Service Desk & Help Desk Services (BPAEAJAA), Technical Documentation & Knowledge Management (Playbooks, Runbooks, Enablement Kits) (BPAEANAM)
Keywords
Where FINDIQ is headquartered
LocationHeadquarters
- HQ city
- Herford
- HQ country
- Germany
- HQ region
- Europe
Offices3 records
Markets served
FINDIQ business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- SaaS Subscription Licenses: Annual or multi-year SaaS subscription for access to the Digital Service Expert platform (Knowledge Hub, Service Guide, Field Echo, Insights Panel). Services include project preparation, knowledge structuring and digitalization, implementation support, workshops, onboarding, and training.
- Professional Services: Additional services beyond base subscription including change management, extended project support, travel expenses for on-site workshops, and custom development beyond standard configuration.
- Whitelabel / OEM Licensing: White-label arrangements where partners (e.g., SOLLICH as SOLLIQ, WISAG) brand and resell findIQ under their own name as part of their digital service offerings.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise SaaS with professional services bundle |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
FINDIQ product offering
Product offeringCore offering
FINDIQ sells the "Digitaler Service Experte" (Digital Service Expert), a SaaS platform that uses proprietary model-based AI to digitize, structure, and deliver expert service knowledge for industrial machines. The platform combines expandable knowledge management with an assistance system in a single software, enabling field technicians and machine operators to diagnose faults and complete service tasks via mobile, step-by-step guidance backed by a continuously self-optimizing knowledge base.
Product overview
FINDIQ offers a unified AI-powered knowledge management platform called the 'Digitaler Service Experte' (Digital Service Expert) - the world's first solution that combines expandable knowledge management with an assistance system in one SaaS software. The platform consists of four interconnected modules: Knowledge Hub for capturing and structuring expert knowledge, Service Guide for mobile operational assistance with step-by-step instructions, Field Echo for continuous feedback and AI-powered optimization, and Insights Panel for strategic analytics. A recent addition is Phone Agent for capturing knowledge from service calls. The system uses a proprietary industrial AI model achieving 90%+ accuracy and can digitize machine knowledge in hours, with solutions accessible in clicks. Customers can deploy it globally as SaaS or as whitelabel solutions (e.g., SOLLIQ for confectionery industry partners).
Differentiator
Problem solved
Functional benefit
Brands
- SOLLIQ: A white-label version of FINDIQ's knowledge management software integrated by SOLLICH KG into its SweetConnect digital confectionery manufacturing platform.
- findIQ Phone Agent
Products and services
- Digitaler Service Experte (Digital Service Expert) Core AI-powered SaaS platform for industrial machine service that digitizes expert knowledge and provides mobile, step-by-step operational assistance. Sold as an enterprise subscription to machine manufacturers (OEMs) and machine operators worldwide.
- findIQ Phone Agent AI capability that analyzes phone conversations between service teams and customers and automatically extracts structured knowledge into the findIQ knowledge base without disrupting existing workflows.
- SOLLIQ (White-Label Solution) White-label/OEM version of the findIQ platform that partners (e.g., SOLLICH as SOLLIQ, WISAG) rebrand and resell as part of their own digital service offerings.
Companies that use FINDIQ
Customer profileNamed customers16 records
Segments4 records
Ideal customer profiles3 records
FINDIQ technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability7 records
Feature6 records
FINDIQ partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core, flagship and minor.
- Siemens AGcoreSiemens Bad Neustadt uses findIQ for knowledge management across electric motor manufacturing. Siemens selected findIQ over MS Copilot for domain-specific industrial knowledge tasks. The partnership has expanded globally with internal findIQ trainers driving adoption. Siemens has validated the solution across 24 machines in 24 weeks.
- Elopak GmbHflagshipElopak uses findIQ as a Service Expert System for global remote maintenance, integrated into their service platform. Partnership involves monthly knowledge base digitization per subsystem, starting with the Aseptic Filling Machine platform.
- HOLMER Maschinenbau GmbHflagshipHOLMER integrates findIQ into their myHOLMER digital service portal, enabling end customers to self-diagnose faults. One subsystem per month is added to the knowledge base. The solution enabled HOLMER to offer a new 24/7 service business model.
- SOLLICH KG (SOLLIQ)flagshipSOLLICH white-labels findIQ as SOLLIQ, integrated into the SweetConnect confectionery industry platform. SOLLICH sells the solution to their own customers as part of service contracts. This is findIQ's first whitelabel/OEM partnership.
- Phoenix Contact GmbH & Co. KGcorePhoenix Contact uses findIQ for diagnosis of article and production errors in their electronics connection technology manufacturing. After successful POC in 2023 and contract negotiations in 2024, global rollout began in 2025 with transfer of knowledge base to international sites.
- HENKELHAUSEN GmbH & Co. KGflagshipService partnership where Henkelhausen uses findIQ internally for motor service and will also offer the knowledge system as a service to their own customers (including non-Henkelhausen products) in a joint go-to-market arrangement. 100+ motor types being digitized.
- WISAG Dienstleistungsholding SEminorWISAG uses findIQ as a whitelabel solution to extend their industrial service offering, integrating the platform into their service portfolio.
- iDOO GmbHminoriDOO is listed as a findIQ partner combining extrusion know-how with findIQ's knowledge management solutions.
Scale indicators14 records
Recent moves7 records
Expansion highlights6 records
FINDIQ competitors and assessment
Company assessmentBroad incumbents
- ServiceNow: Dominant enterprise ITSM/ESM platform with extensive knowledge management, virtual agent, and now generative AI capabilities across IT and employee service. Overlaps with findIQ's service-desk and knowledge-base functions but serves broad enterprise IT rather than industrial machine service specifically.
- Atlassian (Confluence + Jira Service Management): Broad enterprise platform combining Confluence knowledge management with Jira Service Management ITSM and Atlassian Intelligence AI. Overlaps with findIQ's knowledge + assistance system for service teams at much larger scale but without industrial specialization.
- PTC (ThingWorx): Industrial IoT and digital transformation platform used by manufacturers for connected service, predictive maintenance, and service knowledge. Comparable to findIQ on the industrial service side, but PTC's stack is heavier on IoT telemetry and ERP integration.
- Salesforce (Service Cloud + Einstein): Customer service and field service cloud platform with knowledge management and Einstein AI for agent assistance. Overlaps with findIQ's service knowledge base and AI-guided troubleshooting, but oriented toward customer service rather than industrial machine service.
Emerging players
- Moveworks: AI-native employee service desk platform that uses LLMs to resolve IT and HR issues via a chat-based assistant. Comparable to findIQ's Service Guide / Knowledge Hub combination, though focused on IT/HR service rather than industrial machine troubleshooting.
- Aisera: Enterprise AI service desk and customer service platform combining conversational AI with knowledge base automation. Closely parallels findIQ's AI-assisted knowledge retrieval and step-by-step troubleshooting for service teams.
- Guru: Enterprise knowledge management platform with AI-powered search and browser/wiki integrations for in-context expert knowledge delivery. Comparable to findIQ's Knowledge Hub in centralizing expert know-how but lacks findIQ's industrial vertical specialization.
- Cognigy: Conversational and agentic AI platform for customer and employee service automation, including voice agents for call centers. Comparable to findIQ's Phone Agent and Service Guide for turning service conversations into structured knowledge and guided resolution.
Direct peers
- ServiceMax (PTC): Field service management (FSM) platform purpose-built for complex industrial equipment manufacturers, with knowledge and work-order management. Directly competes with findIQ in digitizing service knowledge for machine builders and operators.
- Coresystems: Cloud-based field service management software for industrial equipment manufacturers and service organizations, with knowledge management and mobile technician guidance. Closely comparable to findIQ's target use case of digitizing service operations.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
FINDIQ social profiles
Digital presenceFINDIQ compliance and trust
Trust signalCompliance2 records
FINDIQ financial estimates
Financial estimateRevenue estimate
Valuation estimate
FINDIQ leadership team
Management profileNumber of profiles
Profiles4 records
FINDIQ funding detail
Funding detailFunding overview
Funding rounds3 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FINDIQ M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FINDIQ
What does FINDIQ do?
FINDIQ sells the "Digitaler Service Experte" (Digital Service Expert), a SaaS platform that uses proprietary model-based AI to digitize, structure, and deliver expert service knowledge for industrial machines. The platform combines expandable knowledge management with an assistance system in a single software, enabling field technicians and machine operators to diagnose faults and complete service tasks via mobile, step-by-step guidance backed by a continuously self-optimizing knowledge base.
Is FINDIQ a public or private company?
FINDIQ is a private company. It is classified as venture growth investor backed and is currently operating.
When was FINDIQ founded?
FINDIQ was founded in 2022. It employs 11 to 50 people.
Where is FINDIQ based?
FINDIQ is headquartered in Herford, Germany, in the Europe region.
How does FINDIQ make money?
Three revenue lines are on record. SaaS Subscription Licenses are the primary driver. The others are professional Services and whitelabel / OEM Licensing.
Who are FINDIQ's main competitors?
Broad incumbents on record are ServiceNow, Atlassian (Confluence + Jira Service Management), PTC (ThingWorx) and Salesforce (Service Cloud + Einstein). Emerging players are Moveworks, Aisera, Guru and Cognigy. Direct peers are ServiceMax (PTC) and Coresystems.
Does FINDIQ have an API?
Yes. findIQ offers a REST-API as a standard interface for integration purposes. The product supports Single-Sign-On (SSO) integration and is described as having standard interfaces (REST-API) for connecting with customer systems. Developer documentation is at app.findiq.de.
What industry is FINDIQ in?
FINDIQ's product category is Industrial AI Service Knowledge Management Software. Its primary akta.pro industry code is HDAEALAH, IT Knowledge Management & Service Desk Platforms, with a secondary code of HDAEANAH, Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs). Its NAICS code is 541511 and its SIC code is 7370.